Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RC350

By Kelly on 6/5/2019 at 10:07 PM.

Marc did a great job making my RC350 purchase as fun and smooth as cld be! He even came in on his day off to ensure our happiness!! 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exceptional service

By lex19530 on 6/1/2019 at 2:59 AM.

My wife and I stopped in for a car wash. Upon leaving the dealership and arriving home she realized that she must have left her cell phone. I tried calling her cell several times because we didn't have the dealership number with us.Finally the phone was answered by Marc. Evidently wife had laid her phone down to get a cup of coffee and forgot it . We want to thank Marc,Todd and Chris for their honesty and for telling us to "come on back and her phone would be at the front desk. As always great, honest service from a dealer that we can trust !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always satisfied

By Ptiggens on 5/25/2019 at 6:50 PM. Helped by Edgar.

This dealership is so awesome. They are always professional and nice. They give their customers A1 service. Customer satisfaction is their goal at all times. Very organized. I live closer to the Orland dealership but don't mind driving to Merrillville because I know I will be treated very well. I love them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By Toya Neal on 5/25/2019 at 4:22 PM.

My car buying experience with Lexus of Merrillville was one of the best to date. I knew the model of the vehicle I was looking for before arriving. Once I shared with my sales associate, Marc Lovejoy he pulled an inventory of all vehicles matching my interest. He was extremely knowledgeable and patient as I took my time looking through and test driving the certified pre-owned inventory. Upon making my selection, Marc and the service associates Todd and Chris were extremely helpful with getting the vehicle serviced and prepared for me to drive off the lot. They were all very accommodating, even arranging for a loaner vehicle to be used until my new car was ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressed

By Higbys on 5/11/2019 at 6:57 PM.

Marc Lovejoy was a great salesman. We came in with no intention of buying a car, just looking. But he sold us on your product! We have never owned a Lexus and he sold us on what the RX350 has to offer. We have had it about 4 days now and we are truly happy with it. Ric Coven Tech Specialist took the time to go over the car before we drove it home. That to us was like the “gem” in the haystack. We have never had that done with any car that we have bought. That meant more to us than anything. We truly appreciated Marc and Ric for all that they have done. The only thing we have found that we weren’t too happy with was when we brought the vehicle in for a car wash we waited approximately 30 minutes and Ric saw us still sitting there so he went in to push them. They took our car in right after he came back. We wondered if he wouldn’t have took the time to do that for us how much longer we would have waited. We appreciate the on hands workmanship but our time is more valuable to us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Fantastic Car Buying Adventure

By MoreToys on 5/11/2019 at 6:18 AM.

This has been, by far, my best car buying experience! I not only got a good deal, it was hassle free and Marc Lovejoy was like a breath of fresh air to deal with. The dealership was impeccable! There wasn't a speck of dust anywhere to be seen. From the showroom vehicles, in every glass office to the furthest corner in the service area, everything was immaculate! Even outside, the grounds looked a nice as a PGA golf course. In addition, there was the utmost in professionalism and curtesy in all of the employees. Everyone at this dealership act like they were glad to be there and made me feel like this was the place to be. Then Mr. Lovejoy walked up and greeted me with a warm smile and firm hand shake and said, "how are you and how can we help you?" I told him I saw a vehicle on line and was interested in seeing it. The vehicle sold itself and dealing with Marc felt like I was talking to an old friend. Very Good Experience. This is where I am coming to buy my next vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure to deal with

By MB on 4/25/2019 at 4:47 PM. Helped by Pete Takas, Bob in finance.

Marc Lovejoy is a great salesman. He is very knowledgeable, very patient and extremely courteous. A pleasure to work with. I would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Free Experience

By JVO on 4/25/2019 at 11:41 AM. Helped by Pete Takas.

After being in a car accident in which my car was totaled, Pete Takas and Mark Lovejoy were so accommodating while I dealt with the insurance process and made sure I was able to purchase the vehicle I wanted with no pressure. No stress was felt while working with these gentleman! Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Sales and Fast Delivery

By Tracey3376 on 4/22/2019 at 1:07 PM. Helped by Bob in finance.

I purchased a vehicle from Dave and it was a VERY pleasant experience! No pressure sales and Bob in finance was great also. I was in and out with my beautiful vehicle in remarkable time. I highly recommended this dealership! The vehicle was exactly what I was told it would be over the phone and I couldn’t be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jlopez on 4/12/2019 at 11:08 PM.

Marc was very helpful and attentive from our first conversation until the day we picked up our vehicle. He is very easy to reach and responsive to phone calls and emails. The dealership is beautiful and comfortable. Everyone was very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first time customer

By kimmie72 on 4/5/2019 at 1:53 AM.

Great experience was in and out in timely matter. Marc was a great salesman, very professional, and pleasant to have assist me on my Nissan purchase KEEP UP TH GREAT Work Marc !!!!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Returning Customer

By Luke on 3/27/2019 at 8:06 PM.

We are returning informed consumers customers. We have purchased several vehicles from Lexus of Merrillville.. This particular experience was quite adventurous and lengthy. We would like to encourage the Lexus company to remember that an employee's persona is important to customers. However, after a lengthy discussion, a vehicle was purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By J-Tan R. on 12/31/2018 at 8:32 PM.

I have been driving Lexus automobiles for almost twenty years. Marc sold me my first Lexus and my most recent one. He is very professional and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service by Marc, Rick, Todd, and Chris

By Ddanger12 on 3/21/2019 at 5:51 PM.

I received great service by everyone, They helped me with my remote starter on my phone. They serviced my car and my salesman directed me to get help with my remote starter.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

I impressions related to my recent Lease of a 2019 ES-350

By O.G. on 3/16/2019 at 6:14 AM.

My Customer Rep. ( Marc Lovejoy ) was extremely understanding, attentive & helpful as relates to my recent Lease of a 2019 ES350 ... I found Marc to be very knowledgeable about the vehicle I was interested in... While working with Marc, I never felt pressured or that he was simply trying to make a sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car experience

By biscuit boy on 3/21/2019 at 1:37 AM.

We were meet at the door when we go there by Marc. Lovejoy. We explained to him what we wanted and how much we could afford to spend. He told us about three cars he had. We bought one of the three. We did some paper work. We were introduced to Willie who finished the deal by doing the paper work. We are happy the way things were done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like Family

By Cathy H. on 3/20/2019 at 4:22 PM.

I have been buying cars at Lexus of Merrillville for over 10 years, even though I live in Illinois. Marc Lovejoy treats us like we are family, and has always been there when we need him. The quality of service has always been beyond our expectations. I've tried different makes and models of cars through the years, but I always come back to Lexus of Merrillville, because I have never found anyone who can compare to the quality they have offered from Sales through the Service Department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Andria W. on 3/19/2019 at 9:20 PM.

Lexus of Merrillville offers “Complete “ customer service.; meaning from Sales to Service for my vehicle. They add that “Personal Touch” ; my salesman, Marc Lovejoy even remembers my name , imagine that from 2 years ago. I live inChicago, but drive all the way Merriville because it’s worth the trip!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Tracey on 3/16/2019 at 9:04 PM. Helped by Pete Takas.

Marc Lovejoy and Pete Takas were awesome to work with and went out of their way to make us happy! We love our RX350L Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By CWolfPT on 2/28/2019 at 1:11 AM.

Everyone was very friendly. Marc assisted me finding what I wanted. He did not pressure me in any way. I ended up buying 2 cars.

I would recommend this dealer.