Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Follow Up By Ralph Paty

By William Todd on 11/18/2017 at 5:05 PM.

We purchased our GX460 from Ralph Paty and we apprciate his follow up with us to insure our satisfaction. Ralph left us with the impression he sincerely cares about our Lexus experience and Ralph is one of the most professional car salemen we have ever dealt with. I would certainly recommend anyone looking for a car to seek out Ralph Paty at Lexus of Chattanooga.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our new CH-R

By "Little Gray" on 10/22/2017 at 6:15 PM.

We purchased our new Toy CH-R from Ralph, although he works next door at Lexus. The reason? We had previously stopped by Lexus to look at some of their smaller vehicles and Ralph greeted us, gave us his card, and told us to come see him if we needed anything. He never pressured us, and made us feel welcome. That was enough for us, and upon deciding it was time to trade in my Yaris, my husband went straight to see him, said he really knew his stuff. He had our keys to the CH-R in hand within four hours, and on a Saturday no less! Ralph truly has a heart of service towards people and it shows in his demeanor and professionalism. We will seek him out when it comes time for another Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

90000 MILE SERVICE

By dorthyl on 11/13/2017 at 2:30 PM.

AS USUAL EVERYONE WAS VERY PROFESSIONAL AND EVERYTHING YOU COULD EXPECT FOR EXCELLENT SERVICE. THEY HAVE SERVICED MY CAR FOR 5 YEARS AND I HAVE NEVER BEEN DISAPPOINTED! KEEP UP THE GOOD WORK!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great service department!

By Lexus/Jan on 11/14/2017 at 11:50 AM. Helped by the young man who came out to get my car helped to put a piece back on the trunk window...I was not even sure where it came from..

I have always had a great experience with the service department. They are always helpful from the time I call for appointment until I drive off the lot! Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sales person

By Putt on 11/7/2017 at 5:32 PM.

Very good. Everyone was very professional. That meet the needs I was looking for. They did not put any pressure on me in anyway, I would recommend Lexus of Chattanooga to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience with purchase

By Lynne on 11/6/2017 at 3:26 PM.

After going to multiple dealerships in Chattanooga looking for an automobile that would suit the specific needs of my mom, we met Reggie at Lexus. He was so knowledgeable and friendly. He went out of his way to help us find the perfect vehicle for my mom. He went above and beyond to help us and make the car buying experience a great one. I would highly recommend him and Lexus of Chattanooga.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant Service from Reggie

By Arbonne Mom on 11/1/2017 at 5:52 PM.

Reggie Elder was fantastic in follow up and making sure I received the best care and consideration when purchasing my new car. So helpful and kind and most of all respectful! He made sure all my concerns and questions were addressed without making me feel like it was a bother. I highly recommend Reggie!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexusbuyerforevernow

By Lexusownerforever1 on 11/1/2017 at 11:52 AM.

After shopping at three other high line dealerships in the area we took our friend’s advice. We stopped at Lexus of Chattanooga and met our Salesperson Fred Fortson who was extremely professional and knowledgeable about the brand that he was representing. Fred took the time to greet and speak to all five members of our family and made us feel as if we were already a family member of Lexus. We couldn’t help but to move our purchasing date up from six months and decided to purchase that day our very first Lexus a RX 350.. Thanks Fred and Lexus of Chattanooga for being courteous, fair and friendly to our family. I will be recommending all of my friends to see Fred Fortson for their next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience !

By Big D 68 on 11/1/2017 at 1:34 AM.

Fred Fortson made purchasing a new car, a pleasant experience. Know about the cars he is selling. Would buy from him again, and will tell all my friends about him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service experience

By Rogers, Deborah on 10/27/2017 at 4:49 PM.

Corey Horne is an excellent service advisor. He's always accommodating, even when I call at the last minute. Always has a loner vehicle for my convince and has my vehicle is finished when promised. i love Lexus of Chattanooga.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Four wheel alignment

By Ginny.doglover on 10/23/2017 at 10:33 PM. Helped by Eric liner.

I was treated with excellent service by the service rep Eric Liner. He was truly outstanding. Very helpful never been treated so kind he is the best yet he was this way with everyone. Very impressed!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag Recall Repair Experience

By Chuck626590 on 10/23/2017 at 11:22 AM. Helped by Eric.

Took My ES350 in for Airbag recall, Everyone at the dealership was extremely nice and helpful. They gave me a loaner vehicle so I could return to work. They repaired my airbag and called me when my car was ready. They also did a once over on my car and told me there were 3 issues that needed attention and gave me an estimate for the cost of these repairs. When I returned to pick up my car it had been washed and vacuumed. I had a great experience with the entire process. Thanks, Eric and all of the others that helped me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable and professional sales rep.

By dp1k37363 on 10/21/2017 at 6:48 PM.

Have had our Lexus RX350 serviced at dealership for more than 5 years. Service work done well. Purchased 2016 NX200t yesterday. Sales person was very knowledgeable and treated us very professionally.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus of Chattanooga

By lauraann on 10/20/2017 at 1:37 PM.

Our experience with the Lexus dealership in Chattanooga was very positive. Our sales rep, Fred Fortson, was very attentive, extremely helpful and a true professional. He worked hard to make sure we were able to leave with the car we wanted. We will certainly be back in the future and we will happily recommend this dealership to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!

By LBH on 10/19/2017 at 11:14 PM.

I went in for service but after FRED FORTSON talked with me, I leased a new car, Thanks you FRED, I love my car. I did not intend to purchase a car but as a walked around in the showroom, FRED, offer his help and he was so informative and easy to talk with, I walked out with the car that i really liked. Thanks FRED and JOHN CATE for your kindness.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks to Ralph for making me a Happy Customer!

By LLEXUS350 on 10/17/2017 at 11:23 PM.

Ralph was a delight to work with, informative, friendly, patient and sincerely wanted me to be his happy customer. He will be highly recommended and if I am in the area (from Cumming, GA) I will make the time to stop in and say, "hello" and "thanks".

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service for unexpected travel stop!

By Lda3 on 10/11/2017 at 10:45 PM. Helped by Jeffrey Milsaps.

Jeffrey Milsaps was awesome. We had to quickly find a Lexus service place on our driving trip and even without an appt. Jeffrey was able to get us all fixed in 1.5hrs. Since we were on a driving schedule this was important. What a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and courteous

By Madi1207 on 10/10/2017 at 1:41 AM.

Our experience at Lexus of Chattanooga was very pleasant. Our salesperson, Fred Fortson, was helpful and dealt with us in a courteous manner. We are very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Ralph!

By Laurens1234 on 9/30/2017 at 2:35 PM.

Ralph and Lexus of Chattanooga were great to work with! Cary and Ralph even helped my husband surprise me, making it a great day! I would highly recommend that you go see Ralph for all your Lexus needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Satisfied Customer

By cwc on 9/25/2017 at 5:39 PM. Helped by Jamie Ryan.

Jamie Ryan was professional, kind, and patient while working with us to purchase our Lexus SUV. He helped make what is usually a stressful experience enjoyable.

I would recommend this dealer.