Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and customer support

By SI on 8/22/2019 at 5:13 PM. Helped by Jeremy and John.

Got quote ahead for configuration of new self installed ABS module, and it was exactly what I was charged. Luckily no additional issues were found. Was given ahead of service a run down of potential issues according to all the diagnostic codes (some were stored from previous issues) but everything got cleared at the end of service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service for an in-out oil change

By DePaulGirl on 8/20/2019 at 5:44 PM. Helped by Jeremy in service and Mario in parts..

I live just 2 blocks from the Jeep dealer on Irving Park and Laramie. However, I drive to Roesch for the great service and Jeremy always executes. Mario in parts is also great.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Better than my last visit

By bdog1958 on 8/14/2019 at 1:08 AM. Helped by Female sorry dont remember name.

polite, listened, greeded, very professional, made to feel welcomed, not just another customer, informed where the waiting room was and that coffee was available, and vending machines also there. Asked if i had any questions, or concerns about the service, thanked my wife and myself for choosing Roesch to provide my service and hoped to see us back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beep Beep...here comes the Jeep

By Beep Beep on 8/13/2019 at 1:24 PM. Helped by Remik, Louis, Frank.

The sales process was a bit elongated and challenging to get updates but, other than that, everything was super smooth. Remik was very personable, attentive and quick to respond...even though he was filling in for another sales person, Louie. None of the typical "games" with pricing and trade-in valuation. Frank in Finance could not have been any more personable or efficient. We did our homework and were respected for our knowledge. We would go back if we had a need for another vehicle in the group they sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 ram2500 purchase

By sanchelazz on 8/10/2019 at 3:46 AM. Helped by Mike Kania.

Great Dealer ! Bought a Brand new ram 2500 and had the best experience at Larry Roesch Elmhurst. Mike Kania great salesman. Easy smooth purchase ! will recomend to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Danissmart on 8/1/2019 at 5:43 PM. Helped by Jenil.

My service advisor has to be the smartest person in the world.Never seen anything like it! The Cashier also said Dan is very smart.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal

By MikeColette2019 on 8/2/2019 at 8:34 PM. Helped by Anthony Mendoza.

Easy in and out , Anthony Mendoza my salesman was extremely helpful and very straightforward and made sure me and my wife got what she wanted , i got a 2019 Cherokee for 2000 under bluebook Thanks Mike

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Sincere

By MsJeepLvr on 8/1/2019 at 8:17 PM. Helped by Receptionist, Cashier, service rep and porter..

It’s nice to do business with an establishment that the representatives (employees) of the company really enjoy what they do, seem happy- in any department I encountered. That tells me you’ll get quality service, and attentive listeners. I also sense a tight knit group at this particular location, wherein everyone is on the same page, and share the same friendly and courteous attributes. I was recommended to this location a while ago, and glad of it, since then I have purchased several vehicles from here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Me123 on 7/31/2019 at 1:18 PM. Helped by Remik.

I just want to say if you ever want a wonderful easy going sale this is the place to go!! Ask for Remik here is an outstanding salesperson and knows his stuff! They have exceptional quality vehicles on their lot. I bought my Alfa Romeo Stelvio and I am in LOVE! Thank you again Remik!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

took care of it

By hohanian on 7/27/2019 at 8:39 PM. Helped by john.

my '14 ram had fender rust. These guys went thru the process and before I knew it dodge covered the repair which was a new fender and they matched the color perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Help When You Need It

By Ruiz1911 on 7/27/2019 at 5:12 AM. Helped by Joe Vallejo.

This dealership is one of the best dealers I've been too. Very good service overall and very helpful as well. I recommend talking to Joe Vallejo for any of your car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

short and sweet

By lovepets on 7/26/2019 at 9:49 PM. Helped by Don't remember their names, but they were very nice..

The service was immediate and the wait was not very long. All of the employees were very polite, friendly and professional from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service (advisor)

By Chris L. on 7/25/2019 at 5:07 PM. Helped by Not available.

I needed to have my passenger side mirror replaced and went to the dealership without an appointment. My service advisor had me order the mirror directly from the parts department. The mirror was not in stock but would be shipped to them overnight, The service advisor told me that they were booked solid for the next 3 week but that he would work me in somehow if I came in the next morning. Said and done. My new mirror was installed the same day. Great service - this is Customer Service done right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Engine repair

By Jim R on 7/4/2019 at 11:19 AM. Helped by Dan Huff.

We had drop the vehicle off the night before. They called by 9 AM and had let me know what was wrong. I gave them the OK to fix it. And it was done by 3 PM. When I picked it up it was clean and I was in and out in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By SVerbena on 7/16/2019 at 5:13 PM. Helped by Michal in sales and Paul Decaro (Service Manager) and Anna..

Very nice and clean dealership. Great customer service with service and sales. They make you feel welcome and don't pressure you. They will work with you on pricing of the vehicle of your choice and give you the lowest price possible.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Went there for a RAM 1500, walked away with a RAM 1500!

By kknowz on 7/14/2019 at 5:38 PM. Helped by Brad Miller.

Thanks, Brad you were awesome! Very funny and engaging salesmen. Answer all my questions and got me approved fast! Thanks for the great service and water lol!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honest and never any non-necessary "add ons"!

By T-O-DBLD on 7/9/2019 at 7:09 PM. Helped by Paul.

They always give you an honest evaluation of the work that needs to be done. When I drive off in my Jeep after servicing, I feel like my vehicle is safe and and ready for the next 5,000 - 10,000 miles!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought I Car I Never Intended To Buy 😁

By Kenn on 7/7/2019 at 3:44 AM. Helped by Remik Drozdzal, Frank Stanghellini.

I was unsatisfied with all SUVs that I've seen on the market so I was content with keeping my 2014 Dodge Journey for a few more years. Roesch's sales guy recommended updating my current Journey with a customized 2019 model. So I did, and I am MORE THAN PLEASED with my newly designed Journey. Newly customized vehicle took several weeks to receive but it was well worth the wait. My sales guy Remik kept me up-to-date the entire time vehicle was being built, shipped, and transported. Finance Manager Frank also took care of me, insuring monthly payment came within the range I requested and insuring GAP and Extended Warranty coverage was added. He also made sure financing remained with Chrysler Capital, where I have my wife's vehicle financed, and this insures that I pay at one place, at one time, and online for both vehicles each month.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service

By italyboy3333 on 7/1/2019 at 12:43 PM. Helped by louie zaino.

Louie was great and answered all my questions. explained all the features the jeep had to offer. I'm very pleased with this purchased and will be coming back to jeep/larry roesch for my future purchases.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service Dept. is great!

By Mike F on 6/29/2019 at 9:05 PM. Helped by Rick.

Without an appointment, they checked out my car and had it fixed in under 24 hours. They even gave me a loaner so I didn't miss any work time. Fast, friendly & very efficient.

I would recommend this dealer.