Dealer 2-Year Rating

Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3.2  
Quality of Work
3  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Hagadogl on 1/2/2019 at 7:17 PM. Helped by Sarah Ventresca.

Great dealership. Very Timely. Sarah Ventresca is very helpful and enthusiastic. I would highly recommend this dealership and return again as a customer . thank you.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Airbag recall

By Greglugar on 4/13/2018 at 6:20 PM. Helped by Jose.

I took my car in for an airbag recall and left with punctures in my seat. They didn’t point out the 2 tares in the passenger seat even though I noticed them as soon as I got my car. Once I brought this issue to their attention I was told to call back tomorrow since my Service Rep Jose left for the day. I called and was told that I would have to wait several days before I could bring my car back. I scheduled a pickup time at 1:00 with Jose once the work was done and Jose was not back from lunch to help me. The workmanship on the repair was below average. You can tell where the seat was torn. BTW no one ever apologized for the inconvenience of damaging my seat. Go to Longo instead.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare

By AG on 3/14/2018 at 11:56 PM. Helped by Sonia.

There was a recall for the dashboard of my Lexus GX 470. I took the car to Lexus of Cerritos in March of 2017 and they replaced the dashboard. After few months the dashboard started making noise. It got to a point that the noise became very annoying. So I called the dealership and explained the situation. They made an appointment for the next day and even said that I would get a loaner car. Next day when I took the car to Lexus of Cerritos they said in order for them to examine the problem they would have to remove the dashboard and that by itself would cost me $495. I explained to their service assistant manager, Sonia, that the noise comes from the dashboard that they have installed and I should not pay for them checking their poor workmanship. She talked to the manager and agreed to check the dashboard free of charge. And she said there were no loaner cars so I had to wait 3-4 hours or take an Uber, go back home and come back again. Since I live about 40 miles away, I decided to wait for the car. After about 45 minutes, their technician came and said since each technician is an independent contractor somebody has to pay for the work. Lexus of Cerritos would not pay them and therefore I would have to pay. Once I said that I would not pay so they can check their work, he agreed to remove the dashboard and check the noise. Ten minutes later he came back and said he doesn't need to remove the dashboard and the noise is not from the dashboard, but the connection between the dashboard and speaker. A total nonsense. When they replaced the old dashboard they would have to disconnect the speaker and reattach it to the new dashboard. So if there was noise coming from the connection, it must have been because they did not connect it well. To make the long story short they refused to take responsibility for the lousy job they did. And I am left with a dashboard that keeps making an annoying noise. I will never, ever goback to Lexus of Cerritos again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

UNORGANIZED, UNPROFESSIONAL & VERY UNACCOMMODATING

By keithsh1 on 2/28/2018 at 9:16 PM. Helped by Dorothy Lunney.

I made my first service appointment for a Saturday and upon arriving was advised I was not on the schedule. No one could explain or cared, just asked if I wanted to reschedule. I did. I made an appointment the coming Tuesday at 7:00 a.m., when making the appointment I advised the representative that I worked a distance from the location and would need a loaner car. He insured me that would not be a problem. The day before my appointment I contacted the service department to confirm that I would be getting a loaner car. I was advised that that was not a problem and it was confirmed. Well on Tuesday EARLY morning I get there and after waiting, the representative began taking my info., as if I were a new customer. I explained my info in already input int the computer. Went through that then I was advised there may not be a car for me. Walk over to the gentlemen responsible for the loan cars and told in a nonchalant manner, "no we don't have any cars, just this one (showed some keys) and someone else has this one." They went on talking pointing fingers as to who took my reservation. They offer no accommodations. Didn't try and figuered something out or find me a car. I told them I needed to get to work and take my grandson to school. So what was the attitude. Not up to the standards of a Lexus dealership. I left and called the service manager, he was just a bad. Nonchalant attitude and actually stated, "well what do you want me to do, do you want to make another appointment?" I told him I thought he should know in order to improve their customer service. I stated it starts at the top and twinkles down and after as far as the attitude of staffs at this location. It was very clear where it started after speaking with the service manager. They have done remodeling at this location, maybe they should invest in improving their customer service beginning with the people in charge and staff. Called the general manager, never returned my call, what does that tell you. This location is just the typical car dealership, doesn't meet Lexus high standards. Old saying, "Money can't buy you class."

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The dealer with no Heart.

By Kratos on 11/29/2017 at 1:54 AM. Helped by Gary Benner, Dan Comouche.

