Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Aaron Witt is the best service writter I have ever used.

By Fugettaboutit on 10/17/2019 at 9:46 PM. Helped by Aaron Witt..

Aaron is professional and knowledgeable. Great asset to the Larry Miller group. What more can I say without repeating myself as this app seems to want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Very positive

By Michelle on 10/18/2019 at 5:02 AM. Helped by Joshua in service.

Joshua in the service department was amazing. I had questions regarding the recall, required, and recommended services for my car. He was patient and answered all of my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Gregg on 10/12/2019 at 6:36 PM. Helped by Arron Witt.

The service department was truly professional in handling the issue with my new 2019 Ram. I’ve purchased 3 new vehicles in the past and every time in service I was treated like one of the family! However if there is a down side it’s a minor one... the loaner vehicles have twice been dirty on the inside and extremely low on fuel. An area that would not take much of an effort to rectify, all in all Larry Miller Dodge is definitely in a class by themselves! Thank you Arron Witt in the service department and Drew who went above and beyond to make my buying experience a memorable one!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dealing with Pete was pleasant

By Steve on 10/13/2019 at 11:18 PM. Helped by Pete Pabst.

Dealing with Pete Pabst has been very satisfying every time I have had dealings with him.Very nice to do business with.Will be doing more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ram service

By HNT2EAT on 10/12/2019 at 6:32 PM. Helped by Gary Timmons and Bill Madison.

I had just purchased this truck and it had some open recalls and an exhaust leak. Garry Timmons was my service writer and Bill Madison did the work. They went above and beyond with the work and communication! I would highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Crusty Crabb on 10/12/2019 at 6:18 PM. Helped by Pete Pabst.

Went in for a new set of tires Pete told me about a buy 3, get one free deal on some brands. Also bought a 3 oil change package as we used the 3 from our original purchase. Got an alignment too. Paid for the whole thing with reward points from Dodge Mastercard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By MC on 10/11/2019 at 7:20 PM. Helped by Jacob.

Jacob, my service advisor was awesome! He listened to my concerns and offered a service plan that I am more than pleased with. He was clean cut and professional looking and I left my new vehicle feeling reassured that it would be well taken care of. Jacob also offered to have my truck washed as well; nice touch 👍

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great customer service and very knowledgeable....

By JR3044 on 10/10/2019 at 8:28 PM. Helped by Jacob T.

Great customer service and very knowledgeable. Especially Jacob in service. Also, this is my 2nd car that I've bought from here. I definitely recommend sales and service departments.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service was done quickly considering all that needed to...

By Val on 10/10/2019 at 6:26 PM. Helped by John Klapp.

Service was done quickly considering all that needed to be done. Service rep John was awesome with communication and courtesy. I will continue to bring my vehicle back for any/all service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

UNTRUTHFUL, MANIPULATIVE SCAM

By Jen on 9/14/2019 at 2:34 AM. Helped by Josh.

This is the first negative review I have ever written in my life. This place is absolutely an ATROCITY. The most shady, disrespectful and dishonest men I have ever come in to contact with. We came from the east valley to look at a car with the sales person saying “we will find a way to make it work.” Discussed the option of interest rate, down payment, etc. and met in the middle with what we were approved for. Upon filling out paperwork that ended up with a lower interest rate, the finance person stated “we will let the bank deal with that” and sent us on our way. Our first reference then gets a call tonight at 7 pm asking for a call for an emergency that needed to be figured out tonight. When calling, Joel states there is a discrepancy with the interest rate and overall loan and asked us to come down tonight. It’s 7 pm, we’re over an hour away, and says we must come tonight. When stating we cannot do so tonight and can come either tomorrow night or Sunday morning, he stated it MUST be done tonight or they are coming to get the car. I then called back to reach Joel and was told by the front desk that he is “with a customer” and I asked if he can push urgency on us, he can take my call. The “manager” who couldn’t even give his name then stated they have been trying to reach us all week long, however, not one single call on our phone from this dealership. In fact, we had been contact all week with the sales person Josh, who ironically wasn’t even there for our appointment when we came to get the car. Terrible service. Lies, and lack of customer care for an error that was not made by us. We then call and get ahold of Joel again who states we can come down to work out another car. As if we would EVER want to spend a dime here for that car or any other. Collectively, they lied, who also stated he worked til 6, and yet was calling me at 7, then had the receptionist tell me he was with a customer, and that they have been trying to reach us for a week when the sales person who was in communication all week and said NOTHING other than answering questions about getting the second key. SHADY SHADY SHADY. DO NOT WASTE YOUR TIME. Customer service is atrocious, we were blatantly lied to, mislead, and mistreated. You want more money for the car, you attacked our character to our reference. Scum. I truly believe any person in the world does not deserve to feel this belittled and mislead for such an investment.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By KDUB on 9/9/2019 at 1:54 PM. Helped by Andrew Parrish, and the gentlemen in finance were outstanding..

