Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.7  
Overall Experience
4.3  
Price
4.5  
Quality of Work
4.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It's All Good!!

By Connie1965 on 10/19/2017 at 9:33 PM. Helped by Rob, Will, Brian Kates.

Went in to get oil changed on my 2015 Kia Forte-5 and left with a new 2017 Kia Niro which I love. Basically a hassle free experience. Everyone listened to me and had all the patience in the world to work out the best deal possible. Thank you Rob from Mount Pocono..and Will and hey the guy who c omprised on the remote start just to name a few..I think I'm going to love this car..heck I loved the one I traded.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Unexpectedly nice experience!

By posy on 10/10/2017 at 1:26 AM. Helped by Robert (Bob) Arbochus, Will.

We went to Lehighton Kia to look at a truck in their used lot, not planning to buy without checking other dealerships. Bob Arbochus came out to help us and was so impressive and nice we came back the next day and bought the truck from him. My husband told the Sales Manager that Bob was "top shelf" - this was our best, easiest car buying experience in many years! We were impressed with all the people we dealt with while we were there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free

By Sis T on 6/2/2017 at 12:06 AM.

If you are looking for a nice experience when purchasing a vehicle..look no further. Michael Jordon will make your dream car possible. He is highly motivated to please..As a result of his undivided attention to your needs.. surely you will not be going home without a new set of wheels..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Jordan is the man!

By Jessica Raimundick on 5/22/2017 at 11:19 PM.

Michael and I have been in talks for over a month because i was unsure of my route for a new car. I even changed my mind midway through my purchase and he was still perfect. Not like a salesman, but a human being. He didnt get upset when we needed to redo paperwork! I traded in a soul for another soul because i fell in love with it all over again. Thanks Michael, youre the best, most patient and non-pushy person I have ever dealt with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place. I keep coming back

By Remismama on 5/20/2017 at 8:17 PM. Helped by Not sure think his name was Scott in sales..

The people at Lehighton Kia are wonderful. Both sales and service. Never have I experienced such a friendly atmosphere. They make you feel like family helping out you in the car of your dreams. Michel Jordan wax wonderful. Wish I could remember more names. All were fantastic. That is the third Kia I bought there and will keep coming back because of the respect they show you. I will never get service anywhere else. I will never buy anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Good experience

By Treig on 5/20/2017 at 7:02 PM.

Very friendly and cooperative Everyone in the place went out of their way to help me acquire a newer mor reliable vehicle. More than satisfied

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They did the impossible

By Bailey2015 on 5/20/2017 at 10:57 AM.

Michael & his team did what I thought was impossible. With no credit after a divorce, they put me in the car of my dreams. They never once looked down on my situation. Instead they were encouraging and supporting. They made it clear and easy. Michael and Lehighton Kia have earned a customer for life!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Epitome of used car salesman

By mygrain59 on 4/24/2017 at 8:17 PM.

these people deserve NO stars. they actually deserve negative stars. Dont expect any kind of help from them. I have been calling for over 2 months now waiting on a gap insurance refund. Only to get no answers. Nothing. It was $300. which is alot of money to me. they suck. guess ill have to take off of work and drive an hour just to yell at someone, because obviously they will not return my calls. they are too busy selling cars to deal with their existing or former customers. Dont buy anything from them, seriously save yourself the hassle of having to deal with them. they are like used car salesmen. They only care up until the ink dries on their sales and bank forms. Then you are garbage, nothing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience.

By Cindy1955 on 11/14/2016 at 10:09 PM. Helped by Michael Jordan and Mr. Grey.

Michael Jordan and his boss Mr. Grey, help my husband, Tim and I with buying our new Sportage. They couldn't have been more helpful and understanding. The whole experience was stress free and great. Michael has got to be one of the best car salesman I have ever encountered in my life. Just so personable, kind and understanding. He couldn't do enough for us. He was the best and Mr. Grey too. Can't think of his first name, but he was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new Kia

By sheila129 on 10/29/2016 at 4:46 PM. Helped by Michael Jordan.

The sales rep, Michael Jordan was very professional and was great over all. He made buying this car fun and it was a pleasure to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went out of their way to help us.

By Lisa123 on 10/26/2016 at 10:29 PM. Helped by Michael Jordon Brad Nevenglosky.

Was having a problem with low credit, and was afraid I would lose my car. They went out of their way to help me keep my car. Michael Jordon was awesome with extras.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Snavek37 on 10/22/2016 at 4:48 PM. Helped by Michael Jordan.

I would highly recommend Kia Lehighton - Dr Michael Jordan was great to work with on my purchase of a 2016 Forte EX . It was a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd new KIA from Lehighton KIA

By Valheimbach on 10/20/2016 at 7:50 PM. Helped by Michael Jordan.

Excellent service. I came to get my car serviced and ended up leasing a new one! It was a great experience--It's our third one!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Lease 2017 Sorento

By Sgt on 10/18/2016 at 6:17 PM. Helped by Dave Andrew.

