Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So glad to have found them!

By Ruth on 9/11/2019 at 10:58 AM. Helped by Jennifer.

I did not buy from them, but will be a loyal customer going forward! Jennifer is the best and my car was taken care of like it was there own. They have my loyalty from here on out for all my service needs on both my Lexus and I will also start taking my Toyota to them too!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always feel like they care about me and my car

By DebbieH on 9/10/2019 at 9:32 PM. Helped by Logan.

I go way out of my way (convenience-wise) to get my service in El Cajon. They treat me with respect, have a comfortable feeling around the service center and strive to ensure I am satisfied. They stand by their cars and always give me a loaner of my choice. Good people. Logan is a friendly and agreeable person to work with and customer service with Michelle and Marie are always a priority. Thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELLENT

By ELIZABETH on 9/10/2019 at 3:01 PM. Helped by JENNIFER.

JENNIFER IS ALWAYS GREAT TAKING CARE OF MY NEEDS, I CANNOT COMPLAINT. EVERYTIME I AM IN ALWAYS JENNIFER IS GREAT TO GREET ME AND LET ME GO BACK TO WORK WITH NO ISSUE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Hugh on 9/7/2019 at 9:29 AM.

Every body at the dealership was friendly and knowledgeable. While my vehicle was being worked on, l was provided with a virtually new loaner car. I will recommend El Cajon Lexus to everyone.

I would recommend this dealer.

Overall Rating

4.3  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

Great, but......

By Bruce on 9/6/2019 at 11:48 PM. Helped by Chris in Service, Ian.

Car in for final 6 month service after purchase. All service went fine; Chris in Service was very friendly and courteous. However, although I specifically told the person on the phone when I made my appt.. that I needed to see a Tech Rep due to issue playing songs from my phone through the car’s system. AND that that request was in the notes when I checked in, when my service was complete, there was no Tech available even though there was theoretically two Techs on the lot. I was told to wait at the Tech desk but there was no one there. Then, Chris checked for me but couldn’t find one. Then someone else asked if I had been helped, I advised them that I was waiting for a Tech rep, they checked, but told me the “only one there was with a client on the lot”. I waited 25 minutes and then they had Ian try to help me even though he wasn’t a Tech rep. Through our discussions, I and I figured out the problem after several attempts. I never did see a Tech rep - even though I specifically had made an spot. to see one when I came in for service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LEXUS Service is SUPER ESPECIALLY JENNIFER

By Stephen 43 on 9/1/2019 at 5:55 PM. Helped by Jennifer Carrasco.

I TRUST THEM 🌈. Taking care of ALL MY NEEDS and those I didn’t think of Quality IS Job Number One With them I feel BLESSED TO have discovered El Cajon LEXUS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Dick C. on 8/21/2019 at 4:12 PM. Helped by Jennifer Carrasco.

Lexus of El Cajon Repair Department continues to provide excellent service. The personnel are very courteous and professional. Jennifer Carrasco has been our service rep for a number of years and continues to provide very friendly and competent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent service

By JKElcajon on 6/25/2019 at 10:44 PM. Helped by Robert Mendoza.

They go above and beyond to help their customers. They are always friendly and helpful. They always offer a car for my use if I do not wish to wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy and no stress

By Karen Brown on 6/11/2019 at 8:02 PM. Helped by Sam, Romeo, Julia, Demetrio.

Using Costco to purchase my car was a real plus. Sam was waiting for me with a car that met my specifications when I arrived for our appointment. He proceeded to educate me about the car and we took a test drive. It didn’t take me long to decide this was the car for me! Sam walked me around the dealership and introduced me to folks in the various departments. Everyone was very welcoming and super nice. The purchase was low key and absolutely no pressure and pretty quick based on my previous car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always pleasant and professional service.

By mobrown on 5/28/2019 at 6:45 PM. Helped by Jennifer Carassco.

I have always used Lexus of El Cajon to service my IS250C and always leave there pleased with their service and friendly staff. Jennifer Carassco is who I have worked with and she is thorough, pleasant and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!! Great service

By Nayatian22 on 5/16/2019 at 4:30 AM.

Liked everything, great car, great people , great car, great people, great dealership. I will recommend it to all my friends and family. Thanks for such great service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealers performance was spot on

By Bowen on 5/9/2019 at 11:37 AM.

All employees where extremely friendly and helpful, most of all very professional, highly recommended anyone to go to Lexus of El Cajon. The wife and I love are new NX300.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DILLON MAROGI

By Francie on 5/1/2019 at 5:35 AM. Helped by DILLON MAROGI.

Highly recommend DILLON as a sales person. He bent over backwards to get us a good deal and provided five star service. Even picked us up at the airport so we could come and buy the car! Very knowledgeable, very easy to deal with and provides a wonderful product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and competent

By Karen on 3/15/2019 at 9:32 PM. Helped by Jennifer.

My first service visit, 5000 miles, was very pleasant. They addressed my concerns, already had entered the need for a software update, were accomodating to my request to perform an oil and filter change, even though that is not typically done at 5000 miles. The service was performed in a reasonable time frame, and the loaner car was an added bonus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Every employee working there is first rate. See above

By Lexas lover on 2/17/2019 at 5:27 AM. Helped by Eva Martin.

Best staff any dealership could want. Great experience every time I've dealt with your store. What more can I say? I will return there again.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By Alaa on 12/30/2018 at 2:57 AM. Helped by Ghazwan Georges.

Always receive a great service at this dealership. Very recommend. I usually call ahead and schedule an appointment before visit, then when I’m there everything is organized accordingly.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

FALL DETALIL SPECIAL $167 DONT DO IT!

By samyousif on 12/5/2018 at 2:18 PM. Helped by Chris.

Lexus of El Cajon is my favourite place by far and I really don’t want to write this review about this place, but this time I have to while I’m still waiting in the service department when I was supposed to be gone about 2 hours ago. I came for the “ FALL DETALIL SPECIAL $167” I honestly was expecting a tremendous job from this dealership specifically but I was very disappointed and I could’ve paid less than this price for a better job and when I said something about some details for example the Floor mats are not clean or touched which is the basic thing that should have been done correctly, I got the blame back and thats when I was very disappointed. So many details were not cleaned or even touched. I really don’t recommend anyone to detail his/her car there. A regular wash at a local car wash is very equal to this detail deal.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Logan is the best

By Lhardoon on 10/26/2018 at 4:57 PM.

Best service advisor on the west coast. I'm going to be bringing in all friends and family with Lexus' to Logan because he was so great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled Maintenance and Tire replacement

By DeeCee619 on 5/7/2018 at 3:25 PM. Helped by Robert, Logan.

As with every scheduled maintenance they had a loaner vehicle ready for me. They quoted me for the cost of replacing the tire and when the service was complete the total was less than what I was originally quoted. They stated that the tire was actually less expensive, which is always nice. All staff was very friendly and welcoming.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent service.

By Happy customer on 3/3/2018 at 10:37 PM. Helped by Joey.

My sales person Joey was the best car salesman I have ever dealt with. Honest, efficient, knowledgeable and quick to make a fair transaction. No BS and he brought the car to my house so I didn’t have to wait. Just awesome service!!

I would recommend this dealer.