Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.2  
Friendliness
2.6  
Overall Experience
1.7  
Price
3  
Quality of Work
2.4  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Disappointed

By Crisrpimentel on 7/26/2017 at 11:48 PM. Helped by I was so frustrated I didn't get names.

After 4 months of owning my 3rd fiat my check engine light came on. This at times is normal. In my last one it was on for 3 days then went away and never came back. About 2 and a half weeks ago it came on, and Is currently still on. I scheduled an appointment Monday July 24th at 3:15 PM for that following Thursday at 8:15 AM. Since my vehicle is still under warranty. I let them know i would be there Wednesday afternoon to drop off the vehicle since I worked at 5:30 am Thursday. I was told that was fine and I would get a loaner. I arrived only to be told that I wasn't put down, and after driving 2 hours to get there. There was nothing they could do. The only suggestion given were that I leave my vehicle and find a way home. The only reason I purchased my vehicle with them is because the dealership close to me are terrible. After today I no longer consider myself a repeating customer, and driving a vehicle that is not very conman and attracts a great deal of attention I am always asked my car and where I purchased it. I have sent them many people, but after todays experience that ends. I will not only never purchase a vehicle from them, I will never recommend this location.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ignore all reviews prior to Oct. 2016!!!

By Abarthanon on 11/21/2016 at 7:31 PM. Helped by Sean.

I have been a customer here for a couple of years and must admit my first experience a couple years ago was in line with what the other reviews here were saying. I am at the mercy of the location and dreaded having to visit again this past October. I was VERY pleased to have a COMPLETELY different experience this time. It was a world of difference. I suspect the dealership was aware of how terrible their service department had become and made some critical changes. It is obvious they are trying MUCH harder to be better. I received a much more personal service experience. Friendly staff, more organized communication, solid work, etc. They went above and beyond to make things perfect. I could tell they genuinely wanted me to walk away happy. I hope this trend continues and that any of you reading this experience the same thing! I WILL be back without dread next time. And to Landmark FIAT if you read this...whatever you are doing, keep doing it!!

I would recommend this dealer.

Overall Rating

2.3  

3   Customer Service
3   Friendliness
1   Overall Experience

Is this a Fiat Dealership?

By FiatGuy123 on 5/30/2016 at 3:44 PM. Helped by Monica Jackson.

Well all I can say is interesting. This dealer for Fiat has absolutely no signage that they are one. And last time I drove by it looked as if they had built a Fiat showroom separate from the main building (the main building used to be the Fiat showroom). Only to find when I got there it had disappeared! I figured they must have stopped selling them or moved to a new location. But not so! They have just reduced Fiat to a back corner in their lot and nothing on display in the showroom. Yeah I think it is safe to say I won't be buying a new one from here as it seems they have pushed Fiat out the door. Up the street is a MINI dealership that is dedicated to MINI's. The sales person here at Landmark tried to assure me they were just expanding the dealership, but to take out a brand new building you built for Fiat seems to me that you aren't interested in selling them making life after the purchase a cloudy one. I will go to another dealer that actually is proud to sell them. Not hide them in the back with no signs (*even when you call here the phone says thank you for calling Landmark Chrysler, Dodge, Jeep, and Ram, no mention of Fiat...)

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Bad After Sales Service and Parts

By ziggyatl on 3/28/2016 at 3:44 PM. Helped by Do Not Remember.

After Sales Service is not good. At least for Fiats. First thing first is that there is not a single Fiat sign on the outside of the building, the only signs you see are Chrysler, Dodge and Jeep. I purchased a used Fiat buying into the Fiat brand for the first time and my excitement was very quickly turned to total disappointment when I walked in for my first service. I believe they only have 1 Fiat Technician working on cars and they oil change times are ridiculous. To get an appointment date you have to plan out 3 - 4 weeks in advance. Went for some warranty work and there is no help with a courtesy car. Dealer ship kept the car for 6 days and the work started on the 4th day!! Again my unit is going for warranty repairs on the 1st of April and after getting an appointment date after 3 weeks it will still take them 2 days to do a job that should not take more than 4 hours and that is being very generous. Still - no courtesy car. Tried to talk to a manager and the service rep would not transfer me to one!. And by the way this is me staying calm and never raising my voice. I have done business with Jim Ellis most of my time and I must tell you that they are the best and Landmark could learn a few things from them. When you go to the parts department, NONE of the guys have a lick of knowledge on Fiat products. When you approach the counter and ask for Fiat parts you get a look like "Why did you even buy a Fiat?". Now I am not sure if this is just a Landmark thing but boy I will not be buying another Fiat again let alone ever doing business with Landmark. If this is the way of Fiat’s Customer service at the dealerships then these guys have a long way to go.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Sold us a lemon & then would not help us

By atlbucs on 11/18/2015 at 9:20 PM. Helped by Bert Isenbletter.

