Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4  
Quality of Work
4.4  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By William Tackett on 2/22/2017 at 11:24 PM. Helped by Jeff Hutchison.

everything was done in reasonable time, was given a loaner car, everybody was cordial, the work done was professional, I would definitely recommend this dealership

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

service

By James J Schuster on 3/1/2017 at 7:34 PM. Helped by ????.

Overall good experience . feel price for a oil change on a new jeep bought from the dealership should be less.good wait time. was pleased with the inspection sheet

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying a new car to me

By Chawyatt83 on 2/22/2017 at 7:29 PM. Helped by Gary.

Gary my sales man was great answer all my questions before I ever got there was the best experience I ever had buying a car thank you very much I will tell all my friends what a great place to get a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall on my jeep

By Val on 12/19/2016 at 8:19 PM. Helped by Can't remember ..

They took really good care of me and my vehicle! It was fast and convenient! I hope they will be no other recalll on my jeep,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

check engine light and eco light

By barb602 on 11/15/2016 at 4:25 PM. Helped by ?.

reset engine light and everything is working good. could have been bad gas. Ran tests and could not find anything wrong, Excellent service very professional service men.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By momof8 on 11/14/2016 at 4:57 PM. Helped by receptionist.

Excellent, speedy service . The waiting area was clean and comfortable. The receptionist was very pleasant and knowledgeable. Nice experience on a very busy day for me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emergency Repair

By Rockets on 11/14/2016 at 5:02 PM. Helped by Mel, Sam.

Really appreciated Sam and Mel working our car in for an emergency repair. We had travel plans and needed to get the water heater assembly repaired in order to drive my Chrysler. Not sure what we would have done without their understanding of the situation and their abilities to get the job done. They saved the day. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance of my new jeep

By Val on 10/31/2016 at 8:12 PM. Helped by Can't remember.

I came in for the maintenance of my brand new jeep and making sure it will be ready for the winter months.i received an excellent service . Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic! Very quick and efficient service.

By Wingham5 on 10/31/2016 at 7:01 PM. Helped by Brian Wyle.

Myself and my brother have bought several vehicles from this dealership and not only is the sales service great, but the service center service and great as well. They are friendly, efficient, and educational. They don't make me feel like they are trying to sell me on things, but being up front with me about things that need done. Would definitely recommend this dealership and service department to other people (as I already have).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Old school professionalism and respect

By Scott Riddle on 10/19/2016 at 6:55 PM. Helped by Michael Sweet, Jeff Hutchinson.

I have always been treated very well by my salesman Michael Sweet and the General Sales Manager Jeff Hutchinson. If you need a vehicle sees these gentlemen! Service without the pressure of making a sale. They have looked for vehicles for me even if I don't end up buying from them...which was only once. Also, the service after the sale is always there. I would recommend them without hesitation. I consider them old school...professional, respectful, doing what is right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and no hassles

By pd on 10/8/2016 at 4:49 PM. Helped by Shane Dalton.

Dealing online with Shane Dalton made the whole transaction seamless. I would recommend Shane and Landmark to anyone. He took the time to explain all the features in the vehicle and even set up the Bluetooth.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Trade-in

By Barb123 on 9/28/2016 at 1:54 PM. Helped by Kim K. , Brian in service, and Rob in finance.

The staff was very helpful. Brian and Mel in the service department. Kim K. in sales and Rob in finance. all were very nice. I traded my vehicle and I hope the good service will continue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car...Gary Pate takes good care of customers!

By Jodi's lil fiat on 9/22/2016 at 5:25 PM. Helped by Gary Pate I had to select make above of Chrysler or jeep to submit this...but I bought a FIAT, so why wasn't that option available?.

I absolutely love my lil fiat! I was devastated when my last car purchase, 2010 Suzuki SX4, also purchased at Landmark, was deemed a total loss, and I was faced with a new car purchase. However, I found the perfect lil car to meet my needs! Gary Pate really listens, and he makes sure customers needs are met. Have an issue? Just ask Gary...he will follow through until he makes sure you are satisfied! I will recommend Lamdmark...and Gary Pate, to anyone wanting a new car!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Go elsewhere

By Disappointed on 9/21/2016 at 11:13 PM. Helped by Billy (salesman), J.M. (money man with illegible signature).

