Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
2.5  
Quality of Work
2.5  
Service
1.6  

Dealer Reviews

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Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

Service department

By JandK on 3/2/2017 at 6:51 PM. Helped by Chuck.

Bought a car a year ago from them and the salesman was awesome. If I had known how horrible we would have been treated by the service department I would have went somewhere else! The are the rudest individuals I have ever dealt with! You call and get sent to a voicemail and then never get a call back, then when you call the get pissed because you are mad and make excuses! Never again will I ever purchase anything with Landers on the vehicle!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service department with shade tree mechanics

By Mrswilk on 11/30/2016 at 10:40 PM. Helped by Robert Oliver and Thomas Perrone.

I arrived to your service department on 9/8/2016 7:25am. I finally was helped at 7:50am. I should've RAN!! I advise the specialist Robert that my 2006 Nissan Xterra was having some engine shaking, stalling and will losing power every now and then but especially if the gas gets low. I also said my high beam lights weren't working. I was assured my truck would be checked out and I would receive a call. I explained to the Robert that I have a rental car and would be waiting on that call. I never received that call but called daily inquiring about my vehicle. After multiple messages left, I received a call 9/13/2016 that it was the Converter Assy Catalyst, Gasket, Sensor Air Fuel and a bulb replacement for a total of $1572.71. I told Robert to complete the service repairs. I drove my truck again on 9/27/2016 and it was stalling, losing power and shaking plus no high beams. I called Nissan and returned the truck. They ran test on my truck, drove my truck and said they couldn't find anything. They charged me $30 for a bulb and than tell me the part I need for my high beams is discontinued! So why did I pay for a bulb!! I pick the truck up again. On 10/18/2016 I returned to Nissan with my truck still losing power, shaking and stalling. They ran test and drove my truck but said they couldn't find any problems and I picked my truck on 10/19/2016. On 10/24/2016 my truck cut off and I paid for it to be towed to Nissan. I went in to Nissan on 10/24/2016 and was told Robert is no longer with the company. I asked to speak to a manager which wasn't available so Thomas said he will have his best mechanic look at my truck when he comes in at 10:00am. I received a call that it was the Chamber Assy Throttle Body for $956.82. I advised Thomas to complete the service repairs. I returned to Nissan 10/25/2016 with my truck shaking, losing power and stalling. I was called on 10/27/2016 and told it was NOW the fuel pressure which would be $1039. My husband spoke to a manager after spending $2,529.53 and was told that there was nothing they could do even though my truck is doing the exact same thing when I brought it in. I received a call from customer service wanting to rate the service! I told the employee this must be a joke! You couldn't be calling asking me about my experience!! I explained to her that I have spent over $2k and my truck isn't running. I explain to her at this point the mechanics are just playing a guessing game with my money. I am upset about the service, the customer service and the mechanics lack of knowledge on their vehicle. I didn't bring Nissan a Dodge I bought you a Nissan to service. Customer service is a matter of providing the best service, best parts and best customer service. This location fail complete short of that.

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price

My husband bought a car last April where an arbitration...

By maddie22201 on 1/7/2014 at 7:16 PM. Helped by Chad Heil, Bobby Blankenship.

My husband bought a car last April where an arbitration clause was built-in to the contract. After the paperwork he received the vehicle, they only gave him a valet key. Said they had to get the other keys from the previous owners. They knew the whole time they did not have the key fobs and were never going to give us the key fobs. They pulled our leg for weeks telling us we would get the key fobs. The alarm goes off every time you unlock vehicle. They finally tell us they can just cut the wires to the alarm system. During this time the dealership never gave us other items agreed upon in our contract...i.e. new wiper blades. We returned the vehicle to their lot before we payed a note, and told them we no longer wanted it. They refused to pay the finance company and the car got repossessed. They intentionally did not tell us about the key fobs when we test drove the vehicle or negotiated the price. Yet, they knew that every time you unlocked the vehicle the alarm was going to go off, and they still sold us the car without telling us this. Think of how difficult it was to have a shopping cart and two small children (who know the alarm is going to go off) and try to get in your vehicle. They cried every time and started to become fearful of the car...I do not blame them. We were not going to pay a note on this car. Now my husbands credit score of 765 has been reduced to 540 because they refused to take back the car that they breached the contract on.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service and experience. Would not recommend this...

By nb13 on 1/26/2013 at 8:33 AM. Helped by ashley and josh.

Terrible service and experience. Would not recommend this delaership to anyone. Employee was texting me about the car instead of calling. Very unprofessional behaviour. Always providing wrong information and employees have no coordination with one another whatsoever. Don'r care about the customer and have too much pride to admit mistakes.

I would not recommend this dealer.