Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
3.1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Lester Glenn

By Susan on 9/9/2019 at 10:47 PM. Helped by Chris Condello.

Had the best experience leasing my Grand Cherokee at Lester Glenn. I shopped around and they gave me the best deal. My sales consultant Chris Condello was friendly and very knowledgeable. Thanks to Ed and Jerry for getting the deal done!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Update to July 09, 2019 review

By Paulie on 7/26/2019 at 12:53 PM.

Well you can read my review from the date mentioned in title about Lester Glenn on rte 37 Toms River NJ . This is the update I mentioned about seeing if they actually did the right thing after buying a new Fiat 124 Spider. The answer is NO they did not do right by me and in fact after all is said and done they actually robbed me for half of the gap payment and only refunded me half of my payment of GAP. I guess they needed to keep $500 of my payment rather than giving me a full refund after lying to me about the cost of GAP. Looks to me after you buy a car from this dealership and they get your money, they then don't give a dam about doing the right thing by the customer. READ WHAT THEY WRITE UP AS OPPOSED TO WHAT THEY DO FOR YOU. They will tell you one thing and do another. I personally would never buy from this dealer again and I would not recommend them to my worst enemy! Bunch of lying thieves. They are a take your money and run dealership. So salesman was Great ! WoW Sales manager lies Finance manager lies even more General sales manager just goes along with the lies his team tells you. Horrible Dealer YOU HAVE BEEN WARNED !

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Overall Experience

Broken commitments made at sales time.

By LorenzoF on 7/1/2019 at 5:20 PM. Helped by Kerry Monica, Adam Sales Mgr..

I purchased my Jeep Compass on 9/15/18 and the sales visit was fine and after that it was all down hill. A commitment was made at purchase to supply me with a spare tire kit and jack and I am still waiting. I have communicated with Kerry Monica on at least 7 occasions and keep getting the excuse that Jeep is on back-order but I find that very hard to believe after 9 months. The last time I made contact with Kerry he transferred me to Adam the Sales Manager who was busy and he called me back and said he would call me back tomorrow with a solution possibly another spare supplier, it is now almost 12 days and no call back. Who do I need to speak to in the Lester Glen organization to feel like a valued customer because I don't feel appreciated so far. Respectfully, Lorenzo Figueroa

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Great Sales rep, poor financing dept.

By PJD on 6/21/2019 at 12:43 PM.

I purchased a new Fiat 124 spider, my sales rep. Justin was great, never pushy, he let me tell him what I wanted and he made it happen. The only downfall was, I was not happy with the financing mgrs. and let me tell you why. I was purchasing with an 827 credit score and I don't know why but they were searching for the best rates because I got 5 inquiry alerts . After all was said and done they were giving me a 6.99% finance rate. and they told me gap insurance would be $13 a month for the 84 months, when in fact on sales bill the gap insurance, is on the receipt as $495.00 gap package so I guess they needed to make money off of my gap insurance and make 2% on my loan.( (I signed this because I was there for 5 hrs and just wanted to get out of there with a car as it was almost 9pm ) So only 1 day after I bought the car I called my bank and already am going through the headaches of refinancing the loan at below 5% for same 84 month term. The dealer should have just gave me the best rate they could get, not add 2% for the life of loan as more money for them . Refinancing before first payment is absolutely ridiculous, aggravating, and annoying but it will save me almost $4000.00 over the life of the 84 month loan. They should not try and make money off peoples financing. just not good business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Service

By Larryk43 on 5/30/2019 at 9:54 PM. Helped by Kerry Monica Jr.

Kerry Monica Jr was my service writer and his communication and understanding of the repair were great and he came thru with the vehicle at the time promised it would be done.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Recommended

By Derrick2018 on 5/24/2019 at 10:51 PM. Helped by Larry Royce.

Larry was my sales agent, he was patient and helped us with everything we needed in a timely fashion. I recommended this place for cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jamierose94 on 5/3/2019 at 6:08 PM. Helped by John Piscatelli.

Went in for service and John Piscatelli and Kyle Gibson were an amazing help and did a great job. Discussed everything with me and never led me in the wrong direction. Would 100% recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great car buying experience!

By HappyRamOwner on 4/26/2019 at 7:58 PM.

Joe Carroll makes car buying easy and enjoyable! He knows his stuff and doesn’t play games or pressure you in anyway. I can not recommend Joe and Lester Glenn highly enough! Darren in Finance took the time to explain my options and made the paperwork a breeze!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A friendly, truthful,and easy to work with person.