The service at this dealer is very poor. I got my car service for a Dash replacement that lexus corp. was replaceing due to the sticky dash problem. Lexus Corp. held their end of the bargain, but with a slight hickup. The center council also has the stick surface on my Is300. Since the center council was not brought up by the service advisor. Lexus corp. only approved the Dash and not the complete set. So the service manager at Lexus of Cerritos said that they only was going to due the dash. I got the general manager involved and he just brushed it off and still dealing with this problem. They even damaged my leather seat in the process of installing the dash. I do not recommend this dealer for service or any continued business because they do not have a heart. Simply they give you the run a round.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Airbag recall

By Patty on 10/17/2017 at 5:44 PM. Helped by Eugene Chang.

I took my car in for the airbag recall and it was done so fast. I only had a quarter tank of gas and when I picked up my car it was a full tank. Eugene Chang is the best.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

purchase of new NXT

By etmajor on 9/25/2017 at 7:22 PM. Helped by Charles Flores.

the knowledgeable information given to us by our salesman Charles Flores was excellent, His non-confrontational type of approach was gratefully appreciated as well and his low pressure but pro-active approach. I have one complaint. I brought my 200ct in for a flat tire and after the service reps suggestion I met with Charles and bought a new nxt. While on the test drive the service rep called and said we need a new tire should they put it on. I assume they meant if we did not buy a new one. When we were finalizing the purchase of the nx we were told we owed 235.00 for a new tire after almost waking out the sales manager lowered the bill to 135.00. I still feel the service department cared more about selling a tire then us purchasing a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Car Purchase

By Peggy's RC on 9/20/2017 at 10:03 PM. Helped by Peter Agnew.

Had great time purchasinng our Lexus RC350 from Peter Agnew about 2 weeks ago, When we went to purchase the car we wanted it was gone, but Peter found the car we really wanted at another location and was able to have for us the next day, Our longest wait for an appointment with Peter was no more than 5 min. We had at least 2 other appointment with him, and each time he was there on time. Was very impressed with Lexus of Cerritos. This was 3rd Lexus that we have purchased from Lexus of Cerritos. Recommend them highly. Dave & Peggy Van Houten

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Yani was excellent

By j wilder on 5/9/2017 at 2:39 AM. Helped by Yani Ornelas.

A couple of weeks ago we bought a used car. Yani was our salesperson. She was focused on us and completely helpful. She went with everything we wanted. (The finance guy was okay.) I don't feel I can wholeheartedly recommend this dealership because we've only used it once to buy, and never used the service dept. Also, they gave us only one key to the car and it will cost us big bucks to get another. Thank you, Yani.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Quality of Work

Purchase

By Lexus on 12/23/2016 at 7:50 PM. Helped by Drew Leon.

Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment cancelled due to rain but have not received call to reschedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Catherine is great to work with

By bold eagle on 12/9/2016 at 4:21 PM. Helped by catherinne.

Treat me like I was family constantly reviewing the terms of the sale as well as the best possible finance availeble to me Relly friendly people all around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service of vechile

By NatEs350 on 7/12/2016 at 6:02 PM. Helped by Dorothy Lunney.

Let me say this, I have been coming to this specific dealer for years. I went to the Tustin dealership when I first bought my car and the service was mediocre. I was just another car to get in and out. At the Cerritos location, with Dorothy Lunney it has been the exact opposite. She is attentive and gets my car handled. She always makes me feel she is fighting for whatever I am asking for to get looked at or repaired. When she delivers my car, I have no complaints. Dorothy is a sweet, professional woman that cares about customer service. She will do anything that is in her power to help the client with their requests. As far as I am concerned, she goes above and beyond. If you can work with Dorothy, you're in great hands!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

After the sale

By lexux on 5/23/2016 at 8:45 PM. Helped by Mitchell, Aref.

I bought a car from them, after they got the money, they did not refund what they were suppose to , I paid $80.00 for the paper work; I've waited 3 months no license plates. I think they took the money and went partying. Whatever U do do NOT go here.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

2 ton paper weight

By anuckles on 5/4/2016 at 4:37 PM. Helped by dorthy looney.

the 2006 lexus gs and is were manufactured with defective piston rings. causing engine failure. even though lexus is aware of the issue they refuse to stand behind their product. don't be fooled by their advertising and demeanor Lexus is manufacturing inferior cars that fail. and when they do fail they will not correct their manufacturing defects.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Very bad experience with new car sales department

By Saddayatcerritos on 10/20/2015 at 1:25 AM. Helped by Amerika.

