Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
2.7  
Friendliness
3.4  
Overall Experience
3.1  
Price
3  
Quality of Work
3.1  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service ever

By Tina on 10/3/2017 at 8:48 PM. Helped by Alex.

Once again I was told it would be 30 to 45 minutes to get a loaner car. After 1.5 hours I asked about my loaner and was told I was still in the line for a loaner just a couple of people in front of me. I waited another 15 minutes then asked for my own car back. This has happened repeatedly over the last several years. I just have had enough of Lexus excuses so I will not ever use Lexus of Austin again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gold Star Treatment Buying Preowned

By WannaCadillac on 9/30/2017 at 2:16 AM. Helped by Nicole Nance.

Nicole Nance in pre-owned sales treated me like a VIP. Every concern I expressed was addressed, and I'm thrilled with both the buying experience and my new-to-me Cadillac SRX. Nicole made me feel like I was her only customer. I also appreciated access to the complimentary and luxurious coffee bar. I would absolutely purchase from Nicole again, and the treatment I received at Lexus was 5-star!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service as only Alexis can do

By Jp on 9/5/2017 at 8:57 PM.

I evacuated from Houston to Austin during Harvey. The day before I was scheduled to return I had 3 warning lights on my dash. I called the 800 number was directed to Lexis of Austin finally got my car to them about 2:30. On Saturday spoke to the service mgr, Eddy Cooke, explained my situation. My car was ready for pick up by 3:30 Not only did they throughly check for a problem, found none, but they took care of 2 recalls.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Bad Service

By Azi Austin on 6/24/2017 at 4:26 AM. Helped by Jimmy.

I had an took an appointment for car service,and when I got there it took almost 45 minutes just to get me to a salesman.They were supposed to give me a loaner car, which they hadn't because they were not available. After a while, they called me saying that my car was ready, and they would wash it for me, when I got there an hour later they don't have any clue about the paperwork and my car, to top it all off my car wasn't washed, and to wash it... I would have to go through a 45 minute wait.This was a very bad experience for me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Update to previous review

By Vakmg123 on 6/18/2017 at 12:21 PM.

I bought the Lexus RX350 which had very high Fan noise whenever I used the AC at first they would not do anything but after I talked to the Manager they actually went above and beyond to solve the issue and exchanged the RX350 with another one that was about $400 higher sticker price for same price. Dean was great and I would recommend talk to him as he is very calm and capable salesperson. Ajay

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A Good Experience

By Moore on 5/17/2017 at 5:10 PM. Helped by Lindsey Degiorgio.

My wife and I had a very good experience buying a car from the Lexus of Austin team. Our salesman Travis was courteous and knowledgeable. We also had a good experience with the financial rep. We will likely give our future business to them. Dr. Moore

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kyle Dern & Lexus of Austin Provides Superior Service

By Megan J Rutherford on 10/9/2016 at 3:49 PM. Helped by Kyle Dern.

Lexus of Austin and Kyle Dern are wonderful to work with. In fact, they are so amazing that I considered applying for a job there and I recommend them 110%. Autocraft Bodywerks referred me to Lexus of Austin in 2013 with a nightmare situation related to my 2006 Toyota Solara. Kyle was very reassuring and walked me through every step of the process to replace the engine in the Solara, which was result of a known Toyota service bulletin due to faulty engines put in that year and make. There are no words to show how much I appreciate Lexus and Kyle. In 2016, Kyle went to epic status and helped me to speak with the buyer of my vehicle about the work that the Lexus Master Technicians completed. Thank you so much, Kyle and Lexus of Austin. It's refreshing to work with a dealership that stands by their word.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

THREE-TIME LEXUS OWNER TREATED POORLY

By HL on 10/5/2016 at 8:44 PM. Helped by Steven Walker, General Manager.

I am so very disappointed in the recent service I've experienced with Lexus of Austin. Due to an airbag safety recall for which Lexus did not have parts available, my car was put into mandatory storage (mandated by Lexus). While in storage, MOLD grew inside my car covering every internal surface. It was horrific. When I brought this issue to the Lexus of Austin Service Manager's attention, his response was to "call 1-800-Lexus". I then took my issue to the General Manager who was also unsympathetic. Therefore, although I was required by Lexus of Austin to put my car into storage which resulted in the MOLD, they are providing absolutely no assistance in cleaning the MOLD out of my car and taking care of me as a customer. This is the third Lexus my family has owned and we will not be buying any more.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Terrible people/communication skills.

By Highly Disappointed on 8/1/2016 at 9:35 PM. Helped by Front Receptionist.

