Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.7  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Dan_FXST on 1/27/2018 at 5:04 AM. Helped by Sara Reed, Angel Ortiz.

I had a very good purchase experience with Sara at Leif Johnson, she was patient, addressed all my questions, returned my calls etc. I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BLESSED!

By Curtina1974 on 1/13/2018 at 7:47 PM. Helped by Dennis!!!! Marcus!.

Dennis was a wonderful salesman! He was quick and made sure that I was satisfied. The other staff was very nice and helpful as well. I had a great first-time experience with Leif Johnson Ford!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

a caring sales person at truck city

By farsider on 12/29/2017 at 7:19 AM. Helped by Russell Davis.

Russel Davis at Truck City Ford in Buda Tx was so helpful and efficient. He took care to locate & bring in just the right vehicle, to provide good photos, specs, and car fax reports, and mostly he undertook to look out for my concerns and interests during the process. Just hours after we met I’d bought my new used car. Thank you!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Fuel problem

By Robert D82 on 12/27/2017 at 3:00 PM. Helped by John Teller, Keith Anders, and Russell.

John Teller and the Leif Johnson Ford family went far and beyond to ensure great customer service. That is what true professionalism is like.# blessed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It's new to me 2015 Ford F-150

By jwiggins4 on 12/13/2017 at 4:06 PM. Helped by Bryan Goodwill and Bernardo..

Found the truck online at an affiliated dealership. They were quick to retrieve it to the Leif Johnson Superstore on Ben White. I have dealt with salespeople from their Truck City Location and the Koenig Lane location. The people at the Ben White location are preferable to the others. After a couple of negotiable communications they ended up stepping it up to make me a deal I couldn't pass up. I was treated as if they want me to come back and buy another car from them and if that opportunity arises I will.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positively Memorable

By Yoliy Gamboa on 11/6/2017 at 8:15 PM. Helped by Jo Ann Bustamante.

Leif Johnson Ford is the best dealership. I highly recommend my sales rep. Jo Anna Bustamante, she was very helpful, patience, and exceeded my expectations.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Best experience I have ever had at a Car Dealer!

By Carol R on 9/22/2017 at 11:32 PM. Helped by John Garrett.

I needed to sell my vehicle fast because of financial issues. John Garrett (buyer) made me a fair offer and was able to expedite the transaction so that I was able to trade my vehicle for a check the very next day. He stuck by his original quote (no deductions for low blinker fluid, non matching valve stem caps or other made up things like that!;) ) During the 2 days, John was very responsive with his emails and call backs. I was waiting for the deal to blow up, strictly because it went so smoothly and a car dealer person was very nice and helpful (that's always my 1st clue that that I'm about to be eaten by the sharks!). Thanks for restoring my faith in Car Dealers! My next vehicle will be purchased from Leif Johnson Ford (hopefully sooner than later)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying a used truck

By happy cowboy on 9/5/2017 at 3:50 PM. Helped by Clearance King , Dave Christinson.

I was looking for a truck to tow our fifth wheel camper . I looked several different dealerships and finally found the one I need at leif Johnson ford in north Austin . the salesman was very helpful would buy again from clearance king very happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017 F150 Platnium, Best truck buying experience I even had

By 2017 Ford F150 FX4 on 8/29/2017 at 7:03 PM. Helped by Thomas Almaraz, Amanda Lindsey.

Thomas was my salesman, great guy to work with, no pressure salesman, gave me a upfront out the door price , witch was surprising as seeing most dealers want to get you in the door, and see what you trade is, or how much you can afford for a monthly payment before they give you the out the door price. I walked into the dealership knowing that the truck I was looking at was the best price around with all the options I wanted. One of the things that I really enjoyed was the test drive, Thomas took me on a long route that included the highway and some back roads, he more interested in letting me see how the truck drove, handle and showing the features that the Platinum had, than rushing me back to make a deal. Thomas went beyond just showing me the price, he took the time to break down, and go over the extras. When it come time to discuss the trade in, they didn't low ball me, witch was surprising, they came back with a fair price, and after a little haggling we made the deal. At no time did I ever feel like I was pressured to buy, or during the finance part, I wasn't even pushed for all the extra's, like under coating or extended warrant. Even the Finance Department was a great experience. After the finance was done, Thomas made sure I got with the tech guy to go over all the options the truck had, This is the first time in I ever had this, I always had to get the manual out to find out how things worked. My over all experience with Leif Johnson Ford and Thomas was GREAT !!!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dishonest Dealer

By dissatisfied customer on 7/7/2017 at 1:59 AM. Helped by Juan.

Vehicle sold to me had an mechanical issue with the engine. Took car back with mechanical issue within the first week, was told that the service department did not find any problems. I was told that the Ford ESP warranty would cover any issues. The Ford ESP purchased was a joke. The warranty company wanted me to pay to tear down the engine to diagnose the problem. Leif Johnson staff lied and said that the car did not come back in the first week and they stated that I never contacted them. I had contacted them multiple times regarding the issue. After the vehicle was traded in to another dealer, it took Leif Johnson more than 6 weeks to cancel the Ford warranty. The warranty was cancelled after contacting the dealer 3+ times a week for the 6 weeks. Avoid Leif Johnson at all costs. There are more reputable dealers out there who care about the service they provide and customer satisfaction.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Buying cars can still be fun!

By Jx5austin on 5/25/2017 at 4:24 PM. Helped by James Billington and Chad Christian.