After buying a Fiat 500 Pop, we went back and bought a 2014 Fiat 500L. The vehicle has turned out to be a lemon because of the faulty dual clutch transmission. After multiple times breaking down, they replaced the transmission. Last month, we had the same problem with the transmission smoking and the car not wanting to move. It only has 25,000 miles but that is 1,000 more miles than the Georgia Lemon Law provides. The Service Manager, Bert Isenbletter, could not have been less caring or more rude. He stated that he had the manufacturer come out to take a look at it and they would get in touch with me. Over a month later with the vehicle in the shop, no call and they don't seem to have a record of it. Bert said there is nothing they could do, handed me an 800 to call Chrysler, and would not even help us with a good deal to get out of the lemon. The service could not be worse. We had no choice but to pick up the vehicle and hire an attorney. They represent the worse of what doing business with a car dealership is all about and our attorney will handle it with them from here on - I'm done with them. This is a warning to other consumers to stay away!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

SERVICE IS A JOKE!!

By Bellesmom06 on 11/7/2015 at 8:17 PM.

I made an appointment at their website online and when I came in for it they said oh sorry we can't get to it today! No one even checked to see if I had an appointment! I will say I do love my fiat and I've never had trouble here before but because of this my next fiat will be purchased elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BEWARE: An overall bad experience!

By atomicbri on 10/21/2015 at 12:59 PM. Helped by Brian Donoghue, Eddie Lee.

