Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.2  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare purchase

By Car buying on 1/5/2019 at 12:13 AM. Helped by No.

The worst car buying experience ever. I can’t even begin to describe the nightmare that my wife and I went through. I’ll sum things up from a quote from the store manager, “ if you need to go online to leave a negative review , then that’s what you need to do”.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great! Great! Great! No pressure, helpful.

By tjtodaro69 on 12/1/2018 at 12:09 AM. Helped by Sergio Murillo, Gervais Ford, Deandre Clark, Paul Gosal, Jordan Roscoe, Reggie Blackman, Courtney Goodwin and Dylan Lett.

I went to the dealership thinking that I would get pressured. Soon after I arrived I realized that wasn't going to be the case. Everyone was very nice and very helpful, going out of their way to help me and answer all of my questions. My auto buying experience was a great one! I'm still in shock! Thank you Legends Honda team!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 4runner from them

By jakebarbrik on 10/17/2018 at 3:01 PM. Helped by Amber Valencia.

Went in on Saturday October 13th to look at a couple used Toyota 4runners. Met with Amber Valencia and she showed us what we wanted to look at and let us do the test drives. In less than an hour and a half we drove away in our new to us 2017 4runner. Very happy with the service we received from Amber and everyone else involved in the transaction. We also traded a vehicle in and feel that they were very fair on our trade in price. Thanks Legends Honda!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

poorest customer service ever

By Oscar on 6/4/2018 at 4:42 PM. Helped by Nick Bross.

I have given this rating due to the experience I had with the service manager . When ever you have a dissatisfied customer that responds to you that they will never be back and the response is " good" ......that manager has no people skills whatsoever.

I would not recommend this dealer.

Overall Rating

4.6  

3   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Force

By KansasKing on 4/26/2018 at 12:20 AM. Helped by Shawn, Shane, Pardeep.

5+ Star for Sales team. Great experience. Works well with customer. Had lot of issues with paper handling staff (title and registration) but sales team came to rescue and fixed the issues. Shawn, Shane and Pardeep make a great team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2015 Honda Accord

By Barbara J Whiteside on 3/4/2018 at 5:51 AM. Helped by Aaron was the product specialist. I don't remember the name of the sales manager or the young woman who completed the paper work. This was on Saturday, March 3, 2018 between 3:00 and 5:00 p.m..

I was impressed with the customer service, the knowledge of the sales representative, and the professionalism of all of the staff I dealt with. We had been looking at cars for only a few minutes when a sales representative (I think they call them product specialists) who was helping another customer asked if we were looking for a specific make and model of car. When we told her we were interested in a used Honda Accord, she directed us to the location on the lot and told us she would find someone to help us. In a few minutes a sales rep/product specialist met us, took information from us and asked us to follow him inside so he could search their inventory to find what we were looking for. There was no pressure to purchase. He was able to answer all of our questions and if he wasn't certain about the answer, he looked it up. I felt like I was being given all of the information I needed to make a decision, but not pressed to buy. When I decided to buy, the sales manager found the best interest rate for me. He explained that since the factory warranty on the car had expired, I could purchase a warranty that provided essentially the same coverage the factory warranty provided. The price was reasonable, I was, again, offered this product and told the advantages of having it but not urged to purchase it. This was probably the best car buying experience I've ever had - and I've bought several cars in my lifetime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Netshawb on 2/28/2018 at 5:50 PM. Helped by Deandre, Alison, Shawn, Esmerelda.

Thank you Legends Honda fora stress free buying experience! I happily recommend your dealership! Alison, Deandre, Shawn and the product specialist (Esmeralda?) were wonderful and made the experience fun! Thanks again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience leasing a new 2017 Honda Pilot

By stevem on 1/14/2018 at 8:45 PM. Helped by Adam Hougland and Kevin Soc-Leiva.

I had a wonderful experience leasing a new 2017 Honda Pilot from Legends Honda. I contacted three Honda Dealers and found Legends to be the best. I handled most everything through phone calls and E mail. I then went into the Dealership and met with Adam and Kevin. After a review of the paperwork was everything it should be. No misrepresentation at all. In fact Adam worked a few other things into the transaction so that my Pilot would have everything similar to my 2011 Pilot. This dealership was wonderful to work with and I am already planning two additional Pilot acquisitions and a Toyota Avalon purchase during the next two years. This is the go to Honda dealer in Kansas City.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

They make you their number one priority.

By Kbdickens on 11/2/2017 at 3:47 PM. Helped by Deandre, Jordan.

I recently purchased a vehicle from legends Honda. Deandre and Jordan were exceptional. I definitely recommend them, they will go above, and beyond for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Juttering has been resolved!

By EBishop on 10/24/2017 at 10:53 PM. Helped by Alec and Ryan.

Alec you are amazing! I do believe that you have resolved my problem! So far the car seems to be running just fine! Thank you so so much!!! I appreciate you taking all the time to find the issue! You guys have gone above and beyond to diagnose the issue and resolve it to my satisfaction!! Highly recommend Legends Honda, I only go there! Erika Bishop 2014 Accord Coupe “Bianca”

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxed, Courteous, Wonderful Experience

By Paul Gerling on 10/15/2017 at 3:28 PM. Helped by Ethan Lemon, Katie Wilson, Jordan..

