Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and in short time!

By Greg Yewchuk on 8/27/2019 at 4:42 PM. Helped by Amy Robinson,.

I took in my 2013 RX350 for an oil chg and the timely service it needed. I met Amy (service consultant) and my vehicle was taken in immediately as I requested in my appointed schedule. I was so Impressed by the quick service and the cleaning of my vehicle inside and out! All in a matter of just a couple of hours! I have never thought it would take such a short time! I truly recommend Lexus Edmonton for my service needs and future purchases! Thank you Lexus Edmonton! Greg Yewchuk

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall amazing support

By LisaJaz on 7/22/2019 at 1:52 AM. Helped by Lee.

Our Used GX 460 had dash lights come on and we took it to our dealership. All of vehicle have been purchased and serviced at Lexus of Edmonton. They were once again amazing. Gave us a loaner, felt bad when the recalled part took quite awhile. We had the loaner for quite a while but we appreciated the vehicle because we needed it. The whole thing cost us nothing. Nothing but the best at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Expereince

By Demirel on 7/17/2019 at 5:21 PM. Helped by Manny Grewal.

I first met Manny Grewal at Lexus of Edmonton West when I came to the dealership. He was very welcoming, listen to my needs, very knowledgeable and was open and honest during the whole process. I typically buy vehicles every 2-3 years from a different dealership but Manny has made me decide dealerships and I'll be sending my friends and family to him. He even followed up to see how I was enjoying the vehicle. If you're going to Lexus of Edmonton I whole heartedly recommend Manny Grewal for your vehicle purchase. -Demirel Duzgoren

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Windshield Replacement

By Shane on 7/10/2019 at 5:58 PM. Helped by Corey Duffield.

Very pleased with my last visit, shout out to Corey Duffield in Finance who addressed some product concerns and arranged to address with service and arranged logistics. Vehicle was ready as promised and loaner vehicle process very pleasant. Two ladies at desk went above and beyond tracking down how to get my personal effects left behind in rental car. Travelled 300 km to get service so logistics are very important to me and expectations were exceeded. Product pricing not ideal but I did get OEM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Cruz on 6/9/2019 at 3:37 PM. Helped by Manny Grewal.

Awesome service from top to bottom. They offered us pick service on the date when the car was ready for delivery/pick date to made it hassle free; friendly shuttle driver that picked us from home or any where. Once we got there Manny Grewal (Our salesman) was waiting for us. He was easy going and was will to work with us to make the deal happen. I for sure recommend any to deal with him if you are looking for a new car. Jen took her time as well to show me all the features for my vehicle. Corey in the fiance department took his time to go through our paper work. And I got to drive off in a clean and freshly detailed vehicle. What else can I say? I am satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service RX350

By TGO on 4/30/2019 at 5:31 PM. Helped by Lee.

Great service as always. Lee was great to deal with. Waited for the vehicle had breakfast and it was ready when I got back. Thank you all for the great work and service which is the best in Edmonton

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent as always

By Candice2U on 4/27/2019 at 9:54 PM. Helped by Keri, Service Advisor.

Vehicle was ready sooner than expected, and considering this was a fairly last minute booking, that was exceptional and appreciated. Very friendly service all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lubricant service

By TGO on 4/26/2019 at 7:34 PM. Helped by Lee.

Great Service and quick. Lee did an excellent job and I was on my way in no time. Highly recommend Lexus of Edmonton for service and sales

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bi-Annual Service

By JJ on 4/26/2019 at 5:20 PM. Helped by Don't know specific names..

The service provided by Lexus was excellent. The staff was courteous, thoroughly professional and pleasant in helping me guide through the process. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tire Rotation Service

By Lexus Customer on 4/26/2019 at 3:57 AM. Helped by Amy.

Came in for regular tire rotation. As per usual staff is courteous and the service is always impeccable. I would highly recommend Lexus of Edmonton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By customer on 4/26/2019 at 1:51 AM. Helped by Gary Hart.

Gary Hart was excellent. He was very courteous and professional, went over all the work that was required and contacted me when everything was completed. And the work was completed by the time promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good experience

By Zhed on 4/25/2019 at 3:03 PM. Helped by Ryker Sinn.

Just purchased a new Lexus from these guys. Was pleasantly surprised at how quick and painless the whole process was. Would recommend them to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best service ever; felt like family here

By Badass on 4/19/2019 at 7:26 AM. Helped by Dalllas from service ( red haired lady) and receptionist (ombré hair).