By Riki1948 on 4/17/2019 at 2:54 PM.

Anthony is a good person ,He assisted myself and my wife with our new vehicle purchase. We felt no pressure during the negotiations and we truly felt as if we were working with a family member.We are very happy with our Jeep Cherokee and the way the sale was finalized.We will return to Lester Glenn for our next Vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant, painless, professional

By Jack5992@ on 3/23/2019 at 2:12 PM.

I went in to the dealership prepared to do battle for a very low price. I was actually a little let down, the battle didn’t happen, the pricing was as rock bottom as I needed it to be. Totally satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grand Cherokee purchase

By jc on 3/10/2019 at 1:15 PM.

Went for a test drive. Bought a Grand Cherokee. That's how easy it is to do business at Lester Glenn, Toms River, NJ. My salesman, Joe Carroll is experienced and knowledgeable answering all my questions. From start to finish, the team including managers, Brian and Ed, Kristi in internet sales and Jerry in financing were professional, friendly and a delight. I highly recommend this group when in the market for a Jeep, Dodge and or Fiat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with no pressure.

By Ltyoung123 on 3/7/2019 at 3:03 AM.

Walking into a car dealership is nerve racking for most people. When I walked in I was greeted with smiles and felt extremely comfortable. Justin showed me a variety of vehicles until we found the perfect one. There was no pressure and certainly no rush. I would refer anyone I know to Justin and all of the team. Thank you all for being so helpful and friendly. I couldn't be happier with my purchase. Thank you , Lauren Y.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By Kmotk1 on 2/21/2019 at 6:19 PM.

Great guy. Was knowledgeable and had all the answers. Took his time and found us a good price and worked with us to get it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Alan Levine on 2/16/2019 at 10:27 PM.

Thank you to Mike and Jim for all of your help with our new Jeep Cherokee Limited. Both of you made this such an easy and fantastic experience! Alan Levine

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Deartment. Thank you Marco and Patty for y

By Doreen on 2/12/2019 at 10:09 PM. Helped by Marco Reyes.

The most helpful service staff I’ve ever experienced. I would definitely recommend Lester Glenn to family and friends Thsnk you so much Marco and Patty

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying experience

By Heather1118 on 2/6/2019 at 12:34 AM.

For the record, I have never liked car buying. But after meeting Justin Friedland, I may have to change my mind. Honest and friendly, knowledgeable and helpful. He's not a high pressure, pushy salesperson, he listened to what I was looking for, and was able to answer all of my questions. I felt like I was buying a car "with" him, not like he was "selling" it to me. I will definitely be sending my family and friends to Justin.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Mopar on 2/6/2019 at 12:07 AM.

Me and my wife have had a few bad experiences with buying cars with pushy salesman but after dealing with Justin that has all changed he was awesome listened to us knew all the products and made us feel at ease buying a car through him was a great experience and will definitely recommended him to people we know

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Dfiore1130 on 1/30/2019 at 8:50 PM.

Beautiful showroom. My salesperson Ashley was awesome, friendly and super helpful. Loveeee my new Dodge Ram. Will be going back for another car. Thank you !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Edit to my initial review.

By Srieger339 on 1/30/2019 at 1:27 PM.

A few weeks back I left a very unpleasant and frustrated review with this dealer and our experience. To my surprise, minutes after I published it Jerry reached out in concern. We explained our situation and what we were going through a few weeks prior due to an over site occurred at the dealer. Some would say innocent human error we've all be guilty of one time or another. Either way, Jerry was genuinely concerned and vowed to make things right. While I remained very pessimistic Jerry would be able to make things right; HE DID! I find myself writing this updated review with great pleasure and optimism going forward with this dealer. Everything Jerry promised he made good on and worked hard to make sure the situation was rectified to the best of his ability. I'd like to thank him and the other staff behind the scenes that pulled put all the stops to listen to us and stay true to their word. I am pleased to say my "nightmare experience" is no more and I can't praise the managment and staff at this location enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frank Guzman is great!

By Jeff_s on 1/29/2019 at 11:59 PM.

It was a pleasure buying our truck from Frank Guzman. We walked into Lester Glenn with a plan and Frank made sure it was followed thru. at no point in time did he rush us to make a decision. He took his time to talk about all our options. Thanks for the great experience and I will recommend you to anyone who is in the market to buy a new car or truck. Jerry Ojeda helped us wrapped up the deal and even made that a great experience. The whole team at Lester Glenn is incredible!

I would recommend this dealer.