Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a 2018 demo NX300 Executive package

By Priddisgreens on 5/8/2018 at 12:42 AM. Helped by Scott France, Melissa, Sales Manager, Finance Manager..

Scott France is our sales person. We bought a 2010 Lexus ES 350 from Scott. Our experience dealing with Scott is great. Scott is personable, knowledgeable and very customer oriented. Sales Manager dropped by a few times to work with us and Scott in closing the deal. Service is also excellent. Service advisers are helpful and provide prompt service. Nice refreshments when you wait for an oil exchange or pick up your car after it’s serviced. Loaner cars available when my car is in regular maintenance service. This allows me to maintain my daily routines. Parts department staff are also helpful and provide good service. Parts are available the next business day if it’s not in inventory. This dealership has a full customer service package which I appreciate. One of the reasons why I remain a Lexus customer. I still own a 2006 Lexus SC430 and it runs like a charm. This car is a keeper!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Make sure you have hours to waste

By Andybuc on 1/20/2018 at 8:40 PM. Helped by Reception.

I own a Lexus and bought it from this dealership but went Today to buy a second one for my wife. We knew exactly what we wanted and didn’t need to be sold on it. We could not get a sales person to save our life. We were told “it could be a while”. That is great that they are so popular that they can afford to throw sales away but after half an hour of waiting for someone’s atttention, we left and went to another dealership. I love my Lexus and it is a great car but if you expect any from of VIP or personal attention, don’t go to Calgary Lexus. You will be disappointed

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

It used to be not that bad...

By Andrey on 12/16/2017 at 7:32 PM. Helped by Multiple.

AWFUL EXPERIENCE! Have to bring my vehicle in attempt to fix a deflating tire for the THIRD time... in almost a week from now as there are no loaners available until then and get the car fixed today is not an option as they are fully booked. Safety concern about driving with partially deflated tire doesn't sound like as an issue for Lexus of Calgary. VIP SERVICE??? Unfortunately, the evidence doesn't support that claim. As mentioned above, getting a loaner is a challenge, but finding a solution with dealership representatives seems even impossible. On my second visit to the dealer for the same issue my participation in a competition at Canmore area was put at risk when I learnt that loaners can't leave city bounds! That's appalling! And they can offer a rent option for you, but at your own expense. Acura driver, who picked me up to Canmore was laughing at me, when I shared the story. That was a couple months ago, and it was reasonable to expect the company will learn from that and will improve. Apparently, not the case with Lexus of Calgary.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Calgary Lexus GM basically called us a liar today.

By madhatter on 8/28/2017 at 6:33 PM. Helped by GM Steve , Francis Gajes - mechanic.

We have owned an RX 300. 2 -350's and a 450H....we sprang an oil leak on one 350 and had to have emergency care immediately. The vehicle had been serviced at Calgary Lexus and never mentioned once that there was a recall on that part. But when we called to make the appointment for a complete inspection last week we were called back immediately that there was this recall. Did they just remember a few years later about a recall?? After the complete inspection then took it to our mechanic for the repairs that were recommended by Lexus and were physically shown all the other repairs and leaks needed that Lexus never reported to us on the inspection. We told our mechanic to go ahead and fix it and then we called the GM of Calgary Lexus as to this discrepancy and he said it is one mechanics view over the other. OH MY GOSH we were there to see the 3 other leaks and the worn rods and struts. DID he think we were lying?! As a gesture he should have refunded us the $260 for the inspection but no he wants us to bring him the old parts after it is repaired to prove it!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bully tactics

By cg175 on 3/20/2017 at 3:14 AM. Helped by Sales manager.

The RX was our first choice and we contacted them asking to negotiate (fairly) a price, we were told if we bought our RX elsewhere we WILL not get VIP benefits during our service stop; they would not offer a discount so they threaten not to extend a benefit any Lexus owner is entitled to. They only offer to give you a discount when they learn you have a better price. Avoid at all costs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience

By Martin on 2/16/2017 at 6:48 PM. Helped by Kasia and Leland.

Exellent, professional service. Kin to please.Knowable.No high pressure sales.Patient. We were introduced to different models of cars and had oportunity to test drive. Thay was great and let us to make decision without stress

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By JCH on 1/29/2017 at 11:04 PM. Helped by Donavan.

