Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.4  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Shirley G on 11/18/2017 at 8:22 PM. Helped by Harry Gencorelli.

Scheduling the appointment was easy, getting into the dealership was fast, being greeted after arriving and advised what to do was helpful, meeting with Harry was pleasant, driving the loaner car was a great perk, and being notified via text when my car was ready allowed me to continue shopping and running errands. Shirley G.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

LEXUS GX 460 Service Review

By Rattlerhuie on 11/14/2017 at 11:11 PM. Helped by Shiloh.

When I take my vehicle in for maintenance service Shiloh is the service representative I ask for. Over the years she has proven to be reliable, knowledgeable, and trustworthy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

In and Out and Hassle-Free!

By am so tired on 11/17/2017 at 11:11 PM. Helped by new guy.

But now I'm hassled by the web page not letting me skip this box... and I have to type 25 words. Give me a break!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consummate professional

By John D on 11/18/2017 at 1:54 AM. Helped by Shiloh in service department.

Shiloh is the best she always takes great care of my family when we come in . .. She really cares about her customers , a great asset for Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Vehicles-Outstanding People

By Michael Shepherd on 11/16/2017 at 8:43 PM. Helped by Harry Giancorelli.

As a new Lexus owner, I am amazed by the caliber of people at my local dealership. Everyone I have encountered is courteous, knowledgeable and goes out of their way to make me feel welcome. Service is thorough and all my questions are researched and solid answers provided.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Proud Owner on 11/15/2017 at 6:59 PM. Helped by Shiloh, Harry.

The service team at Lexus of Knoxville always provide excellent service. They listen and always address any concern or request. I appreciate the Lexus team very much!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and precise service

By Jepu on 11/15/2017 at 4:07 AM. Helped by cannot remember.

Listened to my concerns, accommodated all my needs. Quick and timely return, all job well done and completed. Well worth the visit and cost. Satisfaction and confidence in the work. Thumbs up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Sheila H on 11/8/2017 at 10:20 PM. Helped by Shane McKinney.

Shane always takes care of us and makes sure we are provided excellent service. We appreciate the Lexus staff very much! Thank you for being dependable!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

NO problem

By 12345 on 11/8/2017 at 5:26 PM. Helped by Can't remember the ladies name..

Had no problem than having to wait a long time for the air bag to come in after recall. Other than that no problem. Why 25 words? It only took me 24.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five Star Service Experience!

By theotheramyadams on 11/8/2017 at 4:44 PM.

Michael Rodriguez is a GEM! "M-Rod" is such an asset to your company; he is thorough, well-spoken, witty, and he explained the services needed and even helped to pare down some of my bill. I have 100% confidence that everything is right with my 2005 SC430 and have always enjoyed my experiences with Lexus of Knoxville.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very nice people. Wonderful waiting area

By Angie Mcmahan on 11/7/2017 at 11:42 PM. Helped by Chris Nolan.

Very nice people and wonderful waiting area. Clean and comfortable. Loved that they washed my car. Great snacks. Felt comfortable with them taking care if my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience buying a new car.

By Terry McKeel on 11/6/2017 at 10:12 PM. Helped by Kanipe , Zane Carpenter.

Zane Carpenter went far above and beyond to satisfy me . He treated me with dignity and respect . He is an asset to your company .He was very kind and considerate .This is the fourth Lexus I've bought and I'm sure it won't be the last.The place was very clean . The other employees were very considerate as well. It was a pleasure doing business with you .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Lucky on 11/3/2017 at 8:16 PM. Helped by Shane McKinney.

My service advisor, Shane, was as helpful as ever. He always goes out of his way to provide exceptional service. Also, the new vehicle cleaning crew is 100% better than the last crew used!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By 12345 on 10/31/2017 at 8:58 PM.

Service as expected vehicle was ready when they said it would be service rep very attentive loaner vehicle clean and waiting when I arrived it was a pleasant experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Lexus 570 on 11/1/2017 at 1:29 PM. Helped by Shiloh.

Shiloh handles every little detail perfectly. Courtesy car is ready and waiting. Everything that is supposed to be serviced is. The vehicle is ready when it was promised. She even provides helpful hints on how to use the navigation and computer system more effectively.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Great Job - Providing Service

By Terry C Carter on 11/1/2017 at 1:07 PM. Helped by Shane.

Shane communicates well and keeps me updates. Shane gets me in and out when I drop off the car and when I pick it up.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

200000 mile checkup

By Mike06 on 10/28/2017 at 11:31 PM. Helped by Shiloh Randolph.

Always excellent We love our Alexis and we’re so happy at the 200,000 mile check up all we needed was timing belt and a few other adjustments. Our last Lexus had close to 300,000 miles and we are hoping the same for this one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Mimi158 on 10/25/2017 at 1:52 AM.

The service was efficient and high quality. I would recommend this dealership to anyone. It was easy and quick to schedule online and the loaner car was helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Customer Experience

By Statman83 on 10/27/2017 at 8:11 PM. Helped by Shane McKinney.

I had a great buying experience 2 and a half years ago. Zero problems with the car since then. Only new car (my first Lexus) that I have had that there haven't been any issues with. I have been treated very well when I have come back for regular maintenance. I have an odd work schedule an I have had no problem getting a loaner car the day before my maintenance is scheduled. My service advisor is Shane McKinney. He is top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super service. Treated very well.

By Seangd on 10/27/2017 at 12:52 AM. Helped by RONALD H GENCORELL.

RONALD H GENCORELL Was super at getting me in and on my way in a loaner while my car was serviced. Best experience yet. Car was finished fast and was shiny and clean.

I would recommend this dealer.