I like to buy cars. I like the experience. I don't like BS, though. It was a pleasant surprise at the professionalism and helpfulness that James Billington (and Chad Christian) displayed in my recent purchase. They knew everything about the vehicle that I wanted to buy, including the history of the truck and what the market is for similar vehicles. No pressure and come ons. Just straight forward car dealing. They also handled all that could be handled over the phone or email and saved me a ton of time. I appreciate that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2 words: MELISSA MARTIN!

By ache2bake on 4/28/2017 at 6:08 PM. Helped by Melissa Martin.

I don't know where to start but I know where we ended up! Extremely happy with the service provided and the SURPRISE delivery of the vehicle to my spouse on the job! Melissa Martin is patient...so patient in fact that she worked with me for 6 MONTHS! Did I mention I have never purchased a NEW car before? That in itself was scary but Melissa reassured me all along the way that she'd be there for me when I was ready. And she was and she checked in now and then. Everything we discussed was via email. Quotes, financing, offers to bring a New Ford Flex by my workplace just to look at it. Who does that?! We didn't even meet in person until about ten days before I took the plunge! She even brought in a used Flex I was finally considering due to cost from another location very south. I liked it but the more I thought about it the price wasn't that much different overall for a new Flex. I also was VERY picky about the colors. I wanted Black, Charcoal cloth interior , and no fancy extra unnecessary items. She brought in what I wanted from a third location and had it waiting a day early for me. The exact colors with 3 extras I actually was thrilled to have; a backup camera we didn't think existed on that particular trim(initially I thought a backup camera was a distraction), roof rails, and a fancy get-back-in-your-vehicle-if-you-lock-your-keys-in-it-thingamadoodle. Oh and paperwork took about 20 minutes at the most. Overall, Melissa was the reason I bought from Leif Johnson Ford. I even sent 2 coworkers to her that were in desperate need of a vehicle months before I purchased the car because I was confident she could help in some way. Melissa is patient, caring, likes some of the weird stuff I like and was in no way surprised that my potential trade-in vehicle was black, had a gray interior, and had a full-sized skeleton in the back seat. And that was another thing. Honesty. She knew my trade wouldn't fetch much and was upfront about that. SO, go to Melissa, at Leif Johnson Ford on Airport. If she doesn't have what you want there, I'm sure she will find a way to get what your looking for. And if she can't, she'll tell you straight up. Thanks again Leif Johnson Ford, but in all sincerity, 99% of that is to Melissa Martin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought my dream car

By Laurie Woods on 4/9/2017 at 1:31 PM. Helped by Jo Ann Bustamante.

Jo Ann Bustamante and the team at this dealership were superb with their customer service, doing everything they could to make things happen. Their determination to work with me I getting what I needed was impressive. And I got to drive away in the car I wanted. Thank you so much for making this happen. Laurie woods Leander, Tx

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob russel is da man

By NastyNastyThug on 4/3/2017 at 9:53 PM. Helped by Bob Russel.

Very patient, helped me for like 8 hours. Also he let us eat around his area and there was a kid and he didn't mind it crying.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience and Service

By LucyR on 2/7/2017 at 4:10 PM. Helped by Angel, Clarence, Ryan.

Great Service with my first and second car with Leif Johnson. It was a great experience when I bought a car for my son that it was no question to go to Leif Johnson when I needed another car for me. I recommend Leif Johnson to anyone with confidence. LucyR

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

car buying experience

By BRUCE WATERMAN on 2/1/2017 at 12:53 PM. Helped by james billington.

I just bought my 6 or 7th car from Lief Johnson since 1990. they always give me the best price. I have worked with James Billington on the last 3 and i know that i can get with him and get exactly what i am looking for without any bs. I highly recommmend you try LJF and James before you buy anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First official new car

By Eleana on 1/27/2017 at 5:02 PM. Helped by Melissa,Gordon,Isaac.

I had a Great expirence with my first official new car thanks to melissa Martin! She Helped me get a car on New Year's Eve after I called and told them my car just went out and I have to be at work Monday. She Even let me bring my dog in with me so she didn't have to sit in the car in the cold. I Will keep using her in the future. Thanks to Gordon and Isaac as well for working with me! Great people and great company to deal with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By jecossey on 1/25/2017 at 7:23 PM. Helped by Bryan Goodwill.

Great service from Leif Johnson. They took the time to listen to us and fill our needs. Bryan was very patient with us and our 2 year old Daughter who was not happy that day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Jo Ann

By Amos43 on 1/11/2017 at 7:44 PM. Helped by Jo Ann Bustamante.

I highly recommend Joann Bustamente if you are looking for a honest, professional and knowledgeable sales person. She was very knowledgeable about the Ford Explorer we were interested in. I called her and told her the ones we were interested in and when we got to the dealership, she had them pulled up to the front. The financing was easy as well. Once we made our purchase she was always and still is available for any questions or concerns we have. Great Customer Service Jo!!!! Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Vehicle Buyiing Experience

By dgl on 1/8/2017 at 11:56 PM. Helped by JoAnn Bustamante.

My wife and I purchased a 2015 Ford Escape from Lief Johnson in December 2015. It was the smoothest, easiest, fastest vehicle buying experience I have ever had. JoAnn Bustamante was a wonderful salesperson who listened to our desires for a new vehicle. She was not pushy and provided options throughout the process. She explained the features of the vehicle completely to our satisfaction!

I would recommend this dealer.