Ethan Lemon, a fine young man, took me through the process of leasing a car. He showed me several different models and styles in my price range. He explained the controls on my test drives and took an interest in me. I had a very pleasant experience learning about my financial options.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Happy to smile

By P Crocker on 9/21/2017 at 10:02 PM. Helped by Donald Franklin.

Salesman was all to kind to smile to my face while drawing up a worthless Mechanical Repair Service Contract for $2300. He said it was good for two years, but he never said that it dropped off after 24,000 miles had been exceeded. He quickly handed me off to the slick sales manager who was all too eager to get me to sign all the papers without having time to read them. I will NEVER do business with Legends Honda or Legends Toyota ever again and I urge you not too either!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

used car purchase

By useccarbuyer on 8/17/2017 at 4:13 PM. Helped by Lauren Mortsolf, Josh Flynn.

Simple process. I test drove car and within 20 minutes was done with paperwork. I came back later in the day to pick up car and they had remaining paperwork ready. Overall car purchase took less than 1 hour!! Very happy with Laruen Mortsolf and Josh Flynn. I would definitely recommend dealership and will be back to trade in our honda minivan when the time comes. Easy, no pressure process.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Huge letdown

By Insearchof... on 8/11/2017 at 3:12 PM. Helped by Adam Hougland and Kevin (product Specialist).

Full disclosure: I am in a bankruptcy. So, knowing it will be difficult to get financing, I emailed first questioning about available lenders. Immediately I got a response that left me very hopeful, as Adam was the first sales manager from a dealership that asked upfront if I had an Order (I did). So I arrived on Saturday and proceeded applying. Adam was aware of my situation, and knew what I could afford and he worked really hard to get me into a good car that would last me. But, due to the bankruptcy and it being a Saturday at noon, I was told the banks wouldn't finalize the authorization until Monday. So I had to leave without a car but feeling very hopeful and appreciative of all his effort. Monday came and I was let down. No contact whatsoever. Adam had the day off (and I already had been told someone else would likely be closing). I had to call back twice to finally be told that I had to put a large sum of money down before they'd sell. As I was told on Saturday I wouldn't have to put anything down, and that all that was needed was the authorization and everything else was approved, I felt really angry and bitter. I knew the play-by-play would require something down, but Adam already knew my limit. I informed the salesman that had finally called me back at 4:30 that evening that I could only put down so much, and he responded he'd look into it. Radio silence. The following day that car that Adam had tried to get me had been listed as sold. Overall, this was a very humiliating and bitter experience. There was no true follow-through and the lack of communication with me is unforgivable--every time my credit is checked in my bankruptcy, my scores go down. I fully realize I have a difficult financial situation to navigate, but that doesn't mean I should be treated with any less respect than any other customer. I don't think I'll ever be able to recommend this dealership to anyone, but I also don't want to short change all the work Adam (and Kevin) did. But, now I have to look again, and get my credit dinged again by another dealer because this one let me down.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Courteous

By Pleasant Experience on 8/5/2017 at 9:48 PM. Helped by Allison Her, Jeff Creach.

Allison Her and Jeff Creach were very knowledgeable proving helpful information about the CRV we were interested in purchasing. Allison pointed out the features of the vehicle bringing us up to speed on the options available on the CRV we were considering buying. Jeff was very helpful when it came to completing the necessary paperwork. Before we drove away from the lot in our new ride Allison went through showing us how to setup and use the different features the model of CRV we chose had to offer. We found this very helpful. Both Allison and Jeff made our car buying experience pleasurable.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely pitiful service

By beefysgf on 8/4/2017 at 2:38 AM. Helped by ADAM.

Ok it could have been an easy sale. I got there they hadn't even cleaned it and I was already basically I want it. I put deposit down... After a week of being told all sorts of things and not being satisfied I totally took deposit back and went elsewhere. Be aware the salespeople don't want to sell cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Great experience on 7/5/2017 at 3:49 PM. Helped by Steven Jackson.

I went with my daughter to look at new Honda's and Steven Jackson made the experience pleasant. Both Steven Jackson and Steve Boissonneau both worked to get my daughter the best deal possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Legends Honda is AWESOME!

By Robin & Jim Cox on 6/23/2017 at 4:07 PM. Helped by Joshua, Jon.

Excellent service and attention to detail from Jon and Joshua. Thank you both for getting me into this fabulous car. Couldn't be happier with the dealership or my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By G.B.123 on 5/31/2017 at 10:23 AM. Helped by Allison Her and Jeff Creach.

We went in looking for a used CPO Honda Civic for our daughter. We were looking at cars when Allison Her, Product Specialist, approached us and asked if we needed help. She took us for a test drive and helped us decide on which car to purchase. Allison connected us to Jeff Creach, Sales Manager, to help us finalize the deal. We had a great experience thanks to Allison and Jeff. We would highly recommend taking a look at Legends Honda for your new or used car needs. Thanks Allison and Jeff for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great used car buying experience

By sycamoreguy on 5/27/2017 at 5:38 PM. Helped by Allison Her, Adam Hougland.

I went to Legends Honda looking for a specific car. Product specialist Allison Her and Sales manager Adam Hougland were very friendly, helpful, and professional. They made the car buying experience very easy and stress free. I would highly recommend Legends Honda.

I would recommend this dealer.