Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.1  
Friendliness
3.4  
Overall Experience
3.2  
Price
3.3  
Quality of Work
3.4  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Infamous Queen on 4/29/2019 at 3:06 PM. Helped by Shay.

Shay did a very excellent job. Excellent customer service. Very compassionate. Great listener and understanding of what I was looking for. A hardworker she is.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer Service Appointments

By Kuacustomer1974 on 4/25/2019 at 1:39 PM. Helped by Service Rep(s).

Kia Service Dept appointment is a test in patience. Do not expect customer service or a positive experience if you call for a service appointment. If the Rep can figure out the appointments without putting you on hold they eventually come back on the phone to say we have no appointments and to call back because they are busy! The Rep then Do My hung up the phone. Do not expect the service preformed to be anything more than poor. Car is returned dirty, not all parts are put back together correctly and items such as change is stolen from inside the vehicle. When problems are reported the service tech cannot find the basic problem or preform the most basic repairs. The Fayetteville Kia Service center and Dealer has gone from an excellent dealer to one of the worst ever over the last 2 years. This includes the sales persons but especially the terrible service scheduling and customer service. To bad because it used to be a great dealership. I have been a customer for over 20 years and now will no longer call this location for service or buy my new cars from them. I suggest all customers to driver a little further and go to the Kia dealership in the Southern Pines, NC location!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By mydaysoon on 4/13/2019 at 2:02 AM. Helped by Winston Davis.

Was very pleased how patient Winston Davis was with me. Looked at quite a few cars, but was happy he took the time to tell me about each one and answered all my questions. Thanks for all you help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Experience

By ACB 70 on 4/13/2019 at 12:20 AM. Helped by Winston Davis.

Mr. Winston Davis has displayed prompt, courteous service with each car buying experience. I've bought 3 cars from Mr. Davis over the years..great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Mr Winston Davis

By duke on 4/12/2019 at 11:02 PM. Helped by Winston Davis.

Who can provide the best car buying experience? Winston Davis (Kia of Fayetteville) hands down! Contact him for your car buying needs; he wont disappoint.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winston Davis

By dldoug47 on 4/12/2019 at 10:57 PM. Helped by Hugh and Mike.

Winston Davis is the best salesman I've ever experienced when purchasing a vehicle, his customer Knowledge and customer services was superb!!!!! I am referring him to all of my family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winston Davis

By 2017Neko* on 4/12/2019 at 8:57 PM. Helped by Winston Davis.

Winston Davis is an awesome salesman!!!! He will go out of his way to make sure your car buying experience is a great one indeed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winston Davis

By Missvicrn on 4/12/2019 at 8:31 PM. Helped by Winston Davis.

Winston Davis is an awesome salesman. I’ve purchased a vehicle from him and would definitely do it again. No pressure and very informative. Thanks Winston

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

saleman

By millman7 on 4/12/2019 at 6:57 PM. Helped by winston, davis.

Winston Davis is a very respectful salesman is go out he way, to try and get peoples in cars he will not let you down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service was AWESOME

By Fayettenam72 on 4/12/2019 at 6:43 PM. Helped by Winston Davis.

My experience was everything that I hoped that it would be.My salesperson Winston Davis was very patient because I had ALOT of questions... he was very knowledgeable, polite and professional. I highly recommend him. THANKS AGAIN WINSTON

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for the Best birthday ever

By Birthday 61 on 4/10/2019 at 10:45 PM. Helped by Hugh & Corey.

I was looking for a particular model car unfornately what I thought ideal was not available in a used vehicle. Fortunately between Hugh and Corey they located two vehicles for my choosing and as promise one did make me happy. It was my birthday and a wonderful gift for myself. Corey my associate was awesomely helpful, polite and easy to talk with like I've known him forever. He stayed well past closing to assist me getting my new car home and not having to return the following day driving it himself. His advice and suggestions were helpful and informative, above and beyond a pleasant experience it was perfection. He need not change one thing about his rapport with clients he's a natural and it should take him far. Thanks for everything. Be Blessed!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Worst experience Ever

By Disappointed 43 on 1/23/2019 at 5:11 PM. Helped by Winston Davis Jr was the salesman that I deleted with..

After my experience with Fayetteville Kia, I filed a complaint with Fayetteville PD & Kia Corporation. Never seen such illegal tactics in my 70 years of life, take my word for it, & read all the negative reviews, I should have, before I went on their property.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceiving

By Gaby01 on 1/4/2019 at 12:52 AM. Helped by Trenton,Antony,Mike’s..

Buyer beware... Do not believe the words that come out of their mouths. Read all the paperwork. Don’t let the them sweet talk you with friendly conversation. This is just to distract you from the “fine print” on the paperwork. I Stopped in just to check the price of a vehicle never got a straight answer and ended up with a vehicle that I did not want. I found the vehicle on their website at a much lower price than my paperwork. When I confronted them about it, the vehicle was removed from the website . After 3 days of wasting my time I finally got my trade in back and they reluctantly took their vehicle back. Never again will I do business with them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department

By Alexandra L on 12/10/2018 at 7:20 PM. Helped by Megan.

