Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.6  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By Satisfied Customer on 9/30/2018 at 5:38 PM. Helped by Elyna Ortega.

Thanks for helping me find the exact car I wanted. I'm very happy with my new car, and happy with the service I received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Customer Service at Lexus Carlsbad

By Happy Hybrid Owner on 9/16/2018 at 5:17 PM. Helped by Bob Kreger.

Tested the new Lexus ES300h, then decided I really needed one. Bob Kreger was very knowledgeable and excellent to work with. Trade-in process was smooth. Highly recommend!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice & Easy

By 2018lexus on 9/11/2018 at 12:50 AM. Helped by Felix Giles, Mac Baker, Bob WEhbe.

Easy, friendly, knowledgeable and available staff. They all worked with us to get all the discounts and incentives that were available. The finance manager explained all the options without a hard sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My overall experience with Carlsbad Lexus

By andy1101 on 9/3/2018 at 6:51 PM. Helped by Richard Sciocia and Bob Wehbe.

This was the second time that I purchased Lexus from this dealership. I like the people that I deal with in this particular dealership because they are very professional and very knowledgeable. Mr. Richard Sciocia was the one who helped us with the test driving and he explained the features of the vehicle that I bought (RX350.)in a way that was easy for me to understand. He was not pushy at all. I did not buy the vehicle on the first day I went there because I did not know the exact price because my bank told to me to go first and find my car. After talking to my bank, I went back to the dealer and bought the car and Mr. Sciocia was very patient with me. I would recommend him to my friends and family. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Lexus Dealership

By Lexusfan on 8/30/2018 at 4:52 AM. Helped by Felix Giles.

I had a great purchase experience at Calsbad Lexus. Went there for a new Rx350 2018. The sale man Felix Giles was great and helpful. Felix is very knowledgeable about cars. He is willing to work with you on your purchase so you can bring home a new car and feel satisfied. The sale managers are also nice. Every one was very friendly. Would come back again for any future purchase. This was a no hassle, fun, car buying experience I ever had. Everyone was so friendly. Overall, this is the best car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purcase

By Davey on 8/29/2018 at 5:47 PM. Helped by Waluid.

Friendly and informative Waluid was great salesman very knowledgeable always a smile and glad to do anything we needed second time I’ve purchased from him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Expeditious purchase of the perfect certified RX350

By RX350gal on 8/10/2018 at 8:09 AM. Helped by Ken Brickman, Ted Solomon, Misael.

Lexus of Carlsbad had a good selection of the certified used model I was seeking with the options I wanted. Ken took us a fabulous test drive and Ted helped us find a price we could live with. And we were able to complete our whole transaction from start to finish in about 2-1/2 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Class Act!

By Crysola on 8/5/2018 at 5:58 AM. Helped by Elyna Ortega.

Elyna was so informative in showing us all the features of our RX350. Her expertise and communication with us helped us to make our decision to buy our car! Thank you, Elyna!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marathon man was great.

By LT on 7/30/2018 at 3:29 PM. Helped by Gary Kinder.

Love my car, great service and at the price I could afford. My salesman nicknamed Marathon Man was great and I felt taken care of!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service!

By Ccuneo84 on 8/5/2018 at 1:45 AM. Helped by Rick Taylor.

My entire experience was very pleasant and easy. I would highly recommend Lexus if Carlsbad to all my friends and family. 10/10 will definitely be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome!

By Marilyn1 on 8/2/2018 at 2:59 PM. Helped by Bob and the gentleman in finance..

Bob our salesman was wonderful. We love our car. It is our fourth Lexus. We have always bought from Carlsbad. Love the service, that is why we keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By LAboy12 on 7/26/2018 at 6:44 PM. Helped by Aisha & Gary.

The service at this dealer was nothing but amazing!! I'd say this was the best experience I've had at any dealer! What made my experience even more awesome was the hard work Aisha Gonzalez put into helping me get financed and making sure I receive nothing but the best deal! If you're looking to work with passionate and professional individuals like Gary in sales and who want nothing but the best this is the dealer for you; I will definitely be recommending friends and family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Courteous, knowledgable and efficient throughout the process

By tennisnut on 7/21/2018 at 7:56 PM. Helped by Richard Scioscia, Bob Wehbe.