This dealership has gone down faster than a meteor hitting a planet. When I bought my Fiat 500 in 2012 it was a GREAT experience. Sales person was great as were the managers then. Offered you coffee from their little Italian bar set up and everything.... Was a great experience. Had the car serviced there since new and it was always a good experience. THEN CAME CHANGES. Near end of 2014 the dealer had decided to add the rest of FCA car lines there (I guess they felt the dealership was too big for the 2 cars Fiat was selling at the time, the 500 and 500L) with new faces (employees) added in... that's when things quickly went down hill. This place has become AWFUL!! The service dept. is one of the most unorganized ones I have ever seen. When you call there they will literally put you on hold 20+ minutes only to hang up on you or send you to some random person's voice mail. When I do finally get in touch with someone they tell you they will have to call you back and check on your car. That means you will get a call back 5 hrs later or not at all (the latter is usually the case). Even the service manager, who does act nice when you speak to him, will not keep any promises of calling back or letting you know what's going on with your car. They had my car in the shop a total of 55 days (yep almost 2 months). I took it in on August 26th and got it back on October 16th. So originally when I took the car in for the 3rd time for this same issue, I was wanting to test drive a FIAT 500X that had come out a month or 2 before. I spoke to the service manager Mike to see if I could set up to take on home to try out for a few days then come back with it and get a rental car, he said he didn’t mind but would be up to the General Manager or sales manager to do that. (keep in mind when I had originally bought my car I did the same thing with it, took it home to try it out). I came in that day on my appointment and still had yet to hear from the general manager if it would be ok to try out the 500X. So I waited there one hour and 15 mins only to be told he would not let me try one out and take home… OOOOK. So they set me up in a rental after wasting an hour and a half of my time to see if I could do an extended test drive. The fact that the general manager never answered any of the 3 emails and 3 phone calls shows there communication already faltering straight from the top. I was told would take about 2 days to fix the car. Heard nothing from them for a week. On Sept 1, I called them that afternoon to be left on hold for 30 mins then was sent back to the beginning of the phone queue (message you get when you first call). Finally a guy answered and said we will have to call you back. The Adviser called me back after an hour and said they had taken motor apart to fix it and discovered that a part that was ordered (a gasket) was damaged and had to order a new one, said part should be there by Th. Or Fri. (9/3 or 9/4). Almost 2 weeks passes by and I have yet to hear from them so I called again on 9/14/15. Eddie said the part that was ordered just came in. I told him I was confused as he told me it would be there on 9/4 at latest and here it was 10 days later and he said well we just got it and car should be ready tomorrow on 9/15/15. Didn’t get a call back Now its 9/23/15 and had not heard back from anyone. The car has now been there almost a month at this point. I called and spoke to the manager as I was needing answers to what in the world was going on with my car. He told me they were still working on it and it should be done today (at this point I felt it wouldn’t be done because they hadn’t even tested it yet with the new parts on to see if that fixed the issue). He promised me I would get a call back either way (if it fixed it or not) and let me know. Never got a call. By this point I am so frustrated I called FIAT corporate offices customer service on 9/24/15. Spoke with a David there and he was a great person and took note of all that had gone on. He then attempted to get answers for me and was transferred around, placed on hold 20 mins only to be hung up on or transferred to voicemails. He had to try 4 times he said (for over an hour and a half) before finally speaking to my service advisor. He told me my service advisor was unprofessional after leaving him, a FIAT Care rep, on hold 30 mins while he checked on my car and even finally spoke to the service manager and explained to him my advisor's unprofessionalism and asked why it has taken so long to fix my vehicle. (Keep in mind I spoke to the service manager the day before and he promised me would be done that day and it was not). He told FIAT that the main mechanic now had 2 day training class to go to and my car would be done Saturday. Not once did Mike mention to me the day before the tech would not be there to work in it. Got a call late on Saturday 9/26/15 that car was ready and I could pick it up. So came in on Monday 9/26/15 to pick up the car. Something told me not to return the rental car and good thing, when I started the car it did the same rough idle start up it did the day I brought it in over a month earlier. Eddie the adviser seemed surprised at this and promised me they would get it right back in to see why it was not working. I spoke to FIAT corporate that day to update on what happened. He mentioned he would mention to them to perhaps request a FIAT engineer to come in and check out the vehicle. Well I finally just let FIAT handle the communication between myself and the dealership. I finally got my car back on 10/16/15 and it has been fixed somewhat (the engine still acts slightly hesitant on start up but FIAT has suggested to me take it to another dealer). The car however was filthy and had oily handprints all over the hood, on the sides, the doors…. Wasn’t surprised really since they didn’t care to keep in touch with me or return my calls. And now for some reason my rear third brake light won't work. I can literally say this is the worst car dealership experience I have ever experienced in my 24 years of owning cars. No communication, constant excuses about what is going on with the car. I will never bring my car or my money to purchase my next FIAT (500x). BEWARE when coming here. Seriously check out other places first because you will not have a good experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent

By achilde on 8/25/2015 at 1:48 PM. Helped by Cleveland.

I took my Fiat in to get an oil change, have the tires replaced and have the driver side door looked at as the window rattles like it's falling out of the track. When I picked up the car, one of the tires was nearly flat. The next day, another tire is nearly flat. And they also didn't do a thing with the window, it still rattles but it "works just fine"... clearly they didn't actually take a look at it or they would realize there is something wrong. I have never once had a pleasant experience at this dealership and have had to bring my car in an additional time after every service appointment because something hasn't been done properly. I would never recommend this dealership to ANYONE! Horrible customer service and a horrible service department. I assumed once they went through the process of growing, their service department would get better. But, it has gotten significantly worse. At least when they were just a Fiat dealership I felt as though they cared. Definitely not the case anymore. On another note... they sent me a private message immediately after submitting this review asking for my name, phone number and a good time to reach me... it has now been 48 hours and have yet to hear anything. Customer service at it's finest. Great work Landmark!

I would not recommend this dealer.

Overall Rating

2.0  

4   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Too busy

By Hilldweller on 8/14/2015 at 6:50 PM.

