Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.6  
Friendliness
2.9  
Overall Experience
2.5  
Price
3  
Quality of Work
2.8  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Service manager is a Moron

By UnhappyatLexus on 11/30/2017 at 7:36 PM. Helped by Service manager Kevin Mahr.

I notified my sales rep couple days after I purchased a rx350 that something need to be fixed, her response no problem bringing in at your convenience will cover it! She still had the txt and showed it to the service manager. Life got in the way so I came there today for an oil change and that part to be fixed. Since I’m one month out of my three month coverage they will not cover that fix which is a $40 part! After spensing 2.5 hours there and nothing accomplished I left pissed with nothing done to my car. I’ll get my oil changes and services done somewhere else. They just lost a new lifetime customer over $40. What a Moron!!!! Worst service department Ever.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Russ Kaye .... Service Advisor is Excellent!

By jjda24 on 10/20/2017 at 4:24 PM. Helped by Russ Kaye.

Russell Kaye... has to be the most professional/ courteous service advisor I have EVER dealt with. Russ went above/ beyond to assure complete customer satisfaction. I work in the auto industry and I know quality when I see it. Please see Russ!!!!! YOU will not be disappointed. 5 stars Russ ....THANK YOU! Josh A

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful customer service !!

By Amyjo on 7/18/2017 at 12:21 PM. Helped by Lon and TJ.

Do not expect any assistance once you purchase your car! I had not received a payment book for my lexus and contacted Lon multiple times with either receiving wrong information or he just tried passing me along without an answer. I guess it was quite difficult for him to move from his desk to ask the financial office who was the loan with ( instead of guessing wrong) and providing a phone number for us to contact. After my final call I made basically begging for information so I could pay my loan, he got tj involved. I have actually saved his non helpful incredibly rude voice mail. He thought he hung up the phone when he said in a very rude tone " I don't have a phone number for sun trust"! You have one job TJ, that is to assist with financing.... sin trust number is 1800Suntrust. This is my 3rd lexus and I have never dealt with such rude and unhelpful people. I did send this information to the contact site, but they have obviiudy not contacted me. Lon stated multiple times after we hang up he would send me a text for contact information for sun trust.... never happened. Save yourself the experience I had and drive to another lexus dealership where I'm sure you will receive the service you pay for!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Very poor

By Ram on 7/7/2017 at 11:57 PM. Helped by Romel.

After Faster purchasing the 2nd car for the Rx SUV and I have a second problem with the dashboard so I decide for the 2nd car to call and ask for recalled to fix it and the refuse to resolve their mistakes .and after calling 1800lexus. Which is very bad to answer me

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The Enform app does not work and Lexus knows it.

By Ken on 5/14/2017 at 3:15 AM. Helped by Jerome.

I puchased my GX 460 thirty days ago. The remote app and other features in Enform do not work. After many calls to the dealer and to Lexus, they have resolved nothing. Why doesn't Lexus stand behind the brand? This is a common problem and Lexus IS aware. I wonder why this defect was kept from me during the purchase. If you are considering a purchase beware. Before you buy the vehicle be sure that you have someone insure that all tech features work.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Customer Service of any dealership in Tampa Bay

By JEFFREY DEARMOND on 12/2/2016 at 7:14 PM. Helped by Eric Almberg.

Eric Almberg has been my Service Consultant for many years at Lexus of Clearwater. I appreciate Eric's high level of customer service and that is the reason we keep coming back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service above and beyond the call of duty.

By J Michael Ertel on 10/14/2016 at 6:41 PM. Helped by Mike Aloia.

I've written previously to say that I do buy used Lexus vehicles from Lexus of Clearwater, in part because they're a great dealership, in part because Lexus makes a great product, but mostly because my Service Advisor, Mike Aloia gives me outstanding service. Late last week my wife and I returned to Tampa Bay after an extended absence only to find that the interior of her RX 330 was covered in a light mold. I had the car washed inside and out just before we left town, so if sat for over two weeks and the residual moisture trapped in the car's interior, coupled with the lack of ventilation, created ideal conditions for runaway mold growth. This was discovered on a Friday. On the following Tuesday, just three days away, my daughter and three grandchildren were arriving and would be using the car extensively, and should not be exposed to all the mold. In desperation, I called Mike Aloia on the only number I had in my cell phone for Mike to see what he could do on such short notice. It turns out Friday was Mike's day off and I had called him on his cell number. Nonetheless, Mike called me back from his cell phone - and on his day off - and had everything arranged - including a loaner vehicle - to have me bring the car in first thing Monday morning for a deep cleaning service, if that should be necessary! I don't think it gets any better that this when it comes to customer service! Mike Ertel

I would recommend this dealer.

Overall Rating

3.2  

4   Customer Service
2   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Customer Service at Lexus Clearwater July 10, 2016

By Marina on 7/10/2016 at 6:37 PM. Helped by SCOTT COYNER.

