Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dave Miller took great care of us

By GaryD from Fairfield on 11/21/2017 at 2:11 AM.

Dave was super helpful and I would definitely recommend him. We were looking for a Lexus ES350, Traffic on I95 was heavy, Dave even offered to pick us up from the train station! Dave showed us the car features, took us on a test drive. He also got us the best deal possible on the car we wanted. He really went the extra mile, and when we decided to purchase the car, he explained all the features, and he took the time to make sure we understood everything. Even after the sale Dave was prompt to answer email questions. We would recommend anyone looking for a car talk to Dave Miller at Lexus of Greenwich. We will be going to Dave when looking for future cars. He really cares about good customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Class A service and great service from Steve Zinaman

By mmedd on 10/20/2017 at 6:06 PM.

Both my wife and I had a great experience working with Steve which made our car buying decision easy and efficient. Our initial goal was to visit several dealers to test drive and have extended negotiations only to leave frustrated with a non decision. Not only did we find Steve genuine, he gave us all the pertinent information we were seeking and along with his easy demeanor, it helped us make a easy choice to walk away with a new lease. One of the better experiences we have had in a long time. Well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car, old friends

By LizS on 10/6/2017 at 8:38 PM.

My husband and I have bought and leased several cars from Lexus of Greenwich. My experience with the purchase of my 2017 Rhx450 hybrid this week has been as excellent as in previous times. Steve Zinaman made it seamless and is a great coach for learning and using all the great technology the car has to offer. Tim Johnson and all the other staff there make the buying experience a pleasure. Great cars and great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By navinsc on 9/26/2017 at 3:17 PM.

Had a great experience working with Steve Z this summer when leasing a new Lexus NX. Steve got us a great deal, and the service was impeccable. Will certainly go back to Lexus and work with Steve when shopping for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Person Out There

By Lorraine52 on 9/11/2017 at 11:51 PM.

We've been buying/leasing cars from Lexus of Greenwich since 1996. We doubt there is a better dealership anywhere. The service is great, the staff is knowledgeable and everyone is always willing to help. Art Accurso has been our sales person for years. He has never once disappointed us. What we like most about Art is the time he spends with us at delivery. We didn't have to do a thing to get our Lexus Enform. He made the phone calls and set everything up for us. Art also walked us through the features which was a great help. I had an issue with connecting my phone and Art worked at trying to resolve the problem for a very long time. The finance person, Tim Johnson, is also great to work with. He had all the paperwork ready for us when we walked in. Though we know there are many luxury cars to choose from we never even think of switching because we love our cars and we love how easy Art makes it for us whenever we get a new car. Art and the team at Lexus of Greenwich always put the customer first. Thank you Art!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service and knowledgeable staff

By ira on 9/3/2017 at 7:01 PM.

Steve Zinaman was great. He was helpful, knowledgeable, committed and hard working to find the car I was looking for and to get me the best possible offer. The entire staff was friendly and helpful. They are a community dedicated to helping people.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good experience with Steven Z, but please see review below.

By cg lexus experience on 9/1/2017 at 7:09 PM. Helped by Anthony in Accountant.

Everything with the dealership was fine. Especially liked dealing with Anthony in accounting. The worse experience was with Lexus Enform. The sales force should be able to set this service up for you without having the customer spend a very unpleasant and lengthy time talking to a person at Enform who was rude and asked for your private password.. Lexus is a very high-end car dealership and buyers should not be expected to have to deal with incompetent people at Lexus Enform in order to set up their cars communication systems.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Steven had lots of patience with us

By paulaquin8 on 9/1/2017 at 5:54 PM.

Main reason I am doing this review is to thank Steve Zinaman for the patience he had with us. I honestly was not too into the deal to begin with, but I appreciate the way Steve handled many obstacles in the process. I am now very happy and satisfied with the new car (and the deal) and will be doing business with Steve again, he deserves to be recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By AndreaG on 8/29/2017 at 6:33 PM.

Art Acurso of Lexus of Greenwich provided us with excellent service and product knowledge. Most importantly, he listens and understands the customer's point of view and gets you into your new car at a fair price! That's why we come back to Art and Lexus of Greenwich for our new cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Lexus of Greenwich

By Alex on 8/12/2017 at 6:40 PM.

We recently purchased a new vehicle at Lexus of Greenwich. We had looked at several dealerships but as soon as we arrived at Lexus of Greenwich we felt comfortable, and that we would be treated fairly and not ripped off or taken advantage. Lenny Messina, was our sales consultant and he was a pleasure to work with, car buying can be stressful but he stayed calm and collected throughout the process and really worked to make sure we were happy and comfortable. I would highly recommend working with him. We also worked with David Sturm, Justin Juliano, and Anthony Rodia. Since we are in NYC, working with David was helpful to coordinate before our visit and he was very kind and quick to respond. Justin oversaw our sale and he was very nice as well. When we had visited other dealerships some of the sales managers wouldn't make the time to meet us and say hello, so it really meant a lot that Justin greeted us and spoke with us when we arrived and then introduced us to Lenny. Anthony did the final closing details and paperwork with us and he was very clear with all those little details and when we had last minute questions via email he responded very quickly. In general, everyone was very friendly, customer service is really top notch, and we couldn't be happier with our purchase. Everything that came with the vehicle from the tires to accessories were top quality and brand new. Thank you for a great car buy experience and product, we couldn't be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great client service

By steve watson on 7/21/2017 at 8:27 PM.

