Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.3  
Friendliness
3.4  
Overall Experience
3.3  
Price
3.2  
Quality of Work
3.5  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Rude and impatient

By PB on 6/8/2019 at 6:52 PM. Helped by man who answered the phone..

Called to schedule an appointment for one of two vehicles bought from Lexus of Bellevue. After navigating a frustrating answering machine loop, I was finally connected to the service department. When I asked about a shuttle ride I was told my home was too far. I explained I had always been given a car for previous visits. I was told the $326 oil and filter change did not qualify for a loaner vehicle. The young man was impatient and rude. When I asked if he would prefer that I went to another service center, he said that would be a good idea. After 15 years of using Lexus of Bellevue,I will not be returning and I will use a different company for my next car purchase later this year. I don’t believe this will impact the company but it may serve as a warning to others who seek polite and friendly service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Review

By cjglos on 4/26/2019 at 6:51 PM. Helped by JD.

Service Rep, JD, accepted our 2012 RX450h for maintenance on April 22. His overall care and explanations were exceptional, a talent my wife always enjoys at Lexus. We needed new tires along with our regularly scheduled service so the cost was higher than normal Before we paid he informed us of a program whereby we had the option of applying the service charges toward a new vehicle. Well, needless to say, we so chose. We appreciated his tip. If our vehicle was a more recent year we would have declined, of course, but the timing was right for us after nearly 120,000 miles on 'Lexy'. Anyway, JD is an exceptional representative of Lexus: Smart. Friendly, Attentive. A 10s guy across the board.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Extremely poor service

By Lexus16 on 4/12/2019 at 8:19 PM.

I am the owner of a 2016 GS 350 F sport which is under Warranty. I scheduled the service appointment at Lexus of Bellevue, expressed my concerns: Diagnosis of poor gas mileage and delay in acceleration. The service advisor Benjamin tells me that if something was wrong with the car the car would tell me - that’s how they run. He ignores my concerns and wastes my entire journey (from Federal Way) to receive service. He then tells me that I will not be eligible for a loaner car for a simple oil change- since HE determined nothing was wrong with my car. I didn’t know Lexus hired Mechanics to work as Service Advisors! I felt like Benjamin was displaying signs of Implicit Bias against me since I’m not majority race. I was going to have the 30k service performed - but instead Walked Out - you DON’T get to disrespect me “AND” earn a commission off it! Training on Customer Service, Cultural Diversity & listening skills is necessary for this employee.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Feeling like I purchased a used Kia.

By Peter Meyer on 12/27/2018 at 12:10 AM.

They attempt to deliver a new luxury car wet and in the dark. The sales person also doubled as the detail technician. They brought the car around unvaccumed and factory sticker tape still on the windows. Far from what one would expect when buying a luxury vehicle. From there the experience has gotten worse. I left messages for the GM, who must be far to important to return my call, as he had the salesperson return my call who never did provide an update of my vehicle that has been in the service department for 4 working days. So far sales dept was a let down. The service has been a let down, and as with most poorly managed departments this starts at the top. The GM, who I left a pleasant message detailing my concerns couldn't find the time to return my call or provide answers. Consider going out of state to purchase your new Lexus.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Predatory from the moment I walked in.

By ba16 on 12/6/2018 at 7:18 PM. Helped by Taven Erpenbach, Andy Bui.