Dallas was my service representative and she was absolutely phenomenal. I had just purchased new rims and tires outside of Lexus and decided to bring them to the dealership to get them installed with the factory TPMS sensors. Dallas was friendly, courteous, and professional. I took this appointment knowing that there wasn’t a loaner available and knowing that I would have to wait for approx 1- 1&1/2 hrs. Shortly after I dropped off my vehicle she found me and told me that the shop wouldn’t be able to even look at my vehicle for another 30min. She said that she didn’t want me waiting around for such a long time and went the extra mile to get me into a loaner immediately. She also offered to have my vehicle washed for free and told me to come back another day to get my windshield chip fixed at no cost as well! This was greatly appreciated and Lexus of Edmonton has definitely earned my future business! Dallas went the extra mile to ensure that I was comfortable and that I wasn’t waiting around longer than quoted. Phenomenal dealership and it’s clearly reflected in the 4.9/5 star reviews on google with over 1000+ reviews. Will definitely come back! Best service I’ve ever experienced and it will be hard to top this experience! They should be the benchmark for the industry standard of luxury service and how to show customers that they value their time and business! Keep up the amazing work guys, and huge high five to Dallas!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service people

By Klkn on 4/17/2019 at 6:00 PM. Helped by The only one I remember is Kelly..

Took my 2017 Lexus in for servicing, snow tire removal and a windshield replacement. Insurance company was paying for the windshield but had not sent the proper documents to Lexus dealership. After numerous phone calls from me and still no resolution,but lots of frustration, Kelly called the insurance company and had the issue resolved. Great service people at this dealership every time I go in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amy the best person for efficient and positive outcome

By Ajay on 4/12/2019 at 5:47 PM. Helped by Amy.

Each time I go to this dealership I have nothing but to say what a experience. Fabulous Amy. Keep up with your good work. 5 star thumbs up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sandy’s the best

By Rob on 3/31/2019 at 4:06 PM. Helped by Sandy, Cory.

If I could rate higher than 5 stars I would easily do it. Third purchase from Sandy, each time exceeding the previous purchase experience . Sandy is very professional while remaining down to earth. Also a big thanks to Cory who did the paperwork as he was polite and explained the process thoroughly. Dealership also has been incredible providing great service with maintenance visits with our previous purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Our Lexus of Edmonton experience was very impressive!

By Parker on 3/27/2019 at 12:38 AM. Helped by Manny, Bailey, Jill.

The experience was exceptional and we have never been treated so well even from a dealership that we knew the owner and have purchased numerous vehicles from. We never felt pressured from the very first day we walked in to the dealership by our sales associate Manny. We gave him a list of our wants in a vehicle with the price point and maximum km and he kept in touch with us weekly. When the vehicle came in with what he thought would check off all the boxes he was right. He called us to come in to take a look at it and even though we were hesitant because we had always driven GMC’s there still was no pressure from Manny. We purchased the vehicle and the day we picked up the vehicle we again were given the Lexus treatment by all whom we dealt with, Manny, Bailey who did the paperwork and Jill who did the walk through. Jill delivered our RX350 with a huge red bow in the roof. ??We would recommend purchasing from Lexus of Edmonton so you too can experience the 1st rate Lexus experience as our daughter and son-in-law who recently purchased from Lexus Edmonton themselves and did not hesitate to recommend them to us. Thank you Lexus of Edmonton especially Manny, Bailey and Jill.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2018 Lexus NX 300 Fsport

By Chels on 3/25/2019 at 10:33 PM. Helped by Manny Grewal.

Bought my new vehicle from Manny Grewal, definitely recommend him to deal with. He was very eager to please! Helped me get exactly what I wanted in a vehicle. All of the staff a west Lexus was a huge help! Very friendly. Wouldn’t go anywhere else to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brought in for regular sevice

By Nx200t on 3/25/2019 at 5:12 PM. Helped by Cute sevice girl.

Brought the vechical in for sevice staff was friendly and cute lol. Never like waiting around for your vechical unexpectedly was given complimentary breakfast at Ricky's for my wife and I which was great I was little hung over. Finish breakfast went back to lexus head upstairs open the cooler and had a beer before we knew it we recieve a text out vehical is ready. Honestly it would have been ok if they taken longer I could of had another lol. Seen our vechical and it was super clean . She neended a wash lol. Super happy with lexus

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lexus of Edmonton & Service Appointments

By ES350 GUY on 3/23/2019 at 7:37 PM. Helped by Kerri & Lee.

Lexus of Edmonton's most important assets are their VERY CUSTOMER ORIENTED employees. Its always a pleasure meeting with any of the service advisers, other staff and including sales, of course. They treat each customer as THE most important customer and are eager to ensure a very satisfactory service experience. They excel at this. Stewart S.

I would recommend this dealer.