Customer Service at Lexus Clearwater July 10, 2016 One week ago, on Saturday July 2, I went to Lexus to service my car and had a bad and dissatisfying experience. After writing the specifics up on the different social media that Lexus provides for customers, I received a call from Scott Coyner (Customer Care Director). Talking to him was much better, showed care for me. Scott took responsibility for the last Saturday’s experience, allowing not to leave dissatisfied with their customer service. I do appreciate Companies that take the care to handle any bad experience for their customers. The truth of the matter is, one can always do something about it. And a happy customer out the door is 10x more valuable than an unhappy customer leaving your shop. At the end is your customer and word of mouth that handles the stronger PR for the Company. Thank you Scott Coyner. Sincerely, Marina Simon

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Overall Experience
3   Price

Where is my Tag refund ??

By tigershark7 on 6/28/2016 at 12:39 AM. Helped by CHRISTINA in the office...

I bought a RX 350 CPO late April 2016..They overcharge for tag/title and say they will send me the balance. When it never showed up I called and talked to Christina who said she would check it out. After about the 3rd call she told me they sent the refund to the finance company even though I put down a sizeable amount of $$..Christina seemed to be unsure and confused like they don't do this every day. They mislead me. I've bought a dozen cars in my life and LEXUS CLEARWATER is the first to ever send my money to the finance company. If they mislead you in the little things then I say BUYER BEWARE..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Beware of "Certified Pre-Owned" Claims

By Christine on 4/2/2016 at 4:18 PM. Helped by Scott Coyner, Service Director.

On August 18, 2015, we purchased a “Certified Pre-Owned” Lexus RX350. The vehicle had 10,108 miles. As of March 6, 2016, the vehicle has 15,656 miles, so we have put 5,548 miles on this car in less than 7 months. On March 6, 2016, I had a flat tire (rear driver’s side). We took the car to Tires Plus to have it checked out. We were told that we needed a new tire because I drove with the flat tire which damaged it. We were also told that the two front tires were bad and needed to be replaced and that the remaining rear tire was "questionable". We got several quotes for replacing all four tires, ranging from $750 to over $800. We noticed when getting these quotes that the tires were projected to last from 40,000 to 65,000 miles. This caused us to question why our tires were bad after being driven less than 16,000 miles. This also caused us to wonder if bad tires was the reason for the tire going flat in the first place. My husband called Lexus of Clearwater and spoke with Scott Coyner, Service Director. He explained our concerns regarding the tires. Scott said he needed to inspect the tires and then he would “work with us”. We were due for an oil change so we advised Scott that we would bring the car in for the oil change and tire inspection. We took the car in on March 9, 2016. After inspecting the tires, Scott told us it would cost $1,300 to replace the tires with Michelin tires and do a front end alignment. My husband told Scott that was not “working with us” at all and he informed Scott of the quotes we had gotten for Goodyear tires. Scott then said he would match the quotes we got of $800 for Goodyear tires plus the cost of the front end alignment. My husband reiterated that this was not helping us in any way as we could get Goodyear tires cheaper than that at Sam’s Club. We were expecting at least some type of break based on the fact that we purchased a “Certified Pre-Owned” car with bad tires. However, Scott informed us that was all he could do. So we got out oil change and left the dealership. We realize that tires are not specifically covered by the “Certified Pre-Owned” warranty. However, what does “Certified Pre-Owned” mean? Does the dealership not check the tires before “certifying” a car? Shouldn’t a consumer be able to assume that the tires are good on a “Certified Pre-Owned” car sold by Lexus and that these tires are going to last more than 5,000 miles after leaving the dealership? Needless to say, we are very disappointed with the fact that we were sold a “Certified Pre-Owned” car with bad tires and the dealership is not willing to acknowledge any responsibility for this. We went ahead and had the one tire replaced at Tires Plus. We also had to replace the TPMS Sensor which was bad and may also have contributed to me driving on a flat tire as this should have alerted me that the tire was flat. Not sure if this should have been covered under the warranty, but at this point I don’t want to deal with Lexus anymore. Furthermore, we just found out that when you have an alignment done, it is warrantied for 12 months or 12,000 miles. So, was the alignment not checked as part of the certification process or is it not part of the warranty you are supposed to get with a "certified Pre-Owned" car? Even worse than the response we received from the dealership is the fact that the corporate office never responded to the letter I sent them. So if you are thinking about purchasing a "Certified Pre-Owned" car from Lexus of Clearwater, you might want to have the car inspected by your own mechanic!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BEWARE OF MANAGEMENT AND SERVICE AT THIS DEALERSHIP

By Frustrated with Lexus on 2/26/2016 at 3:03 PM. Helped by Service Manager Ken.

I had to bring my car in for repairs fot three separate issues. Each time the issues were incorrectly diagnosed after returning the car for and five times before the problem was fixed. On the lady visit I was told I needed to replace the a/c motors to a tune of $2,000 dollars only to drive it off the lot and the problem was not the a/c st all....It was due to low fluid in one compartment. They promised to refund my $2,000 and that the check was in the mail. it had been two months since then and it has not even been cleared through the manager yet. the service and the management are so unethical. I can't begin to describe the amount of days off work and time spent with numerous problems with this dealership.I never had problems at the Tampa Lexus when I lived in Tampa.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Customer Service

By mikede8888 on 1/17/2016 at 2:20 PM. Helped by jackson bender.