I went here tonight to look for a used hybrid and had a 2017 Toyota Tacoma TRD Offroad with ALL available options to trade in worth considerably more than what I was looking to buy. I was greeted by Taven Erpenbach and told him what I wanted. After trying to convince me to buy a new vehicle instead, I politely declined and restated my purpose for buying a used hybrid, being that I wanted it for high mileage driving for work. He finally decided to go over to the computer and look up all their hybrids in the used section. After claiming they had two Toyota Camry hybrids, I spent another 30 min or so just waiting for them to get it so I could look at it and test drive it. After much waiting, instead I was surprised to see a Lexus pull up. Not what I wanted or asked for. Soon as I got in, I could tell it was too small and told him no. So then another 20-30 min goes by and we're still waiting for one of the Camry's to be pulled up front. After like an hour combined of waiting for cars, I finally get to test drive one Camry, which is a 3 year old 2015 model they had listed for 23k. It was just ok and pretty bare bones. Didn't come with all the premium features I already had in my Tacoma and prior cars, yet I was still willing to purchase it because I just need something more efficient on gas. After the test drive, I asked about the 2018 Camry he said they had, yet magically it was not for sale anymore despite being listed on multiple websites. He made up a story about how it was involved in some other trade with another Toyota dealership and they had to get permission yet supposedly they were declined and not allowed to sell it while I was test driving the 2015 Camry instead. Prior to going in here, I researched all the values for everything. My Tacoma is worth about 34-35k on KBB. Their car was worth way less on KBB and was overpriced being listed at 23k. Why? Because they claim they put new tires on for $1495 and another $999 for "permaplate" which is a chemical they put on the window to repel rain and supposedly rock chips. I never asked for these, and this was done prior, but they are trying to add on a total of $2495 to the price for bogus items. Now comes the part where Taven and his manager Andy Bui decide that I must be the worlds dumbest idiot and tried to dishonestly rip me off on both the price of their car and my Tacoma I was wanting to trade. They printed out a false KBB quote for my Tacoma. They didn't include everything that it's equipped with, yet they came back with an offer of $29,500 and kept their $23k price on their Camry. So apparently they thought I was stupid enough to take a $14k loss on what I originally paid for it new (about 44k after taxes and extended warranty), to end up with their 3 year old car with more miles on it than my Tacoma has while they refused to budge on the price of their vehicle. I would have only gotten a check back for $1,700 as that was the difference if I had used their numbers. Taven made up a story about how there is no room to budge on the price of this car, yet it's been actively listed for several months online. I explained the high value of Tacomas and pointed out that dealers are selling less equipped models of the same year as mine, for between $38k-$40k. I asked for 34k which would have left them plenty of room to bump up the price for resale, considering it has EVERY option available and there are NONE on the market that have all the options mine does. Taven goes back to tell Andy what's up and eventually Andy comes outside to "meet me and say hi". He came with more false printouts of pricing that again didn't include all the options I had on my truck and tried to tell me my truck is only worth $29,500 but was willing to go to $30,500 yet still refused to lower the price of his 3+ year old used car. I again pointed out all the prices I had looked up earlier in the day and couldn't understand why he's trying to tell me he can only sell my truck for $34k-$35k yet other 2017 models similarly to mine are selling at dealers for $39k. Starting to see the BS spewing from this guy? After I got home and looked further at the paperwork, I noticed all the shenanigans they were trying to play by leaving out key items from their KBB print out. I also then understood why I was never allowed to hold and look at the print out while I was at the dealer. Not to mention after inspecting my car, they kept the keys the entire time and even kept them after I refused anymore negotiations and just wanted to leave. Not sure who hired these two kids, but if you're going to hire blatant liars, make sure they aren't dealing with adults that can smell their BS a mile away. I will NEVER return to this dealer for ANYTHING, no matter what kind of deal they have. Business is permanently lost after the charade they put on. I would highly recommend that you steer clear of this dealership. I've bought several cars over the years and never have I experienced lies like I did here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Lexus of Bellevue!

By mharhan10 on 7/10/2018 at 6:38 PM.

I could not be happier with my experience at Lexus of Bellevue. I recently bought a pre-owned SUV and from my sales rep to the pre-owned manager the customer service level was exceptional. The process was smooth and everyone was so nice. I ran in to some problems 3 months after my purchase and they still stepped in to help me resolve the issues. I was referred to them because of the outstanding service and I was not let down. They also have a very lovely lobby and waiting area!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not returning phone call

By Scott on 6/23/2018 at 6:47 PM.

My first experience with Lexus of Bellevue is a very disappointing. They were so nice when you first come to the dealership and once you got the car home and it was over. I just have a simple question and after multiple calls to multiple people there and I left multiple messages but I never never heard back from anyone. I am very disappointed to receive the type of treatment from a well known business like this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cindy was AMAZING to work with!

By Ladybug2550 on 6/15/2018 at 5:02 AM. Helped by Cindy.

Working with Cindy was a 5 STAR Class-Act! She went way above & beyond & I highly recommend seeing her at Lexus of Bellevue! I purchased a car from out of state, she gave me her personal cell number & even replied to me on her day off. Also, she worked with the Truck Driver who I hired to pickup my Mercedes & she stayed to see it through at 9:00pm... then let me know it was on its way. She was very friendly, easy to talk to, knew exactly what the situation was & managed my paperwork so quickly by over-nighting the documents & included a pre-paid Fed-Ex overnight returnnback to her. It was all done in a day & a 1/2 & my car was picked up a day early because of her excellent work to make sure the car was all cleaned up & ready to go. Thank You Cindy... a real class-act lady!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car purchase.

By wwagoner on 6/11/2018 at 3:54 AM.

Drive train issues shortly after purchase. Warranty was not honored, although the dealership offered to buy the car back which was used. The stipulation was to buy another from their inventory. I bought a Subaru and do not care for a Lexus.

I would not recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

We had an issue, but they made it right.

By Badbusinesslexusofbellevue on 4/27/2018 at 8:21 PM.

