Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.4  
Price
3.2  
Quality of Work
3.7  
Service
1  

Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy so far.

By truck lady Jean on 11/14/2017 at 1:21 PM. Helped by Dan Kelough, owner-Joe, sales staff and service dept. Detail- Johnny.

We bought an 09 GMC Sierra from salesman Dan. The day we drove it home, the fuel pump went out. Laria put in a new one, no questions asked. They wash it every visit and the service lady we work with is great. Mgr. Nic is OUTSTANDING. he always shakes my hand and makes my Wife feel very comfortable. Quality control man Johnny Riffle is an outstanding body and detail man. Our truck was immaculate when we purchased it and I have heard from other customers the same. Thank you Laria , we hope to do business with you again very soon... Tom and Jean Whittemire. Polk, Ohio.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stole our money.

By One pissed off redneck on 11/3/2017 at 9:47 PM. Helped by Dave.

My wife bought a 2016 Traverse (paid CASH) and the floor mats had been taken out with the white service department paper "courtesy" mats put in, in their place. The carpet still had dimples in it from the factory mats with the non-skid bottoms. She asked for a set of factory floor mats to replace the ones that had recently been taken and was promised a set from management. Then "Dave" got involved and offered her a set of cheap J.C.Whitney floor mats with a "take it or leave it" attitude. They lied to us and stole our hard earned money. Car dealership? No, sounds more like a charitable organization.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Staff!!

By abann22 on 11/1/2017 at 1:54 PM. Helped by Chuck and Joe.

Great sales staff. Great selection. Management cares about customers. No pressure either. Much better dealer than others in northern Ohio. It seems dealers don’t want to sell anything anymore. I did not feel that way at Laria.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A+, top tier, 100% recommended.

By RedImpala15 on 2/2/2017 at 5:19 PM. Helped by Adam Webb.

This was an absolutely fantastic buying experience. Adam Webb's(salesperson) professionalism was shown in every facet of the deal. From the initial call to driving off the lot, Adam and the rest of the staff went above and beyond to make sure my experience was perfect. The car, for once, was nicer than imagined, my paperwork was ready in advance to my arrival, and they stayed late to accommodate my busy schedule! A+, top tier, 100% recommended.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

SO done with this dealership...

By Bizzynurae on 4/21/2016 at 9:15 PM. Helped by Service associate.

Hope Chevy sends me a survey. We bought 4 vehicles in less than 3 yrs. Sales part was fine. Service is a joke. We've had our vehicles in there more times than we can count. When you continue to voice concens the service manager is VERY condescending. (I thought it was just me since I am a woman, but the same guy did it to my husband!) He had a problem with his AC 3 mos ago ( truck is a 2014). They "fixed" it. Back in today with the same problem and now they are charging us for repairs since it's no longer under warranty. Well, hope it was worth it. I live in an adjacent town and we all know word spreads fast in a small town...

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Dont bother

By Trucksrockmysocks on 6/23/2015 at 12:38 AM. Helped by John.

Offered me 500 bucks for a truck worth 4000 wouldn't come down on price on a car that had cigarette butts every where and smelled like gas . Didn't even bother cleaning the car after I called to tell them I wanted to look at it. Seems if it's used they don't even want you bad service and they laughed in my face when I said I can't rid my 4000 dollar truck for a mere 500

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Dishonest and deliberately sold me a car with a mech. issue

By WKE3 on 1/22/2015 at 5:12 PM. Helped by Chuck Halcomb.

You need to watch out with the service department at this dealer. The problem is they could be charging you for things and how are you to know what's right and what isn't. I'll never use them again and this is why. In Feb of 2014 I bought a used Ford Fusion from them and had to take it back two weeks later for a bad axle seal. The car had a 30 day warranty so they covered the repair. Now here it is one year later and guess what. The seal is bad again. I took the car to a local shop and they found that the bushing that goes around the axle was going bad and had been for a long time. This was causing movement in the bushing and axle which actually damaged the seal and caused it to fail from the inside. They said that the dealer replaced the seal but didn't actually fix the problem and that it was going to happen again. In fact by my not knowing that the bushing was bad I now have to have the axle replaced along with the bushing and the seal. So you see what they did to me. By not fixing it when they should have they are now actually the cause of my having to spend hundreds of $$$ more. I get it. They sold me a used car (and a Ford to boot) and weren't making tons of money off of me but they knowingly sent me on my way with a known issue with the car. I recommend that no one use this dealer. If it were a small thing I wouldn't be so upset with them but my local shop is still working on seeing if letting this issue go has damaged the transmission. Unfortunately what seems like a decent small town dealer lives up to all the bad hype that a typical "shyster" dealer is supposed to be. Do yourself a favor and stay away from this dealership. Oh, and this will be my last Ford. I have to mention that when I bought the car they only had one key. Chuck Halcomb told me he check into another key but I never heard from him after the sale. He never responded to my email asking about it. That's really professional service. These guys are nice on the surface but they will take advantage of you if a deal goes against them.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

