Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.5  
Quality of Work
4.2  
Service
4  

Dealer Reviews

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Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

LHM may charge you even if they don't fix the problem!

By ad4par on 8/3/2018 at 10:52 PM. Helped by Marcus, Tony.

On May 26, 2018, I dropped off my 2003 PT Cruiser with Marcus at LHM Chrysler service dept for an airbag light. I picked up the vehicle on Jun 2, 2018 and paid $282.61 for parts and labor. On the way home, the airbag light cycled on and off periodically. I had to fly out of town the next day so I wasn’t able to return the vehicle for a couple weeks for them to relook at it. When I returned home from my business trip, I returned the vehicle to Marcus at LHM and left it with them for about a week to 10 days. They weren’t able to resolve the problem and I needed the car back. In late July, I returned the car to LHM to continue to troubleshoot the issue. On Aug 2, 2018, I went to pick up the car and they still could not solve the problem. I asked for a refund for the repair service that did no repairs so Marcus took me to Tony (service manager I believe). Tony refused to refund anything since his employees worked on the vehicle and “they need to be paid for their time.” Tony asked for one more day to personally see what he could figure out and I agreed. On Aug 3, 2018, I returned to pick up the car and Tony referred to some “possible” solutions that I’d have to pay for with no guarantee it would solve the problem. I asked if we were at an impasse on the original charges and he said “basically.” I took the car and told Tony I would handle my dispute through the small claims process.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

scheduled maintenance and service

By jpdrvr on 5/23/2018 at 11:06 PM. Helped by Service rep. David Rupp.

My service rep. David Rupp is very helpful in getting everything accomplished. All service requirements are explained and the work is completed in the time frame as promised. Any issues/questions arising as a result of repairs/service are quickly addressed and resolved. Staff is courteous and the parts department is especially helpful.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

No customer respect and no communication

By Bigapple1942 on 5/5/2018 at 3:30 AM. Helped by WILLIAM APPLEGATE.

Showed up 1.5 hours early for a 9:30am appointment. Called at 3:30pm to check on vehicle repair status. Handed off to voice mail, no call back. Tried again but, did not pursue voice mail this time as it was not productive the first time. Waited for the service rep to come on the line and was informed finally that the car would need to remain over night and would be ready between 10 and 10:30am. No call by 10:45am, so called again and stayed on line until the service rep responded. He said repairs were done and paperwork was being prepared. He advised me to come in and that the car would be ready when I got there. Upon arrival I was told the car was not ready as it was being washed. Twenty minutes later the car pulls up dripping wet and I was asked if I would mind waiting for someone to come dry the car off? I had another appnmt so declined. Returned later and discussed this with the service manager. He admitted to the fact that I had been lied to and apologized. He stated that he would talk to the service rep. and that was it. Never got a call from the service rep to apologize for his poor performance. If you look back in 2014 you will find a very similar review involving “Marcus.” I was never asked how this service department’s poor service could be “made right." Would never recommend this dealership for any kind of service and would not buy a car from them for obvious reasons. Failed promises, no customer respect and repeated communication failures don’t bode well for those who trust this service department. Next stop, Facebook and Twitter.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair moonroof rattle

By winelover on 4/4/2018 at 3:30 PM. Helped by Service Manager, Marcus.

I was impressed by the service manager and the service I received. The rattle is gone and hopefully it will not return. It was extremely annoying and I am glad to get it fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Fredcat on 12/23/2017 at 7:43 PM. Helped by Meyer.

We had great service experience here. Just an oil change, but fast and done right. Probably the best dealership we've ever dealt with. Wish they were in our area of Palm Desert California !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a 2018 Jeep Cherokee Nov 15 2017

By Chuck1 on 11/17/2017 at 12:56 AM. Helped by E dBarry,Isaac, and Beau..

My sales person was Ed Barry and Isaac both of these men knew the Jeep inside and out. We went in to look but had a price figure that we would pay. After a long talk with them and the sale manager we all agreed on the price that I would pay. I even got a little extra for the Jeep. I could not have been treated any better by every one that I dealt with, even the finance guy, Beau Overfelt made that part bearable I highly recommend Larry Miller if you are looking for a new car or Jeep.. When all said and done Ed gave us a Jeep check out of the Jeep inside and out. When we left we knew the Jeep like we had had it for a week.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Issue Resolved

By 2son on 11/10/2017 at 12:53 AM. Helped by A.J. Davey and Travis.

I purchased a new Jeep Renegade on 20 Oct 2017. After driving it and becoming familiar with the gadgetry for about a week, I cleaned and washed the car. I realized that two items were missing that I had paid for under Dealer installed options. I was not getting responses from the dealership to resolve the problem until I contacted A.J. Davey, the General Manager. He immediately took care of the problem and I picked up the two missing items. The Gen Manager, and the Parts and Service personnel were very friendly and helpful. Problem solved.

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
2   Quality of Work

warranty

By Jeep111 on 8/1/2017 at 2:38 PM. Helped by unknown.