Bought a 2016 Kia from them had it a year and it started leaking oil . Upon looking at it and how severe the leak was I contacted the deal to set up someone to look at it . Called was spoken to rudely and was told I had to deal with the extended warranty company that i bought . The extended warranty was purchased threw Kia . Been xxxxxx around for 2 and a half days now . Anytime I’ve made contact with service I’m told that that’s not something they do :towing, rental car , ect . And yet the warranty company says otherwise ...I would not ever recommend this dealer to anyone for anything ...the only person who was remotely helpful was Megan.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car buying experience

By quickgloves on 8/25/2018 at 3:59 PM. Helped by Kiah, Christy, dawn, and the f&I ALABAMA FAN!.

This was a fantastic buying experience. From the care that we were shown from step one to the final close I felt totally secure in my buying experience. Kiah was our sales person and even though his product knowledge was shaky, his outstanding report and going the extra mile impressed me to the point that I was comfortable. And to make a point clear I always have my hairs up with salespeople. However, I feel that kiah was more of a friend then a salesman

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will not recommend this Dealer to anyone

By Jemilcia on 8/16/2018 at 12:59 AM. Helped by Shawanna Lockleak.

Terrible service. The receptionist lady that picks up the phone is super rude, and the seller that sold our Jeep was a liar. Shawanna Lockleak told us that the service light the Jeep had was not a big deal, it ended up being a bill of around $800 which the dealership had to pay. It took 3 days and many phone calls plus a different dealership because their service is super inefficient. After almost 30 days and no plates or registration I called the dealer and they told me that there was a delay with the payment of the car. I called them 2 weeks after purchasing the car to see if everything was fine and when we could expect our paper work, guess what another lie from Shawanna Lockleak since she told us that everything was in working order. I will not recommend this dealer to anyone. They will not deliver on customer service, spend your money somewhere else. I truly regret buying from them, but its a mistake that will never happen again. They will charge you (when you buy a car) a crazy fee for for dealership fees, but will not deliver in service. Also, be aware when they give you financing options they will not show you whom is borrowing the money, and they will not show you the interest rate of the loan. Be aware do your homework and get your own loan from somewhere else. I did my own financing, since what they offer is trash. NO wonder why good banks will not do business with this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Jarred! Great Customer Service 🌟

By Pumpkin Spice on 7/13/2018 at 5:51 PM. Helped by Jarred.

Jarred was efficient and detailed. He provided great customer service to me and, I noticed his interaction with everyone, he gave all customers the same great service. Thank you Jarred for taking great care of me!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Filthy used veh

By Ohiost on 5/21/2018 at 8:16 AM. Helped by China.

I looked at three used “2017” f250’s, all of them where so filthy the sales lady couldn’t look me on the face. She promised me the dealer would clean whichever truck I wanted to buy. Went into to talk numbers, the dealer wanted to charge me $1500 to clean the truck! Then told me it’s not the dealers responsible to clean any vehicle. If I could attach the pictures of the inside of the trucks I would. Also the dealer wanted to upcharge the vehicle advertised price for other options on the vehicles. This is also the same dealer I found out tried to give a 18% loan to one of my soldiers. I wouldn’t recommend this dealer to change the air in your tires.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Nicoxen on 5/8/2018 at 5:39 PM. Helped by Jason Kruger.

Always fast service and Jason Kruger makes sure your informed about your service and tries to get you in and out ASAP. He is by far the best service advisor I’ve ever had. He is the best!!!!

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Oil changes 😫

By Ruthie B on 1/14/2018 at 12:43 PM. Helped by Service managers.

Early in 2017 I had the engine of my 2013 Kia Optima rebuilt. For my 1st oil change after that I went to the Kia dealership at the Auto mall. I told them when I initially got to the dealership that I had just gotten my engine rebuilt, and I now want Full Synthetic oil in my car. I signed paperwork that said 'FULL SYNTHETIC' and they took my keys. When my car came back to the front I paid and started to drive off. I looked at the sticker on the windshield and noticed 'SB'. I turned around and asked what was SB for... I was told synthetic blend! I reminded them that I not only asked for full synthetic, but I signed a paper that went to the back with my car that said full synthetic. They once again took my car to the back and "changed" my oil again. This happened on two other occasions at the Kia dealership. The last time I felt like they were getting tired of me complaining, and it didn't help that they charged me $18 a quart for full synthetic they finally put in my car the last time I went to have them change my oil. I complained to the service manager and also spoke to the general manager. I lost confidence in them and I feel they did not do enough to right the wrong's that their careless service tech's did. I will not be going back and I'm going to tell anyone who will listen about the undesirable service I had. I will NOT recommend Fayetteville Auto Mall to anyone!!!!!!

I would not recommend this dealer.