Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.4  
Friendliness
3.6  
Overall Experience
3.2  
Price
4  
Quality of Work
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Family Buisness

By Jacob on 5/29/2018 at 1:52 PM. Helped by Al, kal, Omar.

I bought my first car here and will get my kids first car here as well. The family that runs this place really works hard to find you what you want and insures you get a good deal.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor business ethics

By Disenfranchised on 5/15/2018 at 8:17 PM. Helped by Kal, Annette.

I made a cash deal with this dealership and, in doing so, they did not pay sales tax for the vehicle purchased. There was NO AGREEMENT for them to withhold the tax. Essentially they increased their profit by $500 but cost me an additional $500 out of pocket before I could register the vehicle. Terrible business ethics to scam $500 on a $19,000 cash deal. Would not recommend.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Clutch went out the next day!

By Dickymoe on 4/24/2018 at 11:29 AM. Helped by Wally.

I purchased an 01 F350 from Landmark. The following day the throw-out bearing in the clutch started screaming. Took it to a Tranny shop here in Wilmington, where I live, and $1500 later sent the parts bill to Landmark because after speaking to the owner John Zayyad, he agreed to pay for the parts because it happened the VERY next day. Needless to say, I called over a dozen times, over a 4-5 month period, and EVERY time I got a new excuse as to WHY John couldn't come to the phone. Funny how he was NEVER there after the issue, but was there ALL of the three times I had visited prior to and on the day of making the purchase. If they weren't going to honor a their warranty on covering just half of the expense of the new clutch,then WHY say they would?? Do what you say you will do, and you won't look SO xxxx SHEISTY!!!!

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Quick and efficient.

By TravJack777 on 8/26/2017 at 9:00 PM. Helped by Kal.

This was by far the shortest car buying experience I've ever had. The staff was knowledgeable and knew exactly how to move the process along. I recommend them if you've done your research and they have what you want. Negotiate before you go to the lot though as they seem to be against the idea once you're there, but that would be my single complaint. Overall a pleasant experience so far but I will review again once my purchase has been inspected. Great deal, worth the trip.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Willing to Help

By BobSkene on 3/30/2017 at 3:40 PM. Helped by John Joe Kal.

I was having trouble getting in a vehicle due to horrible credit. Landmark helped put me in one without the usual run-around given by most dealerships. They put me in a car that checked out 100% with my mechanic, unlike the pieces of junk other dealers tried to put me in. Would definitely recommend to anyone looking for a used car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Polite, Professional, and there to help

By Bobby on 2/25/2015 at 10:06 PM. Helped by Joe.

I've never met a dealer who has worked so much to help me as a customer. I have horrible credit, but theysaid it wasn't a problem and managed to get me into a nice car where other dealers couldn't and I got it for a fair price!!! The salesman Joe was very helpful and polite, so was the receptionist Annette. I would highly recommend this dealership to anyone!!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don't buy here!

By Msingleton415 on 6/16/2014 at 10:57 PM. Helped by Joe, John.

On Monday, May 26th my fiance, Chris and I went down and purchased a 2006 dodge ram 1500 extended cab from Landmark Auto in Smithfield. Joe, the salesman, assured us the vehicle was a safe and reliable vehicle as I told him I would be putting my 1 year old daughter in it. At the time of purchase we were told the truck had 2 minor issues (power door locks not working and rear power sliding glass not working) that would be fixed. I brought the truck back down there the following Thursday, May 29th (with my daughter in tow) to have the minor issues fixed. When I got to Landmark Auto that day they figured out the power rear window system needed to be replaced entirely and didn't want to incur that expense and ordered a manual window to replace it at a cheaper cost, and also ordered a part to fix the door locks. I came back on Friday, May 30th (with my daughter in tow again) to have the new parts installed. The window was replaced and the part for the door locks was installed but didn't take care of the issue. I was told by Joe that they didn't know what or how to fix the door locks and they wrote me a check for $100 to have the truck taken elsewhere to be fixed. Now at this point I was slightly frustrated but no where near as appalled as I am now. Fast forward two weeks later and Chris noticed that the brakes were starting to grind and give out, something that shouldn't be happening two weeks after buying a vehicle that supposedly had new brakes. On Thursday, June 12th Chris purchased new brakes and rotors to fix the truck but was never able to replace them because the tools that came with the truck for removing the wheels (which were in the truck when we initially test drove the vehicle) had never been put back by Landmark Auto when the rear window was replaced. When Chris came home that evening the brakes seized up right before he was able to turn into the neighborhood. The truck was seized up and none of the wheels would move. Friday morning, June 12th I called Joe to tell him the issue with the truck and that there was some underlying issue with the truck he sold us and asked him what he was going to do to fix it. Joe preceded to yell at me and tell me his trucks go through nc inspection before going on his lot and he didn't know how we had driven the truck for the last two weeks and that brakes were a regular maintenance issue and it was our problem and he would do nothing to help and then hung up on me. After I got off the phone with Joe I had the truck towed to Westgate Chrysler Jeep Dodge to have the problem diagnosed. I just received the call from Paul at the Westgate CJD Service department this morning telling me that the wrong brake fluid had been put into our truck previous to us purchasing it. The contaminated brake fluid caused the whole breaking system to swell and block fluid from the brakes so they seized up. I was also told that we were very lucky the truck seized up as we were pulling into our neighborhood because it could have happened at any moment and would have caused a serious crash had we been on the highway. The entire brake system needs to be replaced at a cost of $3500 which is the same amount we just put on a down payment on this truck 3 weeks ago. After I got off the phone with Paul at Westgate CJD this morning I called Joe at Landmark Auto to tell him I found out that it was an underlying issue and not a regular maintenance issue and that he sold me an unsafe vehicle knowing I was going to be putting my daughter in it. Joe, once again, preceded to yell at me that his vehicles go through inspection and that the truck he sold us wouldn't hurt anyone. Then when I said this is a $3500 issue that he sold us this truck with he said he's not the one that can do anything about it, so I asked to speak to the owner of the company and Joe told me he was not there. I then asked Joe for the owners phone number so I could speak directly to him and Joe once again started yelling at me that he wasn't giving out his bosses personal phone number and then hung up on me again. We are a middle class family just trying to get by. We were sharing a vehicle prior to purchasing this truck which left me as a stay at home mom without a car during the day, and now thanks to Landmark Auto we are back in the same situation 3 weeks later. My fiance saved up for months to have enough for the down payment and we don't have that much money again 3 weeks later. I hope you can help us as we are at our witts end and don't know what else to do.

I would not recommend this dealer.