I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we believed that to be the cause. The technicians did not listen to me when I requested that's what they do, and tried to push me into having service done that the car did not need, including installing a new PJB ($500). The service adviser contacted me frequently, which I liked, but never gave any good news. It took my father calling him (I am a woman) for him to understand exactly what we were asking for. After that, they maintenance crew did the reprogram, but it did not solve the problem. They kept my car overnight and eventually called to say that something was malfunctioning and now my door ajar light would not go off. Fantastic. I decide to just go pick up the car and take it elsewhere. When I picked up the car, the locks did not work at all. The technician had disconnected a cable near the PJB to turn off the door ajar light that seemed to also disable the locks. I mentioned this to the technicians, and they hurriedly took the car back and replaced the cable. I tested it again and the locks worked, but only while the car was not running. I still cannot lock the car while it is running, which seems to be incredibly unsafe. I just gave up and paid the $50 in labor to take it elsewhere. When I mentioned the problem to the technician and asked that they fix this problem that they had created, he refused to look me in the eye and told me that "it'll probably cost at least a couple hundred dollars" for them to keep digging and solve this issue that they made. I was absolutely livid. At that point I just wanted to get my car and leave, so I went to pay. The woman at the desk was curious about the low cost of the bill and asked what they had done. I explained the situation and even she said I should take it elsewhere. It's pretty bad when even the employees agree that the service was lacking.
I would not recommend this dealer.
From the moment I walked in the dealership everything went smoothly and I drove away in a new car. And still happy about my choice and my car a month later.
I would recommend this dealer.
Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd purchased five cars of that brand and serviced them at the same dealership, but I'd lost faith. I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one. Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda. It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well. Let me elaborate: • First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me. • With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right. • They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded somewhere with a flat. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers. • Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way. I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor ... and appreciate them." I'm just following my dad's advice. Todd J. Bonin
I would recommend this dealer.