Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.7  
Quality of Work
4.4  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top-of-the-line service department

By Mr. Rogers on 11/14/2017 at 11:18 AM. Helped by David, Jamie, Kevin.

Very qualified service writers and top-of-the-line technicians always had great service . And it is very nice seeing a local company rise to the top they are number one in the nation as far as sales .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 GMC CANYON Purchase

By Mark MotoG on 11/13/2017 at 10:31 PM. Helped by Kerry Carnes.

I am very happy with my purchase at Laura Buick GMC. I am very satisfied with the professional treatment I got for Laura Buick GMC. The dealer provides the true and honest pricing on their website. Kerry Carnes my Sales Agent walked me through the whole process from start to finish and up to now he responds to my questions. I am a buyer from Texas and my travel to Illinois is so worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Kent Ohlendorf on 11/2/2017 at 3:40 AM. Helped by Scott Dipole, David Day.

I called to make an appointment and was taken for the next day they worked on my vehicle and gave me a vehicle to use while mine was being worked on this is an excellent dealership I can't be more proud than to take my vehicle to Laura from any work being done excellent job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sierra 2500 SLT

By Scat Pack on 11/1/2017 at 2:15 AM. Helped by David-Finance.

This was my 2nd. trip to Laura, the first was in Feb. 2013, and bought a lifted Sierra 1500. This time I went with a 2500 SLT. Both times were excellent experiences, I dealt with Andrew this time and he was very thorough and knowledgeable about the truck I bought. I flew in from Louisville KY. and Laura picked me up at the airport, About 3 hours after I landed, I was on the road back to Louisville. By far, the best prices and selection. Would absolutely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience on new GMC Denali HD

By Corvette Guy on 10/31/2017 at 11:29 PM. Helped by Doug Johannes.

I drove 7 hours round trip and didn't regret it. Doug Johannes was great to work with. They had a huge selection in inventory and the best pricing; much better than I could find anywhere else on both. I went to Laura GMC arriving early evening, test drove, bought the truck, they stayed late and prep'd it, installed a couple accessories and I headed back to Indianapolis by 10pm in my new truck. The deal was exactly as advertised and discussed on e-mail before I made the trip with no surprises and no push to upsell ( and I make that point because I have traveled to Chicago and to Battle Creek in previous experiences where the dealers changed the deal when I got there, so integrity is important to me and this experience passed the test.) I had no trade-in so I cannot give input on that aspect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying Pleasure

By Jeannie1 on 10/20/2017 at 8:04 PM. Helped by Jonathan and Matt.

I have been buying vehicles for over 40 years and it was never a pleasurable experience. Until doing business with Laura Buick GMC. No pressure sales and excellent pricing. I traveled 13 hours to buy from them. Jonathan and Matt went out of their way for me. I can not say enough about either of them. If you looking for a good deal and a great selection go Laura!!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

routine maintenance experience

By iceman on 10/20/2017 at 3:22 PM. Helped by service desk guys.

Took my Buick in for rear brake work. I was a little unhappy when I was told the bill was way over $300. But I had received a coupon in the mail that the service department honored and it knocked over a hundred dollars off the price, so I left feeling a lot better about my experience

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Price

Great prices but slow with paperwork

By Richard on 10/20/2017 at 2:22 PM. Helped by Doug. He was awesome!.

First of all your prices are wonderful. I drove 600 miles roundtrip bc of them. Dealership was clean and very nice. Amenities and people were for the most part very friendly. Now I understand running a dealership that big is difficult. Our deal however was just a sign and drive. It took almost 4 hours to complete. Our salesman had numerous people. But he was awesome!!! He went between us and was very nice and polite. He couldn't have done anything better with the hectic schedule and amount of people there. The finance manager though took almost two hours to get to us. I understand it was busy but literally it took less than 5 minutes for us to sign paperwork. We had already picked out vehicle online. Sent in deposit and salesman had all paperwork ready when we showed up. We were paying with a check for whole amount so it was completely uncomplicated. My daughter missed her class that day for school. i had other appointments as well. I'm not sure why finance manager couldn't have just came to our salesman's desk and had paperwork done in few minutes. Our entire buying experience could have easily been done in 30 minutes or less. I have bought dozens of cars over the years and on cash deals it was simply sign and drive. I appreciate the low prices but with such volume as a customer who values my times as well it would be nice to see you streamline the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By nate808 on 10/18/2017 at 6:05 PM. Helped by Jonathan Hegger.

