Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service team

By KDAVIS246 on 2/21/2019 at 3:57 PM. Helped by Jay.

I've been driving Lexus for a few year primarily because of the excellent service. I can get the car services and be out the door within about an hour

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

excellent service both helpful and friendly

By carrollandmoreen.holmen on 2/20/2019 at 11:46 PM. Helped by Ty.

great experience. happy with the sales process and professional service and attitude that my sales representative showed. ty and rich were wonderful to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took the car without an appointment. Had a new battery by af

By JOYSHAH49 on 2/20/2019 at 8:34 PM. Helped by Tyler.

Just call. Just do. The service was there when I needed it! Plus, my husband did a price check on batteries and choose you! Congratulations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By FLAVIANHOSU on 2/20/2019 at 6:32 PM.

The staff was very professional and knowledgeable, they provided outstanding service. They also washed and vacuumed the car. I will return for all service needs. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Purchase

By Bob L on 2/20/2019 at 6:24 PM.

I was very pleased dealing with Michelle and Ray in the Internet Department. They made the experience of buying a new car quite pleasant compared to what one often gets in dealing with car sales people. They were very informative and professional in all respects. I highly recommend them and Lexus if Henderson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Experience

By radokid523 on 2/20/2019 at 6:23 PM. Helped by Dakota.

Dakota was very helpful and worked very hard to make sure that he provided a target time and also offered shuttle/loaner for my convenience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Lexus LX570 Service

By RICKY4321 on 2/20/2019 at 6:09 PM. Helped by Tyler.

As usual customer service is amazing here. We actually enjoy bringing in our vehicles for service here because you are treated with the utmost respect. Lexus of Henderson is really a part of our family and we are very loyal customers. Keep up the great work guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff & reasonable timing

By ARLYNNMAE on 2/20/2019 at 5:41 PM. Helped by Stephen Diem.

I drove up for a walk-in oil change on a holiday. I was greeted right away by the valet guy. He was very friendly and directed me to the waiting area and to help myself to some donuts/snacks/drinks. I arrived a little after 11am, which may be the reason that there was only a muffin and few bagels left. Other than that the wait time was reasonable and I was able to keep my toddler occupied in the little children's nook.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding! Best car service!

By TERRI.MATTHEWS on 2/20/2019 at 5:38 PM. Helped by David Torella.

From the time I pull my car into the lot for service, all the staff are super friendly! The dealership is extremely clean. Enjoy the coffee and bagel while I wait. The service itself was quick and efficient. I feel they are honest about the necessary service and/or repairs needed. Also, I appreciate they getting a car wash too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By HGANDALL on 2/17/2019 at 5:37 PM. Helped by David Torella.

They notified of the recall and gave me a rental, I never had to call the service dept., they handled the whole situation from the beginning

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A very pleasant and rewarding experience.

By hgenekoch on 2/17/2019 at 1:17 AM.

Upon arrival, I was greeted by Martrell Fantroy, a very friendly and informative Sales Representative. After I told Martrell what I was looking for he showed me the used Owner Certified Cars that fit my requirements. After this review, we discussed the facts and circumstances of each car that I had looked at. As I narrowed my selection down to 2 cars, we again discussed the positives and negatives of each and from there, I was able to make my decision. The process was straight forward and professional on Martrell's part and I signed off on the car I had selected. The paper work associated with the purchase took a little longer than expected due to some items not associated with my purchase, but it was done without any issues. Overall, the experience was very pleasant and professional. I want to comment Martrell on his approach.., it was great.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Usual great service.

By CLAE1 on 2/16/2019 at 9:53 PM. Helped by Jay.

Jay and his team provided their usual great and timely service in a speedy manner. Got me back on the road with no fuss or muss.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!

By beckleslv on 2/16/2019 at 5:45 PM. Helped by David Torrella and Demetrius.

I’ve had several cars during my life and dealt with s number of dealerships. Lexus IS the best. They anticipate your every need. Wish I had bought Lexus years ago!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lexus OMG

By RRSALDIVAR on 2/16/2019 at 5:16 PM. Helped by Jay and the mechanic foreman.

Can’t beat the service at Lexus particularly if J (and the mechanic foreman)) is assting you. He is friendly and professional and tells me the problem and solutions about my car in such a way that my blood pressure wouldn’t go up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall from Lexus on passenger airbag.

By MYHILTON on 2/16/2019 at 4:33 PM. Helped by David Torella.

Excellent work, and I received a loaner for my travel needs. I received a call from David Torella that Lexus had identified a passanger airbag issue, and could I bring in my Lexus as soon as possible, which I did.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

15k Service

By stevenemurphy on 2/16/2019 at 4:11 PM. Helped by David.

Everything went very well. I was immediately greeted and ushered inside. I quickly met with David who gave me a timeline of completion. The service was finished within that timeline. I paid and was on my way very quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You Were There For Us In An Emergency.

By James Alford on 2/16/2019 at 3:20 AM. Helped by Stephen Diem Service Manager.

On a Friday afternoon, I had an emergency with a screw in a tire. I arrived at the dealership with an hour to spare. I received the best customer service. A thorough check of my car revealed other items in need of repair. My car was ready the next day. During this emergency, I enjoyed my interaction with Stephen. Everything was done to assist me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best customer service.

By jajiron22 on 2/15/2019 at 4:59 PM. Helped by Steven Diem.

Lexus of Henderson has been there for us with our Lexus purchase. We took delivery one year ago with our CPO RX 350. This was our fourth scheduled maintenance and all went smooth and fast as usual. The Service Advisor even stood in the rain during check-in. It is a great feeling having our Lexus reliable because our grandkids live in another state. See you in four months for our next service. P.S. the coffe was hot and donut fresh.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service by staff

By JAY on 2/15/2019 at 4:50 PM.

Customer service was the best - The service managers on my case were knowledgeable and courteous. Craig Kelly new all the workings of the Lexus Vehicle so it made my life easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By CINDYG008 on 2/15/2019 at 3:08 AM.

I am extremely pleased with the customer service I received when I went into Lexus of Henderson. I was immediately greeted when I came into the store. Every employee that saw me acknowledged me and said hello. Eldred was very nice and knowledgeable and explained every detail of my new vehicle. He made sure to answer all of our questions. I am overall very happy with my entire experience. I will definitely refer friends and family to you guys!

I would recommend this dealer.