Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.8  
Price
3.5  
Quality of Work
4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Terrible experience with horrible communication

By Robfuller2 on 8/3/2017 at 7:01 PM. Helped by Paula, Charlotte.

I recently brought in my car for a recall that was needed, a spring replacement on my gas door, and look at my air because it was only blowing out of one side. I made an appointment for Monday morning at 730 in hopes they would get started on it right away and that was not the case. I needed it sooner than later because I was leavinng for college on Wednesday and I'm not old enough for a loaner car and I made that point clear to my service advisor. I got a call around 230 on Monday saying that my car would need a $140 diagnostic to see what the air problem was and was told it would go towards the repair and I authorized it mainly because I needed the problem fixed before I left for college on Wednesday. Fast forward to Tuesday around lunch and I still hadn't received any communication about my car and it had been almost 24hr since the diagnostic was supposed to be run. So I try to call my service advisor, emphasis on try. I called at least 5 times and left messages to try to get her on the phone. I also tried to call the general line and talk to another service person but was told that only my person had my information which seems idiotic to me. It took me being very forceful on the pone to get my advisor to finally call me back. When I get the call from her she starts laying out all these problems that were "found" and needed to be tended too. Stuff that most likely needed to be dealt with but I did not authorize all theses things to be checked and certainly was not going to pay the outrageous prices for said repairs, such as $88 for an air filter replacement? Give me a break! The big stink was the result of the diagnostic which "revealed" that I needed a new A/C evaporator which was going to cost over $2000. I am confused because the air was still working on one side which meant that the A/C evaporator did not need replacement. Needlesss to say I called another mechanic place to get a second opinion on all the things I needed to get attended to and they told me that they could do everything for significantly cheaper. The only thing I decided to get done at Lexus was the recall(which is free) and replacing a spring on the gas door which was quoted to me at $12 by my service advisor in an email. So I call her back and tell her that I am only going to do the recall and the gas door replacement. She initially tells me it is going to be $12 plus tax to get the gas door and recall done. I said ok and hung up. She then calls back and says she forgot the diagnostic fee(which didn't get the problem right) and I was a little irritated because I'm was not getting it fixed there but whatever I just wanted it out the door. I ask her when I can pick it up and she says the earliest I could get it would be Wednesday afternoon. I'm getting angry at this point because I had to leave in the morning so I would have find a way back to Birmingham to get my car. I find it ridiculous that I specifically said I needed it by Wednesday and I was assured it would be ready on Tuesday which would work out. But it took them UNTIL Tuesday to find out the problem and they hadn't even started on anything else. Ridiculous. So come Wednesday I had to get one of my friends to pick up the car while I'm on the road and take it somewhere else to get serviced since I am having to make a special trip back to Birmingham anyway to pick it up. Wednesday morning I called and asked when it would be ready and I wasn't really given a time but my advisor said it should be around lunch. I tell my friend that and so she gets dropped off at 130. When she gets there, THE CAR IS STILL APART, so no where near done. 300 rolls around and the car is finally done, praise the lord. I call to pay over the phone and I'm told he total is around $220!! About $60 over what I was quoted originally on Tuesday! I ask what made it go up and I'm told it was the labor to install the new spring in my gas door!!!!! I remind the advisor that I was quoted $12 in an email and she says that that was just the price of the part!!!! If the email I received was just the price of parts!! I had enough of it at this point so I just paid the price but let the advisor know that I would never return and I would make sure that none of my family or friends ever visit there either.

I would not recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Discussed with manager

By unhappy customer on 6/5/2017 at 6:15 PM. Helped by Craig.

I agreed with lexus financial to buy my car after the lease was up. They informed me I had to go to the dealership. There was lack of communication from lexus financial regarding process. If buying car after lease get all information direct from the dealer before making decision to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By Joy Lynn Chastain on 5/27/2017 at 2:12 PM. Helped by Jerrod.

We have spent a lot of time the last two days with Jerrod. He was by far the most knowledgable salesman we have ever worked with. He offered us an amazing deal the FIRST time with everything we wanted - no haggling or "games" other dealerships try to play. We haven't bought the car yet, but definitely plan to. Our experience with Jerrod was so exceptional we felt the need to post this. Job well done!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Extra Warranty are rip off!!!

By Unhappy customer on 5/17/2017 at 11:55 PM. Helped by Terry Lewis.

Purchased a new Lexus from Tom Williams Lexus. Was sold extra tire and wheel warranty & PermaPlate warranty. Both of them are a rip off. They tell you all the things it will cover but when you. Bring back for warranty repair...they will tell you it is not covered. I do not recommend this dealership to anyone. And do not buy any extra warranties.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service Work - Recall

By lawleyspyglass on 3/21/2017 at 1:50 PM. Helped by Ron Amberson and others.

