Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
4  
Overall Experience
3.6  
Price
3.7  
Quality of Work
3.6  
Service
2.5  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I feel I have been taken advantage of because Of my age and.

By kay on 8/13/2019 at 5:39 AM. Helped by Chris.

I have taken my truck in with the same issue (ac blower not working ) and each time there is something new added to the problem that costs $300 and the original problem still not fixed.. I feel extremely uncomfortable and feel taken advantage of.because I’m female and elderly .

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor buying experience from the get go

By Dissatisfied on 7/31/2019 at 7:42 PM. Helped by Choose not to answer.

Love the vehicle. However i won't buy a car here again. Couldn't get a straight answer. Had to make 3 trips on 3 seperate days to pick up vehicle and still couldn't. Always had an excuse why something wasn't done. Salesperson told me vehicle had a 30 day warranty, then it was as is no warranty. Website is not kept up to date with inventory.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great care every time I called of visited

By Patd1124 on 5/18/2019 at 6:29 PM. Helped by Dave McMeen.

A smile on everyone’s face when entering showroom Salesman courteous and helpful in choosing and ordering my vehicle Picking up new car a pleasant experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman was friendly and courteous. Also, he seemed willi

By Carabo on 5/13/2019 at 3:25 PM. Helped by Glenn Thomas, Fred Harding.

I explained to salesman what I was looking for and that's what I got and more. He and financing manager explained the process and terms in a way I could understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service

By David2019 on 5/5/2019 at 1:42 AM. Helped by Jason Young.

The management, sales, and financing departments worked as one. This made my experience very simple and peaceful. I’ve never been more impressed or satisfied with a car purchase. Thank you Landmark Ford!!! Customer for life David Deweese

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Taking delivey

By Michael on 4/24/2019 at 10:47 PM. Helped by Nate and Jeremy.

So many issues this they place. I purchased a 2017 Ford cab amd chassis and this was an out of state purchase which isn't my first out of state purchase. The truck was shipped to Texas and upon delivery the inside was a mess. The plastic that covers the seat had been removed and left in the floor, all the tags and sticker were still on the truck and the tank was empty. Once we unloaded the truck I noticed the tsil lights did not work. The reverse and brake lights did but no turn signals. I called Jeremy abkut this and he said it wasn't their problem. Nate was my salesman which I haven't heard from since my 1st call about these issues. The next problem was I had 2 different keys. They said they would get me a new key but had no idea when. There were no buyer tags on the truck either. Vant drive it with lout those. I lost count as to the numbet of calls I've made since the truck was delivered. It seems that "we're really busy" is a legitimate excuse for the lack of customer service. If i would have come there and driven the truck home they would have had to make the truck legal and Jeremy admitted to that fact but since it was shipped it seems the attitude is...good luck! I'm still waiting on my tags and I have not received a copy of my loan documents. I'm 52 and have a business to business company NEVER would i treat a customer like this. I have a fleet of truck and have been in my industry since 1985. I wish these guys worked for me so I could fire their butts. Michael Braudaway Owner President of Lone Star IG Vinly Lite Tech QualityPro Thermal Plastics Glass Master DFW

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Factory issue

By janet’s edge on 4/16/2019 at 3:24 PM. Helped by Don’t remember name.

Insulation under the car on passenger side came loose because not secured correctly at factory causing flapping noise. Landmark graciously took care of it without appointment This was on a new 2019 Edge. I’m very happy with Service Dept

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Honesty

By Deceived319! on 3/23/2019 at 3:34 PM. Helped by Scott Barrage.

Salesman said car had been serviced thru ford but stickers in vehicle show different. Never explained the trouble with the ptu on all ford edges..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car experience

By Ramarlin on 2/5/2019 at 6:07 PM. Helped by Jeremy.

Great dealership. Everyone was pleasant and easy to talk to. Helped me with everything I needed. Overall a very good experience and would definitely visit there again if I ever needed a car. Overall the experience was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to buy cars

By Ford lover, jen on 12/26/2018 at 4:35 PM. Helped by Dave Mcmeen.

Dave Mcmeen and Fred the financial manager were very pleasant to help me make my purchase a delightful experience. Thank you both for the most wonderful opportunity I had in buying my new Ford Edge. I will always come back to Landmark Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Counselor2007 on 11/25/2018 at 12:05 AM. Helped by Walt and Jake Skube.

Walt Slube and his son provided excellent service Walt has sold my family 18 cars over the years I know that I will have great service after the sale.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Won't do the right thing!!!

By UnhappyCustomer on 10/25/2018 at 5:16 AM. Helped by Gary (Service Manager) Sean (Owner).

