Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
5  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By GregS on 2/4/2017 at 4:05 PM. Helped by Mike Krone and Terry.

I have been using this facility since it's last location in Tacoma. Mike Krone and Terry were excellent in their service. My vehicle was ready and clean upon my arrival. They went through many details regarding the new equipment and made sure that I was satisfied prior to driving home. Great team of professionals here. Also, the store was immaculate and very modern .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Eden H. on 2/4/2017 at 4:24 PM. Helped by Mike Krone.

Was pleasantly surprised by how informative and personable our salesman Mike Krone showed himself to be. Best car dealer experience yet and would definitely want to deal with Mike.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great Service

By Suzette Dickerson on 11/14/2016 at 1:17 AM. Helped by Michael Shearman.

I bought a vehicle from Michael Shearman. He was awesome to work with. He will definitely treat you right. I will always refer friends and family his way. Thank you Michael for all you do.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Service

By miner1904 on 11/13/2016 at 8:17 PM. Helped by Michael Shearman.

I've bought a couple of vehicles from Michael Shearman, he's always got me into something within my budget. Michael explains all my options on the vehicle that I'm interested in. My dad and sister also bought cars from him. In all great service and will be buying from him again if I'm still in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Noah0525 on 11/13/2016 at 5:28 AM. Helped by Michael Shearman.

I worked with Michael Shearman and had a stress-free experience. He made car buying enjoyable by making sure I was informed and confident about with my purchase. I recommend him to everyone I know who is looking for a great car. Have heard positive things from everyone I've referred to him.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

The worst car buying experience of my life. We were told...

By Spadur on 1/29/2014 at 8:53 AM. Helped by Receptionist.

The worst car buying experience of my life. We were told we could not test drive a car because we forgot our current insurance card. (Bs-you don't need it because the dealer has insurance on all vehicles?) I had several past ones in my wallet forgot to put the current one in my wallet. The lady treated us very rudely. Turns out they did not have the car we had called about and came to test drive in stock. They said come on down and test drive it. The sales manager from Larson Nissan had it. They had said it was there and we should come over and test drive it. So we drove to Larson Nissan to see if we could test drive the car. The sales manager had the car he was using it. The car was not available for us to drive. Had to come back the next day to test drive it. We test drove the car and liked it so the negotiation begins. Ended up taking home for a fair price. Got completely worn down by the constant back and fourth and got screwed by all the add on sales xxxxxxxx they put in the paperwork. We had to trade the car back in due to road noise issues with the srx - ended up getting a Mercedes from them instead. The salesman we had was trying very hard not to let the sales manager get to us- I was pissed at the buying experience we had. I would never recommend them to anyone ever- the reviews I have seen on here are fake because no one has a great experience with these people. I was told to email Robbie Larson the owner and we did but never heard back or even acknowledged us when we were going through this hideous process. Please note the salesman we had went to another dealer and we bought a second car from him. He left the company and walked out after how he saw we were treated by the sales manager and finance people. Please save yourself some time and never even set foot on the lot.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone at this dealership made my purchase enjoyable....

By Rosec76 on 10/20/2013 at 1:22 AM. Helped by Jessica. Jason and Lorenzo.

Everyone at this dealership made my purchase enjoyable. They were professional and attentive. We stopped by Brotherton Cadillac in Renton who wouldn't give us the time of day even though there was only one other person browsing their lot. I would recommend this dealership to my family and friends . Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I'VE BEEN DOING BUSINESS WITH MCCANN CADILLAC SINCE...

By JOHNHGRAHAM on 9/16/2013 at 5:07 AM. Helped by STEVE AT FIFE-THE ABSOLUTE BEST SERVICE PROFESSIONAL EVER!!! RICK IS THE ABSOLUTE BEST SALES PROFESSIONAL I'VE MET!.

I'VE BEEN DOING BUSINESS WITH MCCANN CADILLAC SINCE 1988 AND NOW LARSON. STEVE IS A SUPER SERVICE PROFESSIONAL-NONE BETTER. I RECENTLY PURCHASED A NEW CADILLAC FROM RICK AT LARSON-FIFE. HE'S THE BEST SALES PROFESSIONAL YET! WHOEVER IS LEADING THE LARSON CADILLAC TEAM AT FIFE SURE KNOWS WHAT THEY'RE DOING. THANKS FOR PROFESSIONAL AND FUN PEOPLE TO DO BUSINESS WITH. SINCERELY, JOHN GRAHAM

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Kim was very helpful. My wife and I were undecided...

By COLRONAVERILL on 5/3/2013 at 6:17 PM. Helped by Kim Stark.

