Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.5  
Friendliness
3.8  
Overall Experience
3.3  
Price
3.3  
Quality of Work
2.8  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Far exceeded my expectations!

By Marc Patterson on 11/15/2017 at 5:59 PM. Helped by See Above.

Far exceeded my expectations! Keith Young was the salesperson that I was blessed to work with. His professionalism and knowledge was extraordinary. If you are in need of a vehicle, and if you have ever dreaded (as I did) walking into a car dealership, please do yourself a favor and visit Landers McLarty Toyota in Fayetteville Tenn. From the very first person I spoke with (thank you Denise Jett!) To the representative in the Finance Dept. (thank you Kerry Hanak!) I'd like to say thank you for such a positive buying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unhappy with Service Depatment

By Angry Customer on 8/21/2017 at 10:30 PM. Helped by Jessica????.

BEWARE: Went in for a price on a couple of repairs to Toyota truck. Wanted firm price to decide if we wanted to spend on it or put money toward new truck. They gave us a price and, after keeping truck for over a week, picked it up and the items were not repaired. Long story short, after 4 trips back, they forced us to pay for parts that did not fix the problem. Wanted us to spend several MORE thousand dollars to make AC work. NEVER AGAIN Won't be buying that new truck here!!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sale is more important than needs of people

By C Yeager on 7/18/2017 at 1:56 PM. Helped by Tim.

Given a truck to test drive, inside was covered in mud, dirt, animal hair and smelled like animal urine. Maintenance light was on and knocking.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

The extra mile

By TD Alabaster on 6/25/2017 at 1:08 AM. Helped by Aaron Hovis.

Lots of salesmen do everything they can to close a sale, and will tout going the extra mile. But our salesman, Aaron Hovis, really went the extra mile for us. He didn't try to talk us into a car that better fit the dealerships needs. He worked with us to get the car we wanted when we walked onto the lot. He was straight with us and didn't run us through all the usual games a dealership plays. He listened to our needs and relayed them up the chain. The result was a win for everyone.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good people to work with

By dannyboy00us on 2/22/2017 at 4:12 PM. Helped by Kyle Simons.

Every vechile I have bought I've bought from landers mclarty they will work with you finding a vechile and do everything they can on financing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasent experience

By happy toyota man on 12/9/2016 at 5:26 PM. Helped by Kyle.

Saw a vehicle we were interested in a couple of months ago. Saw it was still there so we made a deal. Even during the haggling everyone was friendly and the service was exceptional. Top on my list for my next car. Definitely worth the drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service Dept!

By HillaryforPrison on 7/29/2016 at 3:15 PM.

This Service Dept is a 5 Star Service Dept and by far the VERY BEST around Huntsville and surrounding areas! They go above and definitely beyond the call of duty and are VERY FRIENDLY and have the Quality with a Personal Touch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My recent visit for Service!

By THOMPSONG on 7/28/2016 at 10:11 PM.

My visit for service on Monday, 25 July, was a good experience as usual. The service that I needed was performed as expected by a qualified technician. A reported tire problem, (premature wear), is being investigated to determine what can be done by Michelin. As usual, the dealership and its staff are always very responsive to my vehicles needs and resolves any problems with professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By noellemc1975 on 7/26/2016 at 6:08 PM. Helped by Nicholas.

Very helpful and understanding, We want to thank Nicholas for all his help over the phone and organizing every step. As for Diane It was such a pleasure having you as a salesperson, very helpful and was willing to help every step of the way. To the salesman who took care of my kids with ice cream we thank you. Landers McLarty Toyota is a prime example of perfected customer service. The McCormick Family

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Review

By mmashburn9988 on 7/21/2016 at 3:15 AM.

Went to the car lot to test the car got there then was told it was sold, then sent to another sals rep name Bob, he made some calls track the car down, and had it brought back to us kerry the one we first talk to was very hard to get on the Phone and was no where to be found when we came to pick the car up and pay with a check i would thought they would at least fill it full of gas, but but over all after talking with Bob Big country, and others after kerry was of little help we got our deram car, thanks to all For the help and speedy service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place great people fair deals

By CALLIEOPPMAN on 7/20/2016 at 6:52 PM.

It was a great experience as usual. Everyone is always friendly and helpful every time I come in! Once you've been there they treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and good peoples

By TRANVP22 on 7/19/2016 at 3:25 PM.

I gave a 10 because Robert and bob from Fayetteville to Toyota help me out like if they were the one buying the vehicle so I would like to thank them and I will be coming back or recommend this place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and Fast Service

By My3Sons on 7/18/2016 at 3:22 PM.

Went for my 5K mile service (rotate and balance). Service was super fast and courteous. Was in and out in 30 minutes. Comfortable waiting area. No issues with service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By sweet.cadillac on 7/16/2016 at 8:12 PM.

It was a pleasant experience while waiting on my car to be serviced. They kept me informed of what was being done & how much longer it would take. He even brought out donuts for my grandsons.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just what we were looking for

By BOBWIR on 7/16/2016 at 2:09 AM.

This was our 4th vehicle 3 were new and one was used in and so far we have been very satisfied with all of the vehicles.all were purchased from Doc ,it would be hard for me to try to deal with someone else. Thanks for the help and hard work with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By debbiemilam7 on 7/15/2016 at 3:15 PM. Helped by Jessica.

Went in for routine oil change and tire rotation. They found a nail in one of my tires and plugged it for me. The entire staff was extremely friendly and I had very little wait time. This is my fourth visit and all have been pleasant. Very honest, I over paid and was called the same afternoon to be told I would be refunded. No complaints at all about them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for life!!

By ronald.mccall on 7/15/2016 at 2:55 PM. Helped by Rick Oates.

Thanks to Landers McLarty Toyota for another great experience purchasing a vehicle. I have bought three cars here within the last 9 months. The team rolls out the red carpet every time we come to the dealership making me and my family feel like we are very important them. The atmosphere of the dealership is always very positive and upbeat. The team members are all professional and very accommodating, from my salesman Robby who was very knowledgeable about all of the vehicles and provided great customer service as usual, to the Sales Manager Rick who was very professional and transparent about the deal and made us very comfortable about our decision to purchase my new daily driver a 2015 Toyota Avalon XLE. Richard in finance was excellent also. The Navy Veteran was expedient , very informative but not pushy. And Robert the General Manager is this larger than life personality that makes you feel like you have known him all of your life and are part of his immediate family. They truly have the formula for success that all other car dealerships need to emulate. Seriously, we are customers for life!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Tire Rotation

By TROY.WINSETT on 7/14/2016 at 11:26 PM.

The staff was very friendly and courteous to me. The service was quick today. I waited about 35 minutes to have my tires rotated and balanced.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good , Need of Speed .

By DAVIS3969 on 7/14/2016 at 1:43 PM.

This May Seem low to some but there is room to always grow , Good Service , Friendly , All Good , Things that could be better , A Little more speed , Probably because the lack of tech's on this Friday that the service was slow .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent friendly, professional, prompt service!

By JoeV on 7/14/2016 at 2:12 AM.

I drive nearly 50 miles one-way to have my Tundra serviced by the staff here at Landers McLarty Toyota in Fayetteville. Have purchased 2 vehicles here and always receive great service.

I would recommend this dealer.