Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick and easy

By mijones on 5/9/2017 at 6:30 PM.

After spending a couple weeks online looking for the "right" vehicle I found a Town & Country at Lenz Truck Center. It had everything I was looking for with a few additional options at a very competitive price. Brandon responded right away to my questions via email and was incredibly responsive throughout the process. When I went to pick up the vehicle we were "in and out" in fairly short order. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Process

By rpennewell on 5/5/2017 at 3:45 PM.

I worked with Brandon. He made the process extremely smooth. In fact, this was the first "newer" vehicle I had purchased in about 12 years. I could not believe how easy the process was. No hastle or upselling. I was extremely impressed with the great price and service I received.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wish I didn't shop here

By Unhappy1 on 5/3/2017 at 1:35 AM.

The first night I noticed a problem with the dash lights. So I took it back, but they said they couldn't find a problem. Reluctantly I picked the vehicle up and on the way home the dash lights start flickering, so I pull over and take a video of the problem. I send them the video but no results they say they have to witness the problem.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Faster than I thought possible

By Mitch Hulbert on 4/20/2017 at 8:06 PM.

I dealt with Mike and things could not have gone smoother. I had it down to about 7 trucks, he took me around to all of them and gave me pricing options on a few I chose. I chose one (F-150 Platinum) but needed to have a spray in bedliner and cover installed. Somehow he had this all done next day and actually 2.5 hours AHEAD of schedule. Very happy with Lenz and Mike; this was really easy and the least intimidating truck purchase of my life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent service and experience

By twfboyle on 4/19/2017 at 5:42 PM.

I made the 1500 mile trip from Colorado to Lenz Truck center in Fond du Lac Wisconsin. They had the perfect truck at a great price...but of course I was nervous about making a flight without seeing the truck. My experience in speaking with Zach over the phone from Colorado put me at ease and I booked my flight. The team at Lenz picked me up from Green Bay and drove me down about an hour to the dealership. After a flight delay and a random brake issue on the truck during final testing before I arrived, it was too late to see the truck that evening but again Lenz stepped up and put me up in a hotel for the evening! The truck was even better than described and the service was exemplary. I was in and out in a matter of about an hour and was shortly thereafter driving my new Ford F150 back to Colorado. Both Dave Bergin and Zach VanderGrinten made this truck buying experience an absolutely pleasure and man...what a truck!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Son's first good vehicle

By wglowac on 4/19/2017 at 1:05 PM.

We really appreciate the no-dicker policy. It's refreshing to not have to be a jerk to get a good deal. Brandon communicated clearly about the process, provided great options and we couldn't be happier with our new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest truck I've ever bought.

By Witz on 4/18/2017 at 11:35 PM.

Contacted Lenz one evening interested in a truck, had an email back from Mike same night 9pm, and a follow up call next morning right away. I live over an hour away and he made it simple as can be to finance my new truck. By the time I made it up there to look at it everything was read to go, test drive/look it over and sign. Mike is great rep to deal with and made the truck buying experience a breeze, couldn't be happier, thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In an out fair price for truck fair trare in

By Justin1994 on 4/10/2017 at 12:50 AM.

Was given extremely fair price considering my trucks condition. Price for truck I bought was very affordable for what it came with. Sam was an excelled salesman, didn't pressure me at and had everything ready for me when I made the 150 mile drive to the dealer. Sign my name a few times and I left with my truck in 15 minutes. I'll be back for me next truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service; financing easily arrange

By Big Steve on 4/11/2017 at 6:54 PM. Helped by Professional; respectful, courteous, mature, very helpful, easy to work with to complete the sale..

Ryan Perez was professional and engaging from afar via e-mail as we shopped to the sale @ Lenz. Price was agreed to with ease. Fantastic!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Pretty easy no pressure buying experience.

By Defiant34 on 4/10/2017 at 6:58 PM.

