Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

2.5  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Price

Slimy Salesman

By MichelleL on 7/31/2017 at 2:59 PM. Helped by Chris and Owner Gordon.

I do not recommend this dealership!!!!! While I have a unique situation, I expect good service. After test driving the car and getting the process started. I was given a payment which I would not pay. I was told by salesman Chris to buy the new car and let mine get repo'd, so I can get a lower payment on the new car alone. Then once they found a bank to take my trade, we negotiated a price that supposedly was agreed upon and approved by the owner Gordon. When I got to the dealership no paperwork was ready and nor was the agreed upon payment approved. Chris did not have the xxxxx to come back and talk to me. I was told he was too embarrassed. I called the owner Gordon explaining what happened and still have not heard back as promised. I would rather have a straight no we can't help you instead of a pack of lies and bait & switch. Avoid this dealership!!!!

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Quality of Work

Poorly Operated Service Center

By Don N Shrimplin on 7/10/2017 at 5:43 PM. Helped by Hoeffler, Wallace.

Requested the service that Jeep recommends for 60,000+ mileage that would include spark plug replacement for my 2012 Jeep Compass. The owners manual stipulates 11 items. On day of the scheduled appointment, I dealt with a different Service Advisor and I once again indicated what service I needed--60,000+ recommended service which included the spark plug replacement. What I ended up with was only 6 of the 11 service items completed. No oil change, no tire rotation, no air conditioning filter replacement ,no air filter replacement.Their reasoning--I had not specifically requested those to be done and the dealership owner even stated to me that most customers don't pay any attention to those manufacturer's service interval recommendations and apparently nor does this dealership.Bottom line no willingness on their part to admit an error was made.Customers beware of questionable business practices.

I would not recommend this dealer.

Overall Rating

1.7  

3   Customer Service
1   Overall Experience
1   Price

I bought a 2016

By Mw1998 on 5/13/2017 at 3:07 AM. Helped by Sales.

Do not buy a car from this dealer they do not list a price on the sticker and were extremely pushy. I was not shown any cars of the type of type of items that I was specifically looking for in a car except that the cars were SUVs. The car I bought ended up actually having an engine defect! That engine to be replaced!!! They swear they didn't know about the defect or engine noise and yet it was at the dealership for four months before it there is no car fax history of the car being in accidents. The car is relatively new. There are no options to return the car within 24 hours I tried. I definitely would not buy any car at this dealership.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Freindly sales not pushy

By Kennylong1969 on 3/20/2017 at 3:40 PM. Helped by Chris.

Looked at a charger here liked the car .My salesman got the deal done I had scheduled pick-up for Saturday.all financial insurance etc done .They call me Friday afternoon and tell me a family member wanted the car so the let a Sweeney.....Have it.so after the hit on my credit and failed attempt s to for them.to me another similar car I went to catrucci .Deal done in a hour .Find better lies to tell .......I would not buy water from them in the desert.....

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By Falcons on 2/2/2017 at 3:10 PM. Helped by Christian.

We stopped by one day just to take a look. We were so impressed by our salesman, Christian that we came back a few days later and bought our Jeep. He was straightforward and answered our questions. He wanted to make my husband and I happy. He explained the options on the Jeep and offered us choices that we hadn't considered. We would definitely recommend Christian and Lebanon CDJ.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor sales tactics

By David Tock on 1/15/2017 at 3:28 AM. Helped by James.

Sales man told us , it wouldn't be fair to him , if he gave us a price on this Dodge Chalenger and we bought it somewhere else for a hundred dollars cheaper, if we were not going to buy here today, we were insulted , by this statement, poor salesperson

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesman

By Spiral1974 on 1/12/2017 at 3:33 PM. Helped by Austin McNamara.

Excellent salesman: Austin McNamara was his name he was not pushy, he knew what we wanted which was a (Dodge Charger) and got us out the door at a payment we could afford not knowing we was a returning customer from years ago. And Gordon the owner was just as good to us. I love that hometown feeling of that place, We will be back to buy a Challenger in a few years!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and love my truck!!!

By Clapper33 on 1/9/2017 at 3:27 PM. Helped by Austin McNamara.

I was in need of a new truck so I went to carguru.com and found a nice Ram 1500 at Lebanon Chrysler. My wife and I went and took a look at it and test drove it, at that point I had found my vehicle!! The salesman we work with was Austin and he was great!! He was very knowledgeable and informative about the truck. He was great to talk to and had everything done within days of us looking at it. The reason it wasn't right away is because of things I had to work out first. When it was time, he had us in and out immediately!! I would recommend anyone to go to Chrysler and speak to Austin!! Thanks again!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very dirty vehicle

By katy jo cole on 1/4/2017 at 11:25 PM. Helped by Multiple.