The Management at lexus of Clearwater is unethical and lack honor. Buyer beware I called and asked the General Manager to Call me about my experience with the sales dept He never returned my phone call I was told that auto nation dealerships are the worst they are right.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another reason I remain a Lexus owner

By lovemylexus on 1/13/2016 at 10:03 PM. Helped by Brian Troch.

I bought a used 2013 Lexus CT200h from Brian Troch. It was New Year's Eve day, and I had an appointment to assess my 1999 RX300 and see if the air conditioner was worth fixing. It wasn't. Even though I had my wonderful RX since it was 7 miles old, it was time to think about a newer car. Brian spent time with me, no pressure, looking at cars on the lot. When I didn't see anything I liked in my price range, and to suit my needs, he and I looked online. He asked if I considered the Lexus hybrid. And he found one at another Lexus location. It was delivered, in mint condition, and I once again became a Lexus owner. Brian didn't try to oversell, and listened and cared about my concerns. Yes, I'm a Lexus snob--because Lexus has earned it. And, Lexus of Clearwater has earned 5 stars because they continue to earn it.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bad business practices

By Wool over my eyes on 10/31/2015 at 2:53 AM. Helped by Tim Raymond.

I bought a CPO Lexus SUV. I was charged for an insurance package that I did not sign for. Dealer refunded my payment after I discovered this. Finance rep no longer there. Carfax report stated the car had no previous accidents. My insurance company confirmed it was in an accident. I obtained the claim number and damagereport. I complained to manager Tim Raymond who did not want to take any responsibility or make any compensation. Do not believe carfax reports or what this dealer basis their auto information on. I would steer clear of this dealership. They do not care about their customers. Sales and management has high turnover.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT GIVE THESE CROOKS YOUR $!!!!

By JA623 on 10/24/2015 at 5:34 PM. Helped by Michelle Jones.

Leased a brand new base model IS 250. Was driving last Tuesday, and the air pressure alert failed to notify me in time and a half hour later, the tire ripped almost completely off the rim, leaving me stranded. Convieniently the sales person I leased from never mentioned the existence of a separate tire warranty you need to buy, and he no longer works there. Lexus says they will run diagnostics on the car but not replace the tire (337.00) or any costs associated with replacing it. Also talked to Tampa Bay Lexus, same story. Thank you Lexus, you have just lost the business of 600 people, including family, friends, classmates, and clients of a business I help manage.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, timely service

By Lexusowner on 7/22/2015 at 11:38 PM. Helped by Mike Aloia.

Last week at the beginning of a day full of errands, I went to start my car and it wouldn't start. On the third attempt, by some miracle it started and I drove directly to Lexus of Clearwater FL where I have my normal maintenance performed. Mike Aloia was very helpful and able to fit me in and replaced the battery in less than two hours. He checked the records and was able to prorate the cost of the new battery. What a life-saver! I highly recommend Mike Aloia and Lexis of Clearwater FL for your regular and emergency maintenance services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lon Siegel found my DREAM CAR!

By calliew on 7/7/2015 at 12:38 AM. Helped by Lon Siegel.

I couldn't be more happy with the service and car I drove off in! Lon Siegel managed to find my dream car when I wasn't even sure what I wanted. He did an amazing job and if it wasn't for him then I wouldn't have drove off in a new car that day! He made the process so easy and did everything possible to make sure I was satisfied and happy with my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two words... John Soldo. Actually, thats a name....

By Robomom on 3/31/2015 at 8:53 PM. Helped by John Soldo.

I had the best car buying experience dealing with John Soldo and his team at Lexus of Clearwater. No question went unanswered, at no time did I feel that he was annoyed at my millions of inquiries and doubtfulness. Instead, I was treated with the utmost respect, and as a woman, that doesn't happen to me often when searching for a car! I am super happy with John and the dealership as a whole, and I would not hesitate to recommend him to my friends and family. I should also state, that I was in contact with a number of other Lexus dealers in New York and New Jersey, but I ended up going out of state because of the price and service. The car was shipped to me and it is better than the photos. Excellent condition and service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience

By Clint B on 3/7/2015 at 5:45 PM. Helped by Kirk Popwell, Jerome Harris.

I just purchased a vehicle from Kirk Popwell at Lexus of Clearwater (and traded in my old vehicle) and the entire process was excellent. I spoke with him on the phone several times before coming in and told him my exact expectations with regards to the new vehicle (options, colors, etc.), old vehicle trade value, and pricing out the door. I came in and met with both Kirk and Jerome and the deal they had for me was exactly as we had discussed on the phone. I was very pleased with the entire process and everything went very smoothly. I would definitely recommend them!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Runaround -- Waste of Time

By btiger on 2/7/2015 at 12:41 PM. Helped by Lon; Mike.

Was told that we would have a straight up interchange on the car negotiation. Not the case! Dealership would not provide details of the lease calculations and led me to believe that my offer in play when it actually was not; they were playing games with the numbers. Dreadful experience; not what you would expect from a Lexus Dealership.

I would not recommend this dealer.