Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.5  
Friendliness
3.9  
Overall Experience
3.4  
Price
3.9  
Quality of Work
3.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience start to finish no games

By Raerae on 11/6/2017 at 8:46 PM. Helped by Emad.

What a great experience from start to finish! I called up asking for a price for what I wanted and in seconds Emad had me pricing at the best offer from 6 other dealerships. While other dealerships in my area tried to bait and switch colors or fees, Emad was straight as an arrow.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience with Service dept.

By aldomagliozzi on 10/5/2017 at 3:29 PM. Helped by Andre Kasumyan.

Took my car in for a last minute alignment (as I was down the street from the dealership) and was blown away by the speedy service. A friend recommended I contact Andre Kasumyan in service. I called Andre at around 1:30. The call actually transferred to his cell phone as he was at lunch. Not only did Andre take my call during his lunch and answered all my questions. He also arranged for me to drop my car off right away. I got to the dealership within minutes of our call and everything was already in play. Checked in, took about an hour and alignment was done! I was even told there was a promotional rate for that which resulted in a cheaper cost. Thanks Andre and Lexus of Glendale for making it easy!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They sell you out in a heartbeat so watch yourself...

By LeoK on 8/15/2017 at 8:34 PM. Helped by Emad Hawatmeh.

I found their 2016 Porsche 911 on AutoTrader.com, contacted the dealership and dealt with Emad Hawatmeh. We agreed on a deal and did the application. I used their in-house financing in order to make the process smoother. The loan was approved and I was told they would overnight the paperwork on Monday which I would need to sign and return overnight along with a check for the down payment. Then on Saturday while I'm out town, he tells me that I could put some on the down payment on a credit card so "I can get the miles" and he emails me a form. I explained that I had no access to a printer/scanner, to which I received no response. When I hadn't heard anything by noon Monday, I checked in with the salesperson and was informed they had sold the car out from under me. They obviously had gotten a better offer. I would expect this from some two bit used car lot but not from a Lexus dealership. Good luck to you if you choose this dealer. You've been warned...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CAR BUYING EXPERIENCE EVER!!!

By Telancia on 5/17/2017 at 6:04 PM. Helped by Adimika.

I bought my car 4/25/17. Adimika was my sales consultant. I absolutely loved her. I live in Vegas and had to drive up to Glendale because I could not find any IS 250 white Fsports. Adimika kept her word and called me to let me know about the availability of the car and placed it on hold so that my family and I would have time to drive up from Vegas to see it. Adimika was so patient and so sweet. I did not feel like she was trying to just close the sell and tell me what I wanted to hear. Almost a month later she and I are still in contact and she answers any questions I may have about my new car. Adimika was definitely a God send for me and I will drive up to Glendale to purchase my next lexus from her as well. I've told all my team members about her and hope they do business with her as well. Also thank you to Jack for helping assist us with getting financed he was great as well. Thank you Adimika. 💞💞💞💞😘😘😘

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service consultant: shawn richardson

By wkohar on 2/3/2017 at 5:35 AM. Helped by Shawn richardson.

I bought a certified lexus which had minor dings and scratches. Upon purchase they offered service for repair and touch up. I came back few days later and was helped by shawn richardson. I pointed out the areas needed fixing, My car was in the shop almost a week and i was provided with loaner car. I just got it today and was very satisfied. The scratches and dings are all gone. Shawn exhibited excellent costumer service, very good communication. Highly recommended

I would recommend this dealer.

Overall Rating

2.5  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price

Bad sales experience - be very wary of shady sales practices

By SeriousBuyer01 on 12/31/2016 at 10:35 PM. Helped by Philip Cheatham, Internet Sales Manager.

Found a car advertised online and contacted their internet sales department. Sales guy was friendly and helpful but attempted to direct me to a different vehicle and then dragged his feet for two days when I expressed interest in a particular car. They even went so far as to email me an offer but would not execute a sales agreement. Finally spoke with Phil who told me I had to be physically present to buy the car since it was unfair to local customers. He recommended that I get on plane today before they close so I can sign a sales agreement for the car I wanted to buy. I asked to speak to his manager and after a short wait was told that the car had been sold two hours prior (the same time I received the emailed offer). I am not sure what was true or fiction, not sure if the car was still available or if it was ever available, in my opinion this seemed shady that when I pressed them to send me a sales contract they suddenly did not have the car. I am providing this review so future consumers are aware that this type of situation can occur when you contact their Internet Sales Department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my brand new 2016 Lexus NX 200t

By lawretzcpa on 9/5/2016 at 10:05 AM. Helped by Tom Kent of Internet Sales and Lia Agababian of Finance.

