Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
3.8  
Price
4.3  
Quality of Work
3.8  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DECEPTICE BUSINESS PRACTICES

By DM on 6/13/2017 at 3:03 PM. Helped by Carlos Cornelio, Ryan Fisher, Chris St. Clair.

I purchased the vehicle on Monday, 06/05/17 after work at approximately 6p. It was a terrible storm. When I got in the vehicle, there was on ¼ tank of gas. I asked Carlos about the amount of gas. He stated, “We don’t put gas in vehicles.” The rest of the week was cloudy. On Saturday, June 10th, at approximately 5p, (the first sunny day after the purchase, and the 5th full day of me having the vehicle), I saw there was paint discoloration due to letter markings on both front quarter panels and the driver and passenger door, from the previous owner, which read “Madam Gentry XXX”. IF I, AND OTHERS, WERE ABLE TO SEE THIS ON THE FIRST SUNNY DAY, SOMEONE AT THE DEALERSHIP HAD TO HAVE SEEN IT IN THE MONTH IT WAS AT THE DEALERSHIP WHICH IS DECEPTIVE BUSINESS PRACTICE. I called the dealership around 7p. My call was not returned. I called on Monday, 06/12/17, the 7th calendar day. I spoke with Mike Cogan and told him of the situation and I wanted to return the vehicle because of the faded markings due to their 7 day return policy. Mike told me he would get back with me. He did not. Carlos called me back. I explained everything to him. He told me he would have to get with the manager. Carlos called me back and stated it was too late to return the vehicle because it was the 8th day. I told him, this was not the case because they were closed on Sunday. If they had been opened on Sunday, I would have done so and I should not be punished because the dealership was closed. Carlos then had manager, Ryan Fisher call me. Ryan also stated it was the 8th day. I explained I had spoken with 2 other dealerships who offered a 7 day guarantee and the industry standard was from the time on the date of vehicle purchase to the time 7th day. I stated I was being punished because I could not come until after work on the day of the purchase (which took a whole day away) and they were closed on a weekend day, which makes it 6 days ability to return, not 7 days. Ryan then told me they held the vehicle for me and they had many people interested. I told them this WAS NOT the case. I was SPECIFICALLY told by Mike and Carlos it could not be held and I understood and if an offer was received they needed to sell. Ryan then said they could paint where the lettering was located. I told him I have knowledge of painting vehicles and the color of the vehicle, red, could not be matched because of sun fading which occurs over time. I told Ryan if they painted the whole area and guaranteed it for a period time, I would consider this option. I drove the vehicle to the dealership and showed Ryan the issue. He stated he saw the writing and had never seen anything like this. We again had the 7th day return and the painting issue conversation. Ryan stated he discussed my issue with the Used Car Director, Chris St Clair and Chris told Ryan it was the 8th day and they were going to do nothing. I left the dealership and called Chris. I HAVE NEVER BEEN TREATED TO RUDELY AS A CUSTOMER. CHRIS WAS RUDE AND ALMOST TO THE POINT OF BELIGERENT. He told me I should have brought the car in Saturday, it now the 8th day, and there was nothing he could do. I AGAIN explained the situation. (Ryan, I learned, had misrepresented the conversation he and I had to Chris.) Chris said he would only buff it and if it didn’t work, this was all they were going to do. I NO LONGER WANT THIS VEHICLE, AS I STATED TO CARLOS, RYAN AND CHRIS. I WAS TOLD BY ALL IT WAS THE 8TH DAY, BUT THEY WERE CLOSED ON MY 7TH AND I AM BEING PUNISHED.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Personable, no pressure sales-very pleased with my new SUV!

By familyguy on 10/26/2016 at 8:31 PM. Helped by Sheilanova MyV, Dan Lamar.

My wife and I needed a more economical vehicle and spent several days shopping the internet for one and decided to start our journey at the 1st of 5 places we had on our list. Suffice it to say, we never left the south store as Sheila went out of her way to accommodate us. This included a trip from the south store to Riata in Manor to test drive 3 different vehicles that fit our needs. Once we narrowed our selection, we drove back to the south store in what would end up our final selection and purchase. I appreciate that she extended her day by 2 hours after close to help us out plus "spotted" us the vehicle for the weekend to test drive. Closing the deal would resume on Tuesday. Sheila plus Dan Lamar (manager) were very patient with us. They allowed us the opportunity to peruse the paperwork overnight and we closed on the next day. I appreciate the "no pressure" sales and their willingness to stay late to answer our questions. They even extended the "spot" by an extra day with no obligation. We were very pleased with the vehicle and with the whole sale process. One minor exception with the "spot" was that our extended warranty started with the mileage on when they spotted us the vehicle and not at the mileage at final purchase signature. Other than that, all was pleasant.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Needed an upgrade and a solution was accomplished

By happycar42 on 8/6/2016 at 5:17 PM. Helped by Dan Lamar, Sheila Nova.

