Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
5  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Botched attemp at customer service

By cbp88 on 8/17/2019 at 2:43 AM. Helped by Mark Halloway, Lauren Musgrove, Eric Herrman,.

My wife and I have recently relocated to the Pensacola, FL area. We leased a Toyota vehicle through Toyota Financial Services ( TFS ) in AZ. We were told by TFS natural Toyota dealers in this region use a different company for financing. When the time came to buy out our lease TFS explained the aforementioned issue and directed us to Lexus of Mobile. Prior to going, we attempted to call the dealer and set up an appointment as it is an hour away. We also did not want our two little ones to be a problem. This went on for 6 weeks. As I said we attempted to contact someone from the finance department, Mark Halloway and Lauren Musgrove. We left several voicemails explaining the nature of our business and still no call back from either party. Again this went on for a month to a month and a half before we drove out as a shot in the dark. When we arrived at the dealer earlier today we explained to the receptionist we'd like to speak to Mark Halloway to solve matters as TFS explained he specialized in these issues. When he met us he quickly judged us and passed us onto who had to be the most inexperienced salesman I've ever dealt with (Eric Herrman). Just like the phone calls you could tell he didn't want to be bothered. Eric went on to tell us he was told to "have the customer get their 10-day payoff "because he couldn't be bothered. After a very long time with Eric and multiple attempts to get our paperwork correct, he explained our package was ready for Lauren Musgrove and that we needed to call our financer and have them send money over. This is where his inexperience showed. I told him it's the financing agents job to do the footwork they were having us do and he kept reiterating to call our financer on our own. He eventually got fed up and moved us to Lauren who was visibly irritated, like us. She was very short and repeated, "we're doing you a favor." I even had to remind her she needed to collect our cash deposit with which she was still visibly irritated. (everything is on film.) I'll note my family and I WERE in the market for a new Lexus vehicle as well but after this horrific experience, we will either make the drive to Montgomery as 3 hours is worth not dealing with these individuals again. I believe these people need a lesson in customer service. It is apparent there is a desire to land the "big fish" at this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales experience

By Satisfied customer Mobile AL on 2/5/2019 at 2:31 AM. Helped by Cedric, Eric.

Prior to our most recent purchase, we have owned two other Lexus vehicles, one of which I am still driving. We were on a break from Lexus for a bit for my wife to have a larger GMC Yukon XL but decided we needed to return to her having a Lexus GX in addition to my current GX that we have enjoyed. I contacted Eric, my service department rep for a recommendation of a sales rep, and we were referred to Derrick. Derrick provided an excellent, efficient, and no pressure sales experience. We were under a limited time crunch, and while we were delayed a little longer than expected in signing paperwork, we were overall very pleased. We have owned and serviced several brands of vehicles, and you would be proud to know that your Lexus dealership has always provided the best sales and service and has an excellent reputation in our city. Please encourage this dealership to continue its excellent quality service and friendly approach.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By gary 2019 on 2/1/2019 at 10:21 PM. Helped by Matt Wooten, Jason Potts.

Great experience. Matt was very informative and accommodating. No pressure but very helpful and answered all our questions and understood what we were looking for. We will definitely use Matt and this dealership again. Jason was very helpful. He was very knowledgeable about the vehicle and spent a lot of time with us explaining all the gadgets etc. We love our new Lexus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase of my first lexus

By Joe58 on 1/27/2019 at 12:53 PM. Helped by Cedric.

My experience at your dealership was outstanding. I will recommend your dealership to my friends and co-workers in the future. I felt important and everyone seemed to be aware of my needs. From the general manager , salesman to finance officer, I was treated like an important customer. Craig, Cedric and Lauren may me feel at home and made me feel as though my business was appreciated. Cedric was outstanding and went out of his way to meet my needs. Thank you for an outstanding business transaction . I love my new Lexus! I've received so many compliments on the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rewarding experience!

By buyer on 1/25/2019 at 6:48 PM. Helped by Darryl Williams, Craig Mathews, Jesse.

The first time I walked into Lexus of Mobile, I was casually greeted by Darryl Williams. At the time, I was not interested in purchasing a car but instead just wanted to test drive a couple of SUVs. He made me feel very welcome, he showed me a couple and I zeroed in on an NX 300. I test drove the vehicle, he was very knowledgeable about the car and the different packages. I told him thank you and went on my way. I was so impressed with the NX 300 I ask my husband to go look at it with Darryl. He was also impressed. About a week later Daryl reached out. I called him back asking if I could see the car again and hopefully a 2018 or 2017 preowned certified. One thing led to another, we went back to the original car I had driven, a 2019, then we saw the white with tan he spoke of inside. As it turned out it was a 2018 not 2019 and a hybrid. I suddenly became interested provided we could work a good deal. My husband and I spoke frequently about our next purchase being a hybrid but felt it would be cost prohibitive. I sat in it then drove it. It knew at that point this was MY car provided we could negotiate a workable deal. The rest is history. We both love, love our new car. Thank you!!!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Easy purchase, no BS!

By janet on 1/4/2019 at 12:48 PM. Helped by Derrick Jones.

