Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful staff, price and overall experience

By Katman on 11/15/2018 at 6:17 PM. Helped by Austen, Leslie, Darryl.

This review is for the sales department- I live in St Louis and had been looking for the right car for a while. I found the perfect 2013 Subaru Forester on LSH’s website and put the car on hold after talking to Leslie. She was very helpful and made the process easy. I flew into KC and picked up the car yesterday. Austen and Darryl helped me to close the sale. They had already detailed the car and prepared paperwork before I arrived. All I had to do was test drive, talk about financing/warranties and sign. The paperwork didn’t take long, they made sure I was 100% comfortable with everything, patiently answered all of the questions I had, (I’m not very knowledgeable about cars and likely asked some stupid questions!) and had me out the door in about two hours. It was not the all day, stressful situation I’ve learned to expect from other dealerships! This was definitely the best experience I’ve had buying a car. The entire staff seemed very friendly and professional. I would highly recommend going to them!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Lack of customer service

By raven893 on 10/9/2018 at 2:56 PM. Helped by Sean Brandt and Nick James.

This dealership lacked communication and customer service. The dealership personnel miscommunication costs me time and a purchase. The floor manager tried to put the blame on me and didn’t work with me after the incident. I wouldn’t recommend Lee Summit Honda to anyone that believes the customer comes first and wants good customer service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick Bundy & LS Honda are the best!

By sketchy1 on 8/3/2018 at 1:59 PM. Helped by Nick Bundy.

I wanted to upgrade my car and stopped by the LS Honda dealership yesterday afternoon. I found exactly what I wanted and got the price that I wanted. Nick Bundy was unbelievably helpful and friendly. I got an incredible deal and enjoyed the sales process. Even if buying a car can take up a decent chunk of time during your day, they made the whole thing enjoyable. The deal I got and the car I got are awesome! I can't stress enough how much I'd recommend Nick Bundy & LS Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Honda Odyssey

By Brooke1984 on 12/22/2017 at 6:47 PM. Helped by Eric Kuligowski.

I met with Eric K. several times prior to purchasing our 2018 Honda Odyssey. I was struggling to decide between the Pilot and Odyssey and on multiple occasions went to the dealership for a test drive and to compare the two vehicles. Eric was full of information and really helped me narrow down what I wanted. He is easy to communicate with and very likable. When it came time to start comparing prices amongst dealerships Eric was very honest throughout the entire process. While I ultimately did not end up purchasing from Lee's Summit Honda I would most certainly recommend them to a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Michael and Jill Podgornik

By Jill Podgornik on 9/16/2017 at 11:49 AM. Helped by Sean Richey.

Sean Richey was an excellent salesperson. He went above and beyond to make sure we were happy with the purchase of our 2017 Honda CR-V.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent visit to Lee's Summit Honda

By Happy1234 on 9/19/2017 at 8:10 PM. Helped by David Cole.

We went to Lee's Summit Honda to look at a CR-V. David Cole assisted us with all the information we needed in a short period of time. He offered to take us on a test drive where he explained the various functions of the CR-V. He was extremely knowledgeable about the car and answered all questions we asked. When we returned to the dealership he asked if he could help us to purchase the CR-V. He did not pressure to commit to anything which was much appreciated. After explaining what we would like to do regarding purchase he led us through the process seamlessly. We enjoyed the new car buying experience instead of dreading the process. I might add that everyone we met at the dealership was friendly, helpful, and pleasant to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Purchase

By kellyclamb on 9/1/2017 at 8:08 PM. Helped by Sean Richey.

Sean was an awesome salesperson to work with! Not pushy or aggressive and probably the most knowledgeable salesperson I've ever worked with. I really feel like he was interested in helping me and not just pushing a sale at the end of the month.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service Center

By gigerjustin on 8/31/2017 at 6:40 PM. Helped by Jamie Rowe-Russo. Karanne Benton, Chris Stevens, Scott Hubbard.

