Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

50000 mile service.

By PML on 7/15/2019 at 6:15 PM. Helped by Jim Freet.

Always a great experience. The Lexus team always delivers exceptional service. We’re always warmly greeted when we walk in the door. The process is efficient and the review of the services provided is always clearly and thoroughly explained. Jim Freet is an outstanding service representative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good experience

By Apple on 7/9/2019 at 6:15 PM. Helped by Irvin Johnson.

We had a good experience at this dealership. Salesman Irvin was great to work with. No high pressure tactics. We felt that our deal was fair and left satisfied

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service I would do it again!

By Lina Mason on 7/1/2019 at 8:06 PM. Helped by Mike Bartlett.

The experience was great not only with my salesman Mike Bartlett but with everyone else as well! I am recommending it to one of my neighbors!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ultimate experiences

By Kenny on 7/5/2019 at 3:36 PM. Helped by Mike bartlett.

This dealer cares in every way what I mean by that I’ve been to a lot of dealers in my life but this one is mine everybody’s outstanding when you want to buy a vehicle or service they will stand beside you and get it done A friendly way thank you again for your outstanding Service

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Trusted Lexus Dealer

By Diane5803 on 6/23/2019 at 6:31 PM. Helped by Asa as well as others..

Maintenance and repair always on time. Clean comfortable customer area with beverages and cookies. Great deals on oil changes. Have used for over five years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quality product, sales, and service

By RX350 Familiy on 6/14/2019 at 4:39 PM. Helped by Mike Bartlett.

This was our third vehicle from this dealership. Mike Bartlett was our salesman and did a great job making us feel comfortable with our purchase decision. Everything is quality from product to sales to service to perks after the sale. Free airport shuttle service, loaner vehicles or a comfortable lounge, quick shuttle service, always a free car wash, and maintenance are some of the things that keep me coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service - always!

By JK on 6/12/2019 at 3:39 AM. Helped by Jim Freet.

My family owns three Lexus vehicles and enjoy the service we receive from LHM Lexus. Jim takes the time to make sure we are well taken care of. We would never think of going anywhere else. I have written many glowing recommendations for Jim and this dealership, and truly think Jim is worthy of promotion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By O’s on 6/6/2019 at 6:58 PM. Helped by Noe, Jim and Bob..

Jim and Noe worked together to get everything right with our vehicle! This was a new purchase and our 3m needed to be redone. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded Expectations

By Eastside Dawg on 5/28/2019 at 2:18 AM. Helped by DJ Boehm, Scott Petterborg, and Christen Mandziara.

Negotiated a win win deal with DJ...very professional and very educated on Lexus. All the staff including DJ, Scott and Christen were exceptional and treated us like family. We really enjoyed the process and would do it again in a heartbeat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesperson (D. J. Boehm).

By Partha Pande on 5/13/2019 at 1:18 AM. Helped by D. J. Boehm.

We had an excellent experience. I have nothing but great things to say about this dealership. The salesperson and finance person were excellent. It was worth the time. I would recommend my friends to this dealership without any reservation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient friendly

By Loves cats on 5/11/2019 at 6:40 PM. Helped by Alexa.

Every one at this location is helpful friendly has a smile for you. I love that they wash the car and especially that they vacuumed in dude and did a quick wipe around, really helps me keep my car looking good. Always nice you can have a beverage while there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superlative

By StevieSam on 4/15/2019 at 12:47 PM. Helped by Irvin Johnson.

Everything was great. Irvin was helpful and sincere. He was friendly, knowledgeable and easy to work with. I would highly recommend him to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Larry H. Miller Lexus of Spokane

By PML on 4/6/2019 at 6:19 PM. Helped by Jim Freet.

Always a great experience. Jim Freet and the service team do an excellent job! I appreciate the efficient service, friendly staff and attention to detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lexus gal on 3/26/2019 at 6:22 PM. Helped by Alexus.

Even though they were booked full, they were able to get me in for a service while I was in town. I live near Portland, OR but purchased my car in Spokane and get my service done there. Thanks for the great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Leadership at LHM Lexus

By SoCalLX on 3/29/2019 at 6:37 PM. Helped by Bob Mclean, Brent Larsen, DJ Boehm.

I had been looking for a used Lexus GX (certified) for the past three months, when I thought about switching cars to a used Lexus LX. I saw I could get one for about the same price as a GX, albeit with higher miles and a year or two older. (Two weeks prior, I was ready to sign paperwork for a GX (Luxury Trim) at Lexus of Cerritos in Southern California. They were terrible — did not want to take my loan and I walked out.) When I narrowed down my search of LX’s, I saw one with higher mileage (118k miles) at Lexus of Spokane. I was weary of getting a vehicle with those high miles as the GX’s I was looking to purchase had less than half. I then looked into the maintenance of the vehicle and finally made my decision to purchase that one over two other LX’s in Florida and Texas. There were some hiccups getting there, and when I did arrive some inaccuracies with information given. However, the sales advisor, DJ, went through the paperwork to see where the errors were, and even had their service department put the car on the rack. He did find some information he misquoted and spoke to the GSM (Brent). Initially, they were unsure of what to do, but took the issue up to the GM, Bob Mclean. Bob was the ultimate professional— he made it right. He turned a negative into a positive. The inaccurate information re the wear/equipment on the vehicle, he approved to be fixed/replaced and even put gas in my rental car. He went above and beyond, and wish every company/institution had a Bob Mclean at the helm. I would buy another car from them, without hesitation. Now, hopefully my LX will take me another 150k miles!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick recall repair

By lcmoll8202 on 3/9/2019 at 6:16 PM. Helped by Jim.

Had to take my Lexus in for a recall repair. The service was super quick and easy from my standpoint. Larry H Miller Lexus was able to provide me with a loaner for the day, which made my life much easier. Jim in the service department also took care of another small issue I had and I was good to go. For the little hassle involved in getting a car repaired, this dealership always seems to make it as easy as possible!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very courteous, attention to detail, frendly.

By Mark D. on 2/21/2019 at 6:25 PM. Helped by Asa, Alexa.

Frendly greeting, courteous agents, attention to detail, good explanations, welcoming waiting room, the cleanliness of the waiting room is an indication of the care taken with customer vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lexus crazy on 2/16/2019 at 8:44 PM. Helped by Kevin, Sean, Shawn, Scott, DJ.

I’ve wanted a Lexus SUV for years, the new design is gorgeous! Finally took the plunge. Everyone was professional and helpful and friendly. I felt appreciated as a customer by all. They all seem to care, and they all welcomed us into “The Lexus family”. Nice family for sure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Happycamper on 2/15/2019 at 6:13 PM. Helped by Asa.

Do what they say when they promise. Always check my older vehicle for issues and fix, with consultation, to my satisfaction. Asa is my service guy and is always efficient and thorough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Happy Lexus owner on 2/10/2019 at 6:18 PM. Helped by Asa.

Would not trust my car with anyone else asa and russ make coming for service and parts a pleasurable experience. I like the honesty and integrity they have and no hidden fees and everything is done on time and in a professional manner

I would recommend this dealer.