I first me Steve Zinaman on a rainy Thursday evening and by the following Wednesday I was enjoying my new RX 350...excellent client service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used Car Sales - Excellent Customer Service

By Patrick L. on 6/15/2017 at 10:09 PM.

Recently inquired and test drive a L/Certified vehicle. I worked with Dave Miller. From the moment he called after my internet inquiry he was respectful, patient, and enthusiastic. Great customer service, stop by used sales for some great deals. Will be looking to future business with Lexus of Greenwich

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Ahughes on 6/11/2017 at 7:58 PM. Helped by Josh Garcia.

Josh Garcia and everyone else at the dealership were amazing. This is the best car buying experience I've ever had anywhere. They all went above and beyond. They even got my car inspected in NY for me! Knowing we'd have to wait about an hour for the inspection and car detailing, Josh drove us downtown to get lunch. This was a very enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience, highly recommend

By Houndstooth15 on 5/20/2017 at 2:34 PM.

I had the pleasure of working with Mike Rosen in Sales and Tim Johnson in Finance. As a team these two were amazing. Both are seasoned experts who made the process of purchasing my new car as seamless and perfect as it could possibly be. Mike was fantastic with helping me select my car and structuring the best deal possible for me. And Tim was steller in closing the Finance aspect of my transaction at lightening speed. I walked in to Lexus at noon on a Saturday and drove away in the car of my dreams just 4 hours later. It was the most amazing service I have experienced, I highly recommend both Mike Rosen and Tim Johnson at Lexus of Greenwich.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Shopping Experience

By pleasedinrye on 5/19/2017 at 12:28 PM.

My wife and I shopped for a new SUV at Lexus of Greenwich and had a fantastic experience with the sales representative we worked with, Art Accurso. First of all, Art was great in that he listened to us as we told him what we had in mind, instead of him pitching something we didn't want. He was very knowledgeable of all the various models and options and very thorough in his process. There was no hard sell either during our initial exploratory visit or in the days afterwards or even during our follow-up visit. The facility in Greenwich is very nice and well-run, and I think Lexus, like most dealers these days, is very aware that most potential customers have done a lot of online pricing research, and have a lot of product choices. We did end up buying a Lexus SUV and are extremely pleased. Overall a great experience with Art Accurso and with Lexus of Greenwich.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very customer friendly and professional.

By maholod on 5/9/2017 at 2:13 PM.

Art Accurso was wonderful to deal with. He really took the time to LISTEN to us, and made the experience actually pleasant. When we needed to resolve an issue, Art and the entire dealership team worked together to solve the problem. I have been buying and leasing cars for close to 50 years, and Art is among the best salespeople I've had the pleasure to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 Cars in 15 Years Says It All

By Doug F on 4/2/2017 at 1:55 AM.

Art Arccurso and team take the pain and hassle of dealing with a car dealership and make it a partnership. In the end our car experience is a service experience and that is why we keep coming back to Art and Lexus of Greenwich for their superior relationship. In the pre-sale, post-sale and next sale, our needs are their number one priority and focus and that is why we continue to exclusively buy/lease from them after having worked with many other car brands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredibly Helpful

By gritzers on 3/7/2017 at 12:30 PM.

Art is a courtesy, intelligent and professional associate at Lexus of Greenwich, truly a pleasure to work with. He explained the process in depth and walked us through each step with ease. The dealership is immaculate and the service team was also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Excellent sales process and business process

By Bob Callahan on 2/28/2017 at 9:59 PM.

Art and Tim in their respective Sales and Business responsibilities did a seamless job. Pleasure to do business with them. If you want to buy a Lexus, see Art Accurso at Lexus of Greenwich.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a most surprisingly lovely experience in every way.

By Rabbi Golub on 2/23/2017 at 4:34 AM. Helped by Art Accurso, Tim Johnson.

If one is looking for a personable, honest, warm and thoroughly competent salesman who can make buying a car a most pleasant, easy and enjoyable experience, one is looking for Art Accurso. Art shatters every stereotype of a pushy, sleazy, slippery, obnoxious car salesman who makes purchasing or leasing a new vehicle one of the most unpleasant experiences imaginable. My wife and I were profoundly impressed with Art in every respect and he worked with us without ever making us the least bit uncomfortable as we worked out the price of a new Lexus. He was also superb in handling all the details involved in our picking up the car and was patient and thorough in making us familiar with some of the hi-tech capabilities of the Lexus. I cannot say enough positive things about the Art Accurso and I hope anyone looking to purchase or lease a new car will stop by Lexus of Greenwich and talk with Art. I was also very impressed with Tim Johnson in Finance, who also was particularly gracious, patient and professional. He made the paperwork effortless and gave very sound advice. Tim complemented Art beautifully to make leasing a Lexus a most rewarding experience. - Rabbi Mark S. Golub

I would recommend this dealer.