I noticed a vehicle sitting in the front row along Military that looked like it might fit my needs. Decided to pull in. a little reluctant as so many times when you pull onto a dealer lot during business hours, well I have had salesmen follow me around a lot as I am driving through. Also had them step in front of my vehicle. Not so at Lenz. I walked up to the front desk and was politely greeted and connected with a salesman. The process of evaluating my trade and going over the vehicle I was looking for was smooth a professional. We worked out a fair price for both and the contract signed. The salesman Brandon was not very old but knew every answer and put it all together. He knows his business and would certainly check in with him if I'm looking again. Very satisfied with my first experience with Lenz Truck!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

They redeemed themselves!

By Jason Corning on 4/10/2017 at 6:14 PM.

After Lenz learned of my displeasure, they reached out to me and made it right! Lenz was kind enough to pay for a full detail of my truck, at the dealership of my choice. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I got my dream truck

By silverado on 4/9/2017 at 12:08 AM.

I got my dream truck from Lenz trucks..My sales man Marty was quick to answer my questions and to get me in that truck very quickly..I will recommend Lenz trucks to anyone..I couldn't be more happy with my purchase...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service and follow up.

By TD on 4/5/2017 at 11:53 PM.

Steve did a good job having the vehicles available for us to test drive and answering our questions. We bought a vehicle that day. When we got it home we realized the remote for the entertainment system wasn't working. I called Steve the next day and the parts department worked with me to order a new one. Two day later it was delivered to our house. It's nice to work with people that follow through on what they say.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

"Great experience"

By Angela on 4/4/2017 at 3:45 PM.

Brandon Schneider was great to deal with. He returned my calls very promptly and put my mind at ease with all my concerns with regard to purchasing a vehicle over the internet. I have already recommended Lenz Truck Auto to family and friends!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Marty

By Patti on 4/3/2017 at 3:17 PM.

We were so happy dealing with Marty..he was very prompt getting back to us on messages and had our vehicle ready for us to test drive when we arrived..and paperwork etc went really great...thank u Marty

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not Satisfied

By Twister6 on 4/1/2017 at 6:35 PM.

I purchased a 2016 Ford Expedition on March 17, 2017. I knew exactly what I wanted and found the vehicle at Lenz Truck Center. The salesman was unwilling to negotiate on the price. I inquired about several discounts (including Military) and he would not consider any of them. I tried to negotiate a lower price based on the fact that I live out of state so there would be no further obiligation to this vehicle for service or repair. He was not even willing to provide coupons for oil changes which is standard at most dealerships. And the most frustrating issue came after I got the vehicle home. The salesman assured me the vehicle was in good working condition from bumper to bumper and even proved a checklist showing that everything was in good working order. This was not the case as I had to take the vehicle in for a complete repair of the air conditioning unit! I also discovered there is not an Owner's Manual in the glove box. Shame on me for not checking to see if it was there, but it was a reasonable assumption it would be there given the vehicle is only a year old.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Fantastic experience "

By Ericf250 on 4/1/2017 at 3:04 AM.

Marty Krepsky was great to deal with, even though he's not a Packer fan. He found the perfect truck I was looking for and within my budget. Marty never tried to pressure me into a higher priced truck, like most dealers would. The people at Lenz made sure I was happy and comfortable with the truck and deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The way it should be

By bigredhurt37 on 4/1/2017 at 12:08 AM.

Zach provided me the truck buying experience that everyone dreams of. He spent more time getting to know me and why I wanted a new truck rather than simply trying to fit me into something. It was like hanging out with an old buddy. Zach was able to answer all of my questions - even down to the product code on the transmission. His style and the way he handled things just made everything so easy. On the finance side, working with Dave was just as easy. He was able to quickly set up everything exactly how I wanted it. Again, this is what a truck or car buying experience should be.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasantly efficient

By spinks99 on 3/30/2017 at 11:57 PM.

Mike Buhler was one of the most honest and knowledgeable salesman I have ever dealt with. I'm glad it was him that replied to my email at 10pm at night as if it was the middle of the day. Lenz is lucky to have an employee like him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Rdubbs929 on 3/30/2017 at 9:27 AM.

Great service from knowledgeable salesman zach was very helpful and made the experience as painless as possible. Would definitely recommend this dealership to anybody looking for a used truck. Lots of selection and the prices were very competitive.

I would recommend this dealer.