This is my third leased vehicle from Lexus of Calgary. While I love the vehicle, the service I receive keeps me coming back, They always deliver what they have promised - prompt, polite and efficient.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient and excellent service

By MikeB on 1/26/2017 at 8:14 PM. Helped by Don't recall names.

Had no issues in arranging an appointment and a loaner for my car servicing. Came in that morning, drove into the service bay which I love, handed over my keys, walked thru the doors into service with no waiting, and was out and in my loaner within about 10 minutes - all very relaxed for me as the customer. Was called early afternoon that my car was ready for pick up and repeated the same process thru the service bay - no issues. Very efficient and all done with a positive service orientation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Appointment

By JGI on 1/26/2017 at 4:54 PM. Helped by Igor.

I had a problem with my brakes and I stopped by Lexus of Calgary on Tuesday afternoon to book and appointment. They got me an appointment the next day. The problem was fixed by 1 pm on Wednesday. The service advisor kept my informed of progress and when the car was fixed they shuttle service picked me up and I was back to work by 2:30 pm. Gordon I

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class Customer Service Experience

By LeahsLexus on 1/22/2017 at 1:27 AM. Helped by Meagan, Kasia.

It was a pleasure dealing with Meagan and the team at Lexus of Calgary. The overall buying experience was effortless, positive, comfortable, organized and detailed. Completely focused on the customer and going above and beyond expectation. I look forward to continuing the relationships I have now developed at the dealership. I will be referring friends to Meagan and the Lexus product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus of Calgary Service #1

By Silas likes Lexus on 1/13/2017 at 7:16 PM. Helped by Igor service appts.

Consistent excellent service with knowledgeable staff , courteous front end staff. Always a pleasant experience without exception. This sets Lexus of Calgary at the top for service across the. Board I will continue to recommend them as I drive my 3 Rd Lexus , aging purchased from excellent sales staff! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly and thorough

By jkung on 10/1/2016 at 6:00 PM. Helped by Abe.

We felt welcome at the service counter. The staff were courteous and helpful. The Coffee bar and massage chair made waiting a pleasant experience. The loaner vehicle was definitely very convenient for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class

By Gramma on 10/1/2016 at 1:07 AM. Helped by Ignore Ruziev.

From the moment you drive in with your vehicle until the time you leave after the service is done the treatment is impeccable!e. Everyone is very friendly and most helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

in and out

By happy on 9/30/2016 at 4:46 PM. Helped by Igor.

good to know that this dealership takes care of your problem the first time. No hassle. Just quality service and coffee to go. Well done

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

waiting in house

By Jabbour on 9/19/2016 at 5:16 PM. Helped by NA.

Waiting 45 minutes for oil and filter while having a fresh latte served by the Barista along with a muffin or cookie, read the paper, sat in the mAssage chair and the. Looked at the new cars - awesome experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

33000 km service on 2015 RX 350

By John Brkich on 9/15/2016 at 2:46 PM. Helped by Did not pay particular attention.

Service was easy to book as it was prior to winter tire rush. Quality was excellent and shuttle service greatly appreciated. I always have my Lexus serviced at this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus Service.

By George Rogers on 9/7/2016 at 3:46 PM. Helped by Michilla..

Lexus Service is Fast, efficient, and competent. My car was towed to the dealership without an appointment and I was immediately welcomed and scheduled in. I got a courtesy ride to work and a phone a couple of hours later telling me all was fixed. The service was terrific!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and prompt

By Raju@Lexus.com on 8/26/2016 at 1:54 PM. Helped by Service receptionists.

The excellent service provided and the amenities at the service area. I have been coming to the Lexus since 2005 and enjoyed the service provided and no concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

16,000 Km service

By Calgarylexus on 8/25/2016 at 2:22 PM. Helped by Janet.

Emailed the dealership to book my service. Car was booked for service within 12 hrs. Car was picked up from home. I Received a call to confirm service as well as any other work, and received a quote for the work. Once service was complete, received a call to let me know what had been found, done and the charges. Car was dropped home before I got home from work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By was on 8/25/2016 at 3:35 PM. Helped by Sandeep Chauhan.

Great service, very friendly staff. Service performed on time and at a reasonable cost. All facilities are extremely clean and are a pleasure to use. There is free coffee, water or other drinks to enjoy.

I would recommend this dealer.