The people at the front desk at this establishment are very rude. They like to hang up on you without giving you any further information they don't connect you to the right department and when they do you get hung up on there as well. They have no etiquette as far as public relations with their customers. This establishment does not make you feel comfortable or like they are there to help. Don't go there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A great dealer experience

By Happy customer on 7/30/2016 at 12:00 PM. Helped by Blake Waddell.

I bought a new RX from Blake at Lexus of Austin last month. Now I know buying a car can be a pleasant experience! The service has always been professional, respectful, and courteous. The dealership is clean, spacious, and upscale - you will not mind waiting for your car during service. Highly recommended if in the market for a new Lexus

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A wonderful car buying experience

By Layne on 6/19/2016 at 11:53 AM. Helped by Ashley.

We've been buying new and used cars for ourselves for over 25 years and never enjoyed the process or experience until this time. We were frustrated from all the time spent with a different dealer in another city, some was beneficial, but we still felt so uninformed and confused. Then the wasted time, sitting in a room, waiting, and waiting, then being told car after car was unavailable. Finally in frustration we contacted Lexus of Austin via website and text, yes, a simple text, which I feared at first. Within 30 minutes we had more of a car than we wanted and got a very fair price. Upon visiting the dealer the next morning, the information the salesman gave us was priceless. We felt it was a win-win on both sides.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This has to be the best dealership experience we've had.

By CharlesK on 6/5/2016 at 3:51 PM. Helped by Jordan WIlson.

We bought a new GX 460 from Jordan Wilson this past Memorial Day weekend. The experience that we had was absolutely amazing. The process the smoothest that we've ever had - from sales through finance, through delivery. They also gave us what we feel was a great deal on the car, better than any deal that we've received from other dealers in the past (and for reference, we've bought from BMW of Austin and Mercedes-Benz of Austin in the past).

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Bad and arrogant sales dept

By JeffP on 2/11/2016 at 6:59 AM.

Buyer beware! These dealership is borderline fraudulent. They'll mislead you buy giving you wrong info. about pricing and if you are trading in BE CAREFUL! They just assume you're naive and won't comparison shop. They cannot compete with Houston/Dallas dealers and when you try and tell them to match price they'll try and belittle you! Just a horrid experience. I'm a local Austinite - never will I shop for an auto here. A 2.5hr drive to Dallas/Houston is well worth it

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad customer service

By AustinLexus on 2/4/2016 at 2:17 AM.

I don't have time to write a long winded story. The bottom line with this dealership is "we could care less". That's their motto, or so it seems. Extremely rude and unprofessional. Dealt with Jordan Wilson in sales but soon she referred me to Michael Cobb (mgr) bec. she could not negotiate price. Mr. Cobb didn't even bother to return my phone calls! Unbelievable. Instead he had Ms. Wilson call me. Never will I set foot into this dealership again - after nearly 12 years of being a loyal customer. Now I go straight to Dallas/Houston where it's much easier to get a deal.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Service 20000 miles

By Ji on 12/30/2015 at 8:04 PM. Helped by Do not know name.

Had a 10 am Appointment to get 20000 mile ck up and it is 2pm and still waiting another 2 hrs to get car washed.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experience

By JeffL on 11/14/2015 at 3:48 AM.

My Fiance and I dealt with Brian Erickson the internet sales manager when we bought are first Lexus! I cannot believe it, but we actually we had a very pleasant experience with a "CAR DEALER"! He was very quick to respond to our many questions about leasing vs buying even on a Sunday over text and email!!! My fiance has never leased a car before and Brian was able to explain everything in a way that made perfect sense for us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By gj1094 on 10/20/2015 at 9:22 AM.

Staff were friendly and very helpful, service was incredibly efficient. The purchasing process was hassle free and I felt no pressure or obligations to purchase any options I didn't want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Sweezy on 9/20/2015 at 4:22 PM.

My sales consultant, Chris Ashley, was very friendly and professional and made us feel at home. Our experience there was great and I was very happy with our purchase of a new Lexus.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By dnr on 9/14/2015 at 1:37 AM.

The staff at Lexus of Austin was amazing in our recent car purchase experience. We were actually in quite a hurry on the day we were finalizing the sale and pickup, so they very quickly went through everything we needed to know about our new car and options to add, and gave us options for coming back to purchase those, or get additional assistance after the fact. They were extremely professional; not pushy in any way. We appreciated they way they treated us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Repeat customers, repeat satisfaction

By TexasTransplant on 9/1/2015 at 8:36 PM.

We recently bought our second car from Lexus of Austin. At every level, in every department, the people are friendly, pleasant, efficient and helpful. We get the car serviced there, as well. It couldn't be easier.

I would recommend this dealer.