Kim was very helpful. My wife and I were undecided between a Cadillac CTS and a Merceds Benz E350 recommended through USAA Purchasing Service. Kim arranged to get the Mercedes from Larson Mercedes Benz Tacoma so we could do a side by side comparison at Larson Cadillac SAAB. When we decided to take the Mercedes Benz, Kim was able to close the deal rather than directing us back to the original dealership. We had a quoted, certified price from USAA, which was very reasonable and there were no questions asked. Kim was most helpful throughout the process.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

It was a standard dealership experience, took 4 hours,...

By LoriKuhns on 4/2/2013 at 5:28 PM. Helped by BREE.

It was a standard dealership experience, took 4 hours, good thing we knew what we wanted already. the salesman was not as knowledgable as he could have been.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Larson Cadillac made my buying a new car allot easier...

By dray2013 on 2/27/2013 at 5:41 PM. Helped by Jeff, Mike, Mike, Christine.

Larson Cadillac made my buying a new car allot easier then I have had in the past. I was not pushed to buy something I didn't want. Everyone of the staff were courteous and knowledgeable about the product they were selling. From Jeff in management , Mike in sales, Mike in Finance to Christine teaching us the Cue System. I love my ATS and couldn't be happier with the service I received at Larson Cadillac. To many years of friendship in the future...

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

I bought a hummer 6 months ago and went to trade it in...

By james.mackmer on 1/13/2013 at 3:22 PM. Helped by Rick.

I bought a hummer 6 months ago and went to trade it in and after 5 hrs of bs they informed me that when they sold me the car they had robbed me by about $12,000. So a $35,000 car was now worth only $23,000 . I put 20,000 down on this car ..they are just typical of car lots taking advantage of the public. Man watch yourself if you go here...

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

This dealership makes the buying experience miserable,...

By Eric7865 on 12/29/2012 at 10:42 PM. Helped by Jose, Nick.

This dealership makes the buying experience miserable, with the exception of Nick my salesperson. His hands were tied my Larsen management. I leased a new fully optioned CTS Coupe that had to ordered from the factory because of all the options I wanted.(the car is fantastic!) Listed below are the main items that will not have me going to any Larsen dealership again with the exception of turning the CTS in at the end of the lease. If you haven't heard ALLY BANK charges $2500 as a "service fee" if you want to purchase the car. My friend that leased an Escalade...got his dealer to absorb the fee to keep the deal alive and a dedicated customer. I asked, no way, blame Ally again. 1) Was called back two weeks after signing that a mistake had been made on my lease. They need to redo it and the payment will increase $86/month. Told the finance mgr I would have to contact my Attorney. Jose called back 10 minutes later to say "I won". They would eat the difference. Unprofessional, nobody Won, just fill out the paperwork right the first time. 2) Temporary plate expired. Got pulled over in Ruston. Immediately called dealer (Friday) and they said they sent it weeks before. It magically appeared FedEx the next day. The paperwork with it was months old. (Sounding familiar from another review?) 3) I unknowledgeable on options. I had to do most of the research as to what could or could not be ordered together. 4) Poor explanation of lease details (blamed Ally) still feel I got ripped off at over $900/month with a 900 pt credit score and a ultra low mileage 36 month plan. 5) Black Diamond optional paint surface scratched all over the deck lid at delivery. Oh, they would take care of it with a 3rd party. Drop car off, it would take all day. I buffed it out myself. 6) My car finally delivered (had to call for shipment status multiple times) and I was told to come down at 10 am to sign the paperwork and take delivery. Well Jose was busy, I sat around and finally got out of there past 1 pm. Being in sales/mkt/customer service for 3 decades I look to be treated like I would, or have treated my customers. I felt everyone in this dealership was under tremendous pressure from Larsen Management to produce. They were also way to concerned about the rating and surveys that would be sent out about my buying experience. I'll be in the market for another Cadillac in 30 months, I'm trying Brotherton this time. I'm also shopping now for a Range Rover Evoque. I WILL be using dealerrater.com to check this time!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Consistent is how I would describe my experience with...

By djodjo.dimalanta on 12/21/2012 at 9:51 PM. Helped by Jose.