Had battery replaced which was under warranty. No problem receiving that service. They fit me in and got me out in a timely manner. However while replacing the battery somebody caused a leak in the windshield washer reservoir . The leak is in a place I cannot reach or fix.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience no hassle purchase!

By maryteresa on 3/16/2017 at 11:55 PM. Helped by Neal Cuddy.

We would like to give our opinion regarding our purchase of our 2017 Jeep 🚗. Our salesman 👨?💼 Neal Cuddy was great a true professional knew his vehicle 🚗 information. We would highly recommend Neal if you are interested in a new car purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Back on the road.

By Darin on 3/7/2017 at 5:53 PM. Helped by Mike Maxwell.

After an attempted theft of my jeep I was force to have it towed to Larry Miller dealership. Being from CA I needed to get back on the road ASAP. Upon arriving at the dealership I was immediately approached by Mike Maxwell from the service department. Mike took my situation into consideration with care and understanding. With in 3 hours the ignition system was repaired and I was able to proceed with my travels.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2005 Chrysler 300C repair

By Ricky300c on 2/23/2017 at 10:35 PM. Helped by Marcus Reif.

I had front end suspension work done on my car and i am very satisfied! Thanks to my Service Advisor and Special Thanks to managerial staff for working with me.. Job well done!!!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Changed Experience

By zmsf01 on 12/14/2016 at 12:01 AM. Helped by Paul Ellis, AJ Davey.

Had what I thought was a bad experience. Will admit I knee-jerked without getting the entire story. The folks there are new Mr. Ellis and Mr. Davey. The information I got was delivered, and received, poorly, but the message was positive. Bottom line, they both made time for me and explained that they truly were engaged, it just wasn't relayed the way I expected. If you have reservations, give them a chance. They were sincere and honestly did, at least by me, did all the right things and listened to my concerns.I walked out a bit chagrined. As of now, I couldn't recommend them more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SUPERB!!

By alma mcnair on 12/11/2016 at 2:46 AM. Helped by Michael Maxwell.

My Service Advisor was Michael Maxwell. His attention to detail was FAB. He kept in contact with me about my oil change, and all that was needed. Plus, my brakes were done and he explained all the work with me. He was, knowledgeable, and very polite.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep Patriot

By Mary Keefe on 12/3/2016 at 9:24 PM. Helped by Chris.

Thank you for your time and excellent service. This is our second purchase at this dealership. Our finance guy Frausto was knowledgeable and got us through the process with the quickness. We are very happy with our jeep patriot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff, Great Job!!

By jett20 on 12/4/2016 at 12:40 AM. Helped by Robert Mecer Thank you!!.

Great Staff! Service advisor was detailed. Thank you!! I would recommend service center to family and friends. Service was complete on time and had a friendly call from our service advisor when car was complete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Jeep Experience

By Jeep Lady on 10/6/2016 at 2:06 PM. Helped by John Huey, Beau, Tommy and Fausto.

We felt very comfortable the minute we met John Huey. He was friendly and not pushy at all. John really knows his stuff. Inside, Beau was instrumental in getting the options and price we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERVICE-MRACUS REIF

By SARA'S JEEP on 9/8/2016 at 4:29 PM. Helped by Marcus Reif.

My 2014 Patriot is serviced through Marcus, my service advisor. He takes care of my needs and he makes me feel like I am the most important customer there. I have witnessed that he does the same for all of his customers. My service needs are accomplished in a timely manner. My Patriot is in tip top shape thanks to Marcus and the LHM Chrysler Jeep service department. Keep up the good work! :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

"Car Buying As It Should Be!"

By Tucson Bob on 7/25/2016 at 6:55 PM. Helped by Neal Cuddy, Joe Villerot.

A very pleasant buying experience. Our sales representative, Neal Cuddy, was friendly, knowledgeable, efficient courteous and all around very helpful. He provided us with exactly what we wanted and sent us home in our new car with no hassle. Financials and paperwork were handled by Joseph Villerot who explained in detail everything we needed to know about the transaction and got us signed, sealed and delivered in no time at all. In the past we've hated going to a car dealership. This was a refreshing change.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Like Fox News Fair and Balanced

By KenB on 6/27/2016 at 5:11 PM. Helped by Gerry Hamilton, Erik, Robert.

I 've been buying and servicing vehicles at this location since 2007. LHM is the third owner. Each successive owner has been better that the previous one and LHM is undoubtedly the best. There has been no pressure to sway a purchase only an attempt to find a vehicle that suits my needs and wants. The service department always seems to be fair and honest with it's assessment of the situation needing attention. Suggestions are made about the needs of the vehicle but choices are left up to you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and friendly experiance

By vick67 on 6/26/2016 at 3:35 PM. Helped by David and Jose.

Our sales person Ed Barry, was very professional from the minute he greeted us. We told him we were interested in the Jeep Wrangle Unlimited. He showed us the different types of Wranglers and thoroughly explained the different options that are available. His calm and pesonal manner let me think without being pressured. After our test drive, my wife and I knew we wanted to buy. Ed treated us like family, and we did not want to leave and come back later. We highly recommend buying a vehicle from Larry Miller in Tucson.

I would recommend this dealer.