Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

Everyone was super nice and it made buying a car more...

By Roisterr on 10/8/2019 at 12:14 PM. Helped by Tim..

Everyone was super nice and it made buying a car more easier. Staff was really great with us and friendly. From the start to finish.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

After I bought a new car, the Finance Department blew me off

By Nicole on 10/7/2019 at 4:40 PM.

Their Finance people at the Lee's Summit, State Line(KC) and Olathe locations are difficult to get a hold of. I had some questions after I bought my $45k car from the Olathe location in 2017 and have had to call the above 3 locations multiple times over the last 2 years just to get someone on the phone. I am now selling my car and needed to cancel the service , extended warranty and windshield and dent plans. I was told that I needed to come in and sign the paperwork so I went in the Lee's Summit location last Wednesday at 8:45am and no one in Finance was in so the receptionist let me write a message for them. No one called me back. I called the State Line location Thursday and left a message because I work by there and still no one has called me back. The agreement said I can go to any location and they can cancel the plans for me. I called the LS location Thursday and got someone in Finance on the phone and they wouldn't tell me when a good time to come in was, said they are always busy, I needed to bring the car in so they can get the mileage, etc... I felt like I was being blown off because they weren't going to make any money dealing with me. So I went in Friday afternoon and finally met with Eric. He initially tells me that he cannot help me and I need to go to the Olathe location. So I read the first page of the agreement where it stated I could cancel at any location and without a word, he started getting the 1 piece of paper filled out for me to sign. A whole 1 piece of paper and the process took 5 minutes. Then he tells me that this could have been handled over the phone or via email. I told him that I was told it needed done in person because I had to sign it and they needed to see the actual mileage(which he never checked.) I mentioned that Derek, in the office next door, was the one who I originally worked with when I bought the car and Eric says, "Too bad you aren't working with him instead." He was very short, rude and rushed with me. I'll never purchase another car at any of their locations again due to the lack of customer service over the past 2 years plus a couple other issues/experiences that I had with the first car I purchased from them. I always had a good experience with their Service Dept though. Except once when a couple days after I got my oil changed the wiper fluid was empty, so they didn't refill it. Also, now that I'm selling my car, two diff dealerships have asked if they were rotating my tires and I said yes because that was included in the Service Plan I paid for. Both dealerships said it doesn't look like they were because of the wearing on the tires. So maybe they weren't being thorough. The Service Dept were always nice enough though and quick. Maybe too quick?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found in Tony a car salesman I could trust

By cliff on 10/7/2019 at 2:48 PM.

I waited four years for the Gladiator to be released. I went to three dealers before I found a salesman that would listen to me rather than talk and now I am driving the truck I have always wanted. Thanks Tony!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Our whole process was excellent. Rick spent hours with us...

By Nicole on 10/4/2019 at 12:46 AM.

Our whole process was excellent. Rick spent hours with us trying to find us our perfect vehicle and when we weren’t finding exactly what we wanted, he helped us special order it. He stayed in contact with us every step of the way and was super helpful with showing us all of the bells and whistles that our new vehicle could do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and made the buying process very easy!

By Monica H. on 9/29/2019 at 2:53 AM.

Very helpful and friendly staff. They helped find the right car for me with a great price. They go the extra mile for their customers. Overall a great experience! Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Dhohensee on 9/20/2019 at 3:15 PM. Helped by Carlos Barragan.

Went in for a test drive came out with a 2019 jeep renegade i was not expecting them to go above and beyond for us but that is a great team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Grand Cherokee

By lex on 9/16/2019 at 3:34 PM.

After 6 hours of searching for my first new car, Tony helped me find the perfect one! This dealership is very professional, clean and dealers are friendly and not pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By DBERNEY on 9/13/2019 at 11:23 PM.

I could not have ask for a better experience great customer service Nathan is very good at what he does third car I have purchased there

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Keep Cherokee

By LJ on 9/12/2019 at 6:46 PM.

The dealership listened to my needs and found what I was looking for. I appreciate their willingness to work with my unique situation and am enjoying my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!!!

By SAT on 9/10/2019 at 2:22 AM.

Definitely a dealership to be visited for your vehicle shopping/purchase. Price was several hundred dollars less than a nearby dealership. They were willing to go the extra mile!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Brian on 9/8/2019 at 3:08 AM. Helped by Robert.

Great experience from the sales person to the financing Dept they helped us find the car we wanted and find the financing to fit it into our budget

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Lisa on 9/6/2019 at 5:44 PM.

I worked with Nathan he got me a good deal good financing on the vehicle that I wanted. I bought a 2019 Jeep Renegade sport

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest salesman concerned that we picked the best Jeep,

By Love my jeeps on 9/5/2019 at 1:23 AM.

No pressure during the sales process. Wanted us to look at several wranglers, then pick the best fit. No after sale, extras being pushed🙂 Wanted us to leave happy with purchase. Great buying experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Best experience I ever had in any dealership!

By Ep003 on 9/4/2019 at 2:46 PM. Helped by Jack.

The salesman was very informative, gave us all the information we requested and information we didn’t even know we needed! No pressure whatsoever and a super friendly guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices and easy to work with!

By rulookingup on 9/3/2019 at 7:36 PM.

We responded to an advertised price for a Cherokee we were interested in. (Which was the best around in the KC Metro) Our salesman Rick was very helpful and informative and friendly. Low pressure and patient. Even helped my wife pair her phone with the vehicle's Bluetooth and answered all of our questions. Gave a fair price on our trade-in too! Will definitely check back when we are ready to purchase again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car purchase

By Ron Reynolds on 9/3/2019 at 12:53 PM.

An excellent service provided by Lance Welch and the rest of the sales team. No run-around and unnecessary waiting. An over-all good experience.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Service

By Kevchief on 9/2/2019 at 9:23 PM.

The service dept needs to take their time as they forgot to hook up something after they serviced my car now my hazard lights don’t work. Now I have to come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Laid back

By Dylanscharrer on 8/28/2019 at 11:28 AM. Helped by David C.

David was laid back and very easy to work with, all of the staff was knowledgeable and willing to make the process easy and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Crazydoglady on 8/27/2019 at 8:59 PM.

We have done business here for 15 plus years, I always have them do my service on all my vehicles. Always a good group of people

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very good overall experience!

By John and Amy Baldwin on 8/27/2019 at 7:17 PM.

Our salesperson,Greg Ruxlow was very helpful and very knowledgeable. He was not pushy at all and answered all our questions very proficiently. Dakota the sales manager that we worked with was very good at his job, we butted heads a few times coming to an agreeable price,but that is the way the game is played! Overall so far I am satisfied with our experience!!

I would recommend this dealer.