Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly bands helpful dealership.

By Taylor jade_ on 12/1/2018 at 4:21 PM.

I was a first time buyer. This dealership worked with me great on that. I was put into the exact vehicle I wanted with no problem. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent personal service

By KATO on 11/14/2018 at 9:48 PM.

Braulio Perez spoke with me on the phone, sent me a video of the car and had it ready to go for a test drive when I got to the dealership. He was very helpful and personable. I would definitely recommend Braulio and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great service

By Colton on 12/2/2018 at 2:39 AM.

Jon is a great friend of mine and was also very helpful with finding the car I needed to get back and fourth to work to. I highly recommend this dealership and Jon as your salesman!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eddie is awesome

By asmith31610 on 12/1/2018 at 2:19 AM.

I found car online and called Eddie Ackerman and he had car and paperwork ready when I arrived. Drove car and loved it. He then brought paperwork for husband to sign and made it very easy. Go see Eddie Ackerman for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eddie Ackerman sales person

By red on 11/30/2018 at 4:05 PM.

I came in to get a new truck knowing what I wanted to buy I came in and saw Eddie Ackerman. I told him what u wanted drove 4 different cars and trucks. Told him what I wanted again down to the color. He found it and I changed my mind on the color he found that. Then again I said a different color. Yes I am a hard person to deal with. So after going back to the color black he went back and had to find one again cause they sell fast So he found it. Then I told him what price I wanted and he made it happen. He want tell you that you are number one but he shows you! He is great.....please tell him I said thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By Ford dealership on 11/30/2018 at 3:07 PM.

The salesperson was very knowledgeable and business like. He seems to know what he is doing and talking about. We felt like we got a good deal on the truck. Everyone we dealt with was very friendly. We would go back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service worked for the customer

By Hbwhite on 11/29/2018 at 1:19 AM.

Braulio Perez was very professional and worked getting us into the vehicle that was best for us. He listened to our needs and desires and got us in the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Good car at good price

By Cheap Dad on 11/26/2018 at 8:49 PM.

Good vehicle, nice cleaning and prep. Eddie worked to keep us happy. I don't like big dealerships and their tactics, but Eddie worked hard to keep me from walking. I felt the price and the car was right.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Fraudulent Salesman - Disappointing

By hshepherd on 11/19/2018 at 4:44 PM.

This was from my first experience at a car dealership here in the Chattanooga area last July, 16, 2018. I moved from Florida (3) years ago, where car salesmen are aggressive and was hoping that given the nice and generous nature of Chattanooga that this experience would be a better one. While Brad was nice in the beginning, I had an in depth conversation with him of how I was rebuilding my credit and was trying to not have a million inquiries on my credit file. He said, "no problem, we don't do that here." Brad said they start with one finance company and then if that doesn't work then there are others to try. I felt his explanation was honest enough and said okay. I went to the website did a pre-application and waited to hear the response that it was being processed but to my disappointment 2 days went by and no communication from Mr. Doty whatsoever. I, the customer, had to call him, as apparently my sale wasn't a big priority on his list.He then told me that they sent my credit application to 3 companies all at once, just blindly sending it out to all of them. There was not even a care of what that would do to my credit. Afterward, he denied ever having the conversation. I believe an honest salesman would stand up and admit the wrong doing and apologize but that did not happen. I also inform his Sales Manager and I never got a response to my complaint. I will not ever in the future purchase a car from him nor this dealership. When I do purchase my next vehicle, it will be from a reputable and honest dealership and salesman. This is just my experience and I hope next time I am able to find a better place of business. I believe in having morals and principals and I will not accept such unethical behavior.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience.

By Kaylan on 11/18/2018 at 6:26 PM. Helped by Kevin Flowers.

The people where great and the helped get me in a car that I was comfortable in and for a decent price regardless of my situation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Purchase

By nhg0002 on 11/15/2018 at 4:03 AM.

Ms. Wait made my experience a breeze. She was incredibly personable and even polite when dealing with my novice abilities with a manual transmission vehicle. She worked patiently and helped me through the process despite my being very new to car buying. I really appreciated her friendliness and working to get me a good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

complimenting John Yow and Cleveland Ford

By Dayton flower box on 11/14/2018 at 10:44 PM.

was very responsive to inquiry and followup was very professional the whole buying experience was very pleasant I would recommend this dealer to friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Megan was Awesome!!!!

By F450SD on 11/14/2018 at 2:38 AM.

Megan was extremely courteous and helpful through the entire process. Aid finalizing the purchase process and getting the truck ready to go. Thank you Megan!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fast and friendly

By Aaron on 11/10/2018 at 5:08 PM.

Braulio took great care of us. Fast, friendly, and helpful. Took care of any concerns we had with the used Escape we were buying. Would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great buying experience

By mice on 11/8/2018 at 11:59 PM.

Came here looking for an SUV. Walked around looking at inventory. Never bothered by a salesman till I wanted one. Great guy answered my questions. Asked questions to get me the best deal. e

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good place

By JosephTrentham on 11/8/2018 at 7:48 PM.

I spoke to Ron and he fixed the problem thank you ron sorry about the bad survey all my experience has always been good and great staff

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman Honesty!

By Medicpd4078 on 11/7/2018 at 10:49 PM.

My experience was excellent especially with John Yow. He was honest about the vehicles he showed me. He also dedicated time to show me several vehicles that could possibly interest me without any pressure. Prices on vehicles were mostly firm but were fairly priced according to kbb and nada. I would recommend this dealership and this salesman to anyone who wants a dependable and thoroughly inspected pre owned vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 jeep liberty

By Jjimmyjjohnson on 11/6/2018 at 2:11 PM.

John Yow was a fantastic salesman. Through our month long purchasing process, he was as helpful as could be. Bought my last 2 cars from them, and will return when I buy another!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great experience

By Happy car buyer on 11/6/2018 at 3:20 AM. Helped by Lonnie Jones.

Eddie Ackerman and Lonnie Jones were very helpful and courteous and took their time to make sure everything went smoothly. Thank you for staying late on a Saturday night.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Works with you, wants to get you want you want

By TheGhost on 11/6/2018 at 1:42 AM.

Very personably experience with brad! We saw the car I wanted online and called. He had the car pulled up and ready to go when we got there to test drive it! We drive away in a gorgeous new car and feeling appreciated.

I would recommend this dealer.