AVOID! DO NOT DO BUSINESS WITH LEE’S SUMMIT HONDA! This past Friday, my airbag indicator light went off and I called Lee’s Summit Honda and scheduled a time to have my vehicle looked at. The following Monday, I arrived at the Service Center at 7 am to do a diagnostic. After waiting nearly 2 hours the Express Advisor, Jamie Rowe-Russo, notified me that the airbag malfunction was covered under warranty and would be repaired at no cost to me. She then listed several issues with my car (crack in the engine manifold that was leaking exhaust into the car’s cabin, as well as some gaskets that needed replaced). She totaled those repairs to$1,600. I plainly explained to her “I can’t afford that. My car isn’t even worth that much. It’s worth $500 tops. In fact, I’m planning on getting rid of it soon.” I was told that a part needed to be ordered to repair the airbag malfunction; they’d need to keep the vehicle and was sent off in a rental car. The following day I received a call that my vehicle was finished and I arrived shortly after back to the Service Center. Upon arriving, I was greeted with a bill for $956. Caught completely off guard, I asked Jamie why these repairs were done to my car without my authorization. She claims I verbally told her to do so. I never once agreed for them to make these repairs and asked for a document that I signed that authorized the repairs. She said “we don’t do that here.” I was dumbfounded. Jamie offered me a credit card application to help pay for the repairs. I then asked to speak to a manager and was introduced to their Service Manager Karanne Benton who could to have been more rude and unprofessional. I explained the situation to her and expressed the miscommunication between Jaime and me. Her response: “Well, we trust our employees and what they say.” I asked her for proof that I authorized the repairs. She couldn’t formulate an answer. Next, I asked to speak to a General Manager and I was introduced to another Service Manager named Chris Stevens. Again, I explained the situation to him. At first he was understanding, and then suddenly turned rude. I simply said “I didn’t authorize these repairs, your assistant (Jamie) admitted that I told her ‘I can’t afford it’, and you don’t have anything to prove my desire to have these repairs made.” Plain and simple. Any manager worth anything would simply say “It’s a miscommunication on our part, we apologize, and we’ll eat the $956 bill.” Instead Chris offered to put my old, damaged parts back in my car! How insulting! I reluctantly agreed because I spent nearly 2 hours there and was late returning to work. I felt cheated to say the least. In hindsight, I should’ve just taken my keys from them and left. The following day, I received a call that my car was finished (replaced with my old parts). I arrived and asked to speak to the highest person in charge at the dealership. I was introduced to Scott Hubbard, who was kind enough to allow me to explain the situation again. He brought Jamie in the office, where again, she admitted that I told her “I can’t afford it. My car isn’t worth that much.” I explained to Scott that he has a gap in his system that needs fixed: the customer should authorize repairs, by signing an itemized service order. Scott told me “that’s what supposed to happen, but even if a customer did sign an order form, we’d still be having this conversation.” Seriously? I asked “why wasn’t I given anything to sign?” “People make mistakes,” was his response. Again, any manager worth anything would’ve offered to remedy the situation appropriately (free oil changes, a Honda credit, etc.). After explaining how he wanted his customers to leave feeling satisfied, Scott made no such offer to make the situation fair for me. I explained to him how bad this was for business. Here he has a customer in need of a new car and he won’t offer anything to appease them. Bad business. I told him “I’d like to, but I just can’t do business with you.” He didn’t seem to care much at all. I wasn’t looking to get anyone in trouble, wasn’t looking to exploit the situation- just wanted to be treated fairly. Guess I wasn’t worth that to them. I won’t be back and I recommend you take your business elsewhere.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Happy With Car

By New Jeep on 8/31/2017 at 1:33 PM. Helped by No Names.

I have owned and loved a Honda Pilot and a Honda Odyssey. In looking for a car for my daughter, I wanted to get something reliable that would take her through college. I ended up purchasing a Honda Civic and we both are happy with the car. However, due to my experience at this dealership, I will never go back to them if I need a car in the future. Even though I was the one purchasing the car, the reps kept addressing questions and answers to my husband. After the sale, they even called him when I personally requested information! I had told them that I was interested in getting a new car for myself and they said they would email me information about special deals or financing options. I didn't hear from them for a week so I emailed them reminding them that they were going to send me info as I was seriously looking at the time and needed to purchase a vehicle.....My husband finally heard back from them a month later when they asked if I was ready to purchase a new vehicle! Well, I had purchased a vehicle, but not from them!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless & Simple with no Stress

By jmeturpn on 8/21/2017 at 11:33 PM. Helped by Sean Richey.

Sean is awesome! He listened to my wants/needs for a vehicle with no upsale pressure. He’s a simple no stress guy who makes sure the customer is satisfied with their purchase. Couldn’t be more content with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great staff, just not the right used car

By Brenda on 8/19/2017 at 8:06 PM. Helped by Sean Richey, Don Franklin.

Sean Richey knows his Honda's! I called and made an appointment to see a used CRV and was assisted by Sean. He went above and beyond to show us everything there was to see on this CRV. Although the car we looked at was a little more scratched up than we wanted so we didn't purchase it, Sean was very impressive with his knowledge and pleasant attitude. Don Franklin, the Sales Manager was also extremely kind and really worked hard to get us into a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Crogers on 8/6/2017 at 6:24 PM. Helped by David Cole.

I had a very pleasant experience. I came in with a very unique situation, which was resolved with the help of LS Honda. I bought a new car and will come back again! Thanks David Cole for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Salesman Experience

By elleirbag on 7/31/2017 at 8:02 PM. Helped by David Cole.

I have had my fair share of dealing with car salesmen and David Cole was by far the best. He was standing outside as we pulled up to test drive a Honda HRV. We were only interested in test-driving which we made clear up front. David was happy to show us the HRV and all it had to offer without pushing the sale. He was honest and very personable. Even after we told him we decided on a different make he was open to answer any further questions about the current or any future car buying experiences. He's a genuine guy that I would highly recommend any and everyone looking to purchase a Honda.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Taken advantage of. Untruthful service manager.

