Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Meyah on 6/21/2018 at 6:01 AM.

Jerry was extremely helpful, attentive, and knowledgeable! Both Jerry and Finance stayed open late to get me into a car I love. Definitely recommend for your car buying needs!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rookie

By RE5et!!! on 6/7/2018 at 4:10 AM.

About the 2nd week of May 2018 I took my 2012 JKU Wrangler to be serviced at Larry H. Miller Jeep Chrysler for an engine code P304. Cylinder #4 misfire and the cylinder head had to be replaced; all work was covered under warranty. Whenever I have work done to my vehicles I always inspect the work that was done. I am not a certified mechanic however I have been building cars since I was 13; I have above average mechanical understanding and experience. Before dropping my jeep for service I used my vacuum gauge to test how many inches of vacuum my engine was at. Before leaving my house I measured 18" of manifold vacuum @ 800rpm, that is a pretty good reading for an engine with a 100,000+ miles. I had recently replaced all spark plugs and fuel injectors to eliminate the possibility of misfire. After the work was complete I was at LHM Jeep dealer parking lot picking up my jeep and before leaving I measured the manifold vacuum and my engine, after being serviced by LHM Chrysler Jeep, was at 14" of manifold vacuum. While the engine was idling I could hear a hissing because of a poor intake manifold seal; when I got home I checked the torque of the lower and upper intake manifold they were both very loose, some fasteners were hand loose. I torqued the upper intake M6 bolts are torqued to 89 inch pounds and the lower M6 bolts 106 inch pounds; using my calibrated inch pound torque wrench that has been recently calibrated…………..why? because I like doing s*** right the first time. Since the work has been done to my cylinder head by LHM Jeep my MPG has dropped 18mpg to 14.8mpg. The other mechanical area was the front suspension when I asked LHM Chrysler Jeep for a front alignment. I was told that my ball joints needed to be replaced and this past weekend May 19, 2018 I replaced the driver side upper ball joint because that was the only ball joint that needed replacement. When torqueing my front suspension I noticed that most of the ball joints I had LHM replaced were NOT torqued to specs; again attention to detail is a problem with LHM Chrysler Jeep service department. Then when I spoke to the service manager Seth he stated, “I stand by my mechanics”……….even though I proved there was a problem on their part. That is management who does not think proactively and has tunnel vision; speaking from my 20+ years of management experience both in the U.S. and overseas, Seth is an ineffective leader. In a case like mine, punishment would NOT be effective. The effective approach would have the mechanic go through the process again; either hand write the exact processes as per the service manual or have the individual do a walk through, talk through method for other mechanics to observe and learn from. It was the lack of attention to detail for this mechanic that gave the appearance of incompetence. I have actually made this same mistake myself and I developed processes or checks for myself that prevent mistakes like this. Seth stated that I would not allow this Jeep Service Department work on my Jeep again; YES, that is exactly what I said. If I was interviewing for a job and I messed up and made numerous mistakes would I get a 2nd chance.......no, I wouldn't. Do it right the first time and mange your section professionally and understanding that their are customers like me who will always check maintenance work done by the dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Member of the family

By Westvalleymom on 5/25/2018 at 3:07 AM.

I was in need of a new van because the van I had was dying. I came in, and Jerry help me right away. He worked with me to find the perfect vehicle that would not only be an upgrade, but fit my budget. I felt completely taken care of while I was there, and I walked away with a car payment that I can afford and a better vehicle than I came in with!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

RIPS OFF CUSTOMERS AND DOESNT CARE ABOUT THE CUSTOMER!!!!!

By SyeWeaver on 5/24/2018 at 12:53 AM.