Andrew Parrish who is new to AZ. Did a great job on getting my deal done, it was fast and taken care of with no problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job

By Boba Fett on 8/31/2019 at 6:37 PM. Helped by Josh Salazar.

I had brought my jeep in for service. Having not need happy with the performance of the jeep I spoke with Josh and he assured me that they could make a deal work for me . I had no confidence in that statement but he proved me wrong. I am now the proud owner of a new ram warlock

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Stayed late to get the vehicle out same day.

By Sg on 8/21/2019 at 8:18 PM.

Did a great job servicing the vehicle. Actually stayed past closing to get the truck back to me the same day. Panicked a little thinking I might not see it but they got me taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Problem - Just Hustle

By Colt45$$ on 8/19/2019 at 10:49 PM. Helped by Jacob.

Called Jacob a LMD PEORIA Service, last Saturday. The wife’s Durango overdue again for service. I dropped it off at 2:10pm. Jacob greeted me and He said No Problem. He said be back at 4pm. Lube oil and filter. Tire rotation. Done at 4pm. They were awesome and even ran it thru the wash too. I bought the 3 for $90 bucks. Best deal ever. Thanks to Jacob at LMD PEORIA Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service by wonderful people

By ray4051 on 8/15/2019 at 3:11 PM. Helped by Pete Pabst.

I was greated by my Service Advisor "Pete Pabst" with his usual warm smile and caring demeanor. We went over the issuse's with my vehicle and then assured all of my concerns will be looked at.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Recall repairs

By Charger05 on 8/12/2019 at 4:40 AM.

With the issues my car had due to the alternator and shifter I was left with paying $1700 for a power steering pump that worked perfectly before the shifter quit working. I don’t think it is a coincidence and something Dodge needs to look into further because this is not the first time as others have reported the same thing. I love my car and I love dodge products so I hope to see them make it right for all who have shelled out $1700 on a power steering pump that stopped working when the shifter quit working.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Short on time with a lot of work needed!

By Bear84 on 8/9/2019 at 6:34 PM. Helped by Josh Seyfert.

I’m a full time mom first but I also work full time out in Scottsdale. Yes, there are closer dealerships I could have gone to or Joe Shmoe could have done the work cheaper.. blah.. but I trust the Peoria location only. The work is guaranteed and they seem to actually care about my safety, my time and my overall satisfaction. My service writer was Josh and he kept me informed the entire process. He got my car in sooner than expected, made sure I had other driving accommodations and my car was washed and back to me even a day early. Not to mention he went out of his way to help me with my baby’s car seat I had forgotten to grab. Location is clean, friendly, and fast. I can’t be without a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By espinozaizzy55 on 7/29/2019 at 11:45 PM. Helped by Jacob.

Contact was Jacob @ LHM Dodge in Peoria. He explained all that was needed and my cost before anything was done. Great associate working for LHM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall repair

By Mimikins on 7/26/2019 at 12:14 AM. Helped by Aaron.

I love bringing my Jeep for service or repair. The employees are friendly, and organized. They have a nice waiting room and a shuttle service. Communciative as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great speedy service at a honest price

By Td124 on 7/22/2019 at 12:48 AM. Helped by Jorge.

I was very happy with this dealership they found exactly the truck I wanted and did not try to sell me something I didn’t want they were straight forward and quick with the process thanks

I would recommend this dealer.