Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience By far

By Edisc4 on 7/21/2018 at 8:18 PM. Helped by Katrina.

The service was amazing. I flew in From colorado to pick up a brand new Golf R. Katrina offered to pick me up from the airport, saving me money from an uber. Then the service there was excellent. The finance guy was Amazing and a funny guy. Definitely a relaxing dealership to work with. Oh, and let’s not forget the competitive pricing that allowed me to purchase my R for under MSRP. Amazing dealership.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchased a used vehicle

By Tiguangirl71 on 7/17/2018 at 7:05 PM. Helped by David with the service department.

Purchased a used vehicle that had a crack in the windshield. I was promised that it would be replaced and it was. Although the first glass company wasn’t accommodating to my needs, David with the service department made sure to get a new glass company and has them come out to my residence to fix it. Great customer service skills!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Dishonest salesman...will not return.

By Nursezuri on 7/17/2018 at 10:26 AM. Helped by David.

Horrible experience. Dishonest salesman...a liar. My first purchase ar this dealership was a pleasant one. This time...salesman was deceitful and dishonest. Did not deliver in his promise then his manager tried to intimidate me. Scare tactics.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of 20000 mile Touareg TDI service

By tdi8 on 7/17/2018 at 4:10 AM. Helped by Tommy in service is not listed here..

Tommy went out of his way to arrange Uber transportation for me while my Touareg was serviced. My expectations were exceeded as usual. This the 8th car we have purchased from Larry Miller VW Avondale, AZ and we are delighted with the TDI engine and all other features of this Touareg.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Warranty work

By Sunshine on 7/15/2018 at 6:49 PM. Helped by I’m terrible about names I want to say his name was Josh not 100% sure but I know it started with a J.

My advisor was very accommodating and did everything he could to make the process less stressful he offered to pick me up and paid for the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Aluna304 on 7/14/2018 at 7:17 PM.

I’ve been a customer for four years and have purchased 2 vehicles from LMVW. Service advisors as well as sales and finance staff have always been professional, thorough, and provide excellent service. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lcleverly on 7/14/2018 at 6:53 PM.

They take care of everything and I don't worry about the quality of the repair. They are up front with estimate and what needs to be done.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Car not having power

By victor19leyba18 on 7/13/2018 at 6:28 PM. Helped by David.

Service was great and my batter issues was fixed. However, after driving my car for a day, the check engine light went on. It wasn't on before I took the car, so I am not sure what happened when the car was inspected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Chentw on 7/13/2018 at 6:41 PM. Helped by Tom.

I went into this dealership with a bad taste from camelback VW, they really had me regretting getting this Passat. But I went to Avondale Larry miller VW and got great service definitely would recommend people to go see Tom !

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
4   Overall Experience
2   Price
3   Quality of Work

Service

By Princess on 7/11/2018 at 7:00 PM.

I had my 2012 Passat in for a CV Joint. All good there but my wife has issues with the passenger side mirror being loose. On one of her trips our son-in-law glued it back together but it still vibrates going down the road. When picking up the car today Jason told her there was nothing wrong with it. Yep still shakes going down the road. She is not happy one bit. She knows this car inside and out. And feels he called her a lier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Eric on 7/12/2018 at 9:11 PM. Helped by Pedro.

Working with Rey was super easy and he was very honest in everything we discussed. Worked out a great deal with him and just a few hours later I was driving home in my brand new Atlas. Pedro in finance was as smooth of a process I could ask for. I could tell everyone there was trying to help in any way possible and they really did cut me a great deal both on the price and the financing. I highly recommend Larry Miller VW for your next purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Mswhite on 7/12/2018 at 7:06 PM. Helped by Tom and the other crew in the srecvice department didn’t get all their names but they made me feel like I was a good buddy of theirs.

Everyone was great and pleasant the service was perfect on time no long wait very kind to me. I feel that the crew should get a free lunch on Mondays because of their kindness a burrito would be nice sometimes, right Matt :)

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Solid

By Sevy on 7/12/2018 at 11:44 AM.

Courteous and no nonsense getting me in and out in a timely manner. Also got an Uber ride to make it easier. That’s all folks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By DocOz on 7/12/2018 at 3:24 PM.

Drove in and Jason listened and said sure we can help. I normally schedule an appointment but was on my way to work and thought I see... Jason even got me a ride back to the dealership after my car was fixed, the same day! WOW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Ashleybrown428 on 7/11/2018 at 6:41 PM. Helped by David.

David has been very helpful with service and everyone is very honest and makes visiting the dealership easy. Also thank you for providing Uber for transportation before and after services! Makes the process even easier! Thank you for being great!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By Puppydog on 7/11/2018 at 9:44 PM.

Great customer service. Went through all my options and most recommended needs for the car and prices for all. The price quoted was what I paid.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer oriented

By Shelly on 7/8/2018 at 6:30 PM.

Jason was very knowledgeable and friendly. Very customer oriented. Need more employees like him. Very relaxing while I waited for my car to be serviced. Keep up the great work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Ram072018 on 7/8/2018 at 8:27 PM.

Excellent service. Barbara set up the appointment however another person took care of us on Saturday (gentleman). Convenient, courteous, and appropriately timed. Overall great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with Steven and Edgar.

By Ando 808 on 7/9/2018 at 1:20 AM. Helped by Steven Lovejoy.

They worked hard to find the car I want and delivered as promised. Closed the deal quickly with finance and sent me home with a brand new whip.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Thankful

By Jrobinson23 on 7/8/2018 at 10:02 PM. Helped by Katrina.

I want to thank Katrina and the staff at part Larry Miller Volkswagen in Avondale for taking the time out to assist me. I was in a vehicle that was totally upside down with negative equity and Katrina and her staff got me out of a bad situation into a New vehicle. The staff was straight forward and very helpful. When it came to signing the paperwork Eddie got me the best deal possible and explained things in detail to me. I recommend Larry Miller Volkswagen to anyone looking to get a new vehicle. The experience was easy and fast. Thanks again Katrina.

I would recommend this dealer.