Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.9  
Friendliness
3  
Overall Experience
2.8  
Price
3  
Quality of Work
2.9  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible services

By Mlw1988 on 8/9/2017 at 3:42 PM. Helped by Eric.

I'm not going to bash this company, but yet explain what I am going through as of today. I scheduled a appointment for Saturday at 10:00am. When I got there they had my vechile information all wrong (no problem). So he then changes my vechile information into the right vechile. Ask me what needs to be done etc. I said I will be dropping the vechile off hoping I can pick the vechile back up before close of business. He then said that he wont be able to get to it until Monday or Tuesday (whats the point of a schedule appointment). So I said that will be fine changed my son car seat into my daughter tiny car and went home. So Tuesday arrives. No call, no email, no effort in trying to contact me about the status of my car. So I called (with several unsuccessful attempts). I finally get through. They tell me my car is being worked on (without notifying me of cost or whats wrong with it) and that it would be done by the end of business. Somebody should contact me. I asked them what are they working on. They guy could not tell me from the notes on the computer. I asked why dont they honor their appointmemts. They said they do etc. So I said fine I'll wait for the call to pick up my car. It is now Wednesday 10:31. Still no call. The problem I went into service for was a check engine light that was reading slow response o2 sensors in engine and transmission. Also radio not responding. As a mechanic this does not take 3 days.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience!!!

By Jessica0410 on 7/28/2017 at 5:15 PM. Helped by Ryan and some finance guy and some guy I was talking to..

This guy had been trying to get me down there. Promised to let me take the journey home for a day, so I could talk my hubby into it. I get down there for the appt and the guy isn't there. That's fine, I talk to a different guy. Ending up later with them telling me that we couldn't take it home. Also saying I could trade in my hubbys car for a brand new car and pay $500 a month. I had rearranged my whole day around this. Had to bring my 4 kids with me. Had planned to pick my hubby up from work bc we'd have a car big enough to do that. I ask the guy to get his manager, instead, he gets me a finance guy. Which just makes me more mad. I tell the guy that Ryan shouldn't lie to people. Next time say "it's possible you could take the car home for the day" not "I'll let you take the car home for the day". Then the finance guy says I wasn't upfront because I didn't tell Ryan about the negative equity in the car I was hoping to trade in, however, it's not my car. It was just a question. Then he tells me we couldn't even trade it in for a new car, xxx, the other guy just said we could. Yet ANOTHER LIE!! I got so mad, I ended up yelling at the guy. Never going back there and won't go to any dealership associated with them.

I would not recommend this dealer.

Overall Rating

1.5  

1   Overall Experience
2   Price

Terrible experience!!!

By Carperson3 on 4/28/2017 at 12:02 AM. Helped by Alex, ??.

I live over an hour away and had planned to see this car all day and the car dealer I had been talking to all day knew I had gone to my bank and was ready to purchase the car. Headed over after work and after driving an hour there, the dealers all laughed when I walked in the door. The dealer then had the nerve to come tell me, "The car already sold." Would never recommend this place again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Challenger purchase

By Six SP on 4/4/2017 at 11:29 PM. Helped by Alvin W..

Al W. in sales did a great job to stay in contact after my test drive. Kia initial trade-in offer was low. A couple days later a deal was reached and I returned for delivery of my Challenger. New car was waiting and transaction was smooth. All paperwork came quickly in mail. Just had first free oil change today, also very fast and courteous experience. Keep up good work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Truck barn

By Robin Bomberry on 3/3/2017 at 2:09 PM. Helped by Mr. Tow and Doug.

I waited for 5 months for a different mechanic to fix my tranny and it NEVER got done. I even paid $800 up front!!! I insisted that it be taken to the Dodge dealership in Lawton for a "professional" to work on it. Doug, the transmission specialist at the truck garage rebuilt it, He did a great job but it was still giving me a little trouble so I took it back. Doug went above and beyond what he needed to do to get my truck to exactly where it needed to be. Mr. Tow and Doug will be forever in my prayers and I will always be in their debt for their amazing work. And NO, I never got my money back from the first mechanic.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Horrible

By C3SH4K3R on 10/18/2016 at 9:54 PM. Helped by Not mentioning.

Don't go there, take the time to drive somewhere else. Took them over 6 months to refund money they owed to me got the run around everytime I called. Their service department is impossible to reach and don't know MOPAR.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They could care less about doing what's right for the custom

By zodac1976 on 5/11/2016 at 5:29 PM. Helped by Daine sales manager.