We flew over from Hawaii to purchase a 2017 GMC Denali. They arranged to pick us up from the airport and take us to the dealership. The staff was very professional and friendly. We highly recommend purchasing from them!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DISGRACEFUL TO THE GMC BRAND

By CARYD on 10/18/2017 at 2:10 AM. Helped by RICKY SUTBERRY.

Lifetime Ford Guy, First time GMC Product 5 Stars, DEALERSHIP STAFF 0 MARY BERGER & RICKY SUTBERRY are a DISGRACE to the GMC Brand. The DESPICABLE manner of which they communicate with Clients is DISGRACEFUL! You might save a few dollars but the Miserable Experience with Laura GMC isn't worth it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Sales and Dealership!!

By ynotbarrett on 10/18/2017 at 12:13 AM. Helped by Steve Rogers.

We had an outstanding overall customer experience at Laura Buick GMC, Collinsville, Il. Steve Rogers/Sales Associate was extremely helpful, patient and friendly during our truck shopping adventure. We are picky, we knew what we wanted and the price we could afford! Steve does not pressure you into buying something you dont want, instead , he is trustworthy to get you what you want at YOUR price. Super exceeded our expectations!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best In The Business

By R. Thompson on 10/17/2017 at 7:23 PM. Helped by Kevin, Jamie and Scott B..

They are best in service, friendliness, prices and genuinely care about their customers and the concerns about their vehicle. I wouldn't go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Denali Yukon XL

By freedom151 on 10/15/2017 at 8:25 PM. Helped by Greg Brown,.

I flew from Fort Lauderdale, FL and this was a great experience! Greg Brown my sales rep did an amazing job finding me the right vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership

By Sierratrick on 10/15/2017 at 1:54 PM. Helped by Aaron Kent, Eric.

Buying a new truck at Laura Buick GMC was probably the best experience ever over any dealership I have been to. Aaron Kent was my salesman and he was very helpful finding the exact truck I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy and satisfied

By roger kaemmerer on 10/13/2017 at 9:00 PM. Helped by Mike Miller, Arron Kent and Joe Sewell.

I want to thank everyone who works there especially my sales reps. Mike Miller and Aaron Kent and Joe Sewell who helped me with the finance. They all made me feel comfortable buying my first new truck since 1990. I am very happy and will be buying a new vehicle from Laura Buick in the near future for my wife.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great deals !

By Skidismom on 10/12/2017 at 12:16 AM. Helped by Finance manager.

John Touchette always helps us find the right vehicle ! He’s knowledgeable , friendly and willing to help in any way he can ! Would recommend him to anyone looking to purchase a new vehicle !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best truck buying experience I have ever had.

By PW76 on 10/9/2017 at 2:01 PM. Helped by Jonathan Hegger.

Jonathan Hegger was my salesman, and will continue to be my salesman for the vehicles we purchase in the future as well from Laura. Jonathan made buying a truck from out of state as simple and worry free as possible. Completely professional and his follow up and follow through with every question I had was impeccable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Rogers is top notch

By krapoff on 10/9/2017 at 12:13 PM. Helped by Steve Rogers and Corey Famula.

Steve Rogers! I can't say enough. This is our second Buick and the second time we have dealt with Steve at Laura Buick GMC. We were able to get the vehicle we wanted, for the price we wanted, and Steve made the transition from my Lacrosse to my Enclave smooth and seamless. Typically, purchasing a car is cumbersome-however, Steve will have you laughing the entire way! He definitely went out of his way for my husband and I. We choose Laura Buick, as well as Steve, for our vehicle needs. See you again soon, Steve, to get Dan into one of those beautiful trucks! Also, Corey Famula in financing made it a breeze. We were in our new vehicle in no time! --Kelly and Dan Rapoff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Process

By Truck on 10/9/2017 at 1:17 PM. Helped by Aaron Clark and Joe Adams.

Sales Representative Aarron Clark and Joe Adam's were very easy to work with, no pressure and the process was quick. I will certainly look at buying another vehicle from them in the future. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys don't mess around

By Jmj3001 on 10/6/2017 at 3:12 AM. Helped by All maintenance men and Joe in sales.

The dealership and maintenance departments are always on top of things. They care and help you through figuring out everything about your vehicle, even long after you buy it!

I would recommend this dealer.