I have bought 3 cars from this dealership, and this will be the last!!! I bought a van 2 weeks ago that was advertised around 18400.00 and had a backup camera system. After seeing the car, found out that it did not have the camera system. Saying that they will put the camera system in, I decided to buy it. Then they tried to get me to pay the lot price of 20k and not the internet price. They finally caved and put it as a "preferred customer discount" and then added 650+199 for the back up camera, since "they have to show payment for items to be installed" and took off the window tint and delivery since "that is already on the car and they just charge the customer anyways" said the salesman. After fighting that I had to pay it, I finally gave in and bought the car. NO ONE ever talked to me about what camera system I wanted or what THEY decided to install. After bugging them for over a week to schedule the install, I got in two weeks after I bought the car. I dropped the car off and the service lady didn't even know what was being installed. when I picked it up 6hrs later, she took me out and showed me what they installed. She told me that they installed a new rear view mirror and that is where the camera is. She also said that they "normally install them in the dash and rarely see them install in the mirror". And it is a tiny 2x2 screen that I cannot make out anything in the display. I had her to check to see if there is any alarms when anything gets too close and there is no sensors. Then she went back to her office and I started looking over the camera. Feeling that I just got ripped off, I went back in and asked to speak to a manager and she went to the sales floor to get a sales manager. I politely explained my disappointment with what was installed and that I had no say in what was installed that I PAID FOR. His response was that since it was a used car, and didn't have a touch screen system in it already, they couldn't warrantee installing new equipment in the car, if it already had a touch screen then they could have intergraded it in. I told them they installed a new mirror so how is that any different, and the old mirror was already compatible for back up camera, so no justification for a new mirror for the cost. After I told him that no one talked to me about what was getting installed or asked me what I want installed, he said that "there must have been a lack of communication". After getting nowhere with him and just talking in circles, I left and went online and filled out the "contact us" form and wrote everything on here, expecting someone to contact me since is said "we have received your form and will contact you as soon as possible". Waited a full day, NOTHING! So today I called the store and asked to speak with a store manager and was given Steve or Steven from sales. Told him everything above, and told me basically the same as the first manager and that installing camera system that was in the dash replacing the screen would be "$2000 plus the cost of the camera which would be another $800-1000 dollars". I told him I cant use this system because it is too small for me to clearly see any one or thing that may run in my path and I wouldn't be able to stop in time. HE LAUGHED, and said "I strongly disagree with that, I have the same camera on my car and I can see fine." I told him that's great but I have bad vision, and I wear glasses and for me, I cant see clearly what's on the screen so it wont work. AGAIN, he laughed and said "well i'm blind as a bat and I can still see just fine" At that point I lost it!!! I cussed him out, telling him that they ripped me off, and don't care to make the customer happy, just want to make as much profit as they can, said I will NEVER BUY from them again, some more cuss words and hung up!!! Its like going to a restaurant, they pull out your wallet, take out the money they want, and give you what ever food they want and say, that's what you get. I wanted the camera system for 1, it was advertised with one, 2, its a safety issue. I'm not getting it for any "cool" factor! I want to keep my family safe and anyone else that may be in danger of a car backing up, and 3, I'm use to using them since vans have a lot of blind spots. I will NEVER RECOMMEND this place nor use any of their services! I will be contacting the general manager about this, and I hope this place goes out of business!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Larry G. on 5/1/2018 at 10:09 PM.

I have had nothing but good experiences with the staff at Larry Miller. I went in for an oil change and they even rotated my tires without me even asking for them to do it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior customer service

By Cassiemarie on 4/15/2018 at 10:11 PM.

Jacob Rhode is a phenomenal salesman. He made the experience so easy and hassle free! My husband and I are very pleased with our new vehicle and the service we received! I will definitely recommend to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THANK YOU.

By CHY2142411 on 4/9/2018 at 3:56 AM.

When the original Jeep I had in mind wasn’t at the dealer, Jacob worked with me to find something just as great with awesome payments. Everyone who helped today was friendly and had a great personality. I couldn’t have picked a better dealer to purchase my first brand new Wrangler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going beyond

By Bad battery on 4/7/2018 at 3:20 PM. Helped by Brandon Fea.

I never expected to have car problems with a new Jeep that I owned less the 5 days with only 83 miles on it. I could not get ahold of anyone to help, but John my salesman and he came to my work and jumped my car and followed me to garage and made sure I knew what was happening ever step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By Terri Whittlesey on 4/4/2018 at 12:55 AM.

Went in not really looking for a new vehicle. After test driving a 2018 Cherokee, the salesman and finance guys did everything to keep the payments where I wanted and I drove away in a brand new Jeep. Will definitely go back there for any future vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall experience

By Michael BROOKS on 3/28/2018 at 12:38 PM.