As always Ron Amberson treated me like I was his "only customer" and it shows through his actions that he has the my concern as his concerns. This is the same treatment that I get every time I visit for service. Also, all other employees are very nice from the coffee shop to getting the loaner car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Service today, March 9, 2017.

By Rothschild on 3/9/2017 at 9:27 PM. Helped by Steve Ingram.

Service on my vehicle, with Service Advisor Ron Amerson was great, professional, quality appointment as always. Ron Amerson gives each individual client great attention to every detail and outstanding personal assistance. Very grateful for his commitment to excellence. Suzanne M.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Advisor Ron Anderson

By HaleLawrence0817 on 1/28/2017 at 4:41 PM. Helped by Anderson, Ron.

Service Advisor Ron Anderson gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in need of other service. He discuss with me immediately his concerns and what needed to be done,. The service was done timely and Ron is very professional and got the job done. Great job Ron and thank you for being my Service Advisor

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very professional and Gets to the point

By ms. davis on 11/21/2016 at 2:16 AM. Helped by Ronald Amerson.

Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corrected.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good Support

By Mike on 9/26/2016 at 8:33 PM. Helped by Gary Mugnier.

I had some issues with the dealer but they worked with me to resolve it. I worked with Gary Mugnier, he is very honest and reliable sales consultant.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude, Disrespectful, and Unprofessional

By Mrs. Williams on 6/24/2016 at 2:47 PM. Helped by Harry Smith and Bobby Bailey.

I was contacted by phone to buy a car, and I should've never been contacted by phone to buy a car. The individual was very rude because I didn't want to pay their asking price for the car. I specifically informed Harry of the price I would pay through online communications, but he decided that he would call me on the phone to make me pay more for a car by being rude, disrespectful, and unprofessional. I spoke with Mr. Bailey, the general manager, and asked to be removed from all communications and not to be contacted going forth. Mr. Bailey was rude also because he didn't want to hear about his employee calling my phone to be rude. He abruptly asked me my name, told me he would remove me from the calling list, and hung up the telephone. Thank god there are other Lexus dealerships to shop at.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good first impression of service department personnel

By Charles on 6/14/2016 at 6:05 PM. Helped by Steve.

My first experience with the service dept was very favorable. I was in and out within the hour and complimented the staff for their hospitality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service Due to Ronald Amerson

By Neelyc on 6/11/2016 at 7:05 PM. Helped by Ronald Amerson.

Ron makes all the difference in my maintenance visits. I fully trust his honest advice in keeping my car running smoothly and safely. It is obvious that he cares about me as person so his advice comes from his heart and his head. He is the finest representative the dealership has.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Horrible Customer Service

By Sam on 6/1/2016 at 3:44 PM. Helped by Charlotte.

The associates that are the face of the service department are HORRIBLE!!!! I have worked with them for 3 years now and have been through 4 different service "professionals" hoping that things would get better. No chance of that happening. They don't do what they say they are going to do when they are going to do it. And they have the audacity to try to upsale me after such service or ask me to rate them high on their survey. ABSOLUTELY NOT!!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Best Dealership and Auto Salesman (Joe Zegarelli) Ever!

By DeWayneT on 4/25/2016 at 3:38 AM. Helped by Joe Zegarelli.

I have bought a lot of cars.Tom Williams Lexus is my all-time favorite. Joe Zegarelli is the most patient and knowledgeable salesperson I have ever met. He obviously loves cars , and loves his job. Lexus autos have a lot of creature comforts and gadgets. He knows those autos inside and out. Don't buy a Lexus anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My Best Car Buying Experience Ever

By caramcclurelexusgirl on 4/23/2016 at 7:30 PM. Helped by Joe Zegarelli.

When I walked into the Lexus dealership I just wanted to ask a few questions. The Lexus was my dream vehicle so I was a little nervous by being there. I purchased a Nissan 3 years ago and my salesman there gave me the 3-See deal, see the car, see the keys, see you later. Joe took his time with me, clearly explained the process, slowly demonstrated all of the features of the vehicle. I was able to relax and enjoy my time there without feeling pressured. Joe made graduating from a car to an automobile an amazing experience for me. I absolutely love my automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third purchase from Joe Zegarellil

By swilk on 4/23/2016 at 2:53 PM. Helped by Joe Zegarelli.

Great experience purchasing great car! Joe was patient showing us three or four cars before we decided. Professional sales and service at Tom Williams Lexus. We will go back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Customer Service/Don't Waste your Time or Money Here

By jnscher on 4/4/2016 at 3:45 PM. Helped by Joe Zegarelli.