Car shopping/leasing is exhausting, especially when dealing with car sales reps, and yes we know since we've been leasing for a bunch of years now, having dealt with different sales reps personalities, and one thing we've learned the hard way is, always avoid those "bait & switch" sales reps & so as always, we've shopped via email/online & we don't talk to sales reps on the phone until we get the best deal we wanted, though these sales reps keep calling & calling to the point of annoying, leaving the same messages on your voicemail to call them back. But sorry, that's not how you earn our business. You sales reps out there either do it our way or don't even bother calling us. Long story short, we did extensive research, tried to figure out which is the best lease for our money & so after 2 months of research, reading auto reviews, yelp & google reviews, reviews about auto dealerships, sending emails to like 10+ dealerships (BMW & Lexus) to the point of we're about to give up .. then suddenly, Tom Kent of Lexus of Glendale responded to my email-inquiry on Thursday - Sep 1, 2016, he emailed a bit of info on our inquiry on the 2016 Lexus NX 200t. And so in a way, because of the great deal we've got from Tom & so we're kind of advertising for Tom Kent (Internet Consultant | Tom.kent@lexusofglendale.com). Tom was very responsive & was fast in responding to all my emails. And yes, he kept on responding to my emails & so that made me became interested dealing with Lexus of Glendale. Other dealerships are so slow in responding or they're like merry go-around, meaning, they're not upfront or they don't give exact answers my questions. I have OCD in terms of me asking a lot of questions because I wanna make sure that I'm NOT dealing with a "bait & switch" sales rep. Anyway, I told Tom I cannot talk to him on the phone because I'm at work during the week & so that's why we were shopping via email/online on my iPhone. Tom understood the way I wanted to do business which is via email and so after several exchanges of emails on Thursday & Friday, then we started to see that we were getting the best lease deal/monthly lease total (monthly lease + tax + gap ins) that we wanted, & so we've decided to seal the deal with Tom & even called him on the phone Friday afternoon letting him know that we will visit their Glendale Lexus dealership the next day-Saturday-Sep 3, 2016. And yes, Tom Kent was true to his words, he's NOT a "bait & switch" sales rep, he was patient with us, he explained all the best he can, we test drove the NX 200t from their dealership to the I-5 North freeway to around the I-134 freeway & test driving back to their Lexus Glendale dealership. Back to their store, Tom prepared all documentation, made us very comfortable in their very nice facility/dealership, helped me filled out the credit application, ran my credit report & then he congratulated me letting me know of my very strong credit (my credit score is near 850). Then next was walking to the office of the Finance to finish & sign the paperwork. Tom introduced us to Lia .. So Lia Agababian, the Finance Director was all smiles, explaining all the documents that I was signing, and overall, it was such a pleasure to the point of fun talking & dealing with her. Anyhow, to both Tom Kent of Internet Sales and Lia Agababian of Finance, thank you so much for taking care of us & in getting the lease deal we wanted on the 2016 Lexus NX 200t. We went to their Lexus Glendale dealership on Saturday-Sep 3, 2016 at 12:00 noon & we were out at around 2:00 pm, me driving my new Lexus NX 200t. Yes, we believe that was fast us getting in & out of Lexus Glendale dealership since we don't wanna be in any dealership for more than 2 hours (been there, done that). That's why we're giving TOM KENT & Lia the 5 STARS !!!

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Used car purchase

By Bert123 on 7/29/2016 at 1:36 AM. Helped by Lea.

in April I purchased a vehicle from the used car department and the transection went very smooth I was extremely pleased however when it came time to purchase an extended warranty he everything changed I try to get the person on the phone to cancel the warranty and there was no response I had to go there twice in person and I am still trying to get my refund back also the plates were sent to the wrong address and it's been a nightmare dealing with the finance apartment and getting my refund back

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst sales experience at a Lexus dealership ever

By Waggy50 on 2/1/2016 at 9:50 PM. Helped by David Freeman and Doug Harland (Mgr).

I worked with the David Freeman and the sales Manager Doug Harland. My wife and I found a certified pre owned car we wanted to buy. The back seat had been damaged because of a car seat. They told us they would change out the seat in the morning and to come in at noon to get the car. We called in the morning twice and didn't receive a call back. Mr. Harland had another Sales rep named David call me to say the car was sold. Love the Lexus car, but the service at Glendale is a complete joke. I would never buy a car there and I will sure to let people know how crappy the experience was for my wife and I.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Mary on 10/26/2015 at 11:21 PM. Helped by Andre Kasumyan.

We recently moved from New Jersey and our vehicle was not starting. I called the nearest dealer to get an appointment and have my car towed in. Andre picked up the phone and immediately took control of the situation and handled pretty much everything we needed. He set up the tow truck, loaner and was extremely informative. Honestly probably the best service we have ever experienced with any dealer and brand!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

happy camper!