As part of my deal on my brand new 2016 Ram Ecodiesel 1500, they were to install a spray in bed liner. They sent my truck over to Pro Tech, who completely destroyed the bed with liner they installed, they sent it back and all they did was add more bed liner spray to the already messed up job. The dealership told me that they would have their system in the first week of April and they would completely remove the bed liner and put in a new one. Because of all the crap I had to deal with they also tinted the front windows, however when I took my truck up for them to do it. They were only able to get out about 60% of the old bed liner and the resprayed it, the bed liner still looks like there is running paint everywhere in the bed. I told them if the cleaned up all of the overspray and put on a folding hard bed cover we would call it good. About a week later the sales manager calls me and says that they had installed one this last week on a guys truck and he didn't want if that was ok to put onto my truck and I said yes as long as it wasn't damaged at all. When I went to go look at my truck after it was installed the xxxx thing had severe hail damage on every single panel, well the sales manager was like oh I had no idea it was damaged and now they are saying they are done trying to fix things and that because my truck is always dirty that you can't really see the damage anyway so what's the big deal. The big deal is YOU MESSED UP MY 53K TRUCK AND NOW YOU WONT FIX IT THE CORRECT WAY. These guys are dirt bags don't ever deal with them.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Rip off

By JonSmith on 4/30/2016 at 7:34 PM. Helped by Coach, brittney.

Went to purchase a vehicle but when we got there it had over 5k extra miles than advertised. Not to mention the windshield was cracked and the tires were balding. Rude staff and not a good dealership

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dissapointed

By Julio Gonzalez on 4/23/2016 at 8:48 PM. Helped by ....

These people are liars, told me rather were going ro.add the title tax and licence so waited for them for a mortgage the and went back and they told me they were not responsible for it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ram purchase

By ADE on 3/23/2016 at 4:43 PM. Helped by Brittany T, Coach, Mr. Underwood and Dane.

I highly recommend Lawton Chrysler after talking with Brittany. I have purchased 1 used pickup and 1 new pickup in the last 2 months. Mr. Sumner you have a excellent staff working for you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New car purchase

By Jamer on 3/21/2016 at 5:16 PM. Helped by Nickelas, Jay,.

My husband and I, we're looking to purchase our daughter her first new car. Her heart was set on Dodge Dart. Almost immediately after entering the dealership we were greeted by a friendly sales staff and the sales person give us his full attention in helping us find the right car. We had a good car buying experience with Lawton dodge Chrysler Jeep! And, yes, I would definitely recommend Lawton Dodge for your New or used car purchase...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

First time Ram owner

By James P on 2/29/2016 at 4:36 PM. Helped by Nick, Andrew and Mr. Underwood.

So far I am very pleased with the service at Lawton DCJ. I don't like to be hassled that much so they put me in a new 4x4 truck and sent me on my way for the night with a 2016 brochure to decide if I wanted any options. I am very pleased with my New Ram 1500 and the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Jeep Patriot

By Dannyboy1983 on 1/30/2016 at 4:25 PM. Helped by Nick Guyot, Mr Underwood.

I went by the dealership to get some ideas on what I may like as a new vehicle. I was met in the lot by Nick and after a few questions he showed me the '16 Jeep Patriot. I was surprised on how much room there is and it definitely handled better than my '01 Xterra. Nick and Mr. Underwood were able to help me get my payments to where I was comfortable and the Jeep now sits in my driveway.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price

In limbo

By hearts4jeep on 1/14/2016 at 9:32 PM. Helped by Coach, both sales mangers, Brittany.

I was excited to but a Jeep Grand Cherokee! I went in told them what I wanted. I decided I wanted to see an overland and I was offerd the Summit. I didn't consider it at first cause I was in thought it might be to pricey. But I was guaranteed I would like the price of it. New 2014 with a few flaws cause it was a demo car. The numbers given were over my max I wanted for payments and months to pay it in! After many conversations the price was where I wanted to go to the credit union. And the NADA website was what they used cause they had to couture it as a used car cause of the age of the vehicle. There was a significant gap in the MSRP. I just wanted someone to explain to me and I dint hear from anyone even after the banker talked to may sales rep as I was there. So the banker explained to me. I text and was told to call sales manager. When I did, no call back. The next day he was off. I asked to speak to someone else and I eventually got a call back but was told it's a new car but they had to use the site but that is not accurate. The dealership goes by their own MSRP regardless of age cause it is new well, never had a tile or lean. I just wanted an explanation of the gap because it will be used and the MSRP that the bank gave me when I pull it off the lot. I was referred to someone else that would call me and explain.The next day I got a call but by then I had been tired of being the buck passed off. I feel if I can get a newer car the same or close to the specs the demo with the flaws has I might as well get a different one. At least I could take it home and not streight to the shop for repairs then home. Its alot of money to spend on a truck not perfect. I really like Brittany she is very helpful and patient she has been a buffer through my experience. I hope we can come to some agreement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Purchase

By hallb on 12/20/2015 at 3:27 PM. Helped by Eric Price.