This is the second Lexus that I have leased through Carlsbad Lexus. We stopped by the dealership just to check on the inventory of new 2018's since the year end was upon us. Richard Scioscia greeted us, asked a few questions and proceeded to guide us according to our answers. In just a short time we were able to pick out our new car. Mind you, we didn't arrive expecting to lease a car that day, but Richard was able to point out advantages to do so. And all without any high pressure. He's a credit to your organization. The experience was exactly what I've come to expect from Carlsbad Lexus.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First Car Buying Experience

By Sophie20 on 7/18/2018 at 9:14 PM. Helped by Sean.

I can here with the help of my mom and step dad to purchase my first car and we had a great experience. Sean made it very easy and I felt like all my questions were answered. Love my pre-owned certified Nissan Rogue SV!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Love Lexus Cars on 7/18/2018 at 2:29 AM. Helped by Mac Baker, Daryl Johnson.

I have owned many Lexus cars in the last 25 years. I usually go to another local Lexus dealership, but this time I decided to try out Lexus Carlsbad, since it is closer to my home. I was blown away! The staff is so friendly and attentive at Lexus Carlsbad. All the departments are so professional and helpful. I used the service department for my regular maintenance on my GX 460, and worked with DJ, he was THE BEST! I told the service department that I was interested in looking at the new Lexus RX , so they walked me over and introduced me to Mac in new car sales. Mac was very easy to work with, no pressure sales, and very diligent on following up with my questions. I ended up buying the RX 450HL, and I couldn't be happier with the experience. This dealership is top notch, I will be a returning customer for sure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By LexusGirl24 on 7/15/2018 at 8:51 PM. Helped by Brad Ashauer and Charles Webb.

Brad Ashauer made my first Lexus purchase an amazing experience. He was very helpful in answering all of my questions about the car and made sure I was 110% happy with my purchase. He was very thorough in explaining the different features the car offered and he even surprised me with a big red bow on my car when everything was finalized. I will definitely be referring any family or friends interested in purchasing a Lexus to Brad so they can have the same great experience I had. Thanks again to Brad and also Charles Webb for making my first Lexus purchase a great one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Dealership

By The Hawleys on 7/12/2018 at 6:47 PM. Helped by Walid.

Loved the experience with them. Professional and knowledgeable staff. No pressure. Excellent deal on my trade in. Walid is the best sales professional. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First ever no pressure purchase.

By Love the L on 7/4/2018 at 8:13 PM. Helped by Randy Del Prado Bob Delaney.

My wife is the Lexus driver and we buy new every 3 years since 1992.. We live in Palm Springs 6 mos and Carlsbad 6 mos and we will NEVER walk into the Palm Springs showroom again... even having been their repeat customer all these years. We made the choice to buy from Carlsbad after the being handed a doctored MSRP in Palm Springs, that did not match the VIN on the 350 RX. So for PS dealer to add $2k to a phony paper cost him our business including the fact that we will never have our Lexus serviced in PS . Once we called Carlsbad and spoke to Randy Del Prado and Bob Delaney we knew we could do EVERTHING over the phone, thanks to Gabe Marshall who retired but used to work for Lexus and we called him for advice. We drove to Carlsbad, the, vehicle was ready, the price was lower and the vehicle better equipped. The Carlsbad team were the most professional people we have EVER dealt with in our experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Knowledgable

By DavidD on 7/5/2018 at 2:43 PM. Helped by Mac Baker.

Hassle free, no pressure buying experience. Salesman was very professional and friendly. All questions were adequately answered as they related to the details of the vehicle and its technical operation.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

good buy

By Shenlin on 7/3/2018 at 5:54 PM. Helped by Terry Tarasen.

It is a memorable experience. The sale team was fantastic. They were very efficient from showing the car, to signing the paper, to getting the keys. They also assured to give a fair price. It was a quick decision for both sides to reach the final sales price. I am happy for what I paid.

I would recommend this dealer.