great experience

By nick on 1/15/2015 at 12:57 AM. Helped by sales manager.

If you are looking for a car see chuck he will help you any way he can a. We got a new sonic and love it.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

I came in to buy a used vehicle. The exterior of the...

By MikeyMike865 on 1/31/2013 at 7:29 PM. Helped by Jeff Jones.

I came in to buy a used vehicle. The exterior of the building looked nice, but the interior was filthy. The price online was the price that was honored when I came in. It was a great price, I'll give them that. Jeff was completely off putting, and I'm pretty sure he had tobacco dip in while we were talking. Disgusting. Again, the price of the car was excellent, but I now realize why it was so. They must have shortcutted everything when it went through the shop. There were minor, but expensive, fixes around the ENTIRE vehicle. When I called to have them take care of it, it was included in their 30 day warranty(Powertrain only). I should have been more aware at the time but the price caught my eye. Their finance guy Brian was very helpful and probably the best part of the dealership. I will never go back here and recommend that NOBODY does either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great place to buy a car I delt with howdy as a...

By Jimmy999 on 7/5/2012 at 3:19 AM. Helped by Howdy and Brian.

What a great place to buy a car I delt with howdy as a sales person and he explained they are one price. I went in hoping for a better price but I also seen the price on the car was the best around. My newer us Malibu was just as new as it could be and I got thousands off if I would have bought new. I had a few bumps in the road with my credit and that is when I met Brian he rushed nothing he took the time to come out meet me find my wants and explained how the financing works I was not sure what to expect with my rate but he kept me informed the entire time I was very nervous I would not be able to buy a car but howdy told me Brian was very good at what he does. Brian was very professional with me easing my anxiety they whole time and made me feel like I was a good person. My problems were because of some family medical and he worked right past that. Never thought I would spend money on a warranty but after he shows you the cost of repairs you start realizing it might be a good. Idea I went a little over my budget but I got the car I wanted a great sales person and a loan with the personalization that not even the best of banks could provide. Again thank you Howdy Brian and chase bank

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was pleasantly surprised at Laria Chevrolet Buick in...

By O,Matt on 10/31/2011 at 12:17 PM. Helped by Chuck Halcomb - Sales.

I was pleasantly surprised at Laria Chevrolet Buick in Rittman. Salesman was very friendly, no pressure. I happened to overhear a conversation with another salesperson and customer. It was the first time I ever heard a salesman say, "I don't want to sell you something you're not comfortable with". We bought a 2011 Chevy HHR with 16,000 miles on it for only $12,950! $2,000 below book value, and no haggling necessary. That was the sticker price. It's nice to buy a car and not have to go back and forth (sometimes walk out of the dealership) to get to "their" bottom line price. Highly recommended!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

THEY HAD THE MODEL WE WANTED AT A GOOD PRICE. WERE VERY...

By BOB LUSNAK on 7/8/2010 at 8:36 PM. Helped by TODD BOLLMAN.

THEY HAD THE MODEL WE WANTED AT A GOOD PRICE. WERE VERY STRAIGHT FORWARD WITH THE PRICE AND OUR TRADE-IN VALUE. WERE ABLE TO ANSWER ALL OF OUR QUESTIONS AND WERE VERY RESPONSIVE TO CALLS. WENT OVER THE CAR AND DEMONSTRATED EVERYTHING. SEEMED LIKE A NICE DEALERSHIP WITH NO PRESSURE AND NO TRICKS.

I would recommend this dealer.