Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and Easy Experience

By jmm66 on 11/13/2017 at 6:17 PM. Helped by Sean Rihan.

Sean Rihan and Leith Chrysler Jeep are great to deal with and we would not go anywhere else! They really care about your experience and do all they can to ensure you drive away with exactly what you want at a fair price. Sean asks the right questions and tailors the vehicle to your daily needs. When we pulled up to the dealership, the Jeep we spoke about was right up front and ready to go! The entire atmosphere of the dealership is friendly and caring. Great place to buy a Jeep!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Joe R on 11/6/2017 at 10:52 PM. Helped by Victoria Johnson.

Had a great shopping experience with Victoria. We laughed a lot and there was no pressure to buy, I told her my budget and what I was comfortable with paying and she worked with the finance team to get me where I needed to be and found me lots of incentives to stretch my buying power. Definitely a much better experience than I had with my previous vehicle purchase at another dealership in Raleigh back in 2015. I love my new Jeep Compass, I feel swanky in Charlotte (thats my cars name). Ask for Victoria when you go in, super chill and easy to talk to. Definitely kept my anxiety down during the process. I am not scared of much but car shopping is definitely at the top of the list and she made it easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Daniel B Seaton on 10/20/2017 at 4:18 PM. Helped by Quincy Steele.

I had an excellent experience with Leith Chrysler Jeep. In particular, I really enjoyed working with Quincy as he made it a great transaction experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grand Cherokee Jeep

By whitaker,patricia23 on 10/6/2017 at 6:16 PM. Helped by Mr. Bob Martins.

Mr. Bob Martins was our sales rep. He was awesome. I have never experience such great customer service in dealing while purchasing a vehicle. Mr. Martins make sure that we understood every step until the very end. I would refer Mr. Martins to anyone interest in buying a vehicle. He is a great access to the company. I truly enjoyed working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They really worked hard to insure I got a great deal

By Tony Pinto on 10/2/2017 at 12:58 PM. Helped by Bob Martin.

On a lark I visited the dealership to inquire about trading my Jeep Grand Cherokee in on a 2018 Grand Cherokee. They spent a good deal of time showing me the available vehicles and provided a very thorough test drive where I got to experience the ride under every kind of condition, stop and go through highway speeds. After some negotiation I was driving home in a 2018 Grand Cherokee that was completely cleaned and polished with a full tank of gas. Like I said I was not intent on buying a vehicle but after working with Bob and their finance office I just had to accept the deal. They worked very hard to make me a new vehicle owner and I ended up with a great deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highly recommend

By syclem on 9/24/2017 at 11:35 PM.

I would like to highly recommend that you go to this dealer, I had a fantastic sales person named Julie Chasse. She was great to work with, made me feel like she was looking out for my best interest.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Gteddins on 8/7/2017 at 11:47 PM.

Julie was great to work with. She really went the extra mile to help me out and find the best Jeep for me. I appreciate her hard work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By G Christmas on 6/12/2017 at 6:05 PM. Helped by Demond Hilliard.

I received wonderful service at this dealership. Demond Hilliard was very knowledgeable in all things JEEP. He bent over backwards to help us get the auto we wanted.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Professional Staff - Disconnected Departments

By Dale A ONeal on 5/30/2017 at 4:08 PM. Helped by Excellent sales manager, but do not remember her name. Matt McNally was our salesman and treated us very well..

Staff members from each department were helpful and professional, especially the Sales Manager. Our salesman, Matt, also made sure our needs were met. There did seem to be more of a disconnect among the departments (sales, finance, service, detailing) than was apparent at the Johnson Lexus dealership. It was as if we were dealing with four different dealerships at times in regard to questions we had. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Family Atmosphere

By Derrick Jackson on 5/27/2017 at 2:43 PM. Helped by Devin and Jacob.

Awesome dealership...I test drove my Jeep on Saturday due to comments I had I told my salesperson that I would back on Wednesday. When I arrived they had the Jeep pulled up. We went in did the paperwork and was out in less then 2 hours...Thanks Devin and Jacob

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The most crooked dealer I have ever experienced

By c300c on 5/22/2017 at 4:31 PM. Helped by Jay Peters.

I took my car to the Leith Jeep Chrysler dealer on Capital Blvd. on Friday May 12, 2017 for the analysis and repair of the cause of the check engine light being on. I dropped off my car at the dealership around 9:00 am because the check engine light came on and the car would shut off on its own. At around 3 pm same day the service manager Jay Peters called and said it was the Crank Sensor needing replacement and based on the cost he quoted ($270 parts & Labor) I approved the repair. He called 1 hour later and said that the bad sensor has caused damage to one coil and that he will contact me when they figure which one. I did not hear anything else rest of that day. The next day I call to find out Jay peters and the mechanic that worked on my car are both off duty and my car needs to be kept at the dealer over the weekend and on Monday. After complaining that I have to go to work on Monday another manager offers a loaner vehicle so I go and pick one up. On Monday I leave two messages for Jay Peters and one for his manager Bill Lewis. I get no returned calls from either one. Tuesday mid-day Jay Peters finally calls and says my car needs a new computer (quotes $1000 for the part and around $500 for labor) and no mention of the coil issue or anything else. So already having trust issues, I ask him to put my car together the way it was and I will pick it up. Wednesday morning I pick up my car and notice my stereo is not working. I take it back to the shop and Jay Peters acting all surprised takes the car back into the shop. One hour later the car is brought out and my keys are returned so I get in and the stereo is still not working. When I approach Jay Peters again he claims that the Radio has been the cause of all the issues I been having and that since it is not an original equipment and after-market stereo (Kenwood) they don't take responsibility for its damage. I speak to the manager Bill Lewis and he takes the same position so I leave with my car. I have been driving my car without the suggested computer repair ($1500 estimate) for a week now with absolutely no problems. I believe the dealership is responsible to refund me for the cost of my stereo ($200) plus installation ($50) as my unit worked when I took the car in.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A service department without integrity or customer service

By Nadman on 5/18/2017 at 2:20 AM.