I called the dealer and asked for a cash price on a ct200h no trade no finance no lease all cash I was givin a price and told if I come in the price would go down and to come in so they know I'm for real the sales person I spoke with was amerika she was very nice on the phone and actually prompted me to come in when I got there however the script changed and I had driven almost a hour to get there and was not happy to hear that they wouldn't go down on the price and they basically treated me rude and abrasive like I was there to harm them and hurt them and I was a threat or something? I don't understand why I was treated so badly I was only trying to patronize there business and buy a car?look if your financing and your going to be grateful to whoever can sell you a car and make it happen for you because of credit challenges then I SAY try em? Uknow why not? But if your upscale and you know you can buy a car then don't waste your time with these people they are about as upscale as McDonalds I will also add that I went to Glendale Lexus the next day and was treated very good and they sold me a 2016 not 2015 like cerritos had for 1500 less .do yourself a favor and skip this dealer if you have a choice .god bless

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!!!!

By Nacho90 on 6/7/2015 at 8:26 PM.

Great Experience overall, very professional. As you can see I gave it 5 stars very smooth process from beginning yo end. Eddie the service manager was extremely helpful and detailed kept a smile and also kept us updated. Very friendly Jamie Lee was also professional I am very satisfied with my car service thanks to Eddie and Jamie Definetly will recommend this dealearship.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Do not go to Lexus of Cerritos

By TNav on 3/23/2015 at 3:09 AM. Helped by Walid Sarsk, Sam Alshwiki,.

Went in to purchase a 2015 ES350 cash, was told Lexus of Cerritos would do a dealer trade to get the vehicle we wanted. Lexus of Cerritos said they would have the vehicle at their dealership in the morning of 3/19/15. We arrived at noon on 3/19/15 to no vehicle. We expressed our concern and was treated very poorly by Sales Manager Walid Sarak. Seems like Lexus of Cerritos was back pedaling. Had they promised something they were unable to deliver? We received no apology, only this statement from Sales Manager Walid Salak "you are not satisfied with Cerritos of Lexus maybe we are not for you" WOW!! What sales manager would say that?? Lexus of Cerritos lacks integrity, professionalism and customer service skills!! Look at their reviews many of them are poor!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!

By bbygats on 2/26/2015 at 5:28 PM. Helped by Jason from Finance.

I lease a CT200 F-sport(msrp $38,889) with this dealership on 2/2/15. When I got home I reviewed the contract and found out that I was getting ripped-off. I thought I had a great deal but boy was I wrong. Good thing they have this thing called 3-day money back guarantee, where you can return the car for any reason within 3-days and less than 150 miles. The next day went back to the dealership right away and returned the car. Now 3 weeks & 3days have already passed and they still haven't returned my $1,200 downpayment. I tried contacting their accounting department and couldn't get a hold off them. I guess they don't want to give my $1,200 back. Good thing I put it on my CC. I'm just going to dispute that charge in my CC. This dealership is a SCAM. STAY away from LEXUS of CERRITOS. Jason from Finance is the WORST. Molly B. replied to me at my YELP review using a template response the one that you just COPY & PASTE. If your going to give me the number of the MANAGER don't give the dealership number give me his DIRECT number if you're really that sincere in resolving the ISSUE. NEVER will I consider this dealership again EVER!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an amazing experience at Lexus! Thank you Bianca!

By Madison Frances Bailey on 1/20/2015 at 2:25 AM. Helped by Bianca White.

My experience at Lexus of Cerritos was an absolute pleasure. All thanks to Bianca White who went above and beyond to get me in the exact car I wanted within my price range. She really worked hard to make everything go smoothly and I really appreciate the extra time and effort she put in to making me a very satisfied customer! I will definitely recommend her to anyone thats interested in a Lexus. She was straight- forward, knowledgeable and prompt. There was no stress no pressure I told her what I was looking for and she made it happen. Thank you Bianca for helping me get in the car of my dreams!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy your car from Lexi at Lexus!

By jasonmalit on 12/17/2014 at 9:58 PM.

Lexi made the whole buying experience quick and easy! I came in for a test drive, took a little tour of the dealership, and signed paper work while my new car was being washed/detailed. I also had a quick training/orientation on all of the car's features. I would definitely recommend Lexi and Lexus of Cerritos to anyone looking for a new car! I'm in love with my NX 300h!!

I would recommend this dealer.