We enjoyed our visit there and walked away with all our needs met and We were handled by. Excellent emloyees that cared about our budget and our needs. The neg. thing was the dealership adds low jack to your car and does not warn you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super, super service

By Patrice D on 6/30/2016 at 1:33 AM. Helped by Dan, business manager, Donald Kirchmeyer, Craig Johnson.

I was shopping for a used Chevy Equinox for my daughter. I spoke on the phone to salesman, Donald Kirchmeyer, who answered my many, many questions about the vehicle that interested me. Mr. Kirchmeyer provided top notch service to this point. My daugher who lives in Arlington asked me to test drive the car for her. The day I went to do so, Mr. Kirchmeyer was enjoying a day off, so I was helped by his associate, Craig Johnson. Once again, I experienced great customer service from Mr. Johnson, the second person I encountered at Leif Johnson. My daughter, indeed, decided to purchase the vehicle that we had been exploring. Here comes the business manager, Dan. Oh my gosh! Dan worked extremely hard to secure financing at a very good rate for my daughter which was not the easiest assignment. He spent a great deal of time explaining several options presented to us during the purchase and I believe we were able to make an informed decision as a result of Dan's patient guidance. Lastly, Dan met me, not once, but twice, in Hutto to retrieve paperwork to finalize the sale so I wouldn't need to drive the 90 mile round trip to their location. Super, super pleased with all aspects of this buying experience! All the staff I encountered were polite and appreciative of our business! I could not have asked for more!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Customer Service

By SDB on 2/25/2016 at 4:06 PM. Helped by Peter K. and manager.

Go in a see Peter! He has good customer service and they all make you feel comfortable and they try their best to help you out. Thanks again Peter and all Leif Johnson Ford employees

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car-buying experience I've ever had.

By Richard Gaspard on 10/10/2015 at 3:49 PM. Helped by Dan Lamar, Drew Williams (parts), Thurman Ragsdale.

Dan Lamar truly earned his title "Dan the Man" on my deal. Too many details to mention here, but, suffice it to say, he and the team provided the very best experience I've ever had. The sales staff, the parts department, EVERYONE involved was wonderful to deal with, and they all went WAY out of their way to accommodate me and my specific needs. Long story short, I live in Louisiana, but I'm in Houston because my daughter is dealing with a serious blood illness. When I mentioned my story to Dan, I truly felt compassion from him, even over the phone, and several of the guys there asked about my daughter. That meant more to me than anything else. Houston is a much larger market, but I'm very pleased to have made the drive to Austin to get my wife's 2013 Escape Titanium. She loves it, and we can't wait to take our HEALTHY daughter back home in momma's new ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with the purchase of the Ford Escape that I...

By robmundras on 1/24/2014 at 2:19 PM. Helped by Ashley Kindhart.

My experience with the purchase of the Ford Escape that I made with Leif Johnson Superstore was very satisfying. I wasn’t considering going to Leif Johnson to look for a vehicle, but decide to go and see what they had. Ashley came out to assist me. She made me very comfortable and was not pushy at all, but answered the questions that I had. After driving a few cars I found one that I liked, but because this was the first place that I had looked, I was not going to buy the first car at my first dealership. I left only to return after seeing what else was at other dealerships. They had the best car at the best price for me. After purchasing the used car and driving it home I found that the myKey was set, and I was not able to change the setting because I didn’t have the master key. The next day I call Ashley, she told me that Leif Johnson would get me the key that I needed, and she went with me to get my key and car set, so I had access. Ashley stayed with me to make sure everything was correct. The process took about an hour and a half. I fell that not only did I get a very good deal at Leif Johnson but that I received very good service. My impression of them is that they go above a beyond to make sure their customers are satisfied.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Dan was very helpful in communicating with me about the...

By michaelreed on 6/16/2013 at 4:28 PM. Helped by Dan Lamar.

Dan was very helpful in communicating with me about the truck I saw on AutoTrader. He worked with me on setting up an appointment time and having the truck ready to test drive when I arrived. He answered my questions clearly and had friendly conversation with me throughout the whole process. When negotiating the deal, he worked with me and my circumstances and got me exactly what I was wanting. Overall a very enjoyable experience.

I would recommend this dealer.