Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.5  
Friendliness
4  
Overall Experience
3  
Price
3.5  
Quality of Work
3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, helpful, courteous and knowledgeable

By Rob Cooke on 8/10/2018 at 7:16 PM. Helped by Tiago Pastor Galope, Richard Rashidi.

We searched the Okanagan for the Fiat 500 that had the features we needed / wanted but came up empty handed. We found this 2013 low mileage beauty on autotrader as one of Langley Fiat's listings. We corresponded back and forth with our sales person Tiago Pastor Galope. He was very helpful and friendly and we came to an agreement based on us travelling to Langley to view and test drive the car. The car was all we expected and more! That I and the sales manager where great, the paper work was quick and painless. We were on the road home in no time at all.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold a lemon

By Disgruntledwithmylemon on 4/6/2018 at 5:55 PM. Helped by Unknown.

Langley fiat personell have been in the driver's seat of my 500L more than I have. I have had it for 4 years and only have 10 days a month to actually use the vehicle do to my job. For ten days, my vehicle spends at least 4 days at the fiat service centre on a regular basis. They often don't know what the problem was. Barely any mileage. And the bottom line is that I make large payments on a brand new unreliable lemon and have to continue to keep my 20 year old Sunfire insured so that I still have a working vehicle. Fiat apologized for nothing. They will not replace the faulty vehicle or give me any peace of mind.

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

They took new parts from my car and replaced with old parts

By Unfortunate Fiat Owner on 7/26/2017 at 4:57 AM. Helped by Service Department.

Langley Fiat stripped my car for some of my new parts. Do not go for service to Langley Fiat (if you have a Fiat) because they took new parts from my car and replaced them with older scratched and non-functioning parts (I can only imagine they used my parts to make some older Fiat on their lot to look better?). Do not go for service at Langley Fiat unless you watch their entire service process to ensure your car is not stripped for parts.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Danielle123 on 12/3/2016 at 2:32 AM. Helped by Nav, Matt Rothery.

I had an excellent experience with Langley Fiat and would recommend it to anyone looking for a reliable, affordable vehicle or any vehicle repair work. The dealership went above and beyond to ensure customer service and transparency were their number one priorities. The representatives are friendly, knowledgeable, and do not attempt to pressure you into impulse purchases. The level of professionalism and courtesy were incomparable with other dealerships and employees strive to ensure customers leave satisfied and happy with the service they have received. It was definitely a positive experience!

I would recommend this dealer.