Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and check up.

By Bdmotley71 on 9/19/2019 at 11:57 PM. Helped by Mike Queen.

Mike is always helpful and greets me with respect and appreciation. Have worked with Mike Queen for several years now. I keep coming back. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer in the valley

By Dodge blacktop on 9/19/2019 at 9:40 PM.

Everyone very helpful especially Mickey Entire staff is professional friendly helpful. You are treated the right way from the moment you want into the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Peace of mind

By DJM on 9/19/2019 at 9:37 PM. Helped by Mickey L.

Bought a slightly used Jeep and immediately brought it here for an inspection. Courteous and professional. This is my dealer! Dealership is clean and service area clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Liz Roush on 9/16/2019 at 11:13 PM. Helped by Jon Brewer.

This dealership is great! It reminds me of a small town dealership but in a big town. Everyone is knowable, respectful, helpful and very nice! I will definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept is great

By bigtony18 on 9/17/2019 at 1:53 AM. Helped by Sheri and Nick.

Car would not start, got a jump, called for an appointment, got one, took the car there, drove out with a new battery, replaced under warranty, 2 hours later.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

3rd vehicle bought from here

By Chrisperr on 9/17/2019 at 1:13 AM.

The team made it right....i had bad experience the last car i bought from here ..but I guess the 3rd time is a charm...Thanks to Chuck and the Team.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Always friendly

By kmf on 9/16/2019 at 3:27 AM. Helped by Jerry Reis.

Have purchased a few vehicles from this dealership before, always friendly and courteous. Worked with Jerry and always a good experience. Not pushy and the coffee is always hot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Larry H Miller Surprise

By Challenger RT Plus on 9/10/2019 at 11:35 PM. Helped by Mikey Langer, Tom Rodriguez.

Purchased my Challenger RT plus from Larry H Miller in Surprise and all my interactions have been extremely positive! Very professional and kind employees who have went above and beyond!!! Best dealership EVER in my opinion!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Wrangler sport extended warranty

By Ron Kris on 9/13/2019 at 3:17 AM. Helped by Jim.

Jim at the service desk was great. Took the time to get all the information from the warranty company and contacted them to get everything approved. The mechanic did a great job on installing everything. Great work everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new truck

By josh on 9/11/2019 at 12:18 AM.

Bought my new ram 2500 from carol. She was very respectful and courteous, got me everything I was looking for in a truck. I would recommend her and that dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new car purchase

By sneadsferry1125 on 9/9/2019 at 12:52 PM.

I purchased my Jeep Grand Cherokee and the sales persons name that assisted me was Carol Krecker, needless to say I was pleasantly surprised that the customer service had gone unchanged in the past 7 years. Carol assisted me in every way imaginable " no matter how difficult I was being" in addition she is going to arrange to have a tech come over to the house and set up the auto garage door opener. this is the same service that I experienced 7 years ago and I must say Carol took it even one step further. thank you very much, I look forward to a lasting relationship and I will defiantly be telling everyone I come in contact with about my experience. Best Wishes, Mark L. Gibson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Making a buying experience hassle free

By MATTHEW_COTA on 9/8/2019 at 8:51 AM.

Cody helped my significant other and I purchase a 2018 Durango last year. Cody said if I ever wanted to tradea my Colorado for a new Ram I know where I could find him and I did just that. Just as the time before Cody made the buying experience pleasant and hassle free. He does not have that pressure of a salesman tactic and does everything he can to get you the vehicle you want. Super easy going and down to earth. For any future vehicle purchase I'll be sure to ask for Codt again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Chief on 9/7/2019 at 6:50 PM. Helped by Michael with service.

I bought a used vehicle still under bumper to bumper warranty. I found issues over time of driving the Chrysler 300. I brought in in a couple of time for things I knew were wrong and that got fixed along with things I missed that they took care of things they found. Some parts had to be order and scheduled to repair. If it hat not been for honesty on their part I would now just be on the extented warranty with several high Dallas items in need of repair. Thank you Michael and the Lady Miller service department for a job well done. CMSGT James Burns USAF Retired

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So helpful.

By Alpha on 9/6/2019 at 5:28 PM. Helped by Bernie Ramous.

Cody and Betnie were fantastic with helping me get the price and truck I wanted. There was no pressure when the price wasn't right and worked with me through negotiating to get the right price. We met 3 times about the same truck before I purchased my truck. I am very happy with my experience at Larry Miller in Surprise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By Candy B on 9/7/2019 at 2:02 AM. Helped by Levi (service rep).

We have been taking our vehicle to this dealership for service for 3 years and have the utmost confidence in their service and honesty. In fact, we drive almost 90 miles one way to have our service done. They keep us informed of repairs, time until completion and have a very nice waiting area. Would highly recommend...when it's time to buy another car, we will definitely give them a lot of consideration.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No pressure and very helpful

By Ben on 9/6/2019 at 4:53 AM.

Everyone we worked with at Larry Miller Jeep in Surprise was super friendly and no pressure. Cody helped us pick out the perfect car for our family! We will be returning for our next purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BUYER BEWARE!!! Was sold a “new” vehicle that was previousl

By Dave on 9/5/2019 at 9:22 PM.

I purchased a brand new 2018 Ram 1500 Limited from Larry H Miller Surprise on June 26, 2019. 2 months after the purchased it was discovered that the vehicle was involved in a car accident 1 year and 4 months before I purchased it. This vehicle was sold to me as brand new, 1st owner, and was NOT a dealer demo. The dealership failed to disclose this accident during the entire transaction process. I have since returned to the dealership to talk to a few different management level employees and none of them have any interest in fixing this issue. This dealership has no problem breaking the law and obviously has no ethical or moral values when selling you a car. I have since obtained legal counsel and will allow the process to play itself out but when looking at purchasing a vehicle from Larry H Miller in Surprise BUYER BEWARE!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wow! Now thats Service!

By Love2Travel on 9/3/2019 at 7:18 PM. Helped by Wish i knew his name ! :O(.

Barely got out of my car and they were right there to help! Took the info and got me taken care of ! Told me about the service specials & they were fast to get it done ! Nick and the other gentleman who i forgot to catch his name ??But it was a Great experience & LMS is Lucky to have people like that !Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Baldeagle0426 on 9/2/2019 at 8:24 PM.

I can't thank carol and Kyle enough for all the hard work they put into the deal on my new ram! I know it was a challenging deal, but you all made it happen and worked hard on it! I highly recommend this dealership and ask for carol!!!

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
4   Overall Experience

Recall

By Ron Tanner on 8/29/2019 at 11:14 PM. Helped by Michelle queen are.

Had a recall done on my steering on my 2018 jeep rubicon and I would say it was done right I feel no difference but jeep it self sent out a recall notice and Larry Miller service department took care of it and as far as the star rating I never give out five stars unless I could see what was done and if it made a difference

I would recommend this dealer.