Consistent is how I would describe my experience with Larson Cadillac. Consistently ignored and consistently received poor service. It all started with a call from the dealership regarding an issue with my lease contract and that I needed to come in to sign a new one. I came in on a Saturday to do so and was then told that I needed to make a payment because one was due. I was told that could make this payment through the dealership but that I had to call them on Monday to do this. I called and left messages on Monday, Tuesday and then on Wednesday finally spoke to someone else in finance. I gave this person my payment info and asked for a confirmation of when/if my payment was received by the leasing company. That wasn’t the end of that situation and will get back to it later. A week passed and I realized that I had not received my plates or a call confirming that my payment was processed. So a week later on the following Saturday after signing the new lease, I called and spoke to the sales person who originally helped and told him I wanted to get a status of my plates and payment, he said that he would call me back. Come Monday no call back, I might have called and spoke to someone else on Sunday but I am not sure. My temp dealer tags expire on that Wednesday so called on Monday and left another message with yet another sales person of my situation and didn’t receive a return call. On Tuesday I escalated to a sales manager explained to him my situation and he said that he would have someone call me back shortly. I expected there would have been some hand off to the person who called me back but that didn’t happen. I received a call and after the standard customary greetings, “Hi this is so and so from Larson Cadillac”, “Hi so and so” after a few seconds he then states “ok, so I’m returning… your call”. I explained my situation yet again and after a few minutes he stated that the plates were on-site and that he would overnight them to me. That was Tuesday and next day came and my plates never arrived so my temp tags expires so I had to scramble to figure out how to get to my park-n-ride on Thursday and Friday. On Thursday there was a FedEx note on my door requiring a signature for release or pick up. Since I didn’t have a legally registered car, I had to arrange a ride to FedEx on Saturday to pick up my plates. I was expecting to see on the FedEx envelope a ship out date of the day I spoke to “so and so” but it was actually the day after. So I’m not sure if “so and so” forgot to ship the plates out or if plates weren’t actually on site like he said they were. Now to get back to my payment situation. The same day I picked up my plates I received a letter from the leasing company that I needed to send them my first payment because they haven’t received it yet. I called the leasing company and they said they had just received my payment that Wednesday, 2 weeks after I was told by the finance person at Larson Cadillac that my payment would be processed. And there you have it.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

After having an iffy experience at Brotherton Cadillac in...

By echristenson on 8/5/2012 at 9:21 PM. Helped by Rick and Kim and actually everyone was AWESOME.

After having an iffy experience at Brotherton Cadillac in Renton. We found Larson via the Costco car services. My husband went online, ended up contacting them. He was able to test drive a few vehicles... and overall felt very satisfied with their friendliness and knowledge. So we went there as a family to see a certain vehicle, it sold before we got there and Rick showed us the next best... After all said and done, we were able to trade-in our 2006 Envoy and get a sweet 2008 Cadillac Escalade. Rick took me around the entire place introducing us to everyone. Everyone was ULTRA friendly... I have NEVER had service this great in my life! I'm hoping everything works out with this vehicle. We are already planning to go back when we are ready to purchase our 2nd vehicle. Many, many, many THANK YOU's to the Larson of Fife team!!

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Shaun was eager to earn our business and at first seemed...

By rnpang on 4/22/2012 at 5:11 AM. Helped by shaun sanders (sales) and Joe (used car manager).

Shaun was eager to earn our business and at first seemed very willing to work with us on things we wanted for our vehicle. He quoted us one number for our lease pay off and it ended up being more. When confronted, he stated, "Well, your monthly payment didn't go up so what does it matter. You and I both know you're not going to buy this car." He then promised a gift certificate to a restaurant of my choice. When confronted he said he was "trying to put out a fire." and instead said "If you rate me perfect, I'll give you a gift certificate to Stanley and Seaforts." I told him I wasn't rating him perfect because it was not a seamless experience. I talked to Joe the used car manager and he promised to get back to me, which he never did. I left a voicemail for Shaun regarding the gift certificate that he allegedly would mail to me and he won't return my calls. Once we signed papers, the customer service went out the door and the discrepancy in the numbers were to my disadvantage. I feel like the lease terms were misrepresented and neither Shaun, Joe or the finance manager has returned my calls or emails. If I didn't love my car, I would have returned it.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Dec 21 purchased a vehicle from this dealer. Traded in 95...

By Bstover12 on 1/14/2012 at 8:47 PM. Helped by Shawn, Jeff, Rich.

Dec 21 purchased a vehicle from this dealer. Traded in 95 Saab Areo was told it was only worth 3500 because they don't keep cars with 111k the salesman was Shawn. Two weeks later they were selling my car for $10,000. They will lie to you. As part of the promise they owe me several item for the car I purchased, after a week passed, I called them several times left messages for the finance manager Jeff and the Salesman Shawn, no one ever called me back. So I went to the dealership, promises promise but it's been almost a month and they still have not fullfiled there end of the deal. Don't bother writing Rob Larson Jr because he won't respond either, as I have already done that. After going to the dealership twice, still no help. Stay away, they lie and lie. I have also had my Saab serviced here and always had to return to get the repairs repair. I now have a Audi and I am so glad I never have to deal with this dealership again. I was the only Saab dealer in the area!

I would not recommend this dealer.