Great Service in sales! This was a great place to buy a vehicle! The sales manager (Tim) was amazing to work with. I bought my truck in November '17, I had a few issues in first couple of weeks. Tim made sure to get it all taken care of very quickly, service department was easy to deal with and they always provided a rental if I needed one. I highly recommend Landmark for all vehicle needs. Well, disregard my highly recommend Landmark previously stated! I moved to AZ and drove my truck back to Springfield. I took my truck in because the AC/heat blower was not working. I went in to Landmark Ford where I purchased the truck on a Saturday. They had no tech there to look at it, so they said their store Landmark East had one on Saturdays. I called the Truck Center which is their East location and the guy said they didn't have any openings for over a week. I explained what it was doing and he said if I wanted to bring it over he could check the fuses. I said great, I will be right over. I got there the guy checked the fuses and said they were fine. He said he could hook it up to the computer since he had one there. He did and said it needs to be looked at because he couldn't see anything wrong. I decided I would just drive it home and get it repaired there. He then looks up at me and says "that's weird" I said "what" he said "it won't start" I am like what do you mean. He then presses the brake in and attempts to start it and it starts, but I notice there are three service lights on that were not on before. He says, you need to get it looked at, he wasn't sure what was going on. So I get in and back it out of service bay and the back up camera now doesn't work, the lights for the D R N doesn't work, and when I go to pull off it has very little power, it just revs very high. I then get time the street and realize it is not shifting, it is just stuck in one gear. I get it to other Landmark store and leave it for them to look at Monday. We have to rent a vehicle $200 to drive back to AZ $150 for gas in rental and flights back $150 to pickup my truck when they finish it. Monday they call me and tell me they are up to $250 in diagnostic fees and still haven't found the problem. I said well keep looking, I need it fixed. Finally, they call me and say it was missing a fuse! When they replaced the fuse everything works again except the blower that does need replaced. Now mind you the only people that were in that fuse box were the fuse disappeared were Landmark employees. They said it was all fixed and I owed $650. I said that is an expensive blower. They said $255 of that was to diagnose the fuse problem. I said I should not have to pay that, since a Landmark employee screwed that up. They said, they still had to diagnose it. I talked to many people about this over the next 8 days, made it up to the owner and he decide to put a note in giving me $100 credit. THIS IS UNBELEIVABLE TO ME!!!! I WILL NEVER DO BUSINESS WITH THIS COMOANY AGAIN. Because of the wonderful sales experience, my wife and I were coming in town in November to buy her expedition from them. We have canceled those plans. My Step Dad was going to buy an Explorer from them before the end of the year, that is not happening now. BE AWARE!!! They will not do what's right!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest!

By Squirrel on 9/15/2018 at 7:46 PM. Helped by Zach Molbery.

Purchased a car from Landmark Ford. Dealership assured me all safety recall had been completed. Total Lie!! No safety recalls had been completed prior to purchasing the vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very Satisfied

By New to Spfld on 7/5/2018 at 3:41 PM. Helped by Mr. Bova, Mr. Harding, Mr. French.

Mr. Bova and all others involved in our buying experience were profession but personable and friendly, and patient about answering all our questions, obviously willing to take the time to help us find a car that meets our needs within our price range. We actually visited the dealership prepared to make an offer on a car elsewhere, but we felt we should at least check out other options. We are certainly glad that we did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our Ford Edge purchase.

By Gary on 6/14/2018 at 1:44 AM. Helped by Josh Bertram on sales and Fred Harding in finance..

We viewed Landmark Ford’s website prior to going out there. We had two Ford Edges we wanted to look at. Our sales person Josh was new there but was very pleasant, responsive, and very knowledgeable. Josh was on the ball locating both vehicles, and we were in a test drive in no time. We made our decision and Josh got us our paperwork started right away and was very helpful. He made himself available to us through the entire process, and finally went over all of the features and got our cell phones connected for us. We never felt any pressure during entire process. It was nice dealing with staff that is so informed and helpful and truly love what they do!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Overall good

By Dave99 on 5/18/2018 at 9:32 PM. Helped by Patrick, Mark, Fred.

Experience was generally good. My salesperson was not sufficiently prepared by management to sell Ford vehicles as he lacked ability to compare models and options; to demonstrate features. He tried to assist, but clearly had to seek information from other staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!!

By Harley17 on 3/18/2018 at 2:53 AM. Helped by Sean Phifer.

Sean at Landmark Ford did an awesome job from start to finish! He was able to get us the vehicle we wanted for the payment we requested and made us feel like we were at home while doing so.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

It was okay

By kassieguyot_285 on 3/6/2018 at 4:55 PM. Helped by Unknown.

I am very pleased with my car not as pleased with the deal I got. At one point I told the salesman another dealership has a better deal on the same car and his response was "that sucks dosent it". I think if I go back it will be with a different salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good. service

By Shull67 on 11/29/2017 at 11:35 PM. Helped by Jeremy.

Had a great experience buying my truck. The service was outstanding and I got a good deal. Thank you to Jeremy and the rest of the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Crazyforfotds on 11/9/2017 at 5:41 PM. Helped by Mark Underwood.

Mark Underwood was a great salesman who kept my best interests in mind. He was very personable and very knowledgeable in his understanding of Ford products.

I would recommend this dealer.