David Fortner was prepped and ready when we arrived...deal was negotiated and we received the vehicle we wanted. No pressure and no gimmicks. Will be taking my truck in to trade soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience EVER

By Cyndi H on 3/24/2018 at 7:06 PM.

Being super nervous about having to buy a car. Cause well, car sales can be high pressure, I went to a tent sale I was invited to by another agent but when I arrived he was busy and that’s when I met Jake R. He was super professional and listened and understood my needs and my wants even my being nervous about the whole thing. He even went Beyond expectations was very patient and had me try a car I didn’t think I would like (leather seats in az) or be able to even afford!!! It turns out I LOVED the car!! It was a bit out of my price I was looking to spend but he went and made it happen. No messing around no high pressure tactics... Just awesome customer service. Most importantly even after the sale and still to this day he follows up and makes sure that everything is still great. This is very rare and heart warming. He is for sure the best car salesman you could want. No bs, I recommend him to everyone. When it’s time for another car I’ll be returning to him! :)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Review

By Downsouthjukin on 3/23/2018 at 9:50 PM.

I overpaid for the truck but I'm happy with my purchase. The truck was exactly what I wanted. And one of the guys gave me a cigarette.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change and service

By Shaun on 3/23/2018 at 10:03 PM.

Excellent communication, quick service and easy to work with. Took great care of me and my car. Strongly recommend them for the purchase and service of any vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure

By Kimberly King- Biddle on 3/21/2018 at 4:12 PM. Helped by And all other departments and service personnel....

Love my journey ! Dealer had a great selection ,new or pre-owned..Service in all departments a pleasure !! Was super easy to buy , do paperwork, and get my vehicle.Thank You,The Biddle family... .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review

By Maureen on 3/15/2018 at 5:46 PM. Helped by Judd.

Took my car infir 5,000 mile service The people I interacted with were friendly. Service was completely ins timely fashion . I was completely happy with my visit

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy Customer

By Andy Lueck on 3/14/2018 at 6:43 PM.

This is the second Jeep Wrangler I purchased from Larry Miller Jeep in Surprise. I initially did not come to this dealership to purchase my Wrangler. I ordered one from Larry Miller Jeep in Avondale which is closer to my house. I went there to pick it up last Friday night and was low-balled on my trade. I called up Larry Millse Miller Jeep in Surprise and spoke with Cody on the phone and he said to come on in. I'm glad I did. They ended up giving me $3,000 more for my trade then the other dealership. We found a Wrangler that was pretty close to what I had ordered. Brandon was my salesman and Cody and Scott were helping him out to make sure the deal was put together right. The General Manager Glen stepped up on my trade to make this deal happen. He did the same about 5 years ago when I bought my 2013 Wrangler from them. The atmosphere at this dealership is the way a dealership should be. You feel good when you walk in and are treated very nicely . They do business the right way, with respect, honesty, integrity, and ethics. I also had a great experience in the finance department. They gave me a great rate were able to get me in and out pretty quickly. I will never go anywhere else again and try to buy a Wrangler. I learned my lesson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LHM always come through

By smokie9680 on 3/2/2018 at 10:25 PM. Helped by Micky.

Had to bring my Jeep in multiple times to hunt down the problem I was having and each time Micky in service took care of what ever I needed. Awesome service rep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By dporche3 on 2/28/2018 at 6:34 PM.

I had to bring my Charger in for service immediately when my headlight went out. Mickey Langer went above and beyond to fix thank you ML. Not only did he fix that issue but checked the entire lighting system to find the fog lights had failed. He ordered the parts and got me back on the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process and comfortable environment

By Thawkeye on 2/26/2018 at 11:57 PM. Helped by Adam Marinaccio 5 stars.

Great staff and service department. Nice selection and options. I went in for service and left with a new car better suited for my needs and wants. Overall surprisingly excellent service. My second satisfied purchase with Larry Miller Dodge. I appreciated the tote bag, but a cooler bag would’ve been even better :’)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!

By Major123 on 2/24/2018 at 4:49 PM.

This was my first appoint for an oil change and tire rotation with my new Cherokee. I had an appointment I was a tad bit early for but they got me right in and out in no time and went over everything with me. Plus my car was clean and I was out the door in no time. This was during a large appointment time too. They were very attentive to me in my waiting time and had me back in the road in about 35min

I would recommend this dealer.