By cristi on 10/11/2015 at 5:01 PM. Helped by Arash.

an awesome dealership and my agent was very helpful & the right person to see! after a number of dealership visits,it finally came into a stop. I am , so far ,a satisfied ,happy customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding customer service

By Heneida Gonzalez on 7/30/2015 at 3:16 PM. Helped by Andre Kasumyan.

I'm very happy with the customer service at the Lexus of Glendale. Andre Kasumyan (service Consultant) was very polite and professional. I took my car in for break inspection the car was left like new again. will definitely trust my 2008 Lexus. IS 250 to the Lexus of Glendale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By maymay on 8/12/2015 at 7:39 PM. Helped by Kin Kwan.

I have to say I really liked Kin. He was very helpful, friendly, & professional. I brought in my Lexus for service, he explained in detail what is needed to be service. He don't sound like a pushy salesman selling needless service. I would definitely recommend Kin and Lesus of Glendale to my friends/relatives who need services for their Lexus vehicles.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Consistently Good to Excellent Service

By lexuscustomer on 6/28/2015 at 7:51 PM. Helped by Jimmy Choi.

I almost never write reviews or respond to surveys. But after using Glendale Lexus for 2008 IS250 maintenance for over 6 years, I am writing my first review for it. I would definitely recommend their service. Their loaner car service is definitely a big advantage and is a big point for convenience as long as you request it in advance. For a short time after the 2008 Financial Crisis, they would even fill up my gas tank and wash the car after every service except for after the minimal service,(That was nice!) Recently, I went in for a service and one service attendant (Jimmy Choi) explained very succinctly about what to look for in tire maintenance and replacements. He explained in very easy terms about what state what my brake rotors were in and what needs to be done since I haven't done that service since buying the car new. Didn't sound like a pushy salesman selling needless service. During the last 6 years, there were times when phone calls to Parts Dept. guys got just " I don't know" replies and just plain old not willing to help very much. What is it about these Parts Dept guys answering phone calls sounding like I-don't-care. I don't know who are answering phone inquiries now, but a few years ago, not so good. Overall, I would definitely recommend their service if you are within 10 to 15 mile radius.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience again!

By georgiegirl52 on 8/31/2014 at 5:54 AM.

We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of what they would do to the car, and got us a loaner very quickly. The car was done in a very reasonable amount of time. When we were just about home, we realized we had left the car key at the counter. Since I had mine in my purse, it started up, and we didn't think about it. We live about 20 miles away. We called them hoping they could mail it. Ken got on the phone, and said he'd drop it by our house, since he goes our way home. We thought that was very commendable and couldn't be more pleased. If more people were kind and thoughtful as Ken, it would be a better place to live.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By tpaisley23 on 7/26/2014 at 8:11 AM. Helped by Mario.

Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicable. I enjoyed working the service staff and the courtesy shuttle drivers. Another takeaway is how nice the dealership is inside. Most Lexus dealerships are nice but this one had a slightly different essence about it. Perhaps it's the large screen Macs or the recycling body massage chairs along with the aesthetically pleasing layout.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

In late October, 2012 my husband leased an LS460 from...

By scanton on 2/15/2014 at 5:20 PM.

In late October, 2012 my husband leased an LS460 from Glendale Lexus with prepaid maintenance. Included in this maintenance was a "full tank of gas" every time the car is brought for service as told to us by Lucy Sarkisian. However at the first maintenance, the service person said that it is only for specific mileage reached. At the second service, I was told the same and that this maintenance deal was not transferable at any other dealerships. SInce I had an RX350 that was serviced by Edie at Beverly Hills, I inquired and found out that prepaid maintenance is transferable to any other Lexus dealer. I lost on the money I paid for the full tank of gas for the five years. But I would rather deal with people who tells you the truth than sugar coat and reneged on their word.I will not refer any friends to this dealership. I now deal with either Santa Monica or Beverly Hills Lexus.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience with the whole process of the...

By mariam1220 on 1/29/2014 at 12:01 AM. Helped by Ellie Shafiee.

I had a great experience with the whole process of the leasing my car. The Dealer was very helpful and showed me everything affiliated with the vehicle. She was very patient and understanding of my car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Arbi is extremely professional and knowledgable; it is...

By 8949atb on 11/14/2013 at 5:25 PM.

Arbi is extremely professional and knowledgable; it is absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I brought my 2006 Lexus SC in for the 50k mile service,...

By Ss6416 on 11/5/2013 at 9:51 PM.

I brought my 2006 Lexus SC in for the 50k mile service, and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contacted me right away, detailed what was needed, and expeditiously proceeded upon my approval. I must say that I truly appreciate and trust Fred! He's cared for my Lexus service needs for some time and I must say a big reason I utilize Glendale Lexus for service. Thanks also to all the great servicing personnel, my car drives like new! Ilove my Lexus SC, it performs and looks as amazing in 2013 as it did when purchased in 2006!

I would recommend this dealer.