Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
2.3  
Friendliness
2.8  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very happy with my purchase

By IndyRX350 on 9/26/2017 at 2:20 PM. Helped by Dwayne Bernitt.

I recently purchased a new RX-350 from Dwayne Bernitt. The experience went smoothly. We drove from Indianapolis to Lexington, KY to make the purchase. We were in and out of the dealership and back on the road home within 2 hours. I highly recommend Dwayne Bernitt and have been telling everyone!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Don't do business here

By Don't buy here on 12/17/2016 at 1:02 AM. Helped by Kristen.

Went here to buy a new Lexus. They offered me $6'000 less for my trade than KBB trade in value. Basically told me to ....Take it or leave it; I Ieft it and went to another dealer and got a great deal. The salespersons name was Kristen ...very rude!!!!! DON'T BUY HERE

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with my purchase

By Mike on 12/6/2016 at 3:44 PM.

I recently purchased a used vehicle from Kelly the experience was outstanding. Her attention to detail was wonderful in every way. She had all of my paperwork ready when I arrived making the process very timely. The vehicle was spotless when I seen it in the delivery bay. I was very pleased with my purchase. Would highly recommend Kelly if looking to purchase a new or used vehicle

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service department

By Jann on 12/9/2015 at 7:46 PM. Helped by Dave Tungate.

I had the worst experience at this dealership. Please do not trust them! The sevice department is the worst I have used. CAUTION!! Please do not let them work on your car.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car dealership in KY

By Lexus all the way on 9/11/2014 at 1:13 AM.

We have purchased 4 Lexus vehicles (we're previous Mercedes owners). Both are great brands but it the Lexus service department that won us over! No other dealership compares with how well you are treated when you take your vehicle in to be serviced. Once you purchase a Lexus you will be a Lexus owner for life. See salesman Dave Thomas when you stop in, he'll treat you like family. The service team are excellent, as we'll. The cafe and lounge area are an added bonus! Mr. & Mrs. Don Fugate

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We have worked with Jim numerous times over the years and...

By hscudder on 7/16/2013 at 4:10 PM.

We have worked with Jim numerous times over the years and have always had wonderful experiences. He not only knows his products, but he makes the entire process pleasant. I look forward to working with Jim in the future and would highly recommend him to anyone looking to purchase a vehicle. Plus, you can't beat Lexus for quality and service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a terrific experience and would very highly...

By michaelwall on 11/9/2012 at 2:24 AM.

Had a terrific experience and would very highly recommend. Love my new Lexus and got a great deal. They respected my time and were very knowledgeable.

I would recommend this dealer.