Bought a 2016 Jeep 6,000 miles ago. Salesman wanted to know how much I wanted to spend per month, which is a whole lot different than what I wanted to spend for the vehicle (advertised price). Deal took hours. Never got a straight answer. Went to the "money man", who wanted to sell me an extended warranty, road insurance, glass treatment, etc. Had a nifty computer built into the top of his desk where you could sign up for these options. Problem was - I saw the the agreement page (to sign) but never saw the "fine print" in multi-page agreements. In all fairness, probably could have done so if I asked. Problem was - I already had road insurance (towing, etc.) from AAA, which was less expensive, had the same perks, and and covered my entire family for a few bucks more. On closer inspection, the "add-on" for key lockout was valid only if the dealership gave me a spare key (which they didn't when I bought my vehicle or brought it back to have a hitch installed for $600+). Today, I called to schedule my first oil change. Got the main "switchboard" for Landmark, which forwarded me to the Landmark Ford (not Jeep) dealership. Didn't know that at the time, so spent time scheduling an appointment only to find out I was at the wrong place. They forwarded me to service dept at Jeep-Chrysler, which had apparently left for the day. Based on my experience so far, I'd say they deserve the single star I gave them (at best) and I'd recommend another dealership if you think your hard-earned money is worth something at Landmark Jeep Chrysler. Best deal I got was 2 free oil changes - which I' plan to collect on - some day.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Air Conditioning issue

By SalesSws on 9/4/2016 at 1:19 PM. Helped by Brian.

The service manager Brian was very helpful and even though our issue was only intermittent he followed thru and never gave up until they were able to correct.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Third experience

By Oldwarrant on 9/19/2016 at 10:45 AM. Helped by Matt Miller.

Once again Landmark.has proven that.it is the premier dealership in central Illinois. The. Innovative use of technology in the preparation of documentation is truly noteworthy. The salesman has outstanding knowledge of Chrysler products and is very effective in the art of closing the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure to visit Landmark Jeep

By ralph1 on 9/17/2016 at 4:03 PM. Helped by Brian.

Most professional auto dealer that I know of. The service and sales departments are a pleasure to work with. Everyone in the facility tries to be accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Chrysler Town and County

By Linda on 9/14/2016 at 12:18 PM. Helped by Michael Sweet.

We wanted to get a new Town and Country before they went our of production. We got the car we wanted at the price we wanted (including a very fair trade in allowance) and drove home in the car a few hours later.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Surprising

By Cheryl14 on 9/4/2016 at 4:31 AM. Helped by Gary Pate,Jr.

I was very surprised for the great service I received. The salesman, Gary Pate, Jr went above & beyond to meet my needs. He was extremely polite, & such a nice guy. I really enjoyed Jimmy the finance guy. He was great, a fun guy. I would buy from Landmark again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor (and questionable) service

By Jeepgrl1071 on 9/3/2016 at 12:55 AM. Helped by Service department.

I recently brought my 2015 Jeep Wrangler Unlimited in for an oil change and tire rotation. I am beyond disappointed (and a little angry) about my experience. I've brought my Jeep in a few times for this basic service and I honestly never feel comfortable in the service area. The staff seem to have an attitude and customers seem to be an inconvenience. Anyway, after picking up my Jeep (and getting home) I realized the washer fluid had not been filled and the oil life indicator had not been reset. Additionally, my Jeep has a tire pressure monitoring system. One of my tires has been low lately. When I noticed the oil life indicator hadn't been reset, I reviewed the TPS. Accordingto the TPS read-out, the tire pressure was still low on the same tire. So, I question if the tire pressure was checked. And, I question whether the tire rotation was completed. Each time I have been in to drop off or pick up my Jeep, there has been an angry customer upset about service (most of these upset folks have been women). One more example of why I don't trust car dealerships in Springfield.

I would not recommend this dealer.