My husband and I picked out a used vehicle on cargurus.com. We decided to go look at it on a Monday. By the time we got there it was dark. The first thing we noticed was their parking lot is set up horribly. We got blocked in at one point and could barely navigate in our compact car. We found the car and began looking in the windows. I immediately noticed it was dirty- filthy. It had trash and dirt throughout the entire thing. When the sales person approached I told him that if we decided we were interested there was no way I was paying full price due to the fact they obviously did not care for this vehicle. I explained if I was selling a car in a personal deal I would not sell it this dirty. He proceeded to tell me that not every one probably takes care of their vehicle the way I do- that was comforting.... I told the salesmen my husband was in out of town and had to leave Friday so any sale would be before then. We took it for a test drive. Despite the fact it was dirty I was still very interested. We went back Tuesday evening because we decided to buy it. The vehicle was STILL dirty. I mentioned it to the salesmen who explained he did not expect us back so soon... He then began pressuring us the make the sale that evening. We agreed if we could agree on a price we were willing except we had dinner reservations at 7:00pm so we only had about 2 hours. I AGAIN mentioned that the vehicle was dirty and if he wanted to make the sale tonight- it needed cleaned. He assured us it was being taken care of. We then mentioned several body dinges we had noticed in the paint. He assured us almost all of it would be taken care of. We agreed to come back the next morning at 9:00am to finalize the sale. We arrived, I asked again about it being cleaned- he assured me he had parked it in the wash area the night before and was good to go. After finalizing paperwork we waited around for our vehicle to be brought to us. I opened the door and immediately noticed the back seat was still covered in large particles of dirt and the seat had candy wrappers on it. The dinges in the body had not even been touched. I told them I would NOT take it home this way. The salesmen took it back to be cleaned again. At this point we were approached by who appeared to be the owner. He was very apologetic and pleasant to speak with. After an hour wait the car was brought back to us. The sales person opened all the doors and threw his arms out to "display" the car to ensure it met our standards. At this point I was late for work so we took the car without much inspection. As we drove it home and to my job we noticed it was still dirty- the dash was dusty- and the side was covered in white specks. At this point we were aggravated. My husband took it back and was asked to return it Thursday morning to be cleaned. We returned Thursday and spoke to the owner again who apologized and was very respectful. The vehicle was much cleaner- the dinges in the body were still quite noticeable and much more severe than we anticipated- unfortunately we had no proof the salesmen had said they would be basically gone. So we took the vehicle. We were offered a free oil change and tire rotation but were given nothing in writing and not compensated at all for HOURS of our wasted time. After driving the vehicle for a few days I got curios what was moving around in the back. Imagine my surprise to find all of this- a sock, trash, and child's toy. I am HIGHLY unsatisfied with this dealer and would never go back or recommend any one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Won't buy a car anywhere else

By natimatty on 12/14/2016 at 11:15 PM. Helped by Austin McNamara.

I started with a ram 1500 at this location 8 years ago and recently bought a jeep Cherokee. Owner is heavily involved and gets deals done, my salesman Austin was on of most knowledgeable I've had along with helpful, polite and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

service was great and so was the employees

By JodyB26 on 12/4/2016 at 4:08 PM. Helped by Austin McNamara.

I got the car of my dreams at a decent price. Glad I had Austin to help me achieve this goal by working the corks out and walking me through every step of the way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Austin and Demitri!

By Peggy from PA on 11/13/2016 at 4:17 PM. Helped by Demitri Hooks, Austin McNamara.

Austin and Demitri are two of the most professional and knowledgeable sales people I have ever dealt with in any purchase. At other dealerships I have walked away when they brought out the hard sell tactics and take it or leave it attitudes. Austin and Demitri worked hard to find options to get my monthly payment where I needed it to be. You can't go wrong if you ask for either Austin or Demitri at Lebanon Chrysler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delightful Experience

By Cynthia B. on 11/12/2016 at 6:20 PM. Helped by CJ.