What a joke. In responding to an earlier review, the customer service agent not only did nothing to respond, but has made the situation even worse. There was nothing unsafe about the test drive and I resent the fact that you are trying to direct the blame on us and you can not own up for your salesman's poor behavior. Shame on you. Shame on your company. "DONT WASTE YOUR TIME OR MONEY HERE" For the Cliff's Notes of this review: 1. Drove 2.5 hours 2. Had appointment, guy showed up 30 minutes late, car showed up 15 minutes after that (forgot to mention 15 people standing around the center desk but no one offering to help) 3. Salesman condescending to us 4. Salesman stopped the test drive of a sports car 1 minute into the drive because we accelerated too quickly (didn't even hit 25 mph) 5. Manager could care less that his salesman lost a sure-fire sale we had driven 2.5 hours to make and spent a tank of gas on 6. DONT WASTE YOUR TIME OR MONEY HERE For a longer review, see below. This was the worst car buying experience of my life. After driving 2.5 hours from Atlanta to obviously purchase a car (no, we just drove 2.5 hours to drive a car we had no intent on purchasing...), we were treated with the utmost disrespect by Joe Zegarelli. Even though we had an appointment with Zegarelli and had confirmed numerous times that we would be there at 10:30 am, we were still left waiting for Zegarelli for 30 minutes. When he finally showed up, he let us know that the car wasn't ready to test drive yet. Excuse me!!! Not ready?? How long have you had to get the car ready for us?? After waiting another 15 minutes, he finally pulled the car around to the front. However, that didn't begin our test drive. He had to go back inside to get God only knows what this time. So while we waited AGAIN for this jerk, my husband and I took turns trying out each of the seats in the vehicle. Zegarelli ended up walking out as I was sitting in the driver seat (even though the test drive was for my husband) and asked me in the most condescending tone, 'Who's gonna be driving this car anyway?" Excuse me??? Am I not allowed to sit in the driver seat of a vehicle we have driven 2.5 hours to purchase??? Especially considering my husband and I often have to drive each other's vehicles for long road trips, etc. Regardless of my reason for being in the driver seat, this should have been another clue to add to the books that this test drive was about to go awry. In fact it was. We were not even a minute into the drive before the sales guy told stated, "now we're not going to abuse this car today." What, you may ask provoked that statement??? As we pulled onto the main highway, my husband hit the accelerator. We were test driving a sports car, one that is known to have a fast rate of acceleration. The wheels did not slip, the traction control indicator light did not come on, we never even got above 25 mph. But this was apparently "abusing" the vehicle to actually touch the gas on this SPORTS CAR. He then told us we needed to turn around and that another salesperson could go out with us. Like I said earlier, obviously we drove 2.5 hours just for a joy ride. Hardly. This was our test drive, this was going to be our car, we had already resolved ourselves to paying full asking price since we lost the bargaining chip of walking away. But Mr. Zegarelli lost our business on this car and any car in the future. He had a deal in the bag and was such a condescending jerk to us, that I had to write this review. And if you're wondering, the manager was just as big of a donkey. I urge you not to purchase from this dealership. These people do not understand the concept of another person's time or money. They are inconsiderate, rude, back-woods, and downright awful human beings. I also forgot to mention that they originally posted the vehicle for $35,000 and when we contacted them about this price, they never responded. Then thy took the ad down and posted the vehicle for $38,000. Again, when we contacted them about this vehicle even at the higher price, they took forever to respond. And when they did finally respond, they were unhelpful and did not provide the information we were asking for. They even practically demanded we make a deposit on the vehicle even though we were coming to see it the very next morning. Very poor business practices all around.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding car buying experience

By checks good on 1/17/2016 at 2:20 PM. Helped by Andrew Simonetti.

I have purchased quite a few automobiles but have never had such a pleasurable experience as the one Mr. Andrew Simonetti provided for me while transacting on a certified pre-owned Lexus early January 2016, Mr.Simonetti's kind spirit and patience along with his vast knowledge provided a seamless and enjoyable purchase!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Professional Service

By golexus, sandy5655 on 12/22/2015 at 6:31 PM. Helped by Gary Mungnier, Jr..

The dealership is professional in every way imaginable. My sales consultant was Gary Mugnier, Jr. He made my sales purchase a very pleasant experience. He is a man of his word. That really means a lot. Thanks Gary!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By NGoode15 on 10/24/2015 at 7:42 PM. Helped by Clarence Rasberry.

Everything was perfect. By far the easiest car buying experience I've ever had. Great sales staff and prices on the cars. Very comfortable, no pressure from the staff. They are truly here to help the customer. I would definitely recommend coming here for your next car.

I would recommend this dealer.