By MaxwellH on 7/14/2017 at 4:23 PM. Helped by Joe.

DO NOT GO HERE. You have been warned. They lied about a "radiator going out" the very first time I took my Civic here. Took it to an auto shop that said the radiator was just fine. Lasted another 7 years until I traded it in. They were pushy about trading the Civic in at the time of the oil change. Fast forward about 8 years. Took my CRV that my mother had been driving to get it maintenanced for my son to drive. $4000 and I got it back with saran wrap covering the windshield wiper fluid and a busted radiator cap and other issues to follow. Honda qouted another $1000+ to fix the CRV. I had it towed back to a shop in my hometown who fixed it for $500. During the CRV incident, Joe had no problem talking with me but would not return my husbands voice mails.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By Bren on 7/8/2017 at 10:22 PM. Helped by David Cole.

David Cole took great care of us! He was patient and not pushy and went above and beyond to help us find exactly what we wanted! And Lee's Summit Honda gave us a great trade-in on our Accord as well as great financing.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Best car purchase experience so far

By jeffb on 7/1/2017 at 1:32 AM. Helped by Jason Garth.

I have purchased at least twelve cars in my lifetime, and this was hands-down the easiest and most painless experience. My wife and I went in knowing what she wanted, but expecting only to look at and test drive what they had on their lot. Because of excellent pricing and suggestions from our salesman, Justin, we ended up making a purchase. Justin was a pleasure to work with. He impressed me with his knowledge of the vehicles and of the process of buying a car, especially from the buyers' perspective. I felt like a guest who deserved to be treated special, as opposed to an opportunity for a sale.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Purchase of 2017 CRV

By DhivM on 6/13/2017 at 6:43 PM. Helped by Leslie, Hector, Erron and Adam (Finance, not sure you can trust him).

Leslie, Hector, Erron did a great job to get me a good deal on the car. But I was very disappointed with the finance department because of two different things and was not sure if Adam was entirely truthful through our conversation: 1. He offered a lower rate when we decided to get the extended warranty. He told us that he could offer a better rate because the banks appreciate us taking an extended warranty and he told that he switched banks because of that. I am really not sure how this works but I am pretty sure it was made up. 2. The cost of the extended warranty, many dealerships offer a better-extended warranty at a lower price. Also, I don't believe whatever he said was on the warranty paper either. The last disappointment was that even though they knew that I was getting the car, they could not give two keys when I walked out from the dealership. They said some one had checked it out and would have to post it at a later date.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Buying first new car

By DawnF on 6/11/2017 at 3:10 PM. Helped by Sean Richey, Kayla Wolff, Adam.

Came in to look at buying my first new car. Sean Richey was great to work with, very personable and professional. He showed us what we wanted to look at was very knowledgable about the features and safety of the car. Kayla Wold took us on our test drive. She was also very knowledgable about the cars and was great about showing us more features. When actually purchasing the car make sure you look up the true car value. They are a True car dealer and having that price point made getting the price we wanted easy. The only thing we didn't like was that when negotiating the trade in value the business manager seemed like he was whining about loosing money instead of just giving us the final offer. When purchasing a pricey new vehicle I don't really want to hear how the dealership is "loosing money". Adam in the business department was great about explaining our options and getting us what we wanted and needed without pushing options that we didn't want. Made finishing paperwork quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kayla and Mike are the best!

By dkelly45983 on 6/8/2017 at 11:30 PM. Helped by Kayla, Mike and Corey.

I have now bought 4 vehicles from this dealership. My main contacts have been Kayla in Sales and Mike in Finanace. Kayla will work very hard for you to get you the best deal in town on any Honda you might be looking for. Mike is excellent in the finance office, honest, trustworthy and straight forward. Sure Mike will sell you aftermarket stuff if you want it, but most importantly, bring him a finance rate quote and he'll beat it and do so honestly and without any nonsense. Kayla and Mike are what keep me coming back to Lees Summit Honda. If you are looking for a Honda in the KC area, give Kayla a call and let her go to work for you then ask for Mike in finance. You will not be sorry and you will wonder why you ever messed around with any other Honda dealer. Lastly, I should add that Lees Summit Honda has a tremendous Service Department. I've worked with Corey in Service and have even taken in non-Honda cars for service there because they are fast, honest and their prices are better than any other service shop I've been to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Madison29 on 6/6/2017 at 8:17 PM. Helped by David Cole, Michael Crutcher.

We worked with David Cole in finding a car. He quickly responded to text messages and phone calls. We were able to buy the car we wanted and get thru the process quickly. David was great to work with. Finance manage Michael Crutcher was also great. He was not pushy, but extremely helpful. Thank you both for your help! I highly recommend this dealership along with David and Michael

I would recommend this dealer.