In the market for a 2017 Pacifica and unable to reach satisfaction with our prior Chrysler dealership, we stopped at Lebanon CDJR. We are thankful that we did! CJ helped us reach a financial deal far superior to our prior dealership, valuing an acceptable trade- in for our year-old Town and Country. He walked us through the entire process of ordering the exact car we desired. He kept us informed about the progress of the assemblage of the van and of its projected delivery. The day we picked up our new Pacifica, CJ patiently guided us through the features. His knowledge was so helpful! His courtesy continues as he has called in less than a week of ownership to collect our thoughts on the car, to answer any questions and to offer further assistance. The entire staff that we encountered were friendly and thorough. As we hear of friends and family considering a CDJR product, we will encourage them to visit Lebanon!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By aedwards10 on 11/10/2016 at 6:52 PM. Helped by austin mcnamara.

I had a great experience with Lebanon Jeep, Dodge, Ram, all the employees were very nice right when I walked through the door. I had recently split from my fiancée of 8 years and I finally wanted to get a vehicle that I wanted, and I had always wanted a truck and I hoped this would be my time. I had went to several car dealerships previous to going to Lebanon dodge and got turned away, the salesman knew how much this meant to me and he found a way to make it happen and I could not be more happy with my brand new 2016 dodge ram. its always what I have wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Buying Experience!!

By tyad on 10/25/2016 at 11:53 PM. Helped by Zach Andersen, Gordon Wallace,.

Zach Andersen was a great salesperson. Quickly evaluated my trade and presented me with a fair price, Was just looking and after an overnight test drive I was sold on the new Chrysler 200S. Great value for the money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Zackery R Penewit on 10/24/2016 at 1:02 AM. Helped by Austin McNamara.

Austin McNamara is an amazing salesman. He helped me get out of a vehicle too small for my needs and into the vehicle I have always wanted all at a price I was willing to pay.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job Austin M.

By Adam and Nikki on 10/4/2016 at 9:00 PM. Helped by Austin McNamara, Bryon Spencer, Vicki.

My husband and I were in the market for a new car. My husband really wanted a Charger. After visiting many dealerships and talking to many different salesmen, including one at this dealership, and having not so pleasant results due to bad customer service. My husband convinced me to give it one more shot at Lebanon Chrysler Dodge Jeep. We walked in and met Austin McNamara and had an absolutely wonderful experience and left with the very first car we had looked at when this journey began. Austin was an absolute joy to work with, was honest from the start, kept us informed as the process went along. I can't say enough nice things about him. I will look for him personally in the future to buy all my vehicles from. Vicki, in financial, was so friendly and nice to work with. I have never gotten through paperwork so quickly in my life. She answered all of our questions and got us on our way quickly and proficiently. Bryon, in finance, got us a great deal when every other dealer said it was impossible. Overall, we couldn't be happier with our experience and will definitely be buying our cars here from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices, awesome customer service!

By Emily2016 on 9/19/2016 at 8:53 PM. Helped by James, Lisa.

Worked with James buying a used 2015 SUV. They have competitive prices on vehicles and took the time to work out finacing to meet my bottom line, giving me fair price on trade-in...even though it meant staying 2 hours past their closing time to work out all the details. Went in next morning to sign final papers and turn over car. Quick and easy! Great group of people willing to go the extra mile to take care of customers, both old and new. Would highly recommend to anyone looking to buy! P.S. Always be nice & respectful to your salesmen and they will treat you right! :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Austin!!

By Jodi3011 on 9/19/2016 at 12:33 PM. Helped by Austin and CJ.

I want to thank Austin and CJ for the wonderful customer service and time spent on helping us purchase our new Ram Pick up! We love it! It did not take a lot of time. We were there at the office for a total of 3 hours and drove home in our new Truck!! Thank you to Austin and the rest of the crew for making it so easy and hassle free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You need to check these guys out!

By AprilSwope on 8/22/2016 at 9:08 PM. Helped by Austin, Jerry, Vickie.

My husband and I have been in the market for a challenger and have been to many dodge dealerships in the tristate area. We would either have trouble finding the one we wanted or we were gave the run around, offered a ridiculous trade amount for my trade-in, or just hassled like most dealerships tend to do. We traveled over an hour from Ky to this Lebanon dealership and they had quite a selection of challengers! Austin, our salesman, was professional and very knowledgeable about the specs we wanted for a new car. He found us the perfect car and didn't run around with numbers on us like the other dealerships did! Jerry, the pre owned manager, gave us the best trade in price and handled our case the best of his ability. Vickie, with financial, was always checking on us, smiling, and got us through the dreaded paperwork quickly and proficiently. Everyone there was so friendly and helpful. I would drive 3 hours just to come here. There is no other dealership I would go to if you are in the market for a new or used vehicle!

I would recommend this dealer.