We decided to look into leasing a new AWD vehicle and stopped at Lehighton Kia. They showed us many options and went out of their way to find the vehicle for us. Dave brought us several cars to look at and when they didn't quite have everything we wanted they worked to find us one that did. They said they were able to find a car that had everything we wanted. We were told it would have all the options of the car we drove plus 3rd row seats. Unfortunately the car that was delivered did not have an option we wanted. And we did not notice until after we signed the contract . At which time they weren't willing to make good on the original promise. I would make sure that you get any promises in writing and before you accept the vehicle make sure they have fulfilled their promise. Our mistake was in trusting their statement that it had everything in it and not verifying it first. We also had a discrepancy between the actual mileage and the mileage on the paperwork. Again, don't trust what they say but check everything yourself.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By alwaysito on 10/14/2016 at 10:35 PM. Helped by Michael jordan.

Overall experience was great fast easy and friendly I got more than expected. Staff made sure I was fully knowledgable about vehicle I purchased. I am satisfied with my day here.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

A Matter of Trust

By PAKIA2014 on 1/7/2016 at 4:10 PM. Helped by None.

I drive 20 miles to bring my Kia vehicle to Lehighton because I trust that their service would keep my vehicle in perfect driving condition. Every time I go there to have my vehicle serviced, I go over the multi-point inspection list afterward to make sure everything was checked. I put my trust on those check marks. On January 5, the temperature had dipped to the single digits and I noticed my Tire Pressure Monitoring System was permanently lit. I called Kia Lehighton and the person I talked to already knew what I was calling about. Apparently, I was not the first customer to call that day. " Are you calling about the horse shoe with an exclamation point inside?" she asked. Anyway, she assured me that the problem would go away after I have driven my vehicle a few miles. She told me that I could go to the dealership but I felt no need to drive 20 miles just to take care of under-inflated tires. I went to a gas station to take care of the problem myself. When I got there I found out that I couldn't open the cap of the tire valve, even when I tried to use a pair of pliers. I called up Kia Lehighton again and asked to talk to a service advisor. He told me to just do it gently so that the cap will not break. I went home and took out my WD-40 and wrench to gently remove the tire valve cap. When I finally got them off, I noticed that all four tire valves were covered in a white powder, which suggests that they have not been opened for quite some time. It has not been a month since my last service and when I checked my receipt, the "check tires/measure tire thread depth" was indeed checked. This did not agree with the powdery deposit in my tire valve. A year ago, I agreed to put nitrogen in my tires. I paid for that service because their flyer said " with nitrogen it can take six months to lose 1.5 psi." Since I have my car serviced about 3 times a year, I didn't have to worry about low tire pressure anymore. That is, if the dealership actually did the multi-point injection. I went back to the gas station to pump air into my tires. The air pump had a digital display that shows the initial pressure in the tire and stops automatically when the set pressure is reached. All my tires registered an initial pressure of 30 psi. My recommended tire pressure is 33 psi. If my tires lose 1.5 psi every 6 months, then it is safe to assume that my tires were not checked during my last service. Perhaps they were not checked after I put nitrogen in my tires a year ago.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

never mind

By mweiseman on 2/28/2015 at 4:44 PM. Helped by no one.

I have no opinion of the dealership. the salesperson was friendly and did all they could for me. i did not get a car from this dealer in the end. very disapointed by experience.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service, not serviced

By Mike on 1/10/2015 at 2:45 PM. Helped by service writer.

Dealer service personnel were honest and up front on what they found. Needed and requested service was of top quality and right the first time. Noticeable difference when I received the vehicle. There was a follow-up call regarding service. Price was reasonable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job kap

By Bobjones443 on 11/21/2014 at 3:14 PM. Helped by Joe Kap Kappel.

Joe Kappel was a pleasure. Guiding us through this process step by step. I already sent him 3 customers. My original appt was with another salesman there. Joe approached us and our experience was fantastic. Thank you

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst dealership ever

By skrausff29 on 6/3/2014 at 5:04 PM. Helped by service department.

I purchased my van and was told they would do what it takes to seal the deal so we asked for an extended warranty and they claim they provided a bumper to bumper warranty. After overcharging us for the van the warranty doesn't even cover anything. I took my van in bc the check engine light came on they fixed the problem then I had an exhaust leak, the ac stopped working and the transmission had a clunk. We called up and explained what the van was doing we took it back and they said the ac was our fault from our driving they didn't hear the exhaust leak which it was very loud and the transmission was normal which all of the problems were bs being my husband is a class a technician. So we asked about the warranty we got and it doesn't cover ac...after being told it was bumper to bumper. After the warranty explanation and my husband questioning them about why their story changed on the ac not working the service manager hung up on my husband. Very unprofessional and do not recommend them to anyone...STAY AWAY FROM THIS xxxxTY PLACE!

I would not recommend this dealer.