The salesman was recommended to me. It was easy to buy because I wanted no BS or hard sales pitches. Derrick was friendly and accomodating, knew a lit about the vehicle, and was not pushy at all. I will recommend him!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sale of car

By Jane01 on 1/1/2019 at 11:47 PM. Helped by Mark Holloway and Matthew Wooten.

Both Mark and Matthew stayed late to get my car ready. They were both extremely patient. Mason, the tech guy, was patient as well with me since I am technically challenged.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"no stress, excellent experience"

By PRushing on 12/20/2018 at 5:50 PM. Helped by Vohn Leon Keith, Mark Holloway, and Jesse Bettis.

Vohn Keith located the car in a few days and is always professional and easy to work with. Mark Holloway made the paperwork effortless and efficient . Jesse Bettis was friendly and patient in teaching me how to operate my new Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Premium Service

By GSlove on 12/12/2018 at 6:22 PM. Helped by Darrel Williams, Derrick Jones and Jesse Bettis.

This is an outstanding dealership . Traded in my current GS 350 for a new one . Everyone is knowledgeable and professional . Service department is top notch and sales staff is focused on every detail of customer satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nice and clean

By Joe on 12/2/2018 at 7:45 PM. Helped by The salesman (xxxx I can’t recall his name). Very pleasant! And Jason..a whiz..

I received great service throughout the transaction.. it felt like homecoming since I had purchased a 2004 vehicle. Selene remembered me and I was happy to see her

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus Mobile Excellent Service

By LJones on 11/24/2018 at 12:02 AM. Helped by Eric Herrmann.

I have owned 4 Lexus vehicles and most recently purchased a IS300 from Lexus Mobile. They were very courteous and offered me an excellent deal on a new 2018 IS300 as well as giving a very reasonable trade for my 2014 IS250. In addition, all of my vehicles have been serviced by Lexus Mobile. I would highly recommend them for both a new vehicle and service of current vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Ben & Stephanie Andrews on 11/19/2018 at 5:28 AM. Helped by Matt Wooten & Jesse Bettis.

This was a wonderful experience purchasing our first Lexus. Matt Wooten did an amazing job walking us through the leasing process and Jesse Bettis showed great customer service with his detailed attention after our purchase with making sure we knew how to utilize our new luxury SUV before we left the dealership. Both Matt and Jesse went above the expectation with staying an additional two hours after the dealership had closed for the day to assure we were taken care of and had quality customer service. They both continued to reach out to us after several days to make sure we did not have any additional questions about our new vehicle and offer their assistance if needed. Great customer service and purchase experience. We will definitely recommend your facility to our family and friends. Ben & Stephanie Andrews

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought a new Lexus

By bubba4469 on 11/17/2018 at 9:02 PM. Helped by Vohn.

this is my second Lexus I've bought with this dealership and have my car maintance done everytime there so that should say something about the place....they are doing something right for me to keep going back again. I wish there was one closer to Foley where I live but I will keep going back because I have had NO problems with my previous car and I hope that my new car will be just as wonderful as my first Lexus

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus purchase

By Gns on 11/9/2018 at 8:29 PM. Helped by Lawrence AKA Larry.

Outstanding experience purchasing our new Lexus, we received our asking price for our trade, the delivery was exceptional and follow up needed was executed right away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Service

By Ginger on 10/31/2018 at 9:03 PM. Helped by Sales Associate --Darryl Williams.

I so appreciated you bringing my new Lexis to me, so I didn't have to drive 2 hours to pick it up Darryl was great and the entire transaction only took an hour. That is SUPER SERVICE!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Long drive but worth it....

By jeff on 10/30/2018 at 7:25 PM. Helped by Derrick Jones, Mark Holliday.

After driving 700 miles to purchase my daughter a "sweet 16" IS300, Derrick met me at the door by name. The entire staff was great, beginning with Mark on the internet chat, the nice lady answering all of my phone calls, and Derrick being a great sales person. Could not have asked for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Pmbms1 on 10/27/2018 at 4:21 PM. Helped by Daryl.

Daryl was absolutely awesome. He is so personable, but professional. Everyone at the dealership presented in a welcoming fashion. The whole experience was positive without any glitzes. I have never had such a smooth transaction. I will definitely recommend Lexus of Mobile, actually I already have. Sincerely, Pat Beane

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Fcwmtw1995 on 10/12/2018 at 1:19 PM. Helped by Sales, Daryl.

I love the Lexus Rx350 and bought my second one over a week ago! The sales and customer service are the best. Highly recommend to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By rod on 10/11/2018 at 9:18 PM. Helped by derek jones.

i just bought a used car but the way i was treated by derek jones and company you would think i bought a new 100 k car im so happy

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Abuse

By Tartt3 on 9/29/2017 at 11:13 PM. Helped by John Moore.

Lexus "repaired my car" and while in their possession for 6 days someone decided to replace interior parts and damaged other areas. They refused to repair or accept the responsibility. I know what my LS460 looked like before they got it. But a 68 year old female gets no justice. It ain't over believe me when I tell you. Its disgraceful and demeaning.

I would not recommend this dealer.