Just purchased a new ram 2500 from Lawton Dodge Ram dealer. Could not have dealt with nicer people. All negotiations honest and up front. No questions needed, Truck salesman Eric was up front and extremely knowledgably. Answering all the questions that we ask. Would definitely recommend him. Excellent and knowledgably people all around from start to finish. Best selection of trucks for miles around. Recommend this dealership for price and selection. Lynn & Betty

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of Time

By Disgusted with Lawton CJDR dealership on 11/19/2015 at 3:17 AM. Helped by Saleman and sales manager.

went in to Lawton Chrysler Jeep Dodge to look at buying a new jeep Wrangler Unlimited. After being shown the used jeeps that were on the lot was told they would try to locate what we wanted. Only vehicle they could find that was available to trade for was one of the three colors we said we didn't want. I asked the sales man what the price would be and he pointed to the MSRP. When i didn't agree to that was told by the sales manager that several 2016 jeeps sere on order and he would check to see when they would be in and call me. It has been over a week and no call has been recieved but that is ok because we found a jeep at Byford in Duncan for a much better deal (not the Msrp that Lawton wanted) in one of the colors we were looking for. Don't waste your time with Lawton unless you want poor service and a RipOFF. I even got a better quote from Chase at Vernon Auto Group in three minitues over the phone but ended up going with Byford because of the Free oil changes. Don't waste your time at Lawton call Vernon (ask for Chase), Byford or Altus.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super nice personnel

By Dave on 11/5/2015 at 7:31 PM. Helped by Nick Guyyot.

Everyone was so nice to us. Thank you Nick for helping us buy our new 2015 Dodge Ram Truck. He helped us trade in 2 trucks for the new one

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mad as heck

By Poobear on 11/1/2015 at 5:14 PM. Helped by Sales manager and service manager.

I cant even give them a single star but without it cant post this. I purchased a NEW 2014 Dodge Ram 1500 that this dealership modified, At time of sale the insured me EVERYTHING was all MOPAR parts and had a full warranty. Afterwards I found out they had installed a lowering kit that was NOT MOPAR and that they had no idea as to what they were doing as they had NO technician trained on this type of installation. I have had to do all the foot work and they wont even help much less even trying to contact me to try and resolve this issue. Ive had to contact the manufacturer as well as a authorized dealer and installer for this product. In the end the end even the installer is saying this is not a minor issue and needs to be fixed. Which this dealership has no intentions of repairing and even charged me for one repair that was directly caused by their incorrect installation. In the end I would and will never recommend this dealer to anyone at all. If you drive by this dealership and think you want to stop in and look. It would be in your benefit to keep on driving. I would much rather drive 100+ miles to a reputable dealership before I will ever darken their door. If only once this dealership would have even tried to contact me instead of leaving it up to me the customer to do what they should have done I might have a different opinion but they wont even try.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

No Service

By Disappointed on 7/15/2015 at 9:01 PM. Helped by Admin Asst.

Kept being placed on hold each time I called which was several. No one from the service department would pick up the phone and the administrative assistant just kept apologizing. Took my business to Goodyear instead.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle purchase

By Camaro on 6/28/2015 at 4:04 AM. Helped by Sunny.

My first time there - a very positive experience. I was looking at convertibles and started with a Miata. The salesman and manager were very courteous and professional. They let me take my time and didn't pressure me. I then test drove a camaro and I wound up buying that, and the price was very reasonable (no trade). The process was not a hassle - the finance manager was very professional and made the paperwork easy to complete. Everything promised was put in writing and it was provided or completed. I needed one thing fixed and I made an appointment for Saturday. I showed up and they told me there was one person in front of me. It didn't take long at all, and it was repaired correctly. Ive moved many times and have dealt with dealerships all across the US, this one really left me with a good impression.

I would recommend this dealer.