Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.5  
Friendliness
3.8  
Overall Experience
3.5  
Price
3.8  
Quality of Work
4  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Visit

By Nissan 08 on 9/12/2018 at 6:41 PM. Helped by Christofer Cisneros.

I dropped my car off for an airbag recall on Monday 9/10 at 7am to Christofer Cisneros and received a call at 9:15am same day that it was ready. I was very pleased with the customer service I received from Chris, he did an excellent job handling my appointment as well as explaining recommendations for my car. Everything was handled promptly and in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

went and had an oil change on my car.

By gmomma17 on 8/11/2018 at 6:09 PM. Helped by Danny Garcia.

Danny Garcia is such a great help. he always keeps me informed about my car. whrn it will be done and if i need anythi g else done to it.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Customer Service and Service Repair

By Moria on 8/15/2018 at 10:58 PM. Helped by Matt Hill and staff.

To say this company has terrible service would be nice. My vehicle will have been with Nissan of San Bernardino for one month, in 3 days from now. I originally drop the vehicle off with a request to check a small oil leak, repair a bumper ongoing issue and check a noise in the door. We have continuously had to push to get anything done. Every person that has handled this file has dropped the ball in there is no follow-up or updates on vehicle. Some days we will call 10 times and leave voicemails with no return calls. The staff is extremely unprofessional and not returning calls and being responsible for a issue that they know they are at fault with. It is unacceptable for a vehicle that is less than one year old to be with a dealership for a month for service with just minimal items to complete. I can't express enough the frustration and irritability that I have toward this company and would never recommend anyone take their vehicle to this company to service and or purchase from them as their customer service is beyond terrible including their management staff. Every time you call they're busy and no one returned your calls. It is unacceptable

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Your service was amazing.

By Murderwrote on 7/6/2018 at 8:27 PM. Helped by Jesse.

Your serves was great , but I did waited long time. There should been some kind entertainment . Clean and nice place to sit.as well as friendly people.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst place ever

By RNstudent88 on 6/16/2018 at 6:45 PM. Helped by Chris cervantes.

Worst customer service from CHRIS CERVANTES the service technician who was very rude the entire process. Failed to explain any part of the big service job rendered and left my car with mutiple NEW scratches that occurred while in the dealerships' possession. Failed to call me back in a timely fashion. I will NEVER go back and or reccommend them if my life depended on it!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By Tas13 on 6/4/2018 at 8:26 PM. Helped by Ron Adams.

This dealership is awesome and I had a great experience. They worked with me and did everything they could to give me the best deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Sendy on 5/31/2018 at 7:13 PM.

Friendly and got the car and price that i wanted. I asked for free car wash and we got free gas for 1 week. I will recomend this dealership.

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
2   Friendliness
1   Overall Experience
5   Price
5   Quality of Work

I wasn’t a pleasant one

By Jfranco on 5/20/2018 at 6:36 PM. Helped by Service rep not sure his name.

First of all they gave me a 2 hour time period before my car would be done. Mine you I had a 8:30 appointment. It was 11:30 when I called to see the status of my service and they told me it was just going to the Wash bay it would be done by 12:15. Got there at 12:10 to go pay and pick it up and then is when they told me it was in line for the wash . They had 4 other cars in front of me . So I didn’t want to wait any longer so I had them take it out of line. When to speak to the service manager while they brought my car and he was no help or even courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They go threw every detail on explaining the problem on you.

By Car guy 1099 on 5/11/2018 at 9:31 PM. Helped by Joel.

I always come to San Bernardino Nissan Dealer there always kind and friendly and they really help you out . For service on your car or purchasing one. Always will come back for any needs on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By lovely1617 on 5/11/2018 at 6:45 PM. Helped by Elijah.

great service, young man had great customer service. went beyond. car was in good condition when recieved. better condition than it was when i sent it in.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Not for service-

By Rox1986 on 5/10/2018 at 7:53 PM. Helped by Christopher Cervant.

took my car for an oil change at 10am and when it was done no one told me or called my name- it was done at 10:40am and I was sitting there till 12:40pm waiting to be called. horrible experience. very unhappy with their service.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
2   Overall Experience
2   Price

Unfairness

By VET disabled on 4/10/2018 at 5:02 AM. Helped by Jessie and Eric.

Did what I was ask of two months later you took my car back asking for a cosigner that I don't qualify that's wrong ,I already have plates and registration saying I am the registered owner , so you guys drop the ball and now two months later your making me look like the bad guy, now I truly screwed on my treatment opponent's for cancer thanks a lot larry h Miller, I be sure to have a lawyer to look into this matter

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
5   Quality of Work

3 and half hour for an oil change

By Recyclingeek on 4/10/2018 at 1:48 AM. Helped by Christopher.

They forgot to mention that their oil change is going to take forever and had me waiting inside the dealership for 3 hours and half even though I had an appointment. Christopher in the service department handled the situation very unprofessionally and with an attitude

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Regarding my oil changed and tires issue

By Girlie M on 3/7/2018 at 7:04 AM. Helped by Matt hill.

First of all I waited for 3 hours for oil changed. Guy came back I have 2 tires that has holes from a nail. I was going to get a new tires but I was glad that my husband told me to take it home to get it fix. I came home with spare tire and thinking a flat tire in the front too. The guy knew I was with my little son and let me drove the car without patching it. Anyhow, I came home. My husband checked my tires and the tire that was taken off was fine. The nail that they saw was just the head of the nail. The second tire was just a locked nail that didn't do anything in my tire. Both tires was fine. I was in so much stress thinking I have to get a new tires and the guy ordered the tires but has to cancel it after my husband decided to look at it. I was very disappointed. I drove 30 minutes to get an oil change with appointment and took 3 hours to finish everything and trying to figure about the tires when they could have check the nails before letting me know about it.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Qué mal que permitan estafas y que lengriten auno

By Alika on 2/23/2018 at 7:44 AM. Helped by Armando Moreno.

Tuve mala experiencia con un traslado de un carro bb Altima 2017 al entregarlo al daler "la dueña"me insultó enfrente de los empleados ellos solo dijieron estamos cerrado no podemos hacer nada ya que Armando Moreno hiso estafa en nombre de Nissan qué mal y lo peor que estafada con 900 dlls y de todas formas me quitaron el carro que buen vendedor tiene Nissan ya saben por que vendedor preguntar si quieren ser estafados y ofendidos

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Oscar9111 on 1/28/2018 at 6:45 PM. Helped by The Girl at the Cash register.

Me. Joe attended me well and did a good job on my car and the Cash register girl helped me adn was really Nice to me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Roguess Sport Purchase

By Raosmu86 on 12/31/2017 at 6:19 PM. Helped by Bobbie Cliett.

Sales Rep Bobbie was great at communicating with us and letting us know what was in their inventory. She was also willing to find a car with features at their sister dealership if they didn't have one we liked. Very Helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car repair

By Tami2015 on 12/27/2017 at 11:11 PM. Helped by Chris.

My fuel pump went out on my Nissan. Chris did a wonderful job and made sure my car got fixed and he got me a rental car and assured me that my car would be fixed in a timely manner. He was very professional and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like always Very Pleasant

By Julieava on 12/21/2017 at 6:46 PM. Helped by Veronica and josh.

Very helpful and knowledgeable of my auto needs. Got me in and out as agreed upon. Kept me updated on the service. And very clean car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was comfortable

By Deangelo123 on 12/19/2017 at 7:51 PM.

I didn’t want to walk off the lot without regretting my decision on a car. And i didnt thankyou nissan so much i will be looking forward to getting another car soon

I would recommend this dealer.