I had the most outrageous experience having my car serviced here! On Friday May 12, 2017 I dropped off my car to be diagnosed and fixed as it would shut down and check engine light was on. Friday afternoon the service manager Jay Peters calls me and says the crank sensor is bad and causing the problem. He says it will cost $270 so I am excited and ask him to fix it. In a couple of hours after that he calls back and says the mechanic thinks as a result of the sensor failure coils may have been damaged so they are looking into that. Its already late Friday so I assume they will keep the car overnight and I am fine with that. Saturdaty I don't hear anything so at 12 pm I call to find out my car is hooked to cables in the shop and neither my mechanic no Jay Peters work on Saturday! So without knowing they have planned to keep the car on Monday too. After complaining one of the managers agrees to provide me a loaner. Monday comes, I call Jay Peters twice and do not receive a call back. I even call the service department manager Bill Lewis and leave a message for him but no return call. Tuesday comes, Mr. Jay Peters finally calls me with absolutely no concern about how they have treated this whole situation, tells me that my car computer is bad and will cost near $1500. At this point I ask him to put my car back together and I will go pick it up. Wednesday morning I go to pick up the car. When I drive the car out I realize my stereo is not functioning! I go back so Jay Peters takes my key and the car goes back in the shop. After 30 or so minutes he comes back and the car is back. I go in the car and the stereo still not functioning! When I complain, Jay Peters claims that my radio is after market and has cause all of these problems and being after market its not their fault it's broken! I go in with a working stereo and come out with a non working stereo, OEM or Kenwood, isn't the dealership's responsibility to make good on this?! Absolutely furious! I will file a small claim agains this dealer. Bill Lewis, the service department manager had the same attitude and response! Shame on you all!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy!!!

By ms042017 on 4/25/2017 at 12:15 PM. Helped by Mark Bowman.

Looking for car while working full-time and with a one-year old is NOT fun, but I was able to work with Mark Bowman and the wonderful Julie Chasse at Leith Chrysler Jeep in Raleigh. This is the second Jeep we have purchased from Julie and the Leith family. I was able to call Julie and tell her exactly what I wanted, we traded a few calls on Wednesday and Thursday, I met them early on Friday and walked out the door before 10:00am with a brand new fully-loaded 2017 Jeep Grand Cherokee 4x4 Limited! The price bested everyone else in town and the entire staff was terrific. If you are in the market for a new vehicle... CALL JULIE or MARK! Side Note: My wife loves our new 2017 JGC and says she can't find any other vehicle in its class that can compete with the ride, technology, functions and price!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service!!!

By kl052017 on 4/10/2017 at 5:09 PM. Helped by Jasmine.

I had the pleasure of dealing with Jasmine, she got me into a car I love and got me a price that worked for me. The overall feeling was that the staff were my friends and they did everything they could to help me. It was the best experience I've had dealing with dealerships to date. It usually feels like you are being taken advantage of at most places, but they really worked hard to get me into my car without pressuring me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Wonderful customer service!

By Lindsey Kulp on 4/3/2017 at 4:37 PM. Helped by Sean Rihan.

Buying my new Jeep Grand Cherokee Overland this past weekend went nothing like I thought it would. It went way easier and way better than expected. I had talked to someone the day before and was sadly told the vehicle I wanted to look at had been sold a couple days prior. I was reassured by Coy and Sean that they had a couple similar vehicles that would meet my expectations. When I got there Sean had already pulled my perfect match from the lot and had it waiting for me by the office. They got it right on the first try and trading in my current vehicle went as smoothly as it could have gone and they even matched the appraisal I got from Carmax! The whole experience was a great one and I look forward to working with the service department and keeping my new car in tip top shape. They are even going to fix a hole that was in the drivers seat (had the part ordered right away and offered without me asking)! I will definitely be returning whenever I need a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Nursenicci on 3/27/2017 at 4:54 PM. Helped by Michael E..

Salesman Michael E. and the finance department did a fantastic job at helping me find the perfect vehicle and took care of all of my finance needs. I would highly recommend Michael E. as a salesman if you are in the market for a new vehicle. He was knowledgeable and went out of his way to make sure all of my needs were met. It was a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Buying Experience

By NCbrewcrew on 3/27/2017 at 1:22 AM. Helped by Michael Englert, Glenn Crickmar.

Michael made our car buying experience a very positive one. From first introduction to sale and driving off the lot, he was most professional, straight-forward, and very efficient. Between Michael and Glenn (Finance Manager), we were treated so well. We found the car we were looking for at the price we found quite acceptable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By lindsey.winsteadphoto on 3/19/2017 at 2:19 AM. Helped by Michael Englert.

This dealership provided the best car-buying experience I have ever had. Working with our salesman, Michael Englert, was great as he attended to our needs and was very personable. He truly wanted to make sure that we knew each steps that were being taken and that we were completely happy. I'm so excited to have bought my new Jeep Grand Cherokee from this dealership, and I would do business here again and again.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By lou.buonpane on 3/13/2017 at 6:06 PM. Helped by Mark Bowerman.

Very helpful and unobtrusive experience with Mark Bowerman on the internet sales team! Was able to get the vehicle I wanted and the process was smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding

By officail222 on 3/2/2017 at 9:39 PM. Helped by martin.

The sales person was outstanding with sales and help with in picking a car, very helpful, all about the truck and all the things it could do.

I would recommend this dealer.