Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.2  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new 2019 eclipse cross

By Leeda on 5/20/2019 at 9:45 PM. Helped by Jay was my favorite. He is very nice and knowledgeable of his job. 5 stars to him also..

I gave a 5 star because that's what they gave me. Larry J Mitsubishi is a great friendly place to get your car. Lifetime oil changes and more. Go see them you may walk out into your new car. My name is Leeda Gibson tell them I sent you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made a new friend....

By cwatkins1222 on 5/6/2019 at 3:12 PM. Helped by Charles Gaston.

Went in with a goal. Was looking for a good used SUV to make traveling to church on Sunday with my family safe and comfortable. My Salesman was Charles was very friendly, easy to talk to. It was a refreshing approach to an old myth that the car buyer can be a pain like pulling teeth but, I would gladly encourage my family, friends and co-workers to stop at Larry Jay Mitsubishi ask for Charles.......

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars, cheaters, and shysters!!

By Abused Consumer on 11/20/2018 at 11:50 PM. Helped by Phil and TJ, shysters.

If you want an illegal loan contract written and taken advantage of, you will go here to buy a car!! They kept my huge down payment as well which was far less than what was written in the illegal contract. This dealership is predatory and I am reporting to the state attorney general as well as the better business bureau. They sold me a car I did not want under the premise that is all I would qualify for before even trying to finance me (end of year model) and then I investigated at a Mitsubishi competitor and the base model sport they tried to scam me with at Larry Jay was a joke to what the competitor did for me--a fully loaded full sized model for the same price financed!! They scam you by allowing you to drive the car without limitations until you are financed-I was still not financed when the car was turned in and even though their contract was illegal, they now state they are keeping my deposit as I put too many miles on the car! No where is this notated in any part of the agreement. They are evil idiots to say the least and a clear example of what's wrong with our country. I was also called a crazy fu..ing son of a b.... many times over the phone in a mental screaming voice by the General Manager and part owner of the dealership! Such great respect, huh? You have been bamboozled if you think they got the job done or whatever else positive you think they did for you! Look behind all that and the Matrix of BS will become clear for you!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair work that was under warranty

By Lynn Waddell on 12/4/2017 at 3:28 PM. Helped by Kerry and Keith got me set up for my repair work and Andy(the awesome mechanic!) has worked on my car various time. Top notch mechanic!.

The service area was awesome! I had some work done that was still covered under warranty. They took care of it! Got me a loaner car and made sure I was taken care of!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By NeaNea on 11/6/2017 at 2:26 PM. Helped by Kerry Lanham.

First Class Service- Friendly, Professional and affordable! I wouldn't take my car any place else! The guys make you feel like family ! I love Larry Jay!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They get the job done.

By ODD on 8/29/2017 at 5:41 PM. Helped by Steven Geohagan.

They get the job done. The pricing is reasonable without having to deal with the headache of neighborhood shops and third party auto shops. Used to go to NTB paid alot of money to something cheap fixed. When i came to Mitsubishi, the job costed almost 200 bucks less.....the job was done quickly. No unauthorized maintenance was done. And a checklist to lookout for what might need to be next on the list. And Steven Geohagan at the feont desk was very professional, helpful and friendly with great manners.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loving it!!!!!!

By Ronna Dixon on 8/11/2017 at 2:39 AM. Helped by Steve.

This is my first vehicle from Larry Jay Mitsubishi this is actually my first Mitsubishi vehicle I love it I have unlimited my fault lifetime oil changes and the folks are just great especially Steve always rag me about my Steelers but that's okay I love you anyways Steve you're the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service team

By Clover29710 on 7/24/2017 at 2:11 PM. Helped by Steven Cohaggen.

I have always had my car served at Larry Jays Mitsubishi. The service great and I have never had any Issues. I bought my Outlander in 2003 and it still runs great with 127000 miles .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Honest, Knowledgeable Service and Sales

By maryk0815 on 7/17/2017 at 9:32 PM. Helped by Steven, Kerry and everyone else in the service department. Charles in Sales..

Service is over and above expectation. Very thorough. Appointments are very easy to schedule. There are occasions when the Service guys follow up with me to make sure my car was ok after the service was performed. My Sales person, Charles, calls me for special occasions ie: my birthday, anniversary of my car purchase. When I'm in for service, I always visit the sales folks. I can guarantee my next car purchase will be a Mitsubishi. Thank you All!!!!! Go STEELERS!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone is so helpful.

By Ada kante on 6/24/2017 at 9:39 PM. Helped by Steve from service & Anwar in sales are Awesome.

I am always greeted with a friendly smile and love the service. Steve from service is very helpful when explaning what I need, when I need it and the price.. Thanks Larry Jay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By JLS on 5/19/2017 at 12:40 PM. Helped by Mr. Steve, service manager..

Since moving to Charlotte about 13 years ago, and owning a Mitsubishi, I have always worked with Larry Jay Mitsubishi for all my automotive needs. My last purchase in 2010 was absolutely the best car buying experience I have ever had. I had done my homework on cost, financing, etc. and being a previous Mitsubishi owner, well knew the service this dealership provides which made it all the better. My recent service was simple (general maintenance and oil service) and Mr. Steve, the service manager, had it completed in about :25 and I was on my way. I have owned and operated may types of vehicles since I was 16 years old and this dealership, by far, has been the best experience I have had. Thank you Mr. Geohagan and ALL of your team for such a great job in customer service and experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

30 minutes at Larry Jay service center

By Mugho on 4/9/2017 at 11:08 AM. Helped by Steven Geohagan.

I took my car for regular service and oil change. It was free and well done. The waiting room was nice and clean. The service guy was really nice and always helpful probably one of the nicest service guys out there

I would recommend this dealer.