They went out of their way to help once they found out there was an issue. We are satisfied with the overall outcome. We ended up with the car we wanted.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Superb Customer Service

By Accounting Guy on 3/27/2018 at 8:46 PM. Helped by Josh Kieffer.

We bought our RX350 from Bellevue Lexus in 2007 and have been taking it there for all servicing. I am not one to write reviews, but the service we have been receiving from Josh Kieffer is outstanding. He is polite, efficient, knowledgeable and his customer service is second to none. He goes out of his way to make sure the service experience is as pleasurable as it can be. One buys the car from a sales person, but the face of the dealership from then on is the service consultant. We will be buying a Lexus again based on a quality product and the customer service we have received over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

RX350 Test Drive with George Schafer

By Why? on 3/4/2018 at 3:07 AM. Helped by George Schafer.

We drove the RX model I was interested in, he answered all of my questions and made me feel comfortable with no pressure to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, trustworthy, a man of integrity

By Seattle Tom on 2/28/2018 at 1:34 AM. Helped by George Shafer.

Excellent, trustworthy, a man of integrity. I can’t believe I’m saying this about a car salesman. But that to George Schafer is. We live in Prescott Valley Arizona and have family in Seattle. During my numerous trips back to the northwest I always stop at your dealership. George also gave me monthly updates by phone in over the past year and a half he doesn’t seem like a car salesman, he seems more like family. When the right car, in the right finances come together we will definitely be purchasing a new RX 350 with George. Always positive, upbeat, and willing to go the extra mile in researching the right car us. He’s known several of the times I’ve visited I was really just a tire kicker, yet he treated me as though I had a pocket full of cash. Years ago when we lived in Seattle we least two brand new RX 350s. Love the service, love the atmosphere, but especially the free car washes Thank you George Shafer, you’re the best.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Stay away - Worst dealer

By Ernest L Ortega on 12/9/2017 at 8:28 PM. Helped by Sales Manager.

They set the prices to their advantage and won't budge a penny on them, worst dealer I've been to as far as being able to negotiated a fair value on your car, they gave us a value of $11000 when I blue booked it I came out to $13890. All ...More

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Offered me free oil changes, won't honor offer

By davezern on 10/13/2017 at 6:14 PM. Helped by Ashton, Tyler Trouman.

When I purchased my vehicle from them, the business gave me a Prepaid Maintenance Classic Plan which gave me an oil and filter change along with a multi point inspection for a year. When I called to have that appointment set up, the location said I would need to go to a Nissan dealership because I did not buy a Lexus from them. I went to a Nissan dealership and called the number on the front of the card which turned out to not work. Luckily, the gentleman at the Nissan dealership found another number on the back and after speaking with them, let me know that any Lexus or Toyota dealership would honor my oil change. I called Lexus back and they said they couldn't do it still. I spoke with finance and they let me know that they would have me in their system and that I could get one. I called again, and again, no luck. At this point, I have called at least a half a dozen times and spoken to many people who have told me that the certificate I have is not going to work with them. I spoke with several people there and any one of them could have made the situation better for me by offering me an oil change somewhere else (which I asked about), but no one did anything to help me. I have given them the benefit of the doubt on multiple occasions, but at this point, I am done with them and have submitted a complaint to the BBB. I will also never buy another car from them as I was planning to do with my wife's future vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Car purchase

By JAH on 8/22/2017 at 1:19 PM. Helped by Jeanette Medina,Andrew Timm.

Bought a 2010 RX350 while in the area visiting,we're back home in Southeast utah really like the car. Everyone there was very pleasant and good to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery issue

By Shar on 8/14/2017 at 5:51 AM. Helped by Alex Tager.

Called for appointment got in next day, Alex Tager was the service rep that figured out what was going on and got my battery replaced. Very quickly, and even had my Lexus washed. Thank you, for great service and a fun time for my two granddaughters playing golf up top. and they loved the cookies. Sharon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

60k service and front brake job.

By Bigdaddyk on 8/14/2017 at 3:28 AM. Helped by Alex.

Alex was great. Very knowledgeable, professional, courteous, and kept me informed of the progress. Arranged a loaner and got me in and out as promised. Love your dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady tactics

By alexxnxxtlvl on 8/13/2017 at 10:14 PM. Helped by Erika.

Dealership wants to take a customer's GSF back after they damaged the customer's trade in their possession and claiming 15K in damages to the car... Instead of offering different solutions. All the dealership cares about is getting their car back. Sounds like they're just trying to sell it for more profit to someone else..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By RX 350 on 8/12/2017 at 11:34 PM. Helped by Trent, David, and Cindy.

I have been a Lexus customer for more than 15 years. I always get great customer service and that is why I continue to return.

I would recommend this dealer.