We've had the FIAT 500 for just over 4 years now. In the beginning, when they weren't busy, service was great. No appointment needed, walk in, get served, walk out. Then they got busy and the car broke down often. Recalls happened. Stuff fell apart. They didn't like to do warranty repairs and would cancel appointments the day before (ruining a weekend). Car had a MIL this morning and my wife stopped in there for an oil change. They did the oil change but were "too busy" to read the code for the MIL. Huh? It takes 3 minutes. Autozone does it for free. Too busy? Do they have any idea how far we have to drive to get to this dealership? Never again. No more FIATs ever. No more Landmark ever. EDIT -- Follow-up: The dealership followed-up and gave my wife a phone call the other afternoon to apologize. It's her car, her choice whether to go there again (free oil change offered). There are Jeep dealers doing service on FIATs now ----- frankly, Landmark is NOT geographically friendly and I'm personally not ever going there again. Bad service and bad location; not for me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Ridiculous

By Megan23 on 8/6/2015 at 8:39 PM. Helped by No idea because no one in particular helped me.

This dealership by far is the worst I have ever encountered. Every time I have called to their service department I am put on hold for minimum of 15 minutes, I have been hung up on, and when I have had questions about my car or my appointments with them I will go several days without a word of feedback. I most recently have been trying to get my headlight fixed with them and they have done nothing but give me the run around on when the part was to arrive, several calls made to them with no word back, and now they are trying to schedule me a month after I went to them with my problem. They are not accommodating in any fashion and have done nothing but give me a migraine. I salute you, Landmark, for making me drive two hours out of my way to get some decent service from a dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Oil Change

By eric on 4/17/2015 at 4:16 PM.

I purchased and have had my Fiat serviced at this location a couple times. The buying experience and the first service / oil change gets 5 stars. The last service / oil change didn't go as smoothly, but the dealership is experiencing 'growing pains' from adding Jeep, etc. I'll give them the benefit of the doubt and continue to be a customer. Since my initial draft review, the manager did make an effort to make things right, so customer service, etc is bumped back up to 5 stars.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Things Have Changed For Landmark Fiat

By atomicbri on 3/25/2015 at 11:59 AM. Helped by Byron Gomez.

** Update 6/15/15. So update since last reported on here. The dealer manager, Brian Donoghue made every effort to rectify my situation and he did very well to help the situation. Most things were fixed, however the one thing (not starting all the time on first try) still has not been fixed and I have taken it back again and they kept it two more weeks, only to have it do the same thing it has been doing for 2 years now. Mike Richter, the Service Manager, has been very nice and all to see what is wrong, but I am still frustrated that they can't seem to fix the issue. Now I have another issue with it after the tune up was done on it where it is running rough and when I brought it back in on 6/1/15 (they kept car 2 weeks) they said they could not duplicate the issue. However after the 4th crank on Friday when I picked it up was doing same stuff and did it 5 more times over the weekend. So needless to say I am still frustrated they can not find out what it is doing. The service manager advised he is checking into some things and will call me back. We will see what step is next. I just want it fixed. So I updated the customer service as they have been a lot better at communication this time around and Brian Donoghue had been great handling my situation, I am still just not confident they can get this fixed.... 3/25/15 Ok... So I purchased my Fiat here in June of 2012 and was a good experience then. I have had service here the entire time and has been good. However, skip now to Late 2014-2015. I had a few things I needed the service dept to look at as I had a popping in my steering column ( a known issue) and a few little things. I took it in for oil change as well. They repaired 3 of 5 things, the steering part had to be ordered I was told and this was on 1/19/15. Today is 3/25/15 and I still have had no call back from them about the part. So I called them yesterday and asked to get my name and number taken and was advised I would get a call back. However received no call after 3 hrs. I called back and this time get a voicemail. Left a message and still no return call. I am calling again today to see what is up. I had a weird feeling the day I drove in for service and to my surprise there were Chrysler and Dodge and jeep and Ram vehicles all over the place there and the show room had turned from an inviting, nice place to go, into a place full of balloons and annoying salespeople and that typical American Car Dealership experience I DESPISE!!! I am afraid this is Landmark Fiat's fall into mediocre and crap service. I understand Fiat may not have a million models to sell (I am not sure why they didn't pick up Alfa to go here as would make sense) but I was told the new Fiat sales were being relegated to a small little building they pluncked in the middle of their Used Car section of their dealership.... I am deeply saddened as my experience with this place has gone from 5 stars to 2 stars.... NOT SATISFIED!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fabulous Fiat!

By lwolaver on 11/17/2014 at 7:12 PM.

I just traded my 1999 "Punch Buggy" Beetle for a 2012 Fiat 500 Gucci Edition! Sergiy was so helpful and made this whole experience pleasant. Brady was also provided some very helpful information. Thank you! I am so excited to drive my new car - Fabio the Fiat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Full of friendliness

By amitrine30 on 10/27/2014 at 2:27 AM.

Great atmosphere and customer service oriented staff. Friendly, expedient and helpful. Everyone was knowledgeable and informative. Thanks for the positive experience! I definitely recommend this dealership. -Jenny

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and helpful

By alisachan on 10/14/2014 at 3:03 PM.

Fourth vehicle I've purchased in my lifetime and I can say this was by far the smoothest and best experience I've had. The whole team is great, especially Brady and Vyonne. Friendly and helpful and willing to listen rather than overly pressure. Also have been very happy with the vehicle. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love this dealership and their service

By sirrobbins on 9/21/2014 at 6:18 PM.

This was a great experience! Ask for Victor! I worked with him for nearly a month via phone, email and in person to find the perfect car. He searched high and low, kept me informed on new arrivals and specials and went for two separate test drives. There was never any pressure. He knew I was set on a FIAT just as I did. I got a great car. A 2013 Fiat 500 sport with great features with only 14K miles on it. It's a beautiful color. I did the financial business with Jeff and he was quick and efficient. I met the manager Brian and he was very friendly and welcoming and made sure we were taken care of in the best possible way. The overall experience was 5 stars! Love the company, love the employees and love my new (or used technically) car. Very strong recommendations for them and remember to ask for Victor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixed Issues that another dealership couldn't

By captainkirk1977 on 9/20/2014 at 5:23 PM. Helped by Edward (Eddie) Lee.

I bought a new FIAT. Within 20 miles, it started giving issues. I decided to wait until 500 miles in case I needed "to make a list". I then brought it to another mechanic/dealership, and after two trips there decided I had a "lemon". One more chance... Took it to Landmark (1.5 hours each way). The mechanic listened intently to my issues, and spent quite a bit of time troubleshooting. The end result was he found parts that were bad, that should "never left the dealership" where I bought it (and the same ones that couldn't fix it). They had to order the parts, so I still wasn't sure "this" would fix everything. When the parts came in, the mechanic made sure to thoroughly understand the issue before replacing the parts. First he took it for a drive, then we both took easily a 10 mile drive "just to be sure"...his idea. He listed to me explain the issues (not many do). He "dumbed it down" to explain what was going on. And, explained that any Dodge/Jeep/FIAT dealer can change the oil (our extended maintenance contract). So I only have to drive about 3 miles to the Dodge dealer now. EXCELLENT MECHANIC!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I LOVE LANDMARK FIAT!

By lisapeterson5 on 9/10/2014 at 2:04 AM.

I bought a slightly used Fiat back in July...(I waited to give a review to see how the car was running). Yvonne was so awesome! She LISTENED to what I wanted... (Something the other fiat place did not do for me) and she didn't try to talk me into something I did not want. I was driving out with my new ( new to me) car in just over an hour. Now -3 months later.... I have had NO problems with my car. Because I bought it from them I get six free oil changes and when I went in for my oil change I felt like I was stopping in to see old friends. Very friendly staff and..... My Fiat gets 38 miles to the gallon! Wooooooooo Hooooooo Yes - I love my car. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Experience

By jstevensonjr on 9/9/2014 at 10:24 PM. Helped by Craig Bogart.

Craig is an outstanding leader and this dealership will do extremely well. He is a man of integrity and carries through with his word. I look forward to future purchases from this dealership and under his leadership, the sky is the limit. Craig really looks out for the parent making a purchase for children. I have recommended a colleague after meeting Craig by phone and he's a father buying for his daughter too! Hope that you will add a dealership to Middle Georgia. BUY HERE (Landmark FIAT of Atlanta)! Jerome Stevenson Jr.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Goofy1234567 on 8/23/2014 at 3:24 AM. Helped by Jeff.

Yvonne was super nice, she immediately helped us, we were out with a new car within one hour. The staff from finance to Yvonne is very professional, friendly and such understanding. I would recommend them to all my friends. Jeff who